Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked Aircoach from Belfast to Dublin. A few days after I booked they changed thew time to 30 minutes before. I contacted them to get a refund as not the time I booked it for, I could get another bus service to leave me at the time I wanted at airport. Aircoach email support wasted my time back and forth and in the end said the tickets were non-refundable. I will contact Trading Standards to resolve this issue as they broke the contact by changing the time. Avoid this company due to shocking customer service.”

Helpful Report

Posted 1 year ago

We would like to offer our sincere apologies for the inconvenience caused by the change in the scheduled time of your journey. We understand how frustrating it must have been for you to have your plans disrupted in such a way. We recognize that this is not the level of service we strive to provide our customers with. Regarding your request for a refund, we apologize for any confusion and frustration caused during your exchange with our email support. It is regrettable that we were unable to meet your expectations in this matter. We will review our communication process to ensure a smoother and more effective resolution for future cases. We value customers like you who bring such concerns to our attention, as it allows us to identify areas where we can improve. In order to make things right, we would appreciate it if you could provide us with further details regarding the issues you faced and any suggestions you may have on how we can enhance our customer service. Once again, we apologize for any inconvenience caused and assure you that we take your feedback seriously. We hope to have the opportunity to regain your trust and provide you with a better experience in the future. Thank you for choosing Aircoach, and we look forward to hearing from you soon. Best regards, Aircoach Customer Support

Posted 1 year ago

“Still no refund after cancelled service leaving me late fir a flight. Small claims court as the previous complainant suggested. One of many.”

Helpful Report

Posted 1 year ago

Hello, As you have previously been advised, refunds can take up to 3-10 working days.

Posted 1 year ago

“Reservation: VJZA-EAGM-AGWA Wrote review last week about dreadful experience on 1st March when bus we had reservation for never turned up and we were never notified. Rang to complain and that day, as requested, submitted email with receipt seeking refund. Automatic response said we'd hear within 48 hours to 10 days, didn't happen. Response to last week's review said email us and we'll let you know status of refund request. Did that last Friday, still no response, 21 days later. Next stop: Small Claims Court.”

Helpful Report

Posted 1 year ago

Please email info@aircoach for this to be investigated.

Posted 1 year ago

“I tried booking from my aircoach account today a ticket from Dublin to Cork and back, but the payment refused to go through. I called customer service to explain that my booking refused to go through and that the problem is not from my bank card. The customer service representative kept on insisting it is was from my bank card. I logged out of my aircoach account, and booked as a guest and it went through immediately. I think your customer service should be patient enough to listen to customer's complaints and try to see if they can proffer a solution rather than hurriedly dismissing them off.”

Helpful Report

Posted 1 year ago

We would like to extend our apologies for the inconvenience and frustration you experienced during the booking process. It is certainly not our intention to dismiss our customers' concerns, and we understand how frustrating it can be when the problem persists. We value your feedback and would love to further understand the situation and work towards improving our services. Could you kindly provide us with more details about your experience? Additionally, we would appreciate any suggestions or recommendations you may have on how we can make things better. Thank you once again for your feedback, Franklin. We value you as our customer and strive to ensure a smooth and satisfactory booking experience for all. We look forward to serving you better in the future. Warm regards, Aircoach Customer Support

Posted 1 year ago

“Still no refund after my Aircoach service was canceled at short notice ! Terrible customer service which seems to be operated from Belfast. Choose Citilink for for a reliable service to the airport.”

Helpful Report

Posted 1 year ago

Hello, All refunds are processed & received within 3-7 business days. Best regards, Aircoach.

Posted 1 year ago

“RUDENESS and NO SERVICE Staff wrote, Refunds will only be given if Aircoach has not provided the service booked. Absolute foolery to provide NO service at stated time and yet fail to provide a response for your lack of service and insult. If that option is not provided, please know that: I find this company most incompetent as shown by their driver's lack of professionalism and your company's utter lack of responsibility or minimal understanding about customer service and propriety. When that thirty people are damaged by your lack of service and attitude, another company might act wiser. To allow no service and encourage a driver to insult customers says a lot about you and your company. Harmful and shameful proceedings that I will never invest on again as your company does not only not protect service but also disturbs the peace.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience with us. We appreciate your feedback and we sincerely apologize for any inconvenience or disappointment caused by the lack of service and the rudeness you encountered during your journey with Aircoach. We understand your frustration and we deeply regret that our driver's professionalism did not meet your expectations. It is not our intention to insult or inconvenience our customers, and we apologize for any harm caused. We take your comments seriously and we will make sure to address this issue with our team to prevent similar incidents from happening in the future. We value our customers' satisfaction and strive to provide the highest level of service. We would like to make things right and regain your trust. If there is anything specific we can do to improve your experience or make it up to you, please let us know. Your input is valuable to us, and we are committed to resolving any concerns you may have. Once again, we apologize for the inconvenience caused and thank you for bringing this matter to our attention. We hope to have the opportunity to serve you better in the future. Best regards, Customer Service Team

Posted 1 year ago

“Changed bus times tgat no longer suit my inward travel plans. Spoke to Michael in customer services, who was unhelpful verging on rude. Would not recommend using this service again.”

Helpful Report

Posted 1 year ago

We would like to sincerely apologize for the inconvenience caused by the changed bus times that no longer suited your inward travel plans. We understand how frustrating this can be, and we are truly sorry for any inconvenience this may have caused you. We are disappointed to hear that your interaction with Michael in our customer services department was not up to our usual standards. We apologize for his unhelpful behavior, and we will be addressing this matter internally to ensure that it does not happen again in the future. We always strive to provide optimal service to our valued customers, and your feedback helps us in our continuous efforts to improve. So, we would love to hear more from you about how we can make things better. If you have any specific suggestions or if there is anything we can do to regain your trust and satisfaction, please do not hesitate to let us know. Once again, thank you for sharing your experience with us. We value your feedback and hope to have the opportunity to restore your faith in our service. Best regards, Aircoach Team

Posted 1 year ago

“I always travel aircoach but today I had an awful experience my email was broke and I had screenshots of my booking explaining this to the women she had no remorse and it left me stranded”

Helpful Report

Posted 1 year ago

Hello, It is the travelling passenger's responsibility to have the ticket ready to present to the driver. failing to do so, you may be refused to board or required to purchase a new ticket.

Posted 1 year ago

“Service to Bray/Greystones is not frequent enough and doesn’t start early enough or finish late enough. Driver is giving passengers inaccurate information about liquids and security.”

Helpful Report

Posted 1 year ago

Your feedback will be passed on regarding the Greystone's route. In regard to liquids & security, Aircoach is a coach operator and takes no part in this process. If you have queries around this please contact your travelling airport.

Posted 1 year ago

“Nothing like advertising. Driving on a line Dublin-Cork,bus don't have charging stations and rain is coming on true at the back doors.”

Helpful Report

Posted 1 year ago

can you send me your booking reference number via email so i can investigate this please.

Posted 1 year ago

“Thank you for your kind and generous service Alex, made me any my friend feel through out the journey. Aircoach has been and always will be my first choice for travel. Bus route-sandyford luas Thank you Alex”

Helpful Report

Posted 1 year ago

hi thank you for your lovely kinds words of support for our driver Alex. i will make sure i pass this on. i am certain your words of support and encouragement will be greatly appreciated

Posted 1 year ago

“Thankyou Alex, I had good and safe service provided by him. He is such a helpful and a generous man. Bus route - airport drop off towards sandyford luas.”

Helpful Report

Posted 1 year ago

hi thank you your kind words of encouragement i will make these are passed onto Alex.

Posted 1 year ago

“Always find the service pretty good. Buses are clean, and pleasant driver. However, I find the 24/7 claim very misleading, given that I cannot get a bus from the airport to booterstown between 1135pm and about 3.30am the next day. Easy to run a 24/7 service with 4 hour gaps (and noting this stop is on 2 different bus routes!!). Last time I went away I bought a return ticket, the return part being useless as I arrived into Dublin airport after midnight and wasnt prepared to wait 3 hours in the cold for the next bus”

Helpful Report

Posted 1 year ago

Dear David,Thank you so much for taking the time to provide your feedback on Aircoach. We really appreciate it and we're thrilled to hear about your positive experience with our service. At Aircoach, our main goal is to ensure our customers' happiness and satisfaction, so it's great to know that we are doing something right! We strive to provide a comfortable and reliable journey, and it seems like we hit the mark with you. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're always here to help and make your travel experience as enjoyable as possible. Once again, thank you for your kind words and for choosing Aircoach. We hope to see you on board again soon!

Posted 1 year ago

“Waited for 08:58 bus until 09:30 on 702 route. No bus. Contacted customer service but informed no refund as should have added an hour to my journey arrival time.”

Helpful Report

Posted 1 year ago

hi thank you for contacting Aircoach we are sorry to hear of your experience with us. we do say in our terms and conditions to allow additional times for your journeys with us each way to allow for traffic and some unexpected delay again i apologise for the delays which where outside our control and the inconvenience caused

Posted 1 year ago

“Massively bad experience. Booked a ticket from the airport and there was some disruption on the road, the bus driver left for a long time and we still had to take a taxi home after purchasing the tickets. The support called Michael said it is what it is and you have agreed when you purchased the tickets. No, I have agreed while purchasing the tickets for them to deliver the survive. Not to be left alone in a parking bus in the middle of the road. I would never recommend this service. Taxi makes more sense, rude and unreliable”

Helpful Report

Posted 1 year ago

Dear Diana,Thank you so much for taking the time to provide us with your feedback regarding your experience with Aircoach. We truly appreciate your honesty and apologize for the inconvenience you faced during your journey. We understand that there was a disruption on the road and that the bus driver left for an extended period, leaving you to take a taxi home after already purchasing your tickets. This is certainly not the level of service we strive to provide, and we apologize for the inconvenience and frustration caused. We sincerely apologize for failing to meet your expectations and for the negative impression this has left. We assure you that we value your feedback and take it seriously. We would like to make it right and improve our service for others. If you have any suggestions on how we can make improvements, please do let us know. Your input is immensely valuable to us. Once again, thank you for bringing this matter to our attention. We hope to have the opportunity to regain your trust and provide you with a more positive experience in the future. Warm regards, Aircoach

Posted 1 year ago

“Neither your app nor mobile web booking is working. I can't buy any tickets!!!”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback regarding your experience with Aircoach. We genuinely appreciate your effort in letting us know about the issues you encountered and we apologise for any inconvenience caused. As we are not aware of any technical issues in our booking system, we advice you to contact us via email or phone to investigate the issue further.

Posted 1 year ago

“Had a horrendous experience on 1st March when the bus we had a reservation on didn't turn up. Rang Aircoach and expressed my dissatisfaction, explaining that I fully accepted that snow causes disruption but that I was not contacted despite having an Aircoach account for years with my email and mobile details therein (ironically I did get an email this week informing me that the Galway route - which I have never used - was to be discontinued). I requested both a refund of my reservation money and repayment for taxi to the airport (which we eventually managed to get after a very stressful period). Submitted both requests in writing that day as suggested by Aircoach and received an automatic reply stating that they would contact us within 48 hours to 10 days. Still waiting.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback on your recent experience with Aircoach. We understand how frustrating it must have been for you to wait for the bus with little information, but all the disruption were due to unforeseen adverse weather condition. We are deeply sorry for the inconvenience and stress you experienced during this time and we apologise for any inconvenience. About your refund, could you please contact us at info@aircoach.ie with your booking reference and we would be able to update you on your refund status.

Posted 1 year ago

“I have been using Aircoach for many years and find their service excellent. But every time I want to tap a business AIB card it never works. I have attempted this 4 times in the last 8 months. Aircoach - surely this is a simple fix?”

Helpful Report

Posted 1 year ago

Hi thank you for contacting Aircoach am sorry to hear that you are frustrated with this process. an AIB Business is not a car d we accept on our system we would require a different card in future.

Posted 1 year ago

“Have been using your 706/706X service for every airport trip over the last good few years. Busses very comfortable and the staff, both at the terminal and in particular the drivers are so friendly and helpful. We are shocked and sad that the 706/706X Galway-Airport route is being axed. Hopefully it will restart again someday. To Aircoach and all the staff and drivers- thank you for the great airport service, we will really miss it”

Helpful Report

Posted 1 year ago

Dear Eddie,Thank you so much for the fantastic 5-star rating of Aircoach. We greatly appreciate your support and loyalty over the past few years. We are thrilled to hear that you found our buses comfortable and our staff friendly and helpful. We understand how disappointing it is to hear about the unfortunate news regarding the axing of the 706/706X Galway-Airport route. Please know that we share in your sadness, and we hope that someday in the future, we will be able to restart this route. On behalf of Aircoach and all of our staff and drivers, we want to express our sincere gratitude for your kind words and for choosing us for your airport transportation needs. We will definitely miss having you as a valued customer. Thank you again for your continued support, and we hope to have the opportunity to serve you again in the future. Best regards,

Posted 1 year ago

“1. A Staff employee (a girl) takes the best seat with the most leg room (2nd seat from the front), both times I got the bus from Dublin Airport. This is very unprofessional, as the staff shouldn't be allowed hog the best seats. 2. Rough driver, hard braking throws you around non stop. Learn how to feather the brake. 3. Seats not comfortable and in your face with little leg room.”

Helpful Report

Posted 1 year ago

Dear Jay,Thank you so much for taking the time to share your experience with Aircoach. Your feedback is incredibly valuable to us and helps us improve our service. We sincerely apologize for the issues you encountered during your recent journeys with us. We understand how frustrating it can be when a staff member occupies the best seats with the most leg room. Rest assured, we will address this matter internally to ensure it does not happen again in the future. Additionally, we apologize for the rough driving and excessive braking that made your journey uncomfortable. We will certainly pass on your comment to our drivers and provide necessary training in order to improve their driving techniques. The comfort and safety of our passengers are of utmost importance to us. Regarding the seats and leg room, we acknowledge that the current arrangement may not be ideal for everyone. We would truly appreciate it if you could let us know how we can make things better in terms of seat comfort and leg room. Your input and suggestions will greatly help us enhance the overall customer experience on our buses. Once again, thank you for bringing these concerns to our attention. We value your loyalty and will continue striving to provide a better travel experience for all our passengers. Warm regards, Aircoach Customer Support

Posted 1 year ago

Aircoach is rated 4.0 based on 19,349 reviews