Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Annoying services. Left me in middle of the journey.”

Helpful Report

Posted 1 year ago

Hi, Could we have some context please? How did the driver leave you? Kind regards, Aircoach

Posted 1 year ago

“We travelled up from dublin to derry and the driver blew cold air on us the whole way up,no heating on the bus. We were absolutely frozen”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience with us regarding your recent journey on our Aircoach service. We sincerely appreciate your feedback and apologize for any discomfort caused during your trip from Dublin to Derry. It is indeed disheartening to learn that the air conditioning was blowing cold air throughout your journey, leaving you frozen without any heating. We understand how unpleasant this must have been for you, and we apologize for the inconvenience caused. Please rest assured that this issue will be addressed promptly to prevent any recurrence in the future. As we value your opinion, we would like to further discuss your experience and explore ways in which we can make improvements. If you could provide us with more details regarding your journey, such as the specific date and time, as well as any other relevant information, it would greatly assist us in investigating the matter thoroughly. Once again, we extend our sincere apologies for the discomfort you experienced onboard. We are committed to providing a comfortable and enjoyable journey for our passengers, and your feedback helps us in our continuous efforts to enhance our services. Thank you for bringing this matter to our attention, and we look forward to hearing from you soon. Warm regards, Aircoach Customer Support

Posted 1 year ago

“Booked the Aircoach online to take the 700 bus at 9am from the Morehampton stop to the Dublin Airport. The Bus did not show up. We arrived early at 845am so we defiantly did not miss it. We waited until 9:20 until when we were forced to take an Uber as we would have been late for our flight. I emailed them enquiring about a refund and they told me that according to their computers system the bus arrived there on time which it DIDN'T. They would not issue a refund or offer an resolution. They then didn't respond to my email. Transit in Dublin is a joke in general but these guys are the worst. Avoid.”

Helpful Report

Posted 1 year ago

Dear Derek, Thank you so much for taking the time to provide us with your valuable feedback about your recent experience with Aircoach. We truly appreciate customers like you who share their experiences with us, as it helps us identify areas where we can improve our services. Firstly, please accept our sincere apologies for the inconvenience caused when the bus did not arrive at the Morehampton stop as scheduled. We understand the frustration and inconvenience this must have caused, especially considering your early arrival at 8:45 am. It was certainly not our intention to let you down in any way. Your feedback regarding the overall transit experience in Dublin is duly noted, and we want you to know that we take it seriously. We want to assure you that we are constantly working towards improving the quality and reliability of our services. Thank you once again for reaching out to us and for giving us the opportunity to improve. We hope that you will consider giving us another chance to serve you better in the future. Warm regards, Aircoach Customer Support

Posted 1 year ago

“I want to give higher stars for the possibility of emailing a customer care member and also for the ease of booking online. However, there was a technical issue on the webpage which resulted in me receiving emails for two back-to-back bookings for the same itinerary and I was surprisingly billed for both, even though I had only provided 1 authorization. This to me is quite unfair and i wish i could be assisted with this. I am hopeful and am desperately looking for some assistance.- Regards -Swathi”

Helpful Report

Posted 1 year ago

Dear Swathi, Your ticket says Berlin, we operate in Ireland not Germany. If you have an issue please contact us at info@aircoach.ie and our customer services team will answer your query. Best regards, Aircoach Customer Support

Posted 1 year ago

“Had problems at my end of pc.... A lovely lady called Tayna helped me through the process and saved me a lot of greif. EXCELLENT SERVICE !!!!! A credit to Aircoach !!! Thank you Tayna!”

Helpful Report

Posted 1 year ago

Dear Gerry, Thank you so much for taking the time to share your experience with Aircoach. We truly appreciate it. It warms our hearts to know that Tanja provided you with excellent service and saved you from any trouble. She is indeed a credit to our team and we are fortunate to have her. We sincerely apologize for any inconvenience or problems you encountered at your end of the PC. We understand how frustrating technical issues can be, and we are sorry for any trouble that may have caused you. Once again, thank you for your feedback and for choosing Aircoach. Best regards, Customer Service Representative

Posted 1 year ago

“Awful service that ends at 8pm to South Co.Dublin meaning you're left with the pathetic city bus services and overpriced taxis that you have to haggle with. Air coach is obviously run by subhumans.”

Helpful Report

Posted 1 year ago

Thank you very much for taking the time to share your feedback about your experience with Aircoach. We genuinely appreciate your valuable input and apologize for the inconvenience you faced. We understand your frustration with the service ending at 8pm and the limitations it imposes on travelers in reaching South Co. Dublin. We are truly sorry if this inconvenience led to a negative experience for you, especially considering the lack of reliable alternatives such as city bus services and the overpriced taxis you mentioned. We strive to continuously improve our services to better cater to the needs of our customers. Could you please share with us any specific suggestions or recommendations on how we can enhance our service and make things better? Your input is vital to helping us identify areas that require attention and find solutions to provide a more satisfactory experience. Sincerely, The Aircoach Team

Posted 1 year ago

“No ifo on booking using free travel pass”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback about your recent experience with Aircoach. We truly appreciate hearing from our customers and strive to continuously improve our services. We sincerely apologize for the inconvenience caused regarding the lack of information on booking using a free travel pass. We understand how frustrating it can be when important details are not readily available. Please email in at info@aircoach.ie and we could assist you further. Once again, we want to express our gratitude for bringing this matter to our attention. Your feedback is invaluable in helping us enhance our services and ensure a more seamless travel experience for all our passengers. We look forward to your response and the opportunity to improve your future Aircoach journeys. Thank you once again for choosing Aircoach and for your valuable feedback. Warm regards, Aircoach Customer Support Team

Posted 1 year ago

“Some of the most ignorant staff I have ever experienced. They way the ground staff and driver speak to tourists who's first experience of Ireland is these people is truly embarrassing. Get it together Air coach. Hire nicer humans.”

Helpful Report

Posted 1 year ago

Dear Luke,Thank you so much for taking the time to provide us with your feedback on your recent experience with Aircoach. We truly appreciate your valuable input and apologize for any inconvenience you may have encountered during your journey. We deeply regret hearing about the conduct of our ground staff and driver, and we completely understand your disappointment with their interaction with tourists. We strive to ensure that all our passengers, especially those visiting Ireland for the first time, feel welcomed and valued throughout their journey. We sincerely apologize if our staff's behaviour fell short of your expectations. Your feedback has been duly noted, and we are determined to address this issue promptly. We are committed to hiring staff members who embody a friendly and welcoming demeanor, as we believe their attitude is crucial in creating a pleasant experience for our passengers. Luke, we would greatly appreciate your assistance in improving our service. Please send us an email to info@aircoach.ie with more information so we could investigate this. Once again, thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused, and we hope to have the opportunity to serve you better in the future kind regards Aircoach Customer Service team

Posted 1 year ago

“Thank you very much 705x driver. You were very generous and kind to passengers. Much appreciated!!”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to rate Aircoach with 5 stars! We truly appreciate your positive feedback and are thrilled to learn that we met your expectations. We would also like to extend our sincere gratitude for your kind words regarding our 705x driver. It warms our hearts to hear that they went above and beyond to ensure your journey was enjoyable. Your appreciation and recognition mean a lot to us, and we will make sure to share your feedback with the driver as well. Once again, thank you very much for choosing Aircoach, and we hope to have the pleasure of serving you again in the future. Best regards, The Aircoach Team

Posted 1 year ago

“April 4th. Journey time from Greystones (LIDL) to the airport took 2 hours. Picked up at 16.45 and didn’t get to the airport T1 until 18.10. At least 30-40 minutes lost going up Mount St., Merrion Square, Pearse St. and Tara St. 1 passenger picked up at Spencer Dock. Previously the 702 went via Bord Gaia Theatre and crossed the Liffey at the Convention Centre. This was a much more efficient service. 702 from the airport south to Greystones is worse. I recently took a flight from Lisbon to Dublin, it took 2 hours 15 minutes. The 702 from Dublin Airport (mid-afternoon on a Sunday) took longer: 2 hours and 30 minutes. Pathetic!”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback about your experience with Aircoach. We sincerely appreciate your valuable input and apologize for the inconvenience you encountered during your journey on April 4th. We are truly sorry to hear that the journey time from Greystones (LIDL) to the airport took an unexpected 2 hours. It is regrettable that you experienced a delay, particularly due to the unexpected route taken through Mount St., Merrion Square, Pearse St., and Tara St. We understand that the 30-40 minutes lost had a significant impact on your travel time. Additionally, we acknowledge your feedback regarding the previous route of the 702, which passed through Bord Gaia Theatre and crossed the Liffey at the Convention Centre. We understand that this route was more efficient and provided a better service. Your feedback is highly valuable to us, and we would like to improve our services based on your suggestions. If you have any specific ideas or suggestions on how we can enhance our routes and minimize delays, we would greatly appreciate hearing from you. Best regards, Aircoach Customer Support

Posted 1 year ago

“As am over 66, I could not find a way to book using my Public Services Card. I should be travelling free on the aircoach. So I cannot book in advance of my journey.”

Helpful Report

Posted 1 year ago

Aircoach accepts the free travel pass on all routes except Belfast. You can use the pass on the day to board free of charge and subject to availability. Alternatively, you may book online using the pass however there is a reservation fee from €2 per person one way depending on the route. When booking your space, from the select passenger tab you choose the free travel option and enter your pass number when prompted.   An online booking will always guarantee a seat on board.

Posted 1 year ago

“Needed help with my booking Belfast to Dublin Airport Return for mid April travel. Travelling early morning for a 6.30 departure on the 17th but have to enter travel date as the 16th to ensure getting a bus at one in the morning. Seems to be a an over complicated website but thankfully Tanja who answered the phone was extremely helpful in guiding me through the process. I look forward to travelling with Aircoach.”

Helpful Report

Posted 1 year ago

Thank you so much for the amazing 5-star rating you gave Aircoach! We truly appreciate your support and are delighted to have provided you with an excellent customer experience. We are glad to hear that Tanja was able to assist you with your booking for Belfast to Dublin Airport Return. We understand that our website can sometimes be complicated, but we are constantly working to improve it for our customers. It's fantastic to know that Tanja was able to guide you through the process and make it easier for you. We are excited to have you onboard our Aircoach for your upcoming mid-April travel. We assure you that we will do our best to make your journey comfortable and enjoyable. Once again, thank you for your kind words and for choosing Aircoach. We are looking forward to serving you in the future. Best regards, Aircoach Customer Service Team

Posted 1 year ago

“i am truly amazed that Aircoach STILL have not figured out how to enable us to use bank cards from well known institutions. I am STILL unable to use my AIB cards (neither my debit nor my credit card will work). It will not accept my Wise card (similar to Revolut) either (which is Mastercard). That means that each time i travel with Aircoach (which is 2-4 times a month by the way, as i travel a lot) i have to use my UK cards. This incurs a fee and a poor exchange rate (as paying in GBP). i cannot understand how, in this day and age, Aircoach cannot figure out how to get a card reading machine that reads cards from well known organisations, such as AIB. I note that another user also highlighted this issue, but Aircoach's response was incredibly passive aggressive - i would not even categorise it as a response. I see that there are more and more bus routes operating from Dublin Airport, creating competition for Aircoach. While Aircoach is comfortable, there is a risk that you will lose business to your competitors if you don't sort something as simple as a card reading machine that actually recognises CARDS!!”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback on your experience with Aircoach. We sincerely appreciate your valuable input and apologize for the inconvenience you encountered. We understand how frustrating it can be when you are unable to use your bank cards from well-known institutions and resort to using your UK cards, resulting in additional fees and poor exchange rates. We acknowledge that this is an issue that needs to be addressed promptly. We apologize for any misunderstanding or unhelpful response you may have received previously. We are determined to rectify this situation and ensure that our card reading machines recognize all types of cards, including AIB and Wise (Mastercard). We appreciate your patience as we work towards a solution. Your feedback is crucial to our improvement, and we genuinely want to make things better. We would love to hear more about how we can enhance your experience and resolve this issue for you. If there is anything specific you would like us to focus on, please do not hesitate to let us know. Once again, thank you for your feedback and for choosing Aircoach. We value your loyalty as a frequent traveller, and we are committed to providing you with a seamless and convenient service. Kind regards, Aircoach Customer Support

Posted 1 year ago

“I need a password reset urgent please”

Helpful Report

Posted 1 year ago

Hi. You will need to email us at info@aircoach.ie with the email address you normally use. We can then send you a temporary passed to access your account. you can then edit a new password. Kind regards.

Posted 1 year ago

“Aircoach doesn't accept AIB Bank cards anymore. Your staff say its is the fault of AIB as they want a PIN entered but Aircoach don't have an option to enter a PIN. Also I have not encountered this issue with any other service in Ireland so I feel blaming it on AIB is pretty disingenuous. I used to use the service regularly but will not be doing so any longer and will be recommending to anyone I know not to either. Absolutely amazed that you don't accept cards from one of the largest Irish banks!”

Helpful Report

Posted 1 year ago

Dear Adam,Thank you so much for taking the time to share your experience with Aircoach. We truly appreciate your feedback and are sorry to hear about the issues you encountered. Firstly, we sincerely apologize for any inconvenience caused by our inability to accept AIB Bank cards anymore. We understand how frustrating it may be for you, especially when our staff attributed the issue to AIB's PIN requirement, despite us not having an option to enter a PIN. Furthermore, we understand that this problem has not been encountered with any other service in Ireland, making it even more disappointing. Rest assured, we take your concerns seriously, and we will be looking into this matter thoroughly to ensure a smoother experience for our customers. Once again, thank you for bringing this to our attention. We hope to have the opportunity to regain your trust and provide you with a more satisfactory experience in the future. Best regards, Aircoach Customer Service

Posted 1 year ago

“I contacted Customer Service, got a swift response with easy to follow instructions from a very polite, patient and professional agent.”

Helpful Report

Posted 1 year ago

Thank you very much for your wonderful 5-star rating of Aircoach! We truly appreciate your kind feedback. It is delightful to hear that our Customer Service team was able to assist you promptly and effectively. We take pride in providing excellent service, and we are glad that our agent's politeness, patience, and professionalism stood out to you. Once again, thank you for choosing Aircoach. We sincerely hope to have the pleasure of serving you again in the future. Warm regards, The Aircoach Team

Posted 1 year ago

“Impossible to book a ticket from Dublin City Center to the airport on this website (the Airport is not a destination option ! Very weird!!!”

Helpful Report

Posted 1 year ago

,Thank you so much for taking the time to share your feedback regarding your experience with Aircoach. We truly appreciate your honesty and want you to know that your comments are highly valuable to us. We sincerely apologize for the inconvenience you faced while trying to book a ticket from Dublin City Centre to the airport on our website. We understand that it must have been frustrating not to find the airport listed as a destination option. Though this is most certainly an option you should see and we apologize for any confusion or inconvenience it may have caused. To ensure that this problem is rectified, we would greatly appreciate it if you could provide us with more details about your attempted booking. Specifically, could you please let us know the date and time you were trying to book your ticket? Additionally, if possible, kindly clarify the steps you took on our website to help us identify any potential glitches in our system. Please email info@aircoach.ie with the information.

Posted 1 year ago

“1) How can I tell which bus and bus stop applies. 2) Is there an info counter at the airport?”

Helpful Report

Posted 1 year ago

Hi, Timetables are available on our website which is airoach.ie and yes we have a kiosk and information desk at Dublin Airport.

Posted 1 year ago

“Brilliant service. Highly recommend it for families looking to get to airport. Booked it via App. Picked it up at St Stephens Green with my wife and 3 kids. Driver was lovely and helped us put luggage and pram under the bus. Took about 20 minutes to get to Airport. Dropped us right outside Terminal. Bus driver helped take out all our luggage and pram.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of Aircoach and for sharing your wonderful experience with us. We truly appreciate your kind words and are thrilled to hear that our service exceeded your expectations. It's great to know that you found our service brilliant and highly recommend it for families traveling to the airport. We're glad that booking through our App was convenient for you and that you and your family had a smooth experience starting from St Stephens Green. We're delighted to hear that the driver was lovely and provided you with assistance in putting your luggage and pram under the bus. We always strive to provide a helpful and welcoming environment for our passengers. It's fantastic to hear that it only took about 20 minutes to reach the airport and that the driver dropped you right outside the terminal. Your satisfaction is our top priority. Once again, thank you for your kind words and for choosing Aircoach. We truly appreciate your recommendation and look forward to serving you and your family again in the future. Safe travels! Warm regards,

Posted 1 year ago

“Card machine not working so standing on side of road waiting for another bus after running for cash. Asked driver could we pay online while on bus but not option. Unhelpful. Please have an option for when your tech fails.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback about your recent experience with Aircoach. We truly appreciate customers like you who provide valuable insights into our services. Firstly, we would like to sincerely apologize for the inconvenience you faced with our card machine malfunctioning. We understand how frustrating it must have been to have to stand on the side of the road, waiting for another bus after running to find cash. This is definitely not the kind of experience we want our customers to have. We also regret that our driver was unable to offer an option for online payment while on the bus. We understand how important it is to have alternative payment methods available when our technology fails. Rest assured, we take your feedback seriously and will work to improve our services accordingly. In order to prevent such situations in the future, we would greatly appreciate any suggestions you may have on how we can make our services better. Your input is invaluable in helping us provide a seamless and efficient travel experience for all our customers. Once again, thank you for bringing these issues to our attention. We apologize for any inconvenience caused and assure you that we will strive to offer a better service in the future. Warm regards, Aircoach Customer Support

Posted 1 year ago

Aircoach is rated 4.0 based on 19,349 reviews