Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

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“The bus is not coming....”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback about your experience with Aircoach. We truly appreciate your openness and honesty in letting us know about what happened. Firstly, we would like to sincerely apologize for the inconvenience you faced with the bus not arriving on time. We understand how frustrating and disappointing it can be to rely on a service that doesn't meet your expectations. Please know that we take your concerns seriously and we are committed to addressing these issues to ensure a better experience for our passengers. To further improve the situation, we would greatly appreciate it if you could kindly provide us with more details regarding the specific incident. Could you please share with us the date, time, and departure location of your journey? Additionally, any additional information or suggestions from your perspective would be extremely valuable in helping us understand and address the problem effectively. you could email us in at info@aircoach.ie Once again, thank you for sharing your experience with us and for giving us the opportunity to make things right. Your feedback is highly valued, and we are dedicated to continuously improving our services based on invaluable inputs like yours. We hope to have the chance to regain your trust and provide you with a seamless and reliable Aircoach experience in the future.

Posted 1 year ago

“I booked 2 tickets for the Air Coach on the 8th of April for the 9th of April from Wyckham to Dublin airport for a flight at 1035. The bus was supposed to pick us up at 0815, we waited and no bus arrived, eventually we had to take taxi at 0850 for a cost of €60 I emailed the same day 09 April and advised that the bus did not arrive and that I would like to be refunded. After 1 month I have now been told that the bus was late due to heavy traffic and there was no refund due. The service was not provided and therefore I believe I should be refunded, You can not wait around when you have a flight and we had no idea if the bus would arrive at all as we were told by other people wiating for the bus that sometimes it does not arrive at all and. This I believe is a disgrace. I certainly will not be recommending the Air Coach to anyone. Regards Deirdra”

Helpful Report

Posted 1 year ago

Thank you for your review, Aircoach do not operate from Wyckham. https://www.aircoach.ie/timetables

Posted 1 year ago

“Went from the Fitzpatrick hotel 9/5-08.55. We had the most grumpy, rude and aggressive driver ever. Beeping 6 times on the way to the airport and driving very fast. Hope I never see him again on the bus. Will though say we have been going on the bus many times and it has always been a pleasure - nice friendly drivers. Just thought you should know.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with feedback regarding your recent experience with Aircoach. We truly appreciate hearing from our valued customers, as it helps us continue to improve our services. Firstly, we would like to apologize for the unpleasant experience you had with one of our drivers during your trip from the Fitzpatrick hotel on the 9th of May at 08:55. It is disheartening to learn that the driver was grumpy, rude, and aggressive, and we understand how this could have greatly affected your journey. We sincerely apologize for any discomfort or inconvenience caused. We are glad to hear that aside from this incident, your previous experiences with Aircoach have been positive, with nice and friendly drivers. We strive to consistently provide a comfortable and enjoyable travel experience, and the behaviour you described is certainly not reflective of our usual standard. To ensure incidents like this do not happen in the future, we would greatly appreciate it if you could provide us with additional details regarding the specific driver or any other information that may help us identify and address the issue. Your input will greatly assist us in making improvements and providing a better experience for all of our passengers. Once again, thank you for bringing this matter to our attention. We value your feedback and hope to have the opportunity to serve you better on your future journeys with Aircoach. Kind regards, Aircoach Customer Support Team

Posted 1 year ago

“Very comfortable and easy drivers.”

Helpful Report

Posted 1 year ago

Dear Jey,Thank you so much for your 5-star rating of Aircoach! We truly appreciate your feedback and are delighted to hear that you found our service enjoyable. We take pride in providing comfortable journeys and ensuring our drivers are accommodating. Your kind words really motivate us to keep up the good work. Thank you once again, and we look forward to serving you again soon! Best regards, Aircoach

Posted 1 year ago

“Coach did not stop and your office when I phoned could not care less what”

Helpful Report

Posted 1 year ago

Thank you kindly for taking the time to provide us with your feedback of your recent experience with Aircoach. We sincerely appreciate customers like yourself who share their thoughts, as it helps us improve our services. We would like to extend our sincere apologies for the inconvenience caused. We understand how frustrating and disruptive this can be, and we are truly sorry for any inconvenience caused. Additionally, we apologise for the lack of support provided when you contacted our office. This is certainly not the level of service we strive to deliver, and we are truly sorry for falling short on this occasion. Your feedback is truly valuable to us, and we would like to learn more about your experience to ensure such issues are rectified and prevented in the future. We would greatly appreciate it if you could provide us with further details regarding the incident. Specifically, we would like to understand what more we can do to make things better and avoid any similar situations. Your insights will greatly assist us in enhancing our services and addressing any areas of improvement.

Posted 1 year ago

“The driver is extremely rude and his trying to optimising time by letting people board and then asking for the ticket or cards to pay for it is not really professional. Plus he does not open the luggage storage at all and costumers have to bring them up on the bus. That is the treatment for younger costumers. Older have a bit of help but that's it. Aircoach is a good service but as a company you should probably take care more of your employees and employers in general”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide your valuable feedback about your experience with Aircoach. We greatly appreciate your input and apologise for any inconvenience caused during your journey. We are truly sorry to hear that you encountered a rude driver. We understand that this kind of behaviour is not acceptable, and we deeply regret any negative impact it had on your overall travel experience. As a company, we continuously strive to improve our services and ensure our customers have a pleasant journey. Your feedback is crucial in helping us identify areas requiring attention. We take your concerns seriously and will address them with our staff to prevent such incidents from happening in the future. We would like to learn more about your specific experience and any suggestions you may have to make our service better. Please feel free to share any additional information or concerns so that we can further improve our services and deliver a more satisfactory experience to our valued customers. Once again, thank you for sharing your thoughts with us. We truly appreciate your feedback and we look forward to serving you better in the future.

Posted 1 year ago

“It's the second time now that I have to book a last minute taxi because the bus is very late. Also the second time I prepaid for nothing... very disappointing and stressful. I used to go with a different bus company, will go back to them even if the bus stop is way further.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback regarding your recent experience with Aircoach. We appreciate you bringing these issues to our attention and apologise for the inconvenience and disappointment it may have caused you. We understand that experiencing delays and having to book last-minute taxis can be both frustrating and stressful. We sincerely apologise for any inconvenience caused by the lateness of our bus service. This is certainly not the level of service we aim to provide our customers. We're sorry to hear that you've had a negative experience and that it has led you to consider returning to your previous bus company. We would like to understand more about your experience and how we can improve our service to prevent such issues from recurring. If you could kindly provide us with further details about your specific journey, such as the date, time, and route, it would greatly assist us in investigating the matter further. We value your feedback and would like to work towards making improvements that address the issues you have raised. Once again, thank you for bringing these concerns to our attention. We sincerely apologize for any inconvenience caused and hope that you will consider giving Aircoach another opportunity to provide you with the quality service you deserve.

Posted 1 year ago

“Buses are never coming, we waited more than an hour, and we ended up rushing and taking a taxi”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with us regarding Aircoach. We truly appreciate your feedback and are sorry for the inconvenience you faced during your wait for the bus. We understand how frustrating it can be when the buses are delayed or do not arrive on time, causing you to wait for more than an hour. This situation clearly led to you having to rush and ultimately taking a taxi. We sincerely apologise for any inconvenience and disappointment this may have caused. We constantly strive to ensure that our services meet our customers' expectations, and your feedback helps us identify areas where we need improvement. In order to make things better, we would be grateful if you could provide us with more details about your experience. Once again, we appreciate your feedback and sincerely apologise for any inconvenience caused. We look forward to hearing from you and working towards a better experience for you and all our valued customers.

Posted 1 year ago

“I would like to compliment you on the quality of your wonderful staff, particularly Aisling B, the young gentleman who was working with her and the driver at the airport on Friday 26th April circa 3.30 pm. Their kindness and helpfulness was so much appreciated. I will always be grateful. Well done on your choice of fabulous people and the quality of your super efficient Company.”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of Aircoach! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. We would also like to extend our sincere gratitude for your kind words regarding our outstanding staff. We will definitely pass along your compliments to Aisling B, the young gentleman, and the driver who assisted you on Friday, April 26th around 3.30 pm. Their kindness and helpfulness are truly commendable, and we're delighted to know that their efforts made a difference for you. At Aircoach, we pride ourselves on providing exceptional service, and it's heartening to hear that our fabulous team exceeded your expectations. Your recognition of our super-efficient company means a lot to us. Once again, thank you for choosing Aircoach, and we look forward to serving you again in the future! Warm regards.

Posted 1 year ago

“Terminal 1 stand, staff laying back while there is a queue waiting.. then coach arrives almost full.. decided to go to terminal 2.. Gets the ticket, bus comes almost full.. staff lets randomly people in, not even caring, while I was there waiting 15min before anyone else.. no system in place.. nobody seemed to know if the bus would have a seat, but kept giving tickets.. very unprofessional and stressful”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with your feedback regarding your recent experience with Aircoach. We truly appreciate your valuable input and sincerely apologize for the inconvenience you encountered at Terminal 1 stand. We understand your frustration with the staff's demeanour while there was a queue waiting. We acknowledge that this behaviour does not meet our standards of professionalism and we will address this issue with our staff members to ensure it doesn't happen again in the future. We also apologize for the inconvenience caused by the almost full coach at Terminal 2. It is certainly not our intention to let randomly people in without considering those who have been waiting. We pride ourselves on having efficient systems in place, and it appears that we have fallen short of our own standards in this instance. Your feedback about the lack of system and the uncertainty regarding the availability of seats on the bus is crucial to us. We would appreciate any suggestions you may have about how we can improve our processes to provide a better, more professional and stress-free experience for our passengers. Once again, we sincerely apologize for any inconvenience caused during your journey. We value your feedback and will take immediate action to rectify the issues you have highlighted. We hope to have the opportunity to serve you again in the future and provide you with a positive experience. Best regards, Aircoach Customer Support Team

Posted 1 year ago

“Waiting at Dalkey stop for the bus that has not arrived. It's 5.20 now. It's raining, so no fun waiting.”

Helpful Report

Posted 1 year ago

Dear Noreen,Thank you for taking the time to share your feedback with us regarding your experience at the Dalkey stop. We truly appreciate your effort in letting us know about what happened. Firstly, we apologize for the inconvenience caused by the bus not arriving at the scheduled time of 5.20. We understand that waiting in the rain can be quite frustrating and it's definitely not an enjoyable experience. Please accept our sincere apologies for any inconvenience this may have caused. Your feedback is important to us, and we would like to understand how we can make things better for our customers. Could you please provide us with more details by sending us an email to info@aircoach.ie Once again, we appreciate your valuable feedback and apologize for any inconvenience caused. We look forward to hearing from you and working towards a better customer experience. Warm regards,

Posted 1 year ago

“We went to a bus in the airport was was told by the drive we need to buy a ticket from the ticket desk and we could NOT buy one on boad and he closed the door an drove off. The website states we can buy on board. I contacted AirCoach via there website contact page and 7 days later I am still waiting for a replay.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide feedback on your recent experience with Aircoach. We sincerely appreciate customers like you who share their opinions with us, as it allows us to continually improve our services. Firstly, we would like to apologize for the inconvenience you encountered when you were informed by the driver that tickets needed to be purchased from the ticket desk and were unable to board the bus. We understand how frustrating this must have been, especially considering that our website states tickets can be bought on board. We apologize for any confusion caused, as we aim to provide clear and accurate information to our passengers. Additionally, we are sorry to hear that you did not receive a timely response when you reached out to us via our website's contact page. This delay is not reflective of the level of customer service we strive to provide, and we apologize for any inconvenience caused by the delayed reply. Please email in again at info@aircoach.ie so we could have a look into this. Once again, thank you for sharing your feedback with us, and we sincerely apologize for any inconvenience caused. We look forward to hearing from you and working towards delivering a better travel experience in the future. Best regards, Customer Service Team, Aircoach

Posted 1 year ago

“28, April, 2024 705x coach from Belfast to Dublin airport. Being visitors to Ireland, things are at times confusing, but everyone from information, to ticketing, to our driver were very helpful and courteous. Our driver, George, was very informative and helpful with connections in both ends of our trip. I am a professional driver, now retired, in the U.S., so I understand about driving big equipment in small spaces. George was on time for departure and arrival, and provided us with a smooth ride. My hat is off to all the professional drivers we have had the pleasure to ride with!”

Helpful Report

Posted 1 year ago

Dear Alan,Thank you so much for your fantastic 5-star rating of Aircoach! We are thrilled to hear that you had such a positive experience on our 705x coach from Belfast to Dublin airport. We are glad that we were able to make your visit to Ireland a little less confusing with our helpful and courteous staff. From the information desk to our ticketing team, we strive to ensure that every step of your journey is as smooth and stress-free as possible. It warms our hearts to hear that our driver, George, went above and beyond to assist you throughout your trip. We are grateful for his informative and helpful nature, as well as his skill in navigating both ends of the route. It means a lot coming from a professional driver like yourself, and we will pass on your kind words to George. Punctuality and comfort are key aspects of our service, and we are delighted to know that George provided you with a smooth ride, arriving and departing on time. We are proud to have such dedicated and skilled drivers on our team. Once again, we sincerely appreciate your kind words and your trust in Aircoach. We hope to have the pleasure of serving you again in the future! Best regards.

Posted 1 year ago

“Appalling customer service; no attempt to help customer who booked the wrong day simply due to confusion ie flight departs country of origin on a Monday but arrives on early hours of a Tuesday. Time wasted explaining over emails and nothing done to assist. Would have expected a “good faith” approach as is customary in these situations”

Helpful Report

Posted 1 year ago

Thank you very much for taking the time to provide us with your feedback regarding your recent experience with Aircoach. We truly appreciate your willingness to share your thoughts and concerns with us. We apologise that you feel that nothing was done to assist you. Please email us in at info@aircoach.ie with the relevant information so we could have a look at your case. We appreciate your suggestion regarding a "good faith" approach in these situations, and we would love to hear more from you on how we can improve our services moving forward. Your input is highly valuable to us, and we are committed to making the necessary changes to enhance our customer experience. If there is anything else we can do for you or if you have any further suggestions, please do not hesitate to let us know. We are here to listen and assist you in any way we can. Thank you again for choosing Aircoach. Warm regards, Aircoach Customer Service Team.

Posted 1 year ago

“Mostly I used air coach for travel in Dublin. I am very happy with this device. Easy to booking good customer service.”

Helpful Report

Posted 1 year ago

Dear Mian,Thank you so much for your fantastic 5-star rating of Aircoach! We truly appreciate your kind words and are thrilled to hear that you had a great experience with our service. Mostly, you used Aircoach for travel in Dublin, and we're delighted that it exceeded your expectations. We take pride in providing an easy booking process and excellent customer service, so it's wonderful to know that you were satisfied with both. Once again, thank you for choosing Aircoach and for sharing your positive feedback. We look forward to serving you on your future travels! Warm regards, The Aircoach Team

Posted 1 year ago

“It is a reasonably good service - but there are 2 particular problems. 1. Aircoach cannot accept any debit/credit cards issued by AIB Bank. This has been going on for months & needs to be sorted out. 2. Pick up from T2 at Dublin Airport seems to be a lottery. A number of people left at the stop there today. Perhaps run a coach from each Terminal to avoid this issue?”

Helpful Report

Posted 1 year ago

“Alex (aircoach 700) was an excellent driver, very nice and helpful. Thanks a mill!”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of Aircoach! We greatly appreciate your kind words and support. We're delighted to hear that Alex provided an excellent driving experience. We pride ourselves on having an exceptional team of drivers who go above and beyond to ensure our passengers have a pleasant journey. Alex will be thrilled to know that his professionalism and helpfulness made a positive impact on your travel experience. Once again, thank you for choosing Aircoach, and we look forward to serving you again in the future.

Posted 1 year ago

“There should be a student acknowledgment for 14 to 18 year olds. Have to purchase a full adult fare - not fair!”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback regarding your recent experience with Aircoach. We truly appreciate your valuable insights and have carefully noted your concerns. We sincerely apologize for any inconvenience caused by the lack of a student acknowledgment for 14 to 18 year olds. We understand that it may seem unfair to have to purchase a full adult fare in such cases. Your thoughts are important to us, and we are eager to improve our services to meet your expectations. Could you kindly provide us with some suggestions on how we can make things better? We highly value your opinion and would like to ensure that our services are more inclusive and fair for all passengers, especially students within the 14 to 18-year-old age group. Once again, thank you for reaching out and bringing this matter to our attention. We look forward to hearing from you and hope for the opportunity to enhance your experience with Aircoach in the future. Kind regards. Aircoach customer service team.

Posted 1 year ago

“When visiting Dublin again after 8 years with my family of four we purchased tickets with return from Dublin airport. The trip to city centre on thursday 18 April went excellent. When returning on Monday 22 April to airport from Dublin city centre, the busses first came with delay and all of them refused to let us onboard since we have not an "online reservation" and they expected to be full, hence not allowing us to join. After getting refused twice we jumped on Dublin bus no 16 that took us to airport without any problems and to a significant lower price (well... very expensive since we have a return ticket that is not used). We managed to arrive at boarding just before they closed the airplane doors. Never Aircoach again, next time we do Dublin Bus!”

Helpful Report

Posted 1 year ago

Dear Henrik, Thank you for taking the time to provide your feedback about your experience with Aircoach. We truly appreciate it. We would like to sincerely apologise for the inconvenience you faced during your return journey from Dublin city centre to the airport on Monday, 22 April. We recommend booking online to reserve the seat at the more convenient time to avoid disappointment. Once again, thank you for reaching out to us with your feedback. We hope to have the opportunity to serve you better in the future.

Posted 1 year ago

“Your driver has refused to open the coach door to let myself and my daughter on. He pulled away and raised his hand. What a dreadful service.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide your feedback on your recent experience with Aircoach. We truly appreciate your valuable insights, as they allow us to continually improve our services. We would like to apologise for the bad experience you described. We understand how frustrating this must have been for you and your daughter. In order to address this issue and make necessary improvements, we would greatly appreciate it if you could kindly share further details of the incident via email at info@aircoach.ie. Your input is incredibly important to us, as it allows us to take appropriate actions and ensure that such situations do not happen again in the future. Once again, thank you for your feedback and for bringing this matter to our attention. We truly value your support and apologise for any inconvenience caused. We look forward to your response and the opportunity to make things right.

Posted 1 year ago

Aircoach is rated 4.0 based on 19,349 reviews