Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

“Too late, not on time.”

Posted 1 year ago

“I have previously used Aircoach on many occasions using the Dublin to Belfast route. On Monday past, 3/06/2024 o travelled on the 3pm bus from Belfast to Dublin, the driver arrived 2 minutes before departure, dressed very shabbily and his driving was atrocious, he constantly drove with one hand biting the nails of the other hand continuously driving over the middle section and inner section of the road which he had to over correct which was very unnerving, the radio was blasting and he was bobbing up and down in the drivers seat, his left leg never stopped shaking as if he was on something !!! I sat at the very front of the bus so I witnessed all these things along with other passengers, I never write complaints ever but I was seriously worried about my safety, this man should not be driving a bus !!!”

Helpful Report

Posted 1 year ago

“I booked the 08:55 bus. Bus arrived at 09:25 and said it was full even though I had a pre-booked ticket. Still waiting for a bus 15 minutes later and now I'm late for work. €10 for a 9km journey. Don't waste your money or time”

Helpful Report

Posted 1 year ago

“Worse bus service ever. Either it arrives 15/20 minutes late, or leaves before the departure time. I bought a ticket for 12 pm on Sunday from Dublin to Cork. The bus driver left the bus stop 4 minutes before the departing time, therefore people that arrived around that time missed the bus. That is completely unacceptable. We paid for the service and couldn’t use it. Also if you have to communicate with them during a weekend it is not possible cause it is outside their working hours. Go to Citylink, they have an incredible service, departs at the exact time, and have an office right on the bus stop that is open even on Sundays.”

Helpful Report

Posted 1 year ago

“Booked for Airport-7.20 am Wed 22nd. Didnt turn up so l had to book a taxi at 7.50 I rang customer service that afternoon but they said-no one in office till 8.30am so no one could put message on website stating it was running late(it turned up at 7 55!!!) This was absolutely no good to me as l would have missed my flight My taxi was €22. Extremely dissatisfied with service.”

Helpful Report

Posted 1 year ago

“Can you please be clearer about BUYING FROM THE DRIVER!! Would just like a return ticket from Dublin city centre, see off some people and come back. I'm hardly the only one who ever does that. Not just all this advance data rigmarole . Just straight fare info.... Can the driver sell a day return ticket at a lower price than 2 singles? What fare? That kind of useful information. Thank you!”

Helpful Report

Posted 1 year ago

“very bad experience, I booked ticket for going to airport on line for 14/05 8:45am , arrived at waiting point at 8:20, waited until 9:30am the bus still didn’t come, few people had to take taxi because they were going to miss their flight, I had to take taxi too because my flight time . I contacted with customer service want my money back , they told me I won’t get money back because the bus did come at 9:36, they did applied the service but I didn’t wait for it . The bus was late almost an hour of the time I booked. Would never use it again .”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with Aircoach. We sincerely appreciate your feedback and apologize for the inconvenience you faced during your recent journey. We are truly sorry for the delay in our service on the day of your travel. We understand how frustrating it must have been to wait for such a long time, which ultimately resulted in you having to opt for a taxi. We deeply regret any inconvenience caused, especially for those passengers who had to rush to catch their flights. Regarding your request for a refund, we understand your disappointment with our response. We would like to assure you that we carefully reviewed the situation, and it appears that the bus did arrive at 9:36, albeit later than originally scheduled. We understand that this did not align with your flight time, and for that, we sincerely apologize. Your feedback has been duly noted, and we are committed to addressing the issues you raised. We always strive to provide a reliable and punctual service, and we regret that we fell short on this occasion. We value your suggestion on how we can improve our service, and we would like to invite you to share any specific recommendations you may have. Once again, we apologize for the inconvenience caused and the negative impression it may have left. We hope that you will reconsider and give us another opportunity to serve you in the future. Please do not hesitate to reach out to us if you have any further concerns or if there is anything else we can assist you with. Thank you for choosing Aircoach, and we truly appreciate your feedback. Best regards, Aircoach Customer Service Team

Posted 1 year ago

“Have now waited an hour for a Belfast bus that never showed, while multiple others have appeared, with drivers variously shirking responsibility, as it isn't their problem. Genuinely appalling, worthless non-service. No replacement bus, no excuse, nothing.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback about your recent experience with Aircoach. We truly appreciate customers like yourself who help us understand how we can improve our services. Could you please tell us when this happened as all our coaches from Derry and Dublin ran as planned today. Kind Regards, Aircoach

Posted 1 year ago

“On air coach 700 to Dublin airport. Coach driver is rude and abrupt. I have noticed this on my last few trips with various drivers. I am Irish but I can see the tourists are just as shocked as I am It does not take much to be nice to people Air Coach please ask your drivers to be polite and friendly they are probably the first people tourists see on arrival and it is not friendly or welcoming!!”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback about your experience with Aircoach. We truly appreciate knowing about your recent trips and the behavior of our coach drivers, particularly on the 700 route to Dublin Airport. We sincerely apologize for the rude and abrupt attitude displayed by some of our drivers. We completely understand how important it is for our passengers, including tourists, to feel welcomed and comfortable right from the start of their journey. We will definitely address this issue with our drivers and emphasize the significance of being polite and friendly to all passengers. Your comment about being nice to people resonates deeply with us. Our aim has always been to provide exceptional service and create a friendly and welcoming atmosphere for everyone. We genuinely appreciate your insight and will use it to improve our services. If you have any additional suggestions or ideas on how we can further enhance our passengers' experience, please do not hesitate to let us know. We value your opinion and are committed to making the necessary changes to ensure that every individual has a positive and enjoyable journey with Aircoach. Thank you once again for sharing your thoughts with us. We hope to have the opportunity to restore your faith in our services and leave a lasting positive impression on all our passengers. Warmest regards, Aircoach Customer Service Team

Posted 1 year ago

“Bus 702 25 mins late on 30/5 at 0913. Rang service number 6 times: 4 x engaged, 1 x number unavailable message, 1 x immediate hang up. Another passenger got through eventually. When it did arrive, driver made no attempt to help with luggage.”

Helpful Report

Posted 1 year ago

Dear Graham,Thank you so much for taking the time to provide us with your feedback on your recent experience with Aircoach. We truly appreciate your valuable input and sincerely apologize for the inconveniences you encountered. It is indeed regrettable to hear about the issues you faced on Bus 702, with it being 25 minutes late on 30/5 at 0913. We understand how frustrating it must have been. We are also sorry for the difficulty you had in reaching our service number, experiencing engaged signals, an unavailable message, and an immediate hang up. We are glad to know that another passenger eventually managed to get through and assist you. However, we deeply apologize for the driver's lack of initiative in helping you with your luggage upon the bus's arrival. We are committed to improving our services, and your feedback plays a vital role in achieving that. We would be grateful if you could share any further suggestions or recommendations on how we can make things better for you and our future passengers. Your insights will be instrumental in helping us enhance our customer experience. Thank you once again for sharing your experience, Graham. We truly value your feedback and hope to have the opportunity to serve you better in the future. If you have any additional concerns

Posted 1 year ago

“Bus never turned up, so pre-booking was an expensive mistake. Choose a different company.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback about your recent experience with Aircoach. We genuinely appreciate your willingness to let us know about your disappointment and concerns. Please accept our sincere apologies for the inconvenience caused by the bus not turning up, especially after pre-booking. We understand that this resulted in an expensive mistake for you, and we deeply regret any frustration or inconvenience caused as a result. We value your trust in our company and rest assured, we are committed to providing a reliable and efficient service to all our customers. It is through feedback like yours that we can identify areas for improvement and prevent similar issues from happening again. To ensure a better experience for all our customers, we would greatly appreciate it if you could share more details regarding your specific situation. This would enable us to understand the root cause of the problem and take necessary measures to rectify it. Additionally, we would love to hear any suggestions you may have on how we can make amends and prevent such occurrences in the future. Once again, we extend our sincerest apologies for any inconvenience caused and we are dedicated to making your future experiences with Aircoach a smooth and pleasant one. We hope to have the opportunity to serve you better in the future.

Posted 1 year ago

“We took your aircoach from Monkstown, Dublin to the airport yesterday morning, May, 28th 2024. Our lady driver, Lisa was so cheerful and helpful it made for a very pleasant journey. We were also very impressed with her driving skills. We don't normally bother doing reviews so we were obviously very impressed.”

Helpful Report

Posted 1 year ago

Dear Ann,Thank you so much for your fantastic 5-star rating of Aircoach! We are thrilled to hear that you had such a pleasant journey with us. We sincerely appreciate the time you took to share your experience. It brings us great joy to know that our lady driver, Lisa, provided such cheerful and helpful service. We are proud of her excellent driving skills and we're glad that they had an impact on your overall experience. Your kind words mean a lot to us, and we are grateful for your appreciation. If there is anything else we can do to assist you in the future, please don't hesitate to reach out. Thank you for choosing Aircoach, and we hope to serve you again soon! Best regards, The Aircoach Team

Posted 1 year ago

“I had been waiting for my booked bus for 15 minuts and it did’t show up,I run to take a city bus to airport and I am risking to loose my flight”

Helpful Report

Posted 1 year ago

Dear Ele,Thank you so much for taking the time to provide us with your feedback on your experience with Aircoach. We sincerely appreciate your valuable input and apologize for the inconvenience you faced. We understand how frustrating it can be when a booked bus doesn't arrive as scheduled. Additionally, having to rush to catch a city bus and risking missing your flight must have been incredibly stressful. We apologize for any inconvenience and anxiety caused by this situation. We would like to make things right and ensure that this kind of issue does not happen again. We value our customers and their time, and we are committed to improving our services. If you have any suggestions on how we can enhance our operations, we would love to hear your thoughts. Please feel free to reach out to us with any further details or concerns. We appreciate your understanding and hope to have the opportunity to serve you better in the future. Thank you once again for your feedback and for bringing this matter to our attention. Warm regards, Aircoach Customer Support

Posted 1 year ago

“Posted this previously - but no acknowledgement from Aircoach - unlike many of the other reviews. I was travelling from Dublin Airport into town on 25th April. It is a reasonably good service - but there are 2 particular problems. 1. Aircoach cannot accept any debit/credit cards issued by AIB Bank. This has been going on for months & needs to be sorted out. 2. Pick up from T2 at Dublin Airport seems to be a lottery. A number of people left at the stop there today. Perhaps run a coach from each Terminal to avoid this issue?”

Helpful Report

Posted 1 year ago

Dear Geraldine,Thank you so much for taking the time to share your feedback on Aircoach. We truly value your opinions, and it means a lot to us that you are happy with the service we provide. It's fantastic to hear that we have been able to meet your expectations and make your journey enjoyable. Our team has been working tirelessly to ensure that all our customers have a comfortable and reliable experience with us. We would also like to take this opportunity to invite you to reach out if there is anything else we can assist you with. Our friendly customer support team is always available and more than happy to help. Thank you once again for your kind words. We look forward to serving you again soon! Best regards, Aircoach

Posted 1 year ago

“I’ve contacted you by email to discuss the bus incident (Aircoach hit a Dublin bus). I was hurt and had zero follow up, even though I gave my details at the time and followed up with emails.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback about your experience with Aircoach. We sincerely appreciate your valuable input and want to express our gratitude for bringing this matter to our attention. We understand that the bus incident you mentioned was a matter of concern, and we apologise for the lack of follow-up and communication you experienced. This is certainly not the standard of service we strive to provide our customers. We regret any inconvenience or distress this may have caused. In order to address the situation and make things better, we would appreciate the opportunity to further discuss the incident with you via email. We value your insight and would like to learn more about your specific concerns and how we can improve our services. Once again, we extend our heartfelt apologies for any inconvenience caused, and we thank you for bringing this matter to our attention. Your feedback is instrumental in helping us enhance our operations and ensure a better experience for all our passengers.

Posted 1 year ago

“This is not a review. But a follow up to my experience with aircoach. Just a quick reminder. My partner booked a return ticket on the 2-55 from Derry to Belfast international. We received a email a few days before informing us that departure time had changed not a problem. We phoned aircoach earlier that day as it was the 1hour forward for summer time. And was told by their representatives the bus was leaving on summer time. We arrived 20min before departure and waited till 3-30 at which point had to make difference arrangements. When l emailed aircoach was told that thy email us a few days before informing us that service was cancelled. After several emails back and forth with one of there supervisors and geting no answers to my questions that l asked thy just ignored my questions. So phoned to speak to there supervisor that replied to my emails. Was told he was busy and he would return my call that l never received. So l phoned again a few days later asking to speak to him when their representatives returned was told the supervisor was away on a training with aircoach and would not return till june. . After reading some of there recent reviews. I had to post this and the way thy treat there customers complaints. But l will call there supervisor in June mabey then he will be an holidays we will see.”

Helpful Report

Posted 1 year ago

Hi G., Thank you for taking the time to share your experience with Aircoach. We sincerely appreciate your feedback. An email as been sent to all customers advising of the change of schedule ahead of time. If you want to discuss your case with us, please contact us at info@aircoach.ie or +44 (0) 28 90330655.

Posted 1 year ago

“Mr.Travelon.world just gave your company a roasting on his latest vlog.”

Helpful Report

Posted 1 year ago

Dear Mr. Travelon.world,Thank you for taking the time to provide feedback on your recent experience with Aircoach. We sincerely appreciate your effort in letting us know about your journey and apologize for any inconvenience you encountered. We understand that you had concerns during your trip, and we take your comments seriously. We apologize for any issues you faced and regret any inconvenience caused. Your input is invaluable to us as it helps us identify areas for improvement and deliver a better service. In light of your review, we would like to kindly ask for further details regarding the specific issues you encountered. This will greatly assist us in addressing and rectifying any deficiencies within our services. We are always looking for ways to enhance the customer experience, and your feedback will be instrumental in achieving this. Once again, we appreciate your feedback and apologize for any inconvenience caused. We value your opinion and would be grateful for any additional information you can provide to help us improve. We look forward to hearing from you soon, and we hope to have the opportunity to restore your confidence in Aircoach. Best regards, Aircoach

Posted 1 year ago

“Hello. Everything was fine until yesterday. Yesterday, 23.05.24 I used your services, bus after flight 705Kh Belfast-Dublin. I bought tickets both ways. But the bus in the opposite direction: Dublin-Belfast at 14:50, 1 hour late. There were no reports of changes in the bus schedule. I had to cancel an important meeting that I had planned in advance. It was difficult for me to explain to the person the reason for postponing the meeting.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide your valuable feedback on your recent experience with Aircoach. We truly appreciate customers like you who take the time to let us know about their journey. Firstly, please accept our sincerest apologies for the inconvenience you faced regarding the delay of the Dublin-Belfast bus on 23.05.24. We understand how frustrating it can be when unexpected changes occur without prior notification. We completely empathize with your situation, especially when important plans have to be rearranged. Your feedback helps us identify areas where we can improve our services, and rest assured that we will address this issue with our team to ensure better communication regarding any schedule changes in the future. We deeply regret that this experience resulted in the cancellation of your important meeting, causing inconvenience and difficulty in explaining the reason for the delay. We genuinely value your suggestions on how we can make things better. If you have any specific recommendations or would like to share additional details about your journey that could help us enhance our services, please feel free to reach out to us. Your input is vital as we continuously strive to provide an excellent travel experience for our customers. Once again, we thank you for bringing this matter to our attention. We apologize for any inconvenience caused, and we hope you will give us another opportunity to serve you in the future. Warm regards, Aircoach Customer Support Team

Posted 1 year ago

“Booked a return ticket. Travel Date: Thu 23rd May 2024. Departure Time: 07:45, Dublin outside Ned Nelly Casino. Bus arrived at 7.40. The driver was inside but not open doors, no info. We tried to for many minutes to call him, but he ignored us. At 8, after many knocking at the doors, he opened the window (not the door) asking me to come in the middle of the road (it is dangerous!), and screaming me "are you blind? It is out of service!". No more information when I said him that I had a reservation. He looks to be drunk. There was no indication that it was out of service (pictures attached). Then, I had to take a public bus, arrived very late at the airport and I had to literally run to arrive at the gate before the closure. I have not received any reimbursement or apologies yet. Aircoach is unrealiable, no information, drivers are unpolite and (maybe) drunk. Terrible experience.”

Helpful Report

Posted 1 year ago

Dear Mirko,Thank you so much for taking the time to provide us with your feedback on your recent experience with Aircoach. We sincerely appreciate your honesty and bringing these issues to our attention. Firstly, we would like to offer our sincerest apologies for the inconvenience and frustration you encountered during your journey. It is completely unacceptable that our driver ignored your attempts to contact him and displayed unprofessional behavior. Rest assured, we take this matter very seriously and appropriate action will be taken to address this situation. We understand the inconvenience caused by the delay and the subsequent need for you to take a public bus. We apologize for any stress this may have caused and for the lack of communication regarding the out-of-service status of the bus. This is certainly not the level of service we strive to provide our customers. We have reviewed the attached pictures showing that the bus did not indicate it was out of service, and we will be conducting an internal investigation to ensure this does not occur in the future. Regarding your request for reimbursement and apologies, we will handle this promptly and ensure that you receive the appropriate resolution. Our customer service team will be in touch with you shortly to discuss the necessary steps. Your feedback is invaluable to us as we continuously work towards improving our services. We genuinely apologize for the unprofessional behavior displayed by our driver and the overall negative experience you encountered. We would like to assure you that this is not a reflection of our usual standards. Once again, we apologize for the inconvenience caused and thank you for bringing this matter to our attention. If there's anything else we can do to make things right or if you have any further suggestions, please do not hesitate to let us know. We appreciate your patience and understanding. Kind regards, Aircoach Customer Support

Posted 1 year ago

“I am more than happy to praise your driver, David Kane, who brought us safely home from Dublin Airport on Wed 15th May around 7.30pm (very approx). I didn't know David - I had to ask him his name. I had noticed that he was extremely friendly, welcoming and helpful to all passengers getting on the coach. His cheerful attitude was I'm sure much appreciated by every passenger. He asked each passenger where they were getting off and carefully ticked each stop that he would need to stop at (not all drivers seem to do this). However, it was how he reacted when a small crisis blew up as we approached Dame Street. We had been stopped for a good few minutes when a passing pedestrian knocked on the door to tell him that a Lewis up ahead had broken down and was blocking the road. Many drivers would have simply shrugged their shoulders and waited. However, this was when David Kane reacted brilliantly. One passenger who had heard the pedestrian informing the driver of the problem asked David if she could get out as she would prefer to make her own way from here and David, possibly against the rules, used his common sense and opened the door carefully to let her out. We were not at a stop but this was a bit of an emergencyb as who knows how long we were going to have to wait for the Lewis to be repaired? David then stood up and spoke to all the pasengers and told them that they could get out here if they wished as he was going to find his own way to Stephen's Green. He then took his briliant initiative and moved the bus carefully into the outside lane and was able to reach the right turn to dame Street and off up Dame Street he went on his own route to Stephen's Greene. His flexible approach to solving this problem was I'm sure much appreciated by all the passengers. I praised him and thanked him as we got off the bus at the UCD underpass and asked him his name. I was so very impressed with the way he imaginatively dealt with this problem and very possibly broke a few rules for all I know. While I would be happy for this to be used as one of your reviews, I am not reallyt sure if this is an appropriate review message since it is so personal but please do show it to an appropriate senior manager of Aircoach. David is definitely managerial material and could certainly be of greater use to Aircoach in some managerial role. For example, he would be a super senior trainer of Aircoach drivers. But what do I know? I just know if he was working for me, I would have him trained up to be a manager training others to think on their feet to solve problems. Aircoach are so very fortunate to have David on their staff. As I say, please make sure a appropriate senior manager sees this report. Regards, Ciaran O'Kelly, former Director of Buildings in DCU now long retired.”

Helpful Report

Posted 1 year ago

Dear Ciaran O'Kelly,Thank you so much for your incredible 5-star rating of Aircoach! We truly appreciate your kind words and recognition of our services. We would like to express our gratitude for your specific mention of our driver, David Kane. It is wonderful to hear that he provided such a positive and memorable experience for you during your journey on May 15th. We are thrilled to learn that David's friendly and helpful attitude made a difference for you and all the passengers on board. We greatly appreciate your detailed account of David's outstanding problem-solving skills when faced with the unexpected roadblock on Dame Street. It is heartening to know that David went above and beyond by allowing a passenger to safely exit the bus and finding an alternative route to ensure everyone could reach their destinations. Your recommendation of David as a potential manager or senior trainer is highly valued. We understand your sentiment and will make sure to forward your message to the appropriate senior management at Aircoach. David's ability to think on his feet and provide exemplary service is something we value greatly and will take into consideration for future opportunities within the company. Thank you once again for taking the time to share your experience and for your kind words about David. We are truly fortunate to have him as a part of our team. If there is anything else we can assist you with in the future, please do not hesitate to reach out. Warm regards.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Aircoach Reviews

Email:

Location: