Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

Write Your review

Tell us how Aircoach made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“VERY expensive for a large family when all the teenagers have to pay full adult fares. Also, expecting customers to name the exact time of their return bus is impractical with inbound flights often delayed for many. Lastly, some staff are rude especially at the airport arrivals pick up areas, while other staff are ill informed (one bus driver was heard advising American tourists that their US flights departed from the wrong terminal).”

Helpful Report

Posted 1 year ago

“I booked ticket online They cancelled my trip and said to me that I have to purchase new ticket and money wasn't refunded because I did not purchase flexible ticket - even that they cancelled trip not me Worst company ever”

Helpful Report

Posted 1 year ago

“We were here at 8h30 for the 8h53 bus, we have waited until 9h25 and the bus never came. Almost miss our flight. And finally we took the Lane 16 to go to the airport.”

Helpful Report

Posted 1 year ago

“The bis never came and we couldn’t contact the number provided on the website”

Helpful Report

Posted 1 year ago

“Had to pay adult fare for my 15 year old granddaughter who has no ID card. She is not a child (1-13) nor is she a young (18-25) so there is no concession for the 14- 17 year olds.”

Helpful Report

Posted 1 year ago

“The service is running late. Took 4+ times in the last couple of weeks and every time the bus is late. The drivers are stressed because of it. I have additional complication - an infant and a buggy. The stressed drivers are not helping and almost barking. Can Aircoach reconsider the timetable? Why do your drivers have to work to unrealistic schedule?”

Helpful Report

Posted 1 year ago

“I’m not sure if I’m posting in the right place as this was about a trip from Birmingham to Leicester via aircoach, but the return journey was incredible. Prompt pick up, quick journey too. I want to shoutout the male driver that picked me up on the 10th of June on the 01:50 from Birmingham airport to Leicester (he had spiky blonde tips). Unbelievably warm, accommodating and went the extra mile to ensure we arrived on time. He alone would entice me to travel again with aircoach, and I’ll recommend the service to everyone. A credit to your company. Thank you for taking the stress off transfers. Amazing!”

Helpful Report

Posted 1 year ago

“You pay 13 euro for express services, but the bus is actually slower then the normal buss.”

Helpful Report

Posted 1 year ago

“Dear Sir/ Madam, My experience for the last three years using Aircoach has been most satisfactory up to tonight where I got to 23:00 service to Dublin Airport T1. I was most unhappy as the driver had no interest in lowering the volume of the music he was listening to during the journey but I guess I should have known that he had little regard for anyone when the speed sign by Cork train station flashed the red frown sign as he passed and we arrived on Bachelors Walk, Dublin at 01:47 and in T1 Dublin Airport at 02:05 showing little regard for passenger safety travelling at such speeds to put the passengers in the airport 25 minutes before the foreseen arrival time. I do hope to never again have the displeasure of having this driver.”

Helpful Report

Posted 1 year ago

“Good prestation”

Helpful Report

Posted 1 year ago

“This is my second post l have to write to my review. Had Airporter booked on there Derry to Belfast international on the night of summer time change. Bus leaving 2-30 in the morning. So phoned airporter the day before departure to check the time of departure and was told by there representatives it was departing on summer time. Bus did not show and at 3-30 in the morning had to try and make other arrangements. Had to phone a friend. Put in a review with this experience. There responded telling me that thy sent email a few days earlier saying that service had been cancelled. To this day no such email has been received. So emailed back asking why did there assistance tell me 8hours earlier the bus was leaving on summer time along with other questions but no answer to my questions. In response to my last email was told to phone there no and speak to there supervisor which l have tried calling on a number of times before my second email. Was told that a Mr Neville who was responding to my previous emails would phone me back never did. I phoned back a few days later to be told Mr Neville was away on an advance course with Aircoach. So phoned yesterday and was told you cannot speak to a supervisor anymore had to put my complaint to management. So was telling there assistant my complaint and thy hang up. I have been reading some reviews were the headlines read [thieves.. Scamers... And don't give them your money] with a review score of 81% of people saying a terrible service enough said. You say to help future customers about Service... Price.. Delivery...returns & Refunds. As a former customer to me it's just words when there assistant hangs up phone then there is no customer service or any other service. I did not intent to mention the supervisors name in this post. But it's time to stand up and be counted. To future customers save your money and find another way”

Helpful Report

Posted 1 year ago

“No toilet paper, hand soap, hand towels/dryer in bathroom. Not good enough.”

Helpful Report

Posted 1 year ago

“Yesterday I went to the Air coach website and bought two tickets for the next day, at 6:21 from leeson st lower. I went to the bus stop and waited for the bus, at the right time the bus came but didn't stop, the sign said that was full. In my knowledge when you buy tickets in advanced means that you are guaranteed to board, but that doesn't happen with air coach. The next air coach was in 30min time, without guarantee that the driver was going to allow us to board the bus, so we were forced to get a very expensive taxi to the airport.”

Helpful Report

Posted 1 year ago

“Bus was half an hour late, no explanation, no communication from staff. V poor”

Helpful Report

Posted 1 year ago

“Amazing customer service for a very distracted customer. Great support when we realised we left a bag on coach. Patience, kindness and clarity from staff today.”

Helpful Report

Posted 1 year ago

“Apparently it is not possible to give zero stars here- what a pity. The bus arrived this morning, apparently at the right time, but the driver told me that his was an earlier bus running late and that my pre-purchased ticket was for the next bus, a few minutes behind, and so he refused to take me. He took two other passengers that did not have tickets at all and who had arrived after me. I waited a further 50 min before giving up and getting a Dart train and then a taxi, which was the only sure option left by that time. There is no live info available at the stops for Aircoach, unless you have their app (but what traveller wants an app on their phone for every bus company they ever use?) and my stop was not even indicated by a clear sign. Difficult to use even for locals, let alone tourists and non-English speakers. Please try to find any other option than Aircoach- only use them if you're desperate, would be my advice.”

Helpful Report

Posted 1 year ago

“Overly complicated process for someone that just wants to buy a bloody ticket on a bus!!!!!!”

Helpful Report

Posted 1 year ago

“The 702 bus from Greystones due at Booterstown (opp. Dart station) never showed up. Terrible service. On top of this, you can’t buy young person fares in person they need to be booked online 1 hour before travel.”

Helpful Report

Posted 1 year ago

“6.22am bus from Dublin city to airport was over 30 mins late. No apology, no notice, no explanation. Driver was exceptionally rude and arrogant, and refused to assist with our luggage, even though I was travelling with my elderly mother. My suitcase was pushed right into the centre of the hold, and when I said I couldn't reach it, he said "Not my problem". Will never travel with Aircoach again if this is their standard of 'service'.”

Helpful Report

Posted 1 year ago

“Your bus failed to turn up from UCD to airport for 6.12 this morning and waited for 25 minutes before having to take a taxi. This is not good enough and will never use you again or recommend you to anyone either. Martin Gilligan”

Helpful Report

Posted 1 year ago

Aircoach is rated 4.0 based on 19,349 reviews