Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have a free travel pass and got to the airport free on returning from the airport the driver would not let me use my pass he said i needed a ticket and he made a show of me.shouting and roaring at me”

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Posted 1 year ago

“If you forget an item of luggage as our Turkish students did on Friday 14th June 2024 it is impossible to get on to anybody to trace it. Are the staff keeping lost property for themselves. This included personal documents and duty free items.”

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Posted 1 year ago

“Bus never showed up”

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Posted 1 year ago

“Great service. Used it again on Wednesday 19th 20.40 from Bham.. Very polite driver and very good, safe driving. I would recommend this service. We have used it a few times and will continue to do so. Support this reliable service.”

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Posted 1 year ago

“I got a ticket of the nicest guy Adam yesterday while travelling on the 700 he was very good at what he was doing and our driver who I did not get his name was so helpful with unloading our luggage on the 14:25 700 to Leopardstown great service and great people thank you”

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Posted 1 year ago

“Cumbersome booking website Won't recognise 85 mobile (Irish) number. Why?”

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Posted 1 year ago

“Travelled from Dublin to Belfast on the 3:30 am bus this morning (20/6/24), the two drivers talked very loudly the whole way home. I don’t mind conversation as I understand it’s human nature and have nothing against them talking, however it would have been nice if it was a little quieter given the time, a few of us were complaining amongst ourselves as we couldn’t get any sleep due to this. On top of that the conversation included talking about past travellers who had annoyed them, using foul language such as “wankers” to describe them, on a bus full of families and young children. As we approached Belfast the radio was turned on at a low volume in order to wake up the passengers, no issue there; the issue lies in what happened next. The bus driver decided it was funny to take the microphone and run his nails across it, while laughing to the other driver saying “that’s how I wake them up”… not that we got any sleep anyway. The most ironic part of their entire conversation was the discussion about lack of respect from passengers, alongside passengers not saying thank you when getting off… I believe respect is earned, it works both ways, not just automatically granted. Usually I would always thank a bus driver when leaving, however this time I didn’t, they didn’t deserve it. Again, I have no issue with conversations being had, but some common sense surrounding the time, location, topic and volume of the conversations would need to be revisited. Quite frankly the few seconds between the Scottish fella talking were absolute bliss…until he started again.”

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Posted 1 year ago

“I’ve never used this service and had it operate on time . Always at least 20 minutes late to destination. 10 out of 10 times no matter the time of day .”

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Posted 1 year ago

“Frustrating trying to book on line. Three times ... No ticket”

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Posted 1 year ago

“Went to get the 06.42 am bus at UCD on 8th June but the bus never turned up. The next bus arrived at about 07.10 am but was full. I had to get a taxi (which was not easy) as I had to get to the airport by 8 am. I was disgusted at the service and will never rely on aircoach for an early morning flight in future. Also I have noticed a deterioration in the manners of the drivers since covid. They can be very rude to people whose English is limited - shouting at the passengers when arriving at stops. It should come up on the screen where the next stop is”

Helpful Report

Posted 1 year ago

“Today for the first time in 15yrs of using the Greystones afternoon service I decided to pay by Debit Card rather than cash. Firstly I was made to feel embarrassed by the female driver for not booking in advance. She then blamed AIB when both my Debit and Credit cards refused to work on the machine (cards that work perfectly everywhere else) In addition to this I'd like to say she spoke down to a family boarding the bus in front of me, for standing in the right place even though she pulled up 10ft passed them. I know anyone can have a bad day but I've noticed this driver before. Its a slightly different way of customer service.”

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Posted 1 year ago

“Something so simple as having working toilets on the bus if you advertise as having them.”

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Posted 1 year ago

“Excellent service!”

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Posted 1 year ago

“I take the aircoach at least one a month from Bray to T1. It has never arrived on time. Always late ..between 10 and 30 mins late. To be fair that doesnt really bother me... what does concern me is that there is no toilet facilities on the bus ... think about it.. 2 hour journey...”

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Posted 1 year ago

“The online ticket system does not always work correctly. The staff unnecessarily strict and stubborn.”

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Posted 1 year ago

“Got the bus from killiney 8.55 Monday 17/6-24. Had the nicest chauffeur and a very pleasant trip to the airport.”

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Posted 1 year ago

“Bus is always very late! Waiting again for over a 1/2 hour! Need to get to the airport!”

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Posted 1 year ago

“Had a return journey from Cork to Dublin. Journey up 2300hrs. 7/6/24 was pleasant, driver polite and friendly, showed us where to pack bags for T1, T2 etc. Asked us all to wear our safety belts.!! Return journey Dublin-Cork 1930 14/6/24 was poor. Driver barely spoke, just about checked tickets, didn't seem to care. Unavoidable traffic problems in Dublin but no ventilation on bus, everyone was coughing after a while (dry air) wary of having a drink on bus as there is no loo. 3hrs 40min on bus with no air conditioning, no loo and no pit-stop, no communication at all from driver, very poor experience, couldn't wait to get off.!! No air conditioning, no loo on board, unfriendly driver means I will be unlikely to use this service again.😥”

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Posted 1 year ago

“We have been standing at the leeson street stop for 50 minutes and will miss our flight if the coach doesn’t arrive soon. I would not recommend this appalling service.”

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Posted 1 year ago

“Incredibly poor service, got a notification that our bus would be 15 minutes late it arrived in fact an hour and 15 minutes after it was supposed to, I nearly missed my flight, would never recommend”

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Posted 1 year ago

Aircoach is rated 4.0 based on 19,349 reviews