Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately there isn’t zero stars. Where is the 626 am bus from Greystones Dart station. Glad I reserved a seat”

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Posted 1 year ago

“Delayed buses.”

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Posted 1 year ago

“I’m confident that Aircoach like to promote positive reviews so it is unlikely they will welcome this very honest review regarding my recent experience with Aircoach I am writing this review to express my deep dissatisfaction with the recent experience I had with Aircoach but also to help inform others of the pitfalls of using Aircoach.The entire process, from the misleading information provided to the very poor customer relations, has been extremely disappointing and frustrating. Firstly, the information on the Aircoach website and in your promotional materials was highly misleading, you state that bookings can be changed easily, but that’s not the case as amendments can only be made via your representative who at their discretion can approve or reject your request for changes. I booked a package that was advertised and paid extra for this to include flexible options. I booked a return ticket from foyle st Derry to Dublin and return. But due to Aer Lingus pilots dispute and cancellation of my flight I rearranged my travel from Belfast International so requested my travel ticket to be changed to and from Derry to Belfast. Aircoach refused to make the changes because they say I was changing my destination even though the coach stops at Belfast international on route to Dublin and back. It should be noted that I had paid the fees to travel to Dublin and return to Derry and was not looking for any discount for the much shorter journey. In addition to not accepting my request for amendment they also refused to refund my original ticket cost. So they state you can only change the date or time. This isn’t made clear on the website. This misrepresentation is unacceptable and has significantly impacted the quality of our trip. Secondly, the customer service we encountered in trying to resolve these issues was abysmal. When we initially raised our concerns, the response was dismissive and unhelpful. We were passed from one representative to another, each one more uncooperative than the last. There was a clear lack of communication and accountability, and it was evident that our issues were not being accurately noted or taken seriously. When I put my query in writing I waited a week to receive a response. Despite multiple attempts to seek resolution, including calls, emails, and in-person discussions, we were met with indifference and a refusal to provide any meaningful assistance. The failure of your team to work with us to resolve these issues is deeply concerning and suggests a severe lack of commitment to customer satisfaction. Overall, this experience has left a very negative impression, and I would strongly caution others against using your services. I hope that you take this feedback seriously and make the necessary improvements to ensure that future customers do not face similar frustrations. Sincerely, Mr ODonnell”

Helpful Report

Posted 1 year ago

“Waiting at Dublin airport for a bus that didn’t come - told the driver ‘didn’t show up’. Next bus isn’t going, so have to wait an hour longer. Can’t get a refund because ‘the ticket machines shut out’. All being blamed on a new roster. It’s a joke. But not funny.”

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Posted 1 year ago

“Bad company, not serious. Waiting for the bus to Belfast on 8 july at 8:50 am at O’conell st and the tickets already paid. The bus didn’t appear and when we phoned Aircoach they didn’t offer any solution. Just wait for the next bus , two hours later and no garanty for seat. Bad experience, money lost and not recomended.”

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Posted 1 year ago

“Went to drop my mother to the 3am cherrywood Aircoach, got there at 2.40, waited at the stop. Bus was there with driver inside. 3.05 still no movement from the driver from his phone. I knocked and asked what time is he planning to leave. "I don't start work until 3.30. So I ask where was the 3am bus, I get a rude "I don't know, wait until 3.30." So I just drove my mother in myself, ignorant and unhelpful. There was no 3am bus even though my mother had booked and planned around it. Dublin needs a proper metro! Terrible/unfriendly and unreliable service.”

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Posted 1 year ago

“Booked 11:30am departure from Blackrock. Bus simply didn’t show up. After 25 minutes decided I had no choice but to grab a taxi. Very stressful experience. What sort of a company is this that leaves its customers completely stranded.”

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Posted 1 year ago

“Buses vary in the time they arrive compared to the timetable. One time I booked a bus that did not even turn up, I was forced to wait 30 minutes for the next bus. The driver also made me buy a completely different ticket to ride that bus. Another major issue, is when I buy my tickets on the website I do not always receive my email confirmation. Forcing me to buy another ticket so I can board the bus, without the email confirmation the drivers prevent you from getting on the bus. Overall okay service with a very inconsistent and poor website.”

Helpful Report

Posted 1 year ago

“Had to buy my ticket from the driver as the online service was down but was then told that Young Adult tickets were only available online. Had to pay the full price (€12 instead of €5) which is ridiculous considering that booking online was not an option!”

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Posted 1 year ago

“Cannot download the PDF to get timetables today, frustrating!”

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Posted 1 year ago

“Buses not operating to timetable on website. Arrived for 6.57 from Shankill but no bus arrived. Not happy….”

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Posted 1 year ago

“Waiting for 60 mins with my family from Shankill to Dublin airport and no bus. Tried ringing the phone number on the website and it’s no longer in service. Needed to get a taxi in the end. We’ll never use this service again.”

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Posted 1 year ago

“The inability to purchase young adult tickets in person, combined with a poor web booking system, feels like price gouging. Staff are hit and miss between amazing and condescending.”

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Posted 1 year ago

“worst transport service in Ireland”

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Posted 1 year ago

“Bus never showed so as a result 30 minutes behind schedule rushing for my flight. Unable to book online beforehand. Terrible service”

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Posted 1 year ago

“I’d like to question the Aircoach pricing policy for students.Why do students in full time education aged 14-16 have to pay for an adult ticket? It seems as though students aged 16-19 receive a 50% discount when they have a student leap card.An international student card was also not accepted on the Aircoach website during the booking process. Very disappointing.”

Helpful Report

Posted 1 year ago

“I ask the public to reply to this post.... After my complaint and phone calls plus my posts of no reply and excuses why there service was cancelled and emails sent that l never receive. I have taken to reading reviews posted by other customers. I have noticed aircoach give no reply to posts saying what a awful service thy have.... Buses not showing up... cancelled service... People having booked seats and then not available. If you read this post please give your thoughts why you think aircoach do not comment on these posts. As I said in a earlier post 81% giving a terrible service .”

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Posted 1 year ago

“Site is unusable”

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Posted 1 year ago

“Currently waiting at a bus stop for an hour, two timetabled buses have not arrived . Will now have to get a taxi to the airport”

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Posted 1 year ago

“We were in Belfast waiting for the aircoach to Dublin. The driver came and left without stopping or confirming which passengers were headed to Dublin. Left us in the cold and confused. Thankfully the supervisor managed to come after an hour and arrange for another bus he was very accommodating”

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Posted 1 year ago

Aircoach is rated 4.0 based on 19,349 reviews