Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i’m writing to express my disappointment regarding your service. I has booked a ticket for the 700 service (see attached), intending to take the coach leaving from O’Connell St at 2:58. Around 2:50 I was walking up O’Connell St when I saw the coach approaching from Westmoreland St. I ran towards the stop but the driver of the coach did not stop or even slow down, forcing me to wait half an hour for the next coach. I think it is very unprofessional to advertise that the coach will be departing O’Connell St at 2:58 and for the coach to then depart at least five minutes ahead of schedule. Also, I waited for an hour until 3.50 am for the next one to arrive which stated at 3.30 and it didn’t attive. yeah I had to take a taxi in order not to miss my flight. One hour wasted and I had to pay extra 30 euro to go to airport on top of the ticket I bought ( 10 euro). I am requesting back the ticket and taxi cost.”

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Posted 1 year ago

“Sorry Aircoach..couldnt get a seat from Dun Laoghaire for Wednesday morning early as the coach is full. Bring back the Dalkey - airport route. The new route 702 has too many pick up points and is servicing the whole of Wicklow before any other more populated routes.”

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Posted 1 year ago

“1st time using service, will also be the last. Awful service. Original booking cancelled so rebooked to the next available only to arrive back into Dublin Airport to find that my new booking was also cancelled without any notification from Aircoach, would be quicker walking to greystones. Maybe you shouldn’t have been in a rush to announce new services that you can’t fulfil.”

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Posted 1 year ago

“Bought a ticket for 16th/July for the 3:53am bus but it is still not showing up. There is not an app tracking where the bus is. Why did I even wake up so early for? It's all to save a few quid and now I am forced to take a taxi.”

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Posted 1 year ago

“The service from aircoach has gone down since before covid. We live between the Clayton and Galloping Green. There used to be a very good service every 15 mins from the Clayton and one every hour from Greystones. Then it went to 1 every 2 hours from Greystones but if we were prepared to do extra hours in the airport at le ast the journey time was reasonable. Now with the new routes the bus departs from Cherrywood but then does a loop to the Clayton adding at least 20 mins to our journey and yet only leaves once an hour. The journey takes over an hour and a half to get to the airport. 20 mins to get from Galloping green to Stillorgan a 5min journey on the main road! This is now a terrible service.”

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Posted 1 year ago

“Having travelled with aircoach for a number of years and good service I was very angry that my bus did not arrive at all on the new timetable for the 702 at blackrock frascati shopping centre at 13 30pm. Had ro get taxi in the end. Seems this company is going downhill.”

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Posted 1 year ago

“Absolutely terrible I can't have a refund and they will not change my booking because I didn't pay the flexi thing so I'm losing 55 £ for nothing Absolutely disappointed check all the other companies before you book with this one”

Helpful Report

Posted 1 year ago

“Waited 20 minutes it never turned up had to get a taxi to the airport, incredibly unreliable. We’re supposed to be able to rely on public transport these days,not a chance what an incredible amount of stress unnecessarily if you provide a service the least you could do is provide it on time .”

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Posted 1 year ago

“They often over book busses leaving people stranded, possibly missing their flights.”

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Posted 1 year ago

“They often over book busses leaving people stranded, possibly missing their flights.”

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Posted 1 year ago

“Your terminal on the bus does not accept AIB payment cards. This issue has not been resolves since COVID. Would it be possible to fix it? The bus driver was not really helpful. If not my husband who had cash and brought me to the bus stop, I would not have been allowed to board the bus. Thanks”

Helpful Report

Posted 1 year ago

“When did the 24 hour on the hour service stop to cork? It’s the second largest city in Ireland and people are forced to stay in the airport for the 06:30 bus after coming off a late flight missing the 12:25 bus.”

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Posted 1 year ago

“Denied boarding despite valid ticket. Driver picked up too many passengers en route despite knowing he had prebooked seats. Was denied boarding on next bus also as not booked on their service. Spent €15 on a service that cost €9 a couple months ago and the whole service is abysmal.”

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Posted 1 year ago

“My bus has never shown up, I am waiting over 30 minutes on the street at 5 am. I am worried I will be late for my late flight. I paid €15 return for a bus that doesn't even exist. This service is a joke”

Helpful Report

Posted 1 year ago

“The bus never showed up after waiting for over 20 minutes and we weren’t told that the bus route was cancelled. We had to make a new route for ourselves and were almost late to our flight.”

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Posted 1 year ago

“Went to Loughlinstown hospital stop. Was there at 02.16 to catch 02.34..(702 inbound)...waited until 03.00. and no sign of a bus. Why was this? 12/7/24. Very frustrating.. 😤https://media.tenor.com/H1YA2Be-Dv4AAAAM/ugh-annoyed.gif”

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Posted 1 year ago

“The timetable is a work of fiction. The 702 is NOT hourly, no matter what the timetable says. Twice now in two days it has screwed up.”

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Posted 1 year ago

“The 792 should stop on the Sean Moore road as it did before it passes that way now and it would be great if it could stop again”

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Posted 1 year ago

“The new routes are awful, the journey times take ages, even with little traffic - that’s if the buses bother to show up”

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Posted 1 year ago

“The 15.07 service this afternoon from greystones was cancelled with absolutely no notice or email from aircoach. Just dreadful to leave passengers in this situation.”

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Posted 1 year ago

Aircoach is rated 4.0 based on 19,349 reviews