Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

“The 17.30 Aircoach has not shown up at all!!!!!!”

Posted 1 year ago

Thank you for taking the time to share your experience with us regarding the 17.30 Aircoach service. We appreciate your feedback and apologize for the inconvenience caused by the coach not showing up at all. We understand the frustration and inconvenience this must have caused you, and we would like to make things right. In order for us to improve our services, could you please provide us with more details about what happened? We would greatly value any suggestions or insights you may have that could help us prevent such issues in the future. Once again, we would like to extend our sincerest apologies for this oversight. Your feedback plays a crucial role in our efforts to continuously enhance the quality of our service and ensure a reliable experience for all our passengers. Thank you for your understanding and your valuable input. Kind regards, The Aircoach Team

Posted 1 year ago

“It was very difficult to navigate returning journey. I tried several times to change time of return bus but it wouldn’t let me . The facility would only keep to outward journey. Took far too long and in the end I only bought single ( my daughter offered to collect me as she saw my frustration) . Not a great experience at all . PS I travel a lot and have no issues with price .”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience with Aircoach. We appreciate your feedback and apologize for the difficulties you encountered during your return journey. We are sorry to hear that you had trouble navigating the process of changing the time of your return bus. We understand how frustrating this must have been for you. Our team continuously strives to improve our services, and we apologize for any inconvenience caused in this instance. We sincerely apologize for the inconvenience you faced, leading you to ultimately purchase a single ticket. Your daughter's kind offer to collect you highlights the impact that these difficulties had on your experience. We understand that this was not the level of service you were expecting from Aircoach, and we apologize for any disappointment caused. At Aircoach, we value our customers' opinions and aim to provide a seamless journey. We would appreciate it if you could share more details about the issues you encountered during the process of changing the return bus time. This will help us identify areas of improvement and ensure that such issues are addressed promptly. Once again, we apologize for any inconvenience caused during your journey. We sincerely appreciate your feedback, as it allows us to learn from our mistakes and provide you with a better experience in the future. If there is anything else we can do to make it right, please do not hesitate to reach out to us. Thank you for choosing Aircoach, and we hope to have the opportunity to serve you better in the future.

Posted 1 year ago

“702 arrived very late. The punctuality record of Aircoach is increasingly poor. I have decided that it is too unreliable for future use.”

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Posted 1 year ago

Dear Mike,Thank you so much for taking the time to share your feedback regarding your recent experience with Aircoach. Your input is truly appreciated, and we apologize for the inconvenience caused by the delayed arrival of our service on route 702. We are genuinely sorry to hear that our punctuality record has not met your expectations, as we always strive to ensure timely and efficient service for our passengers. Rest assured that we take this matter seriously and will be looking into ways to improve our reliability. As a valued customer, we would love to hear more about your experience and how we could make things better. Your feedback is invaluable in helping us identify areas that require attention and implement necessary changes. Once again, we sincerely apologize for any inconvenience caused, and we hope to have the opportunity to restore your faith in Aircoach in the future. If you have any further comments or suggestions, please do not hesitate to reach out to us. Thank you for choosing Aircoach, and we appreciate your understanding.

Posted 1 year ago

“25 mins late, sullen and argumentative driver. This route ABSOLUTELY needs competition. BTW this review is going on Google too so you can't censor it.”

Helpful Report

Posted 1 year ago

Dear Paul,Thank you so much for taking the time to provide us with your feedback about your recent experience with Aircoach. We genuinely appreciate the opportunity to hear from our customers and learn how we can improve our services. We sincerely apologize for the delay you encountered, as well as the behaviour of the driver. This is certainly not the level of service we aim to provide, and we understand how frustrating and disappointing this must have been for you. We genuinely appreciate your feedback and apologize for any inconvenience caused. Please be assured that we take your comments seriously. If there is anything else you would like to discuss or if you have any further concerns, please do not hesitate to reach out to us directly. Thank you for choosing Aircoach, and we look forward to serving you better in the future. Kind regards

Posted 1 year ago

“Very convenient, but the bus was supposed to come at 6:25am and didn't get to the stand until 6:45am and then would only take people with booked tickets. Problem is when I tried to book online, the page just kept refreshing and refreshing and so I was unable book. Ended up using a taxi.”

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Posted 1 year ago

“Customer service, price and comfort were all fabulous. However, I want to add that none of the plug sockets or USBs were operational which for an airport service was quite stressful as many people will need their smartphones whether that’s to use their boarding passes at the airport or to find their accommodation or contact people when they arrive from the airport.”

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Posted 1 year ago

“No bus for 35 minutes at Westmoreland Street stop, then unbelievably THREE arrive together. Shocking service. Don’t use if you’re on a tight schedule.”

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Posted 1 year ago

Dear Joe,Thank you so much for taking the time to share your feedback about your recent experience with Aircoach. We truly appreciate hearing from our customers and their thoughts on our service. We would like to apologize for the inconvenience you encountered with our service. We understand that waiting for 35 minutes at the Westmoreland Street stop, only to have three buses arrive together, can be frustrating and unexpected. Please accept our sincerest apologies for any inconvenience caused by this incident. We apologize for any inconvenience caused and sincerely appreciate your feedback. We look forward to hearing from you and striving to provide you with a better experience on your next journey. Best regards, Aircoach Customer Support Team

Posted 1 year ago

“I had a horrible experience driving with aircoach from the airport to the city. And I think it's because of 1 single bus driver. On 15/5 around 19.30h I took the bus and the bus driver was extremely impolite. He didn't stop at the stops and when I asked him to stop at my stop he screamed at me saying I shouldn't talk to him when he was driving. Luckily there were many people who helped me out in the bus. This is a horrible first experience when arriving in Dublin.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback about your recent experience with Aircoach. We sincerely appreciate your valuable input, and we apologize for the unpleasant encounter you had with one of our bus drivers. We understand how important it is to have a positive and comfortable journey and are truly sorry for any inconvenience caused by the impolite behaviour of our driver. This is not reflective of the standards we strive to maintain at Aircoach, and we take such incidents very seriously. We genuinely apologize for your horrible first experience in Dublin and for any impact this may have had on your overall impression of our service. We value your business and are committed to making improvements based on customer feedback. If there is anything else you would like to share or if you have any suggestions on how we can enhance our service, please do not hesitate to reach out to us. Your opinion matters greatly to us, and we sincerely appreciate your assistance in helping us make things better. Thank you once again for bringing this matter to our attention, and we hope you will consider giving us another chance to serve you in the future. Warm regards, Aircoach Customer Support Team

Posted 1 year ago

“Today I took the Aircoach to Dublin airport. The lady driver was incredible. She had conversation with everyone getting on the bus. She way joyful. She spoke French with me. Afraid I don’t know her name. She is an asset to your company. Words cannot describe how she elevated your brand. She should be thé BRANSON image of your company. I Samy thank you to her again and hope she enjoyed the beach this afternoon. Signed Eurovision so she knows it’s me. Thank you Aircoach”

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Posted 1 year ago

Thank you so much for your wonderful 5-star rating of Aircoach! We greatly appreciate your kind words and are thrilled to hear that your experience with us was incredible. We would like to extend our sincere gratitude to the lady driver who made such a positive impression on you and our other passengers. Her joyful demeanour and willingness to engage with everyone onboard truly exemplify the exceptional customer service we strive for at Aircoach. Once again, thank you for choosing Aircoach, and we hope your journey with us was only the beginning of many more pleasant experiences. We will make sure to convey your message and we hope our wonderful driver had a fantastic time at the beach this afternoon. Best regards, The Aircoach Team

Posted 1 year ago

“I arrived to a low queue of 15 people maximum. The driver told me I had to buy a ticket because the card machine didn't work and he couldn't accept cash. I went to the ticket office who refused to sell me a ticket stating the bus had already left so it was impossible to do so. The bus was still there and people were still getting on the bus. I asked for further explanation from one of the aircoach workers why I couldn't get on the bus with cash or card or with a ticket and the staff member became extremely aggressive, almost confrontational, stating they also have to cater for terminal 2. By the time the bus left, it was barely half full. I have used this bus for years and never encountered this before and it was disgraceful behaviour from the staff member. Welcome home. Never again, Dublin Airport Express is better.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your recent experience with Aircoach. We greatly appreciate your feedback and are sincerely sorry for the issues you encountered during your journey. We are truly sorry for the inconvenience caused by the malfunctioning card machine and the unavailability of tickets at the ticket office. It is certainly not the level of service we strive to provide to our valued passengers. We understand your frustration and apologize for the confrontational behaviour exhibited by one of our staff members. We value your loyalty as a long-term customer and we are genuinely disappointed that we fell short of your expectations on this occasion. We appreciate your understanding and assure you that we will take your feedback seriously and address the issues you raised. We would be grateful if you could provide us with any further details on how we can improve our service. Your insights are invaluable in our ongoing efforts to enhance the customer experience. Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention. We hope that you will consider giving us another chance to provide you with a more positive experience in the future. Sincerely, Aircoach Customer Service

Posted 1 year ago

“I’ve had the pleasure of meeting one of your staff,John Mc Leish. I was dropping my grandaughter off for a late bus to Sydenham airport from Derry a few weeks ago.On arrival at the Derry depot I found my car tyre was punctured.With no hesitation John rolled his sleeves up and got me back on the road to Quigleys Point.He’s a gentleman and would accept nothing from e for his trouble.Louis Hannah .”

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Posted 1 year ago

Thank you for taking the time to share your positive experience with us. It is truly heartwarming to hear about John Mc Leish's exemplary assistance. We are proud to have staff members like John who go above and beyond to help our customers. John’s willingness to assist you in a time of need speaks volumes about his character and dedication to providing exceptional service. We will ensure that John receives the recognition he deserves for his outstanding efforts. Your kind words are greatly appreciated, and they motivate us to continue striving for excellence in all that we do.

Posted 1 year ago

“Terrible - timed coach 702, they come rarely enough then 20 minutes late- we had to get a taxi and the coach arrived at the same time, hopelessly unreliable. We tried the 700 route last time and it was over 30 minutes late. Scheduling is not good enough.”

Helpful Report

Posted 1 year ago

Hi Lisa, send your booking reference code to info@aircoach.ie

Posted 1 year ago

“Flying is a time sensitive way of travel and I have now been waiting 35 minutes for an aircoach that I booked in advance. Even asking me to arrive 10 minutes early. Need to start getting this right for people.”

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Posted 1 year ago

Hi. There was a serious collision outside Monkstown this morning. Road closed by the Garda.

Posted 1 year ago

“Terrible timings, tickets are frequently cancelled and changed to bookings that are beyond unhelpful - particularly when travelling to/from airports. There are no regular services and the timetable does not consider. Aircoach should never have bought over the airporter service - at least they actually provided for their customers and the communities they served.”

Helpful Report

Posted 1 year ago

Hi. If you send your booking reference to info@aircoach.ie for a refund.

Posted 1 year ago

“Dear Sir/Madam, I am writing to formally lodge a complaint regarding an incident that occurred on May 16, 2024, at the Aircoach station. My companions and I, all Asian students, experienced what we believe to be discriminatory treatment while attempting to board a bus. We had tickets for the 19:30 bus, purchased on May 9. When we arrived early at the station, we noticed there were still available seats on the 17:30 bus. The ticket checker informed us that passengers could board in the order they purchased their tickets, as long as there were seats available. However, when we presented our tickets and student IDs, including student leap cards, the ticket checker questioned our student status and insisted on verifying with the relevant authorities. During this time, the ticket checker allowed other passengers, who bought tickets on the spot, to board without checking their student IDs. Eventually, we were told that the bus was full, and we were the only ones left behind. Given that all of us were Asian students, this incident raises serious concerns about racial discrimination. We felt humiliated and unfairly treated, as our legitimate student IDs were disregarded, and we were given no satisfactory explanation for the delay in verifying our status. This experience has left us feeling distressed and unwelcome.”

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Posted 1 year ago

Hi. If you email to info@aircoach.ie with your booking reference code we will investigate the incident.

Posted 1 year ago

“Ireland is a developed country. There are no buses after 1.25 am till 6am. I saw 100s sleeping on chairs and floor in the airport. As it is iteland has the worst and most expensive transport system and this no buses after 1.25 am from airport is another joke.”

Helpful Report

Posted 1 year ago

Hi Ravi. This is the service we provide. You may take alternate transport if a coach is not available. There are also other coach and transport services available at the Airport.

Posted 1 year ago

“We booked our ticket for the 700 from The Clayton Hotel, Leopardstown at 10.15am. It was 20 mins late, which was not really an issue as we knew another would be along at some point. When the coach arrived the driver allowed us to put our bags in but then closed the door and went in to the hotel. Again, not the biggest issue although he was blunt when telling us we couldn't get on. When we were able to get on, I showed my ticket on the phone but he ignored me, so I proceeded to go and take a seat. He then bellowed at me he needed to see my ticket. He then rudely asked me to enlarge the QR code. It wouldn't read on his tablet, so again he rudely asked to see the details. I am generally not one to complain, I know things go wrong and I am accepting of that. However, my trip from the airport on the 10th was met with an extremely rude driver too (who made someone actually sit on the floor of the coach) although it was not directed at my family. I thought that I should inform you of how uncomfortable I was made on todays journey. I don't appreciate being spoken to like a piece of dirt.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback about your recent experience with Aircoach. We sincerely appreciate hearing from our customers and value your input. Firstly, we want to offer our sincerest apologies for the issues you encountered during your journey. We understand that the delay and the behaviour of the driver were not up to the standards we strive to maintain. We are truly sorry for any inconvenience or discomfort caused. Your feedback regarding the driver's attitude and rudeness is concerning to us. Treating our passengers with respect and courtesy is of utmost importance to us, and we deeply regret that this was not reflected in your experience. We will be investigating this matter further and taking appropriate action to ensure it does not happen again in the future. In order to make things better and prevent such situations from occurring in the future, we would greatly appreciate if you could share any additional details. If you could email us in at info@aircoach.ie with all the information we can surely investigate this further. Once again, thank you for bringing this matter to our attention. We truly value your feedback and will be taking the necessary steps to rectify the situation. We hope that you will give us another opportunity to provide you with a more pleasant experience in the future. Best regards, Customer Care Team

Posted 1 year ago

“At the end of April 2024, I took the 705x Express coach from Belfast to Dublin Airport which departs around 5pm and arrives around 7pm. The is space for luggage in the underneath compartment before you board. The seats were comfortable, there is a charging station next to your seat and the driver tells you when you arrive at each station if your bus has multiple stops. The bus was not full and I even had a seat empty next to me. On my trip, I accidentally left my phone behind on the coach. I was freaking out for a while and ran around the airport looking for it. I eventually went to the aircoach stand at Dublin Airport and spoke to a staff member called Charles. He told me the bus was on route to dublin city centre so he could not contact the driver until the coach had stopped. I was panicking because my flight was about to depart in 3 hours. Charles told me to wait on the side and he would be back with more information. I waited for 30mins in the rain and eventually got an update. They found my phone! :) but the driver would not be back for another 30/45 minutes. After about an hour and a half of waiting, I got my phone back in one piece. Just wanted to thanks the driver for finding my phone and to Charles for his assistance and constantly updating me. He was even about if I missed my flight but luckily I had about 20minutes till the check in closed. Thanks again.”

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Posted 1 year ago

Thank you so much, Lily, for your fantastic 5-star rating of Aircoach! We are thrilled to hear that you had a positive experience on our 705x Express coach from Belfast to Dublin Airport. We greatly appreciate your detailed feedback about the spacious luggage compartment, comfortable seats, charging station, and the driver's helpful announcements. It's wonderful that the bus was not full and you even had an empty seat next to you.We also want to extend our sincere gratitude for your kind words about our staff member Charles. We understand that leaving your phone behind on the coach caused a moment of panic, but we are overjoyed that Charles was able to assist you in locating it. We apologize for the wait and inconvenience caused by the coach being on route to Dublin city center before contacting the driver. However, we are glad that after some patience, you were reunited with your phone. Thank you again for choosing Aircoach and for taking the time to share your positive experience. We hope to welcome you on board again in the future. Safe travels!

Posted 1 year ago

“This is a pretty long and horrible story but please take the time to read,it's worth it. Our son, who has autism had a specialist appointment in Dublin, now we have all been working together for years to give him more and more independence, it's taken years of work from him and finally he asked can he go himself, we were delighted, drop him to the bus, bus to Dublin, his aunt (my sister) meets him at the other end, great. Checked aircoach reviews, very good and although very nervous, we were excited also. Trip up great, everything perfect, had his specialist appointment, great, went to the zoo, went for dinner, fierce excitement, all obviously with his aunty. They both went to get the coach back and everything went great, he called me a few times on his way back to Cork and I was waiting at the drop off point,seen the bus pull in and he called me to see if I was there when the bus stopped. Telling us all his stories about his adventure in Dublin, the zoo, everything, next day he wanted to show us all the photo's he took of the animals and all the photos of Dublin. No phone, 100% not the fault of aircoach, but this is where it gets interesting, he called them himself and spoke to a member of staff and they actually found his very specific phone and his very specific phone case, crises avoided! and also a lesson learned so, it may sound strange but in a way I was happy that he learned a lesson of responsibility and sometimes things happen but its not the end of the world, previously he would have reverted, anybody with an autistic person in their lives or understands autism will understand what I mean, but everyone was so helpful to him and he fixed the problem himself. Proud as punch, but he lost the reference number, all of a sudden aircoach had no record of any such phone being reported in lost property (emails to prove this), asking to to prove that he called and that he did not make this up, but he did call but we could not find the call log, maybe/probably he used the landline, old phone not digital. I spoke with them on the phone, through email and nothing, no record. You know this saying "if your mother can't find it, it is lost forever" my wife found the reference number a day or two later but he had started to go back into himself by then. Magically the phone that did not exist suddenly appeared in the lost property after the reference number was found. GREAT NEWS! Ordered a courier, delivered some days later, it was like Christmas morning in our house, opened up the well sealed not tampered with package, it was a struggle to open it was so well packaged. He took it out and said "dad, this isn't my phone", I looked, yes it is I thought, its 100% his case, very unusual and a slight bit of wear and tear because of how he holds it. Somebody had taken his very expensive phone (its not about money) and replaced it with a non functioning cracked,broken Samsung phone and put it into his case and sent it back. Distraught is not the word. I am his father and I always have the answer's for him or at least we try, sometimes you try to have the answers but this I had no answer to tell him. I contacted aircoach on numerous occasions, and I am a very calm person, I need to be in front of my son because if he see's me or my wife angry or upset, he is triggered, the same as any child although he is not a child anymore he does get very emotional. I asked politely could I please speak with a manager and I was told we don't do that here, then I explained the situation and asked for an explanation and said to them that I don't care how this happened just please return the phone maybe it was in "the back of a shelf or something", got hung up on, refused a manager through email, eventually I was told through email that management are looking into this and will contact me shortly. Now I have been stone walled, also when I first contacted them about the right case but wrong phone they told me it was checked before being handed over and it was not damaged in anyway. Now I have contacted Celine Coleman who is the commercial manager of aircoach to no reply. I do not think these people understand how detrimental this is for my son's mental and physical health. All his friends from the groups he attends are on it in his whatapp group chats, all his appointments are on this phone, all his music, his facebook account, his games, videos he likes to watch, his medication alarms, his independence is on this phone now he has not went to the group meetings since this happened. The phone arrived in Cork and was put into the lost property in the offices of aircoach. My son now, won't leave his room, will not use a different phone, he picked this out himself for a Christmas present. It is so much easier for this company just to pretend that we do not exist and ignore us, when it is pretty obvious what has happened, I am not going to accuse anybody of doing anything illegal. I will let people make up their own minds about what happened, but I think it is completely impossible for my son to call me on my phone number, not through an app but a normal phone call from cork as I am looking at the bus on a broken totally different phone that also had no sim card. If they had sent the wrong phone and case, Okay, mistakes happen, but a different phone in his case, after all the mystery of the phone being in the office to the phone not being in the office to the phone suddenly reappearing, and then the right case and wrong phone. I will not let up on this until I get answers and stop being ignored. Something that somebody could sell for a few hundred euro has completely turned my family's life upside down. I am going to wait until Tuesday to get a reply, I do not even want an explanation, I just want my son's phone back. After Tuesday I am going to post at least one review about this on every site I can find, I will write one a day. I have lots of emails, this has been going on for weeks now and I just want the phone back. Please read the attachments below and please excuse my redacting skills, I just learned badly how to do it. This is so unfair and ignoring me is not going to make me go away. This is completely unprofessional and just plain wrong for such a company to behave in this manner.”

Helpful Report

Posted 1 year ago

“Bought a return ticket from the airport. Ride to downtown was good but when we tried taking the bus this morning it arrived very late and since we didn’t reserve there was no seat for us and a few others. Next bus was at least half hour and no guarantee of a seat for us. When we bought our ticket they should have told us about reserving. We are visitors to Dublin and had no idea about reservations. Needless to say we had to take a cab at an additional 30 euros. Our return ticket was wasted. I would NOT recommend buying a return ticket.”

Helpful Report

Posted 1 year ago

We are truly sorry to hear about the inconvenience you faced when you tried taking the bus this morning. We understand your frustration regarding the late arrival and the issue with seat availability. We apologize for any confusion or lack of information regarding the reservation process. Your feedback is valuable to us and we will definitely take this into consideration in order to improve our services. Once again, we thank you for choosing Aircoach and for sharing your experience with us. We hope to have the opportunity to serve you better in the future. Warm regards.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Aircoach Reviews

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