Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

Write Your review

Tell us how Aircoach made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

Helpful Report

Posted 2 years ago

“Very good service 👏 was on time & the driver was very helpful...”

Helpful Report

Posted 2 years ago

“Dangerous driving on M50 on 11/07/23 at 4.15pm in the rain. Vehicle reg number 152D8648. Changing lanes without checking if lanes are clear and checking blind spots. Nearly collided into our car twice.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience with us. We appreciate your input. We apologize for the dangerous driving you encountered on M50 on 11/07/23 at 4.15pm in the rain with vehicle reg number 152D8648. We understand the changing lanes without checking if lanes are clear and checking blind spots must have been concerning and made for an unpleasant journey. We apologize for this and take this feedback very seriously. How can we make things better for you and future clients? We value your feedback, thank you.

Posted 2 years ago

“Very good service with excellent timing and comfort delivered. Was also able to get an earlier bus than had originally booked as there was availability at the time of boarding.”

Helpful Report

Posted 2 years ago

“Delay of over 30 mins”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience with Aircoach in your review. We appreciate your feedback and are sorry for any delays you encountered. It's distressing to hear that your trip was delayed by over 30 minutes and apologize for the inconvenience that caused you. We are constantly striving to improve our service and would appreciate it if you could let us know what you think would help to make your journey smoother in the future. We value all of our customers and their feedback is important to us. Thank you for your time and we hope you enjoy future trips with Aircoach.

Posted 2 years ago

“Great to have an express service. Maintained good time. Not five stars because found the seats not as comfortable as expected”

Helpful Report

Posted 2 years ago

“On time, comfortable and not too expensive.”

Helpful Report

Posted 2 years ago

“Overall a great service. My main complaint is the reduction and uncertainty of the Greystones Aircoach.”

Helpful Report

Posted 2 years ago

“Superb service as always and the staff couldn't be more helpful, I felt like a genuinely valued customer and I look forward to my next journey.”

Helpful Report

Posted 2 years ago

“We traveled from Dublin to Belfast for holidays with our 2 children of age 3 years old and 4 months old. All went smoothly and the drivers were competent”

Helpful Report

Posted 2 years ago

“Great service. My only critique is that I would like to see a more frequent service on the Greystones route. Every two hours can mean quite the wait in Arrivals if you just miss one. Leopardstown seems to be incredibly frequent by contrast!”

Helpful Report

Posted 2 years ago

“It was brilliant.. driver was so nice and helpful”

Helpful Report

Posted 2 years ago

“when I went to get on the bus I asked the driver to assist me with my baggage.I'm 86 and 4'9" tall and 106 pounds. I thought that they would automatically do it. But he said Why and I said it was too heavy for me. He said if I couldn't lift it I should not travel. He proceeded to hackle me for several minutes asking me what was in my luggage. I said I'd do it said no he would. As I left the bus it again said if I couldn't lift I shouldn't travel Another man helped but my luggage was pushed to the very back of the bus and the man helping me had to crawl under the bus to retrieve my luggage. Not happy”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback about your experience. We apologize for any inconvenience caused and are sorry if our team member made you feel uncomfortable. Your safety and comfort is of utmost importance to us and we strive to provide an enjoyable customer experience each and every time. We are actively looking for ways to better serve our customers and take all feedback very seriously. We would love to learn more about your experience and to hear how we can make improvements. Please do not hesitate to reach out to us if you have any suggestions or comments that can help us provide a better service. Thank you again for taking the time to let us know your experience.

Posted 2 years ago

“Angenehme Fahrt, pünktlich, danke”

Helpful Report

Posted 2 years ago

“Myself and my wife took the Aircoach on Sat, 24th June from Greystones start of route to the airport. Why does the starting point not be set back to where it used to be originally I.e. on the explanade at the side of the road where people can just hop in and wait till departure time instead of using the stop on the main road and be rushed to move in? The buses are getting old as well btw. Trip as such was fine. Left on time and arrived on time to the airport”

Helpful Report

Posted 2 years ago

“best trip ever”

Helpful Report

Posted 2 years ago

“Coach clean, arrived in time and depot staff at airport are very friendly, only fault is the reduced route to and from greystones, makes getting home from airport a nightmare at times”

Helpful Report

Posted 2 years ago

“Transports ponctuels, rapides, efficace, je recommande !”

Helpful Report

Posted 2 years ago

“We arrived 15 minutes early at the stop. Our bus was unable to be tracked online. We called dispatch after 5 minutes past the arrival time and were told he was 10 - 15 minutes away. After 20 minutes we called back and were told he was 5 - 10 minutes away. I asked about a refund so we could simply call a car and he said no, not for anything less than 45 minutes late. For people who show up 15 minutes early, it was not a pleasant start to our travel day. The driver didn't say a word and the bus was dirty. We had much more pleasant experiences on the public busses and trains, and on Dublin Express.”

Helpful Report

Posted 2 years ago

Dear Reviewer: We apologize for the unpleasant experience you had the last time you travelled with Aircoach. Your feedback is important to us and we are sorry that we didn't meet your expectations. We understand that arriving 15 minutes in advance should have been enough for you to catch the bus, and also that you were not pleased with the bus being dirty and the driver not talking. We are sorry that the dispatch said no to a refund. What would you suggest we do to make the experience better for travelers in a situation like yours? Once again, thank you so much for taking the time to share your experience. It means a lot to us. Sincerely, Aircoach

Posted 2 years ago

“Excellent company 😀”

Helpful Report

Posted 2 years ago

Aircoach is rated 4.0 based on 19,349 reviews