Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,351 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,351 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

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Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We arrived 15 minutes early at the stop. Our bus was unable to be tracked online. We called dispatch after 5 minutes past the arrival time and were told he was 10 - 15 minutes away. After 20 minutes we called back and were told he was 5 - 10 minutes away. I asked about a refund so we could simply call a car and he said no, not for anything less than 45 minutes late. For people who show up 15 minutes early, it was not a pleasant start to our travel day. The driver didn't say a word and the bus was dirty. We had much more pleasant experiences on the public busses and trains, and on Dublin Express.”

Helpful Report

Posted 3 years ago

Dear Reviewer: We apologize for the unpleasant experience you had the last time you travelled with Aircoach. Your feedback is important to us and we are sorry that we didn't meet your expectations. We understand that arriving 15 minutes in advance should have been enough for you to catch the bus, and also that you were not pleased with the bus being dirty and the driver not talking. We are sorry that the dispatch said no to a refund. What would you suggest we do to make the experience better for travelers in a situation like yours? Once again, thank you so much for taking the time to share your experience. It means a lot to us. Sincerely, Aircoach

Posted 3 years ago

“Excellent company 😀”

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Posted 3 years ago

“Super easy to get from Belfast to dublin airport and a great price”

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Posted 3 years ago

“There was a large crowd queing for the No 700 bus departing at 19.55pm Monday 10 July. The Air Coach staff member at the bus stop who was cordinating passengers on to more than one bus at that time was rude and irritaed when we asked for information as to where to queque , which bus was No 700 etc.. The bus driver was also rude to an overseas lady with a child getting on who was a little anxious as to where to buy a ticket. The service is fantastic and there was no delay”

Helpful Report

Posted 3 years ago

Thank you very much for taking the time to provide your feedback on Aircoach. We apologize for any rudeness or irritation you experienced from our staff member and also for any distress caused to the overseas lady with a child. We take all customer feedback very seriously, and we are genuinely sorry that you had an unpleasant experience. We always strive to offer the best possible service to all our customers and your feedback helps us to understand where we can make improvements. How can we make things better for you and other customers? Please let us know so that we can move forwards in making Aircoach the best experience possible!

Posted 3 years ago

“The service is very good .”

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Posted 3 years ago

“Great service!”

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Posted 3 years ago

“Very reliable service with comfortable seating & customer friendly”

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Posted 3 years ago

“Its very good facility in Aircoach”

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Posted 3 years ago

“Good service”

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Posted 3 years ago

“Turned up on time got me to the airport 🛫 on time comfortable ride”

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Posted 3 years ago

“Comfortable, clean and modern bus. USB connection”

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Posted 3 years ago

“Comfortable, efficient and "does what it says on the tin" - a coach to and from the airport. Book in advance to avoid disappointment - it's easy on the web and was nearly full when I used it, so if you don't have a ticket in advance then you risk having to wait for the next one.”

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Posted 3 years ago

“I had a very comfortable journey from Dublin to Cork with Aircoach. Thank you.”

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Posted 3 years ago

“Very good service”

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Posted 3 years ago

“This was an incredibly convenient and affordable way to get from the airport to the heart of Dublin. Loved it!”

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Posted 3 years ago

“no probléme, very nice”

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Posted 3 years ago

“great service with low prices , will use again”

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Posted 3 years ago

“Booked an air coach which was supposed to depart Leeson Street Upr. at 16:01 on Tuesday the 11th. No aircoach turned up until 16:25? Not a reliable service.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to let us know about your experience with Aircoach. We apologize for the delay and inconvenience caused. We understand from your review it was supposed to depart Leeson Street Upr. at 16:01 on Tuesday the 11th, and there was a delay until 16:25? We are really sorry about this and take our customer's feedback seriously. Can you tell us a bit more about what happened and how we can improve our service? We appreciate your feedback and value your opinion.

Posted 3 years ago

“good and punctual”

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Posted 3 years ago

“Nice and friendly staff at Dublin airport who love to help and guide you with smile. 100% excellent customer service. Drivers are also nice and well trained both for driving and customer support.”

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Posted 3 years ago

Aircoach is rated 4.0 based on 19,351 reviews