Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

Write Your review

Tell us how Aircoach made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We took the bus from Belfast to Dublin Airport. The bus left on time. The ride was comfortable. We arrived on time.”

Helpful Report

Posted 2 years ago

“Driver very pleasant. I found times not as good or frequent as previous company. I arrived back in airport 10 minutes after 430 coach left and had to wait untill 630 for next one”

Helpful Report

Posted 2 years ago

“At this point, you've really outdone DublinBus in becoming Dublin's most unreliable bus service. I have been taking your 700 service from UCD to the airport for years and I can not recall a single instance of timely bus arrival in 2023. Worse sometimes the presumed service never shows up. I show up at the stop 5 to 10 minutes before the booking and on average the buses come 15 to 20 minutes late. How can you be delayed by 20 minutes from Leopardstown to Belfield which takes less than 15 minutes to drive? Some of us are foreigners so we have to additionally wait in the RyanAir VISA check queue at the airport.Should we now start leaving our homes 4 hours before flying because you invariably always arrive late and get to the airport with more than 30 minutes of delays than your ticket times?”

Helpful Report

Posted 2 years ago

Dear Hank, Thank you for taking the time to share your experience regarding Aircoach's 700 service from UCD to the airport. We apologize for the unreliability and lateness of our buses and the frustration this may have caused you. We understand that frequent and reliable service is important for our customers' convenience and satisfaction, and we would like to know more about what can be done to improve the timeliness of our service. Could you please share your suggestions for how we can make things better? We appreciate your valuable feedback and thank you for being a loyal customer. Sincerely, Aircoach

Posted 2 years ago

“Great service”

Helpful Report

Posted 2 years ago

“I missed a bus, thinking that the bus didn't come, so I called the customer service who was the worst I ever tried. The man on the phone talked to me like I was a child, he was screaming on the phone. Finally, I could get the next bus; but it was probably my first and my last experience with Aircoach.”

Helpful Report

Posted 2 years ago

Thank you for letting us know about your experience, we are very sorry that you had to go through that. We value customer feedback and take your concerns to heart. We would love to hear further details about what happened and what could be done on our end to make your experience better. We apologize for the lack of support you received from our customer service representative and would like the opportunity to make that right. If you are ever in need of help in the future, please do not hesitate to reach out to us.

Posted 2 years ago

“Perfect, quick and on time”

Helpful Report

Posted 2 years ago

“Aircoach was a great way to get to the airport. The bus was clean and on time.”

Helpful Report

Posted 2 years ago

“Excellent as always.”

Helpful Report

Posted 2 years ago

“Bus got me where I needed to go! Clean and handy to use.”

Helpful Report

Posted 2 years ago

“I feel that your charge is very misleading I expected to pay the advertised prices of £5 per bag per day but was billed an additional £3.50 for some guarantee that was not made clear at the time of purchase. Don’t like being ripped off, won’t use the service again. Plus the mad that served us had terrible body odour.”

Helpful Report

Posted 2 years ago

“Kind and friendly staff service”

Helpful Report

Posted 2 years ago

“Seats in bus Cork to Dublin very narrow. Lucky no one was beside me!! different bus on way back to cork and had plenty leg room”

Helpful Report

Posted 2 years ago

“Perfect service, cannot add or subtract to the good service provided by Aircoach.”

Helpful Report

Posted 2 years ago

“Wonderful Service from booking right through to arrival at destination.”

Helpful Report

Posted 2 years ago

“Great Service”

Helpful Report

Posted 2 years ago

“Perfect! Great ride from Dublin Airport to Cork.”

Helpful Report

Posted 2 years ago

“Sat waiting for the bus and 2 in a row haven’t turned up.”

Helpful Report

Posted 2 years ago

Thanks for taking the time to share your feedback about Aircoach. We appreciate that you have waited Sat for the bus and that two busses in a row have not turned up. We apologize for the inconvenience caused and would appreciate it if you could let us know how we could do better. Thank you for your time.

Posted 2 years ago

“We were early and the driver allowed us on the earlier bus. We were at the wrong stop and the driver allowed us to board anyway... (obviously I will aim not to make these mistakes again). Therefore I'm grateful for the flexibility we were shown. The service was smooth and efficient.”

Helpful Report

Posted 2 years ago

“The trip was straight forward with no unexpected problems. Comfortable coach.”

Helpful Report

Posted 2 years ago

“Would give 0 stars- scheduled and booked Aircoach never turned up. Family of 8 having to get taxi to try and catch flight. No communications from Aircoach about no show. Avoid”

Helpful Report

Posted 2 years ago

Thank you so much for letting us know about your experience, rwobo. We genuinely apologize for the missed Aircoach. You should not have to experience such difficulties with getting to your destination safely and on time. It is unfortunate that there was no communication from Aircoach about the no show. We are deeply apologetic for the misstep and would love to hear from you about how we can make things better for you and other customers. You help and insights are truly invaluable.

Posted 2 years ago

Aircoach is rated 4.0 based on 19,349 reviews