Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.04

4.0 Rating 18,793 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Metrics

Info

About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Derry/L'Derry and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown and Dalkey. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at great value prices.

Visit Website

Write Your review

Tell us how Aircoach made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very long way around when the tunnel is open”

Helpful Report

Posted 1 year ago

“Good service. Website / booking is very clunky, needs improvement.”

Helpful Report

Posted 1 year ago

“Problems with the change of trip”

Helpful Report

Posted 1 year ago

“WiFi and plug adapter did not work on bus from Belfast International Airport to Derry. Also quite uncomfortable bus”

Helpful Report

Posted 1 year ago

“The journey was very comfortable and smooth. My only criticism is, due to the extremely hot summer and leather seats in the bus there was a strong body odour of the seats. Nothing a quick wipe with a soapy cloth couldn't fix - please do it.”

Helpful Report

Posted 1 year ago

“Although the coaches are in good conditions, and the trip is usually smooth, the Aircoach stop at the Airport is messy. The staff seems to improve their roles in selling tickets, organising coaches, and providing orientation to customers. I asked two members of the staff and one driver about where the bus to Belfast would park, and the three of them gave me different answers. People whose mother language is not English have even more difficulties here. Also, it seems as if they can’t come to terms with their own online buying system, as they always get confused with who bought their tickets online and who bought them in person. Finally, the sign posting is null: no indication of bays for each bus, neither arrival or departure times as in many other streets in Dublin. This has been ongoing for years and there is no indication that it’s going to change soon.”

Helpful Report

Posted 1 year ago

“The service arrived on time but the bus driver was not friendly and not helpful”

Helpful Report

Posted 1 year ago

“Journey and punctuality good but state of the seats unacceptable. Ripped.”

Helpful Report

Posted 1 year ago

“Took bus from Belfast international, but almost missed it as the map on website shows wrong pick up point. Had to run like crazy to get it. Signage and maps need sorted urgently for visitors from other shores. We weren't able to track out bus before hand either, as advertised. Just kept saying no bus even, 10 mins before arrival. Once onboard wifi wasn't accessible. It just said page was not available at sign in. Apart from the above, ticket booking was straight forward, bus driver pleasant, journey comfortable and timetable good.”

Helpful Report

Posted 1 year ago

“Service itself was fine, departed and arrived in time, driver very courteous and helpful. However I can't remember at this stage the last time I had working wifi and a working socket on one of these coaches, definitely not on either let of this return trip. It's a small thing, but I was counting on it to be able to get some work done on the trips, but couldn't.”

Helpful Report

Posted 1 year ago

Thank you so much for your kind words about Aircoach! We always strive to exceed our customers' expectations and are pleased to hear that you've enjoyed our services. Here at Aircoach, we take pride in what we do and are always looking for ways to improve. We value positive feedback like yours as it helps us ensure that our customers have the best experience possible. We are always focused on creating a positive and comfortable environment for all of our coaches and their guests. It is good to know that you have had a positive experience with us. Thank you again for your feedback- we truly appreciate it! If you have any other questions or concerns, please don't hesitate to reach out. We are here to help!

Posted 1 year ago

“Fine service, 702s should be more frequent, especially earlier in the morning”

Helpful Report

Posted 1 year ago

“Nice .but the air conditioning is always too cold on Galway to Dublin route. I have mentioned this before a lot of people are complaining about this. I travel a lot but am thinking of taking train again.”

Helpful Report

Posted 1 year ago

“Killiney route advertised at 1 hr to airport Time was actually 1.5 hours In peak months an hourly departure 8am - 8pm would be great The old route via strand road was fantastic”

Helpful Report

Posted 1 year ago

“Changed buses before leaving Dublin airport”

Helpful Report

Posted 1 year ago

“Driver very pleasant and helpful. Coach didn’t arrive on time at destination but traffic was heavier than expected. Seats are too close together.”

Helpful Report

Posted 1 year ago

“My wife and I had made a booking from Leopardstown to Dublin Airport for 13.00 on Thursday 11 May 2023. No coach arrived for that time or the 13.15 time. We eventually caught a coach at 13.30. We always head to the airport as early as possible - so the delay did not affect us unduly. However, other customers booking for that coach may not have been so fortunate.”

Helpful Report

Posted 1 year ago

“It was fast and got us to the airport in good time. We joined at Samuel Beckett bridge as it was near our hotel. The confirmation email provided a link to where the bus stop was but in fact there was a row of different Bus stops there and none specifically for Aircoach, so we, and some other passengers, were not sure we were at the right stop till the bus showed up. We had carry on airport bags. The driver didn’t offer to put them in the hold (I saw there was loads of space there when he opened it on arrival) and they proved too big to fit in the overhead racks so we had to have them squeezed on our laps for the fortunately short journey.”

Helpful Report

Posted 1 year ago

“The telephone helpdesk staff were brilliant. The journey from the airport wasn't so great as the driver didn't say when a stop was nearing. if you're new to Dublin (any city in fact), you generally don't know where you're stop is to get off. We went right past our stop and then had a half an hour's walk to get back to where we should have been dropped. An electronic sign inside the bus might help with this. Return journey was fine.”

Helpful Report

Posted 1 year ago

“Late arrivals in the bus stop”

Helpful Report

Posted 1 year ago

“The ride was fine but I bought a second seat because I thought there was no way I'd make my original bus due to my late plane (I made it by 20 seconds). I bought flexipass but I think it's unfair that I couldn't use the 2nd fare for a return ticket on the same route. All the seats were selling out so the flexipass is basically useless.”

Helpful Report

Posted 1 year ago

Aircoach is rated 4.0 based on 18,793 reviews