Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.04

4.0 Rating 18,797 Reviews

75 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Derry/L'Derry and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown and Dalkey. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at great value prices.

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bus driver was late leaving airport”

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Posted 1 year ago

“Love the coach and the timely service. It was an early pickup but even still the drivers (both different on way out and back) appear grumpy and a smile wouldn't go astray. Would definitely use again though.”

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Posted 1 year ago

“Bus arrived around 30mins later to bus stop I took.”

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Posted 1 year ago

“My main concern with this service is how far off from the scheduled time the bus arrived at our pick-up location. Albeit early, the Aircoach shuttle arrived around 10 minutes prior to the scheduled time and did not wait until the scheduled time to depart. AKA if you showed up at the scheduled time, the bus would not have actually picked you up.”

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Posted 1 year ago

“No toilet paper, no WiFi”

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Posted 1 year ago

Thank you for your feedback on Aircoach! We appreciate you bringing this to our attention if you could email info@aircoach.ie with your journey details so we can identify the vehicle. Please don't hesitate to reach out to us if you are ever in need of assistance. Thank you again for your kind words!

Posted 1 year ago

“We booked for 2 adults and 2 kids a few weeks ago. Our 830 was cancelled. We could get the 8 or 9 am coach. We needed the 8 we work at 7.35 to the email. It was a rush and we couldn’t have breakfast at home. Cost us €56 for breakfast in airport. Not what we were expecting. I was also disappointed to see last bus was 1.30. I wrongly assumed that it still ran all night. My flight last week was due to land at 1.55. Had to get hubby to come and collect me. My mother had to stay over with the kids. My aunt had a return tickets a few months ago and went to get bus and was told there was non for over 2 hours. Pre covid this service was so reliable. Post covid it’s not been as good. I’m aware that driver are in short supply and I’ve found your drivers extremely helpful. My daughter uses a wheelchair and they’ve always helped us on. In face they said if we book wheelchair spot then our bus wouldn’t have been cancelled. I didn’t book wheelchair because she can manage steps and I didn’t want to impose extra work for you. This was also the reason why we had to take 8 am coach rather than 9 as we always get delayed going through extra searches at security.”

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Posted 1 year ago

“Unica pecca l'impossibilità di inviare il link del biglietto (quando si effettua il pagamento on line) tramite sms. Attualmente infatti il link e inviato soltanto al personale indirizzo email. Così nell'eventualità che vi fosse un errore nell'indirizzo mail i soldi del biglietto sono persi. Cordiali saluti”

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Posted 1 year ago

“I love this service, but when the coach actually picks up passengers. It’s happened 2-3 times where I purchased an online ticket for a coach and then it drove by with a sign saying coach full prebook tickets only, even though I had purchased a ticket. It’s just really unprofessional to oversell a bus when you know customers at later stops have purchased tickets. When it actually works and picks up customers that paid for tickets it’s a great service, but I’m hesitant to recommend it because it’s so inconsistent.”

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Posted 1 year ago

“When I received the confirmation it said the driver would take the bags into the bus. I was travelling with four bags and did it myself. I would recommend just adding a note that the driver does not assist with any bags. Thank you.”

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Posted 1 year ago

“Journey to Dublin was ok, the bus was nearly full so my partner and myself had to sit apart, no big deal but if we could’ve booked seats together we would’ve. The journey back to Cork…. Well, the driver seemed to be more eager to get to Cork than any of the passengers ( although we very nearly missed the turn off M7 for M8, so just avoided reroute to Limerick) We raced from Dublin airport to city centre travelling at speeds well above the limit overtaking and undertaking traffic including taxis, who as we know don’t be crawling. We arrived at city centre got all passengers onboard and then had to wait 7 minutes before departing as we were too early for the stop. On the motorway I noticed the bus was restricted to 100 so no speeding but lots of drifting into outer lane then over correcting into hard shoulder and vice versa. Approaching toll plazas at excessive speed as well as Dunkettle interchange, and arriving 15 minutes early. We would have much preferred to have had a comfortable journey where we didn’t feel in danger and arrive on time.”

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Posted 1 year ago

“We need Killiney Dalkey route to return to hourly timetable especially in Summer . Thank you , Judy”

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Posted 1 year ago

“Was told by Grand Canal Hotel to stand Across the Street from the Aircoach sign at the Old Schoolhouse Hotel. Turns out the stop is about 40 yards from there--I Raced to the coach when it stopped but the driver looked very annoyed that I was not in place immediately. In no way did I cause the coach to be behind schedule. Suggest the driver lend a little grace to an out of town visitor.”

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Posted 1 year ago

Thanks so much for the feedback. Please accept our apologies regarding the drivers attitude and also for the misinformation provided by your hotel. We're always here to lend a helping hand, and if you need help with anything in the future, please don't hesitate to contact us via telephone or email. We look forward to seeing you again soon!

Posted 1 year ago

“Aircoach is conveniently located close to my house, hence why I use the service frequently. On the plus side is the 24-hour service, online booking and real-time information about the services. On some occasions, the buses were not properly clean, and on some occasions, the drivers were not polite to passengers, especially tourists that are struggling to find their way or lack good English.”

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Posted 1 year ago

Hi Tomas,, many thanks for taking the time to submit a review. Please accept our apologies in relation to the condition of the coach and driver attitude. Please email info@aircoach.ie with journey details and our customer services team will investigate the issue. Thanks, Aircoach Team.

Posted 1 year ago

“Aircoach was on time from departure to arrival. Location to pick up and drop off was also central However,be aware that no air cond is not working. We are traveling beginning of summer n it’s really hot.”

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Posted 1 year ago

Hi Lucille thanks for the positive feedback and also for taking the time to provide a review. If the air conditioning is off, you can certainly ask the driver to switch it on. We try to keep the coaches at a comfortable temperature, but with temperatures slowly rising, the air conditioning should be switched on. Aircoach Team.

Posted 1 year ago

“This was a 4 1/2 hour ride from Derry to Dublin Airport. There was 2 bus stops in Belfast to pick up others. There were no bathroom breaks and the toilet on the bus was not useable. People like me with weak bladders can not hold it that long. I was in a ton of pain and eventually ended up sitting on my coat and relieved myself in my pants. Worse experience ever. However we made it safely with no issues, so driver was fine.”

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Posted 1 year ago

Hi Dawn, sincerest apologies for your recent experience. Unfortunately our services do not have a toilet on board, however we have a short comfort stop in Belfast - Glengall Street and passengers may use the bus stations facilities. Upon arrival on Glengall Street, our drivers make an announcement to inform passengers. Again, sincerest apologies for your experience. Aircoach Team.

Posted 1 year ago

“Mechanical problems delaying arrival time to destination by 2 hours. No compensation…”

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Posted 1 year ago

Hi, sincerest apologies for your recent experience. Please email info@aircoach.ie with your details and our customer services team will investigate the issue. Aircoach Team.

Posted 1 year ago

“This is a reliable service to and from Dublin airport especially for those who do not/do not want to drive. Therefore this is regrettable that some services are infrequent and run only once in two hours.”

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Posted 1 year ago

Hi Keiko, many thanks, we appreciate you taking the time to write a review. Our timetables are based on demand. Aircoach Team

Posted 1 year ago

“Busses from Greystones should not go through Dublin city centre. It took two hours. I had to leave at 10 to be early enough for my flight.”

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Posted 1 year ago

Thank you for your review of Aircoach, Roberto! We apologise for the delay you experienced. We appreciate you choosing Aircoach and are always here if you need any help in the future. Aircoach Team.

Posted 1 year ago

“As always, the charging sockets didn't work and the bus driver was blasting the radio on full volume although it didn't even have a channel half of the time.”

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Posted 1 year ago

“Bus was late So we left 15 minutes late”

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Posted 1 year ago

Aircoach is rated 4.0 based on 18,797 reviews