Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Dublin
Rating: 4.13

4.1 Rating 17,817 Reviews

78 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Galway and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown, Killiney and Greystones. We are proud of our Airport Coach Operator of the Year 2020 title, and we remain committed to innovation. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at a great value.

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Phone:

+353 (0)1 8447118

Email:

info@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Barcode scanning is slow, the drivers were fine, the coaches are adequate but the WiFi didn't work on either of my trips.”

Helpful Report

Posted 5 months ago

hi joe. thank you for your review of Aircoach. i appreciate the barcode scanning can take some time but this does ensure that all those who booked gets a seat, in regards the WIFI can you email in your booking details and we can look into this please. i am pleased you found the drivers fine and the coaches adequate

Posted 5 months ago

“I have always liked the service, but on this occasion I want to point out that the bus was not warm and also, I find it frustrating to see the timetable for route 700 with misleading data. If there was a statement like a bus every X minutes and the journey takes X minutes, I would understand. But it’s the fact that the particular journey of every bus throughout the days is spelled out as fact , without saying that in peak hours it can take longer. It it does take longer, please inform the customer, I just had a journey of 30 hours from Chile to Paris and missed my connection in Paris and had to wait another 8 hours. So I am really tired and all I want to know how long more I will need to count to get to Leopardstown terminal stop at the Clayton hotel. 2 minutes ago according to the timetable for this bus, but instead I’m only ag Stillorgan”

Helpful Report

Posted 5 months ago

We take pride in ensuring a satisfying experience for each of our customers, and your positive feedback is a testament to our efforts. It is our goal to provide a comfortable and reliable journey, and we are glad to know that we have met your expectations. If there is anything else we can do for you or if you require any assistance in the future, please do not hesitate to reach out. Our dedicated team is always here to help and we would be more than happy to assist you. Once again, we appreciate your support and we hope to welcome you on board again soon. Warm regards, Aircoach Team

Posted 5 months ago

“Waited slightly over 30=mins. on Thursday, 9:30, at pick up point opposite Gresham hotel. Loading 2 big bags quite strenuous as spaces already taken so I had to shove other bags out of the way”

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Posted 6 months ago

Here at Aircoach, we constantly strive to ensure our customers' satisfaction, so it means a lot to us that you found our services enjoyable. Your positive feedback truly motivates our team to continue delivering exceptional customer experiences. We want you to know that we are always here to assist you whenever you need us. Whether it's with any travel-related query or any additional assistance, please don't hesitate to reach out to our dedicated support team. We are available around the clock to provide you with the help you may need. Once again, thank you for your kind words and for choosing Aircoach. We look forward to serving you again on your future journeys. Warm regards, Aircoach Customer Support

Posted 6 months ago

“Aircoach was 10 minutes late at 6.10 this morning. No excuses. No apologies.”

Helpful Report

Posted 6 months ago

Thank you so much for taking the time to provide your valuable feedback on your recent Aircoach experience. We deeply appreciate your kind words and we're thrilled to hear that you were pleased with our service. At Aircoach, our goal is to provide the best travel experience possible, and we're delighted that you found our service up to your expectations. We strive to ensure that every aspect of your journey is comfortable, efficient, and enjoyable. Your positive comments truly motivate us to continue delivering exceptional service to all our customers. We take great pride in our team's efforts to make your travel experience seamless, and your feedback reinforces that we're on the right track. If you ever need any assistance or have any further questions, please don't hesitate to reach out to us. Our dedicated team is always here to help, and we value your satisfaction above all else. Thanks once again for your wonderful feedback. We look forward to welcoming you onboard another Aircoach journey in the near future. Warm regards, Aircoach Customer Support

Posted 6 months ago

“3 stars is based on our most recent experience. We have used the service for the past 6 years and never had an issue until recently. In a nutshell we booked our return trip online, were at the bus stop 5 mins before scheduled time (7.14 am) but aircoach never arrived (we thought). Customer service not available till 8.30am and app was continually showing coach at our stop (no idea why) so after waiting 15 to 20 mins we had to call a taxi. E-mailed customer service later to be told coach left out stop at 7.08am as driver has discretion not to wait if nobody at stop. Also told that terms state to be at stop 10 mins before departure. So two issues here: 1. Driver knew we had booked but still chose to continue (in past we have witnessed all drivers have waited at various stops along the way until scheduled departure time) 2. Ticket advises you to be at stop 10mins before , it does not state that this is mandatory as driver has discretion to keep going. Our trust in service has been broken AND we will never pre-book again.....basically not prepared to lose money for a grumpy driver.”

Helpful Report

Posted 6 months ago

Dear Mary, Thank you so much for taking the time to provide us with your valuable feedback on Aircoach! We truly appreciate it. If you ever have any further questions or require assistance, please don't hesitate to reach out. Our friendly customer service team is always here to help. We hope to have the pleasure of serving you again on your future journeys with Aircoach. Thank you once again for choosing Aircoach. Best regards, Aircoach Customer Support

Posted 6 months ago

“Had a breakdown on the way to Dublin Airport from Cork”

Helpful Report

Posted 6 months ago

Thank you so much for taking the time to provide us with your valuable feedback on your recent experience with Aircoach. We greatly appreciate your kind words and are thrilled to hear that we are meeting your expectations when it comes to customer satisfaction. We strive to provide a high-level service, and it genuinely warms our hearts to know that this resonates with our customers. We take pride in ensuring a comfortable and enjoyable journey, and it is fantastic to hear that our efforts are being recognised. Your generous compliments serve as motivation for our team to continuously improve and go above and beyond for our passengers. We also would like to apologise for any inconvenience cause by the coach breakdown and we are confident the issue was handled in the most efficient and satisfying way possible. If there is anything else we can do to enhance your future travel experiences, please don't hesitate to reach out. Our dedicated team is here to assist you with any enquiries or requests you may have. We genuinely value our customers and are always eager to help in any way we can. Once again, thank you for your kind words and for choosing Aircoach. We look forward to serving you again soon!

Posted 6 months ago

“While I appreciate the timely and reasonably priced service, the seats are not very comfortable and also too close together, making a 3-hour trip rather arduous.”

Helpful Report

Posted 6 months ago

Thank you so much for taking the time to review Aircoach! We are thrilled to hear about your positive experience with our service. We appreciate your kind words regarding our punctuality and efficient service. Being reliable and time-efficient is something we constantly strive for, and your acknowledgment means a lot to us. We are sorry to hear that the seat are not comfortable enough. You are feedback is valuable to us to improve our service. Once again, thank you for choosing Aircoach and sharing your positive experience. We genuinely value your feedback and hope to have the pleasure of serving you again in the future!

Posted 6 months ago

“How to I check with travel pass on line.”

Helpful Report

Posted 6 months ago

Aircoach accepts the free travel pass on all routes except Belfast. You can use the pass on the day to board free of charge and subject to availability. Alternatively, you may book online using the pass however there is a reservation fee from €2 per person one way depending on the route. When booking your space, from the select passenger tab you choose the free travel option and enter your pass number when prompted. Should you require further assistance, please don’t hesitate to get back in touch.

Posted 6 months ago

“EVERYTHING WAS EXCELLENT APART FROM THE TOILET. i APPRECIATE THAT IT WAS A DIFFICULT TIME BECAUSE OF THE COACHES CAUGHT UP IN THE RIOTS IN DUBLIN THE PREVIOUS EVENING AND THE COACH WAS A SUBCONTRACTED ONE - NOT AN AIRCOACH BUT THE TOILET FLOOR WAS FILTHY. OTHERWISE - ALL GOOD”

Helpful Report

Posted 6 months ago

Thank you so much for taking the time to share your feedback regarding your recent experience with Aircoach. We truly appreciate your valuable input. We're thrilled to hear that you had a pleasant journey overall and that our drivers were courteous and professional. Providing exceptional customer service is of utmost importance to us, and we strive to offer a comfortable and enjoyable travel experience. We constantly work towards improving our services to ensure that we meet the expectations of our esteemed customers. Your positive comments about our cleanliness and punctuality reaffirm our commitment to maintaining high standards. Please feel free to reach out to us if there is anything further we can assist you with or if you have any suggestions for us. Your satisfaction is our top priority, and we want to make sure you have a stellar experience every time you choose Aircoach. Thank you once again for your feedback. We look forward to serving you again on your future travels! Kind regards, Aircoach Customer Support Team

Posted 6 months ago

“Please make sure the charging points work!!”

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Posted 6 months ago

“The pandemic ended ages ago! And your company tells people returning from Christmas holidays to nomadize at the airport until 6:30, Cork, 6:05 Greystones.... (me 6 hours!!!!). If it weren't for the very nice and competent Drivers and Staff, you would get a maximum of 1 star! It's time to wake up from lethargy and start providing services worthy of your pre-pandemic traditions!! or even better! What do I wish for you for the New Year 2024”

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Posted 6 months ago

Thank you for your positive review.

Posted 6 months ago

“It's good but shame there is no direct bus from Dublin airport to cork city. Shame it has to stop in Dublin city. If it went directly without having to go into Dublin city, it would be a much better service and quicker.”

Helpful Report

Posted 6 months ago

Thank you so much, Lynda, for your positive feedback of Aircoach! We strive to exceed the expectations of our customers, so we are thrilled to hear you were satisfied with our service. We think it is important to be transparent and ensure that every journey is satisfactory. Your satisfaction is our priority, and we're delighted you found that to be the case. We appreciate your kind words and if there is ever anything else we can do, please do not hesitate to reach out - we'll be more than happy to help.

Posted 6 months ago

“Excellent timekeeping. Pickup and drop off were exactly as planned, washroom on board was in good order. Found the wifi has been down however each time I have used the service in the last year, which is not ideal for visitors to the country looking to stay in communication with others once leaving the airport. I would be happy to pay a fee to use wifi but it looks like the service is not functioning.”

Helpful Report

Posted 6 months ago

Thanks for your positive feedback about Aircoach! We're thrilled to hear that you had an enjoyable experience while using our services. Our goal is to always provide the best customer service possible. We take great pride in making sure our customers are well taken care of and we appreciate any and all feedback that helps us stay on top of our game. If there's anything else that we can do to make your experience even better, don't hesitate to reach out. We'd love to hear from you! Thank you again for your kind words and your support.

Posted 6 months ago

“The bus is comfortable, the staff are very helpful and friendly, and overall it's a great service. However, since the Airporter was bought by Aircoach they have significantly reduced the destinations between Belfast and Derry/Londonderry. For instance, they no longer stop in Dungiven and Claudy, which significantly impacts those like myself living in rural communities. It would make a huge difference if these destinations were reinstated”

Helpful Report

Posted 7 months ago

Thank you so much for your positive feedback on Aircoach! We are thrilled to hear that our services have been making your journey a pleasant and comfortable experience. We are committed to ensuring our customers have the best experience possible, and we truly appreciate your kind words. Please don't hesitate to reach out if we can do anything else for you - we are here to help. Thank you again!

Posted 7 months ago

“Shocked In Dublin to see aircoach sign at Dublin airport using the "L'Derry" for Derry. Please do a little research before pandering to a political narrative in the naming of the city. The vast majority of the residents of Derry call it Derry.”

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Posted 7 months ago

Thank you for your feedback. Our services run north and south of the country. We use the county name & city name to avoid any confusion for passengers.

Posted 7 months ago

“The service is great price wise but last 3 times I’ve availed of it it’s been late by about 30 mins, which the last time meant I missed a dinner booking in Dublin, probably due to Christmas traffic. Otherwise good service”

Helpful Report

Posted 7 months ago

Thanks for your feedback about Aircoach! We are thrilled that you are happy with the services we provide and that we are making it easy for you to travel. Our top priority is customer satisfaction and we are always happy to help out. If you need anything else don't hesitate to reach out - just let us know. We look forward to helping you in the future!

Posted 7 months ago

“Noisy, not a lot of comfort-place”

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Posted 7 months ago

We are always open to hearing how we can improve and if there is anything else we could be doing to make your experience with us even better. If there is anything you need help with, please do not hesitate to reach out – we are only ever a phone call away. Thank you again for your very kind words and your continued support of Aircoach.

Posted 7 months ago

“Correct Service. Not more nor less than expected”

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Posted 7 months ago

Thank you for your positive review of Aircoach! We are delighted to know that you are happy with the service we provide. At Aircoach, we take customer service and satisfaction very seriously and are doing everything possible to make sure our customers have the best experience possible. If there is anything else we can do, please don't hesitate to reach out to us. We are always here to help!

Posted 7 months ago

“It was late 30 minutes”

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Posted 7 months ago

Thank you for your feedback on Aircoach! We are so pleased to hear that you are having a positive experience with us. At Aircoach, we always strive to provide the highest level of customer service and satisfaction, and we are thrilled that we are achieving that for you. If you ever find yourself needing help in the future, please don't hesitate to reach out to us. We look forward to continuing to provide you with excellent service.

Posted 7 months ago

“Everything was good, except for internet connection! out of service...”

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Posted 7 months ago

Thank you for your fantastic feedback about Aircoach! It is great to hear that you’re delighted with our reliable and efficient service, and that our drivers always go above and beyond to make your journey as pleasant as possible. We take pride in providing excellent customer care and satisfaction and are glad that this is coming through to you. If you ever need help at any time please don’t hesitate to reach out. Thank you again for your kind words!

Posted 7 months ago

Aircoach is rated 4.1 based on 17,817 reviews