Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,249 Reviews

75 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Derry/L'Derry and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown and Dalkey. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at great value prices.

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very comfortable coach. Punctual, but left many stops a few minutes early. New route (embarked in Cabinteely) very circuitous making for a lengthy trip. Main issue was the volume of the music. VERY LOUD and can't get away from it.”

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Posted 11 months ago

“We got the new 701 Ballsbridge Aircoach from the airport at 15.45 yesterday. The timetable stated that it would take 40 minutes to Drumcondra but we were there at 16.00 and reached Ballsbridge Clayton Hotel at 16.20 not 17.11 as per the timetable. I was able to get a bus to Blackrock immediately and was home before the scheduled time in Ballsbridge. If someone was to meet me off the bus I would have been waiting a long time! In July when going to the airport to meet a friend the bus sailed past me with "Driver in Training" on it and after waiting another 20 minutes and no bus, I got another bus into town and another out, so was late meeting my friend. The new 702 amalgamated Greystones and Killiney route going through Sandymount and not stopping is a waste of income to the company - previously when the bus used that route people living in the area could avail of it. It is a long walk up to get the Ballsbridge 701 when the 702 passes near to Sandymount residents. It should stop on the coast road, it is too long of a gap before the Point from the Merrion Road. I will be meeting another friend at the airport this week as I could not rely on the arrival time of the Aircoach as per the timetable. The Aircoach to the airport last week arrived at 5.05 a.m. scheduled for 5.16 at Frascati Blackrock, but luckily I was at the stop at 5.00 a.m. so instead of arriving at 5.50 a.m. it arrived at 5.40 a.m. at the airport. The old Aircoach timetable was usually accurate and sometimes a little late, but you did not miss the bus by it arriving 11 minutes early and the 702 route now only running once an hour.”

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Posted 11 months ago

“Pity after all the good times when the service was originally good, it changed. Effing freezing! Even after asking for air con to be turned down. Takes too long to get to airport but......at least it wasn't cancelled this morning, so thank you.”

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Posted 11 months ago

“I travelled last week from Derry to Dublin. The journey lasted c. 4 hours. There is no toilet facility on board the coach. I requested that I could use the toilet facilities at Belfast. I was not allowed to do so as the coach was "leaving immediately" Another passenger requested the same at Belfast (outside Europa) but was told there was no option. I desperately needed to urinate and my only option was to find a discarded drink bottle left behind by another passenger and pee into it. Hopefully I do not pick up a uti or sti from the bottle, given that another passenger had been drinking from it. Luckily I am a male and this was physically possible. The female passager did not have this luxury. I made sure I did this discreetly, this was possible as there were only about 20 passangers on the bus at the time. All other services from Derry to Dublin (Translink and McGinleys) have a comfort break halfway. Surely this is a breach of consumer rights or health and safety regulation. I will not be using Aircoach again.”

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Posted 11 months ago

“Normally this is a good service however I feel it could benefit from real time available for all your routes. Also give the roads works and delays currently through Bray you should let passengers know that this route could be delayed. I had to get a taxi yesterday as the 702 route was an hour delayed due to the roadworks in Bray.”

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Posted 1 year ago

“Cancelled my booking. Apparently ticket could be used on different service, had a "joy" of dealing and explaining myself with trying to use cancelled ticket with three members of staff that made a big deal of it in front of other passengers. Felt extremely uncomfortable and embarrassed. Several mails sent to customer service prior the departure, got answer on it after 10days . Unfortunately the quickest service to the airport with very little alternatives so will use again. Three stars for very kind drivers.”

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Posted 1 year ago

“Tried to change my pick up stop to an earlier one. Can’t be done. Had to book a new ticket. Crazy.”

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Posted 1 year ago

“Arriving at at pick up point eg Westmoreland street, it would be nice to see live information and timing of the bus arrival time. When a bus is late customers are likely to panic about missing their connections. On 3 previous occasions in 2023 we had to take taxis to the airport as bus was late and we had no idea when it would arrive.”

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Posted 1 year ago

“I use Aicoach quite often between Cork and Dublin Airport. It is on time, reliable. However, the toilet in the bus is usually dirty and sometimes no water to wash hands. From that point of view, for those arriving in Ireland for the first time, Aircoach is a bad advert for the country.”

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Posted 1 year ago

“used AC for years to dub airport from city. usually good service hence using repeatedly but. last month coach didnt arrive at all was left in pouring rain, fortunately next on schedule did arrive, although it was late. also the QR code IS the ticket, yet some drivers for no given reason; ask me to show them the confirmation email, which after checking this with AC staff im told is unnecessary and they should not be asking for it, irritating. this makes me consider changing to a rival coach company”

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Posted 1 year ago

“Just boarded the 700 bus from Leeson street. The only option online for Leeson street is either Lwr or Leeson St bridge so selected lower only to have the driver shouting at me that I should have selected Lesson Street Upper and Lower costs more ( cost is the same at Leeson St Bridge). I usually find the Air coach great but do not appreciate belligerent and ill informed diatribes from the driver.”

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Posted 1 year ago

“The bus arrived 10min late to the stop and the driver did not have the best attitude. The bus apparently hadn’t been maintained because it was making weird noises while in motion.”

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Posted 1 year ago

“Not Happy 😡 Dublin to Cork 1. Driver told passengers not to eat or drink during trip. 2. No wifi 3 Seat vibrated and shook throughout the journey,was row 5 from the front 4Windows were filthy Would not recommend”

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Posted 1 year ago

“I have been using Aircoach for years and have long thought it was the best service for getting up and down the country. I use the service multiple times a year. However in the last year they have introduced new busses which are possibly the most uncomfortable thing I have ever sat on. I was unfortunately in one of these new buses for my most recent trip from Cork to Dublin on the 21st of July. In the past I loved Aircoach for having large, comfortable leather seats with high enough backs to offer good support and also a bit of privacy from those around you. However these new busses feel like sitting on a wooden seat for 3.5 hours straight. There is practically no cushioning and the backs are incredibly low that it provides no support for your head and youre practically breathing down the neck of the person in front of you while your knees are also pressed against the seat. The decision for this change absolutely baffles me. In the past I would have no issue falling asleep and having a proper rest on the Aircoach but now I'm lucky to get a few minutes in before waking up to back pain. It has ruined the service for me and I get so excited on the rare occasion that I get an old Aircoach bus. I hope one day they go back to the old style as these new busses are horrendous.”

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Posted 1 year ago

“The service from aircoach has gone down since before covid. We live between the Clayton and Galloping Green. There used to be a very good service every 15 mins from the Clayton and one every hour from Greystones. Then it went to 1 every 2 hours from Greystones but if we were prepared to do extra hours in the airport at le ast the journey time was reasonable. Now with the new routes the bus departs from Cherrywood but then does a loop to the Clayton adding at least 20 mins to our journey and yet only leaves once an hour. The journey takes over an hour and a half to get to the airport. 20 mins to get from Galloping green to Stillorgan a 5min journey on the main road! This is now a terrible service.”

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Posted 1 year ago

“Went to Loughlinstown hospital stop. Was there at 02.16 to catch 02.34..(702 inbound)...waited until 03.00. and no sign of a bus. Why was this? 12/7/24. Very frustrating.. 😤https://media.tenor.com/H1YA2Be-Dv4AAAAM/ugh-annoyed.gif”

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Posted 1 year ago

“Customer Service were great on the phone when I had a problem with my booking. But there is currently chaos around new timetables. I was told x 4 times that the 702 Greystones bus would leave at 8 oclock. It was freezing cold waiting for over an hour, and when it came to 8 oclock, the driver and manager were just chatting while everyone waited for the bus which people were not allowed to board even by 8 oclock. I asked why, and was snapped at by the English manager, who said that he had never said it would leave at 8 oclock. Yet he had, as had another aircoach official. VEry slack.”

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Posted 1 year ago

“Please please please put on a bus that goes direct to cork from Dublin airport without going into the city. I’m on the bus now and not a single passenger got off in the city, but it adds a least 1/2 hour onto the journey. A bus direct to cork down the motorway would be so much better.”

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Posted 1 year ago

“Frustrating trying to book on line. Three times ... No ticket”

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Posted 1 year ago

“Went to get the 06.42 am bus at UCD on 8th June but the bus never turned up. The next bus arrived at about 07.10 am but was full. I had to get a taxi (which was not easy) as I had to get to the airport by 8 am. I was disgusted at the service and will never rely on aircoach for an early morning flight in future. Also I have noticed a deterioration in the manners of the drivers since covid. They can be very rude to people whose English is limited - shouting at the passengers when arriving at stops. It should come up on the screen where the next stop is”

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Posted 1 year ago

Aircoach is rated 4.0 based on 19,249 reviews