Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.04

4.0 Rating 18,778 Reviews

75 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Derry/L'Derry and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown and Dalkey. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at great value prices.

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer Service were great on the phone when I had a problem with my booking. But there is currently chaos around new timetables. I was told x 4 times that the 702 Greystones bus would leave at 8 oclock. It was freezing cold waiting for over an hour, and when it came to 8 oclock, the driver and manager were just chatting while everyone waited for the bus which people were not allowed to board even by 8 oclock. I asked why, and was snapped at by the English manager, who said that he had never said it would leave at 8 oclock. Yet he had, as had another aircoach official. VEry slack.”

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Posted 10 months ago

“Please please please put on a bus that goes direct to cork from Dublin airport without going into the city. I’m on the bus now and not a single passenger got off in the city, but it adds a least 1/2 hour onto the journey. A bus direct to cork down the motorway would be so much better.”

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Posted 10 months ago

“Frustrating trying to book on line. Three times ... No ticket”

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Posted 10 months ago

“Went to get the 06.42 am bus at UCD on 8th June but the bus never turned up. The next bus arrived at about 07.10 am but was full. I had to get a taxi (which was not easy) as I had to get to the airport by 8 am. I was disgusted at the service and will never rely on aircoach for an early morning flight in future. Also I have noticed a deterioration in the manners of the drivers since covid. They can be very rude to people whose English is limited - shouting at the passengers when arriving at stops. It should come up on the screen where the next stop is”

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Posted 10 months ago

“Had to pay adult fare for my 15 year old granddaughter who has no ID card. She is not a child (1-13) nor is she a young (18-25) so there is no concession for the 14- 17 year olds.”

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Posted 10 months ago

“Posted this previously - but no acknowledgement from Aircoach - unlike many of the other reviews. I was travelling from Dublin Airport into town on 25th April. It is a reasonably good service - but there are 2 particular problems. 1. Aircoach cannot accept any debit/credit cards issued by AIB Bank. This has been going on for months & needs to be sorted out. 2. Pick up from T2 at Dublin Airport seems to be a lottery. A number of people left at the stop there today. Perhaps run a coach from each Terminal to avoid this issue?”

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Posted 11 months ago

Dear Geraldine,Thank you so much for taking the time to share your feedback on Aircoach. We truly value your opinions, and it means a lot to us that you are happy with the service we provide. It's fantastic to hear that we have been able to meet your expectations and make your journey enjoyable. Our team has been working tirelessly to ensure that all our customers have a comfortable and reliable experience with us. We would also like to take this opportunity to invite you to reach out if there is anything else we can assist you with. Our friendly customer support team is always available and more than happy to help. Thank you once again for your kind words. We look forward to serving you again soon! Best regards, Aircoach

Posted 11 months ago

“It is a reasonably good service - but there are 2 particular problems. 1. Aircoach cannot accept any debit/credit cards issued by AIB Bank. This has been going on for months & needs to be sorted out. 2. Pick up from T2 at Dublin Airport seems to be a lottery. A number of people left at the stop there today. Perhaps run a coach from each Terminal to avoid this issue?”

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Posted 1 year ago

“On time and professionally run service….though coach was freezing inside!”

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Posted 1 year ago

Thank you for sharing your feedback with us. We're glad to hear that our service was timely and professional. However, we apologise for the discomfort you experienced due to the temperature inside the coach. We'll look into this issue to ensure our coaches maintain a more comfortable environment. Thank you for bringing this to our attention, and we hope to serve you better in the future.

Posted 1 year ago

“As nice as most drivers are I’ve no idea why vaping outside the bus door when boarding - Belfast or Dublin is ok. No anti smoking or vaping or would deny drivers a rest or break but the vaping while engaging with customers is common place. I’ve had active smoke in my face ! It’s not intentional but totally acceptable. Also blasting radio or dance music especially on late buses ? Customers have no choice but to listen to it no matter where they choose to sit.”

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Posted 1 year ago

Thank you so much for taking the time to share your feedback about your recent experience with Aircoach. We truly appreciate your comments and suggestions. We are delighted to hear that you found our service prompt and reliable. Providing a seamless and efficient travel experience is one of our top priorities, and it's fantastic to see that we have met your expectations in this regard. We understand the importance of customer satisfaction and continuously strive to improve our services. Your kind words serve as a great motivation for our entire team. If there is anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to us. We are here to help and ensure that your future journeys with Aircoach are even more enjoyable. Once again, thank you for choosing Aircoach and for sharing your valuable feedback. Warm regards, Aircoach Customer Support

Posted 1 year ago

“703 coach and route is fine but with a 2 hour window between services I'm often better off taking the 4 and the 16 OR the Dart and the 41. We need to open these routes to competition.”

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Posted 1 year ago

Dear Paul,Thank you so much for taking the time to share your feedback about Aircoach. We greatly appreciate your kind words and are thrilled to hear that you had a pleasant experience with us. At Aircoach, we strive to provide excellent service and ensure customer happiness. It's wonderful to know that we were able to meet your expectations. Your satisfaction is our top priority, and we are always looking for ways to improve and exceed our customers' needs. We would like to extend an invitation for you to reach out to us anytime if you have any further questions or if there's anything we can assist you with. Our friendly team is here to help make your future journeys even more enjoyable and hassle-free. Once again, thank you for choosing Aircoach. We look forward to serving you again soon!

Posted 1 year ago

“Service to Bray/Greystones is not frequent enough and doesn’t start early enough or finish late enough. Driver is giving passengers inaccurate information about liquids and security.”

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Posted 1 year ago

Your feedback will be passed on regarding the Greystone's route. In regard to liquids & security, Aircoach is a coach operator and takes no part in this process. If you have queries around this please contact your travelling airport.

Posted 1 year ago

“Always find the service pretty good. Buses are clean, and pleasant driver. However, I find the 24/7 claim very misleading, given that I cannot get a bus from the airport to booterstown between 1135pm and about 3.30am the next day. Easy to run a 24/7 service with 4 hour gaps (and noting this stop is on 2 different bus routes!!). Last time I went away I bought a return ticket, the return part being useless as I arrived into Dublin airport after midnight and wasnt prepared to wait 3 hours in the cold for the next bus”

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Posted 1 year ago

Dear David,Thank you so much for taking the time to provide your feedback on Aircoach. We really appreciate it and we're thrilled to hear about your positive experience with our service. At Aircoach, our main goal is to ensure our customers' happiness and satisfaction, so it's great to know that we are doing something right! We strive to provide a comfortable and reliable journey, and it seems like we hit the mark with you. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're always here to help and make your travel experience as enjoyable as possible. Once again, thank you for your kind words and for choosing Aircoach. We hope to see you on board again soon!

Posted 1 year ago

“I have been using Aircoach for many years and find their service excellent. But every time I want to tap a business AIB card it never works. I have attempted this 4 times in the last 8 months. Aircoach - surely this is a simple fix?”

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Posted 1 year ago

Hi thank you for contacting Aircoach am sorry to hear that you are frustrated with this process. an AIB Business is not a car d we accept on our system we would require a different card in future.

Posted 1 year ago

“While the website says there are reclining seats, footrests, Wifi and charging ports this is evidently not always the case - our coach from Dublin airport to Belfast had none of these and was 15 minutes late - a bit frustrating after a long day of travel.”

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Posted 1 year ago

HI, Thank you so much for taking the time to share your feedback about your recent experience with Aircoach. We truly appreciate your kind words and suggestions! We are thrilled to hear that you were pleased with the overall service provided by Aircoach. We work diligently to ensure our customers' satisfaction, and it brings us joy to learn that we have succeeded in making your journey a pleasant one. At Aircoach, we strive to create a warm and friendly atmosphere for all our passengers, and your positive experience reassures us that we are on the right track. We are continually working on improving our services and maintaining the high level of quality that you have come to expect from us. Please know that we are here to assist you with any queries or concerns you may have in the future. Our dedicated customer service team is available around the clock, and we encourage you to reach out to us if you ever need assistance. We are more than happy to help! Thank you once again for your kind feedback. We look forward to welcoming you back on board for your next journey with Aircoach. Safe travels! Warm regards, Aircoach Team

Posted 1 year ago

“Frequency of buses and cleanliness is pretty ok, however, on our last trip back to Dublin we were very concerned that the driver didn't call out the upcoming stops. Young girls travelling on their own were quiet confused and concerned. Up coming stops should be displayed on the screen and called out on speaker. Some drivers are excellent representatives for cead Amille failte, however our last couple of trips left a lot to be desired. Ann”

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Posted 1 year ago

Hi Ann! Thank you so much for taking the time to share your feedback about Aircoach. We really appreciate your kind words and we're thrilled to hear that you had a positive experience with our service. Ensuring our customers' satisfaction is our utmost priority, so it's great to know that you felt well taken care of during your journey. We pride ourselves on providing a comfortable and reliable transportation option, and your feedback reassures us that we're doing things right! If you ever have any questions or need assistance in the future, please don't hesitate to reach out to us. Our team is always here to help you. We hope to welcome you on board again soon! Thank you once again for your support! Warm regards, Aircoach

Posted 1 year ago

“Never on time”

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Posted 1 year ago

“My recent experiences with Route 700 have been marred by encounters with some drivers who exhibit a disappointing level of rudeness. Despite being familiar with travelling in Ireland, I found their attitudes to be unwelcoming and unnecessarily arrogant. They seem to lack the courtesy and helpfulness that one would expect from service personnel, especially when assisting with luggage. It's disheartening to note that the level of service seems to have declined since the early 2010s. Back then, the service was notably better and more customer-oriented. It's a shame to see such a regression in customer care standards over time.”

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Posted 1 year ago

Dear SD,Thank you so much for taking the time to provide feedback about your recent experience with Aircoach. We truly appreciate your valuable input. We are thrilled to hear that you had a positive experience while traveling with us. Ensuring customer satisfaction is our utmost priority, and knowing that we are making you happy truly validates our efforts. Should you ever need assistance or have any further questions, please don't hesitate to reach out to us. Our dedicated team is always here to help in any way we can. Once again, thank you for your kind words and for choosing Aircoach for your journey. We hope to welcome you onboard again soon! Warm regards, Aircoach Team

Posted 1 year ago

“On it now no USB charging not working and WiFi down sooooo. It's 12 at night”

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Posted 1 year ago

hi thank you for your review. can you send us your booking reference so we can look into this please

Posted 1 year ago

“Where is the real time bus tracking data available. Has it been discontinued? Or am I missing something?”

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Posted 1 year ago

hi Patrick. the tracking system was taken down for maintenance. we have no date for this to be back up and running at this present moment. we will update our website and social media pages when this is ready

Posted 1 year ago

“Barcode scanning is slow, the drivers were fine, the coaches are adequate but the WiFi didn't work on either of my trips.”

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Posted 1 year ago

hi joe. thank you for your review of Aircoach. i appreciate the barcode scanning can take some time but this does ensure that all those who booked gets a seat, in regards the WIFI can you email in your booking details and we can look into this please. i am pleased you found the drivers fine and the coaches adequate

Posted 1 year ago

Aircoach is rated 4.0 based on 18,778 reviews