Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,258 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Metrics

Info

About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Derry/L'Derry and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown and Dalkey. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at great value prices.

Visit Website

Write Your review

Tell us how Aircoach made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As am over 66, I could not find a way to book using my Public Services Card. I should be travelling free on the aircoach. So I cannot book in advance of my journey.”

Helpful Report

Posted 1 year ago

Aircoach accepts the free travel pass on all routes except Belfast. You can use the pass on the day to board free of charge and subject to availability. Alternatively, you may book online using the pass however there is a reservation fee from €2 per person one way depending on the route. When booking your space, from the select passenger tab you choose the free travel option and enter your pass number when prompted.   An online booking will always guarantee a seat on board.

Posted 1 year ago

“i am truly amazed that Aircoach STILL have not figured out how to enable us to use bank cards from well known institutions. I am STILL unable to use my AIB cards (neither my debit nor my credit card will work). It will not accept my Wise card (similar to Revolut) either (which is Mastercard). That means that each time i travel with Aircoach (which is 2-4 times a month by the way, as i travel a lot) i have to use my UK cards. This incurs a fee and a poor exchange rate (as paying in GBP). i cannot understand how, in this day and age, Aircoach cannot figure out how to get a card reading machine that reads cards from well known organisations, such as AIB. I note that another user also highlighted this issue, but Aircoach's response was incredibly passive aggressive - i would not even categorise it as a response. I see that there are more and more bus routes operating from Dublin Airport, creating competition for Aircoach. While Aircoach is comfortable, there is a risk that you will lose business to your competitors if you don't sort something as simple as a card reading machine that actually recognises CARDS!!”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your feedback on your experience with Aircoach. We sincerely appreciate your valuable input and apologize for the inconvenience you encountered. We understand how frustrating it can be when you are unable to use your bank cards from well-known institutions and resort to using your UK cards, resulting in additional fees and poor exchange rates. We acknowledge that this is an issue that needs to be addressed promptly. We apologize for any misunderstanding or unhelpful response you may have received previously. We are determined to rectify this situation and ensure that our card reading machines recognize all types of cards, including AIB and Wise (Mastercard). We appreciate your patience as we work towards a solution. Your feedback is crucial to our improvement, and we genuinely want to make things better. We would love to hear more about how we can enhance your experience and resolve this issue for you. If there is anything specific you would like us to focus on, please do not hesitate to let us know. Once again, thank you for your feedback and for choosing Aircoach. We value your loyalty as a frequent traveller, and we are committed to providing you with a seamless and convenient service. Kind regards, Aircoach Customer Support

Posted 1 year ago

“I need a password reset urgent please”

Helpful Report

Posted 1 year ago

Hi. You will need to email us at info@aircoach.ie with the email address you normally use. We can then send you a temporary passed to access your account. you can then edit a new password. Kind regards.

Posted 1 year ago

“Aircoach doesn't accept AIB Bank cards anymore. Your staff say its is the fault of AIB as they want a PIN entered but Aircoach don't have an option to enter a PIN. Also I have not encountered this issue with any other service in Ireland so I feel blaming it on AIB is pretty disingenuous. I used to use the service regularly but will not be doing so any longer and will be recommending to anyone I know not to either. Absolutely amazed that you don't accept cards from one of the largest Irish banks!”

Helpful Report

Posted 1 year ago

Dear Adam,Thank you so much for taking the time to share your experience with Aircoach. We truly appreciate your feedback and are sorry to hear about the issues you encountered. Firstly, we sincerely apologize for any inconvenience caused by our inability to accept AIB Bank cards anymore. We understand how frustrating it may be for you, especially when our staff attributed the issue to AIB's PIN requirement, despite us not having an option to enter a PIN. Furthermore, we understand that this problem has not been encountered with any other service in Ireland, making it even more disappointing. Rest assured, we take your concerns seriously, and we will be looking into this matter thoroughly to ensure a smoother experience for our customers. Once again, thank you for bringing this to our attention. We hope to have the opportunity to regain your trust and provide you with a more satisfactory experience in the future. Best regards, Aircoach Customer Service

Posted 1 year ago

“Impossible to book a ticket from Dublin City Center to the airport on this website (the Airport is not a destination option ! Very weird!!!”

Helpful Report

Posted 1 year ago

,Thank you so much for taking the time to share your feedback regarding your experience with Aircoach. We truly appreciate your honesty and want you to know that your comments are highly valuable to us. We sincerely apologize for the inconvenience you faced while trying to book a ticket from Dublin City Centre to the airport on our website. We understand that it must have been frustrating not to find the airport listed as a destination option. Though this is most certainly an option you should see and we apologize for any confusion or inconvenience it may have caused. To ensure that this problem is rectified, we would greatly appreciate it if you could provide us with more details about your attempted booking. Specifically, could you please let us know the date and time you were trying to book your ticket? Additionally, if possible, kindly clarify the steps you took on our website to help us identify any potential glitches in our system. Please email info@aircoach.ie with the information.

Posted 1 year ago

“1) How can I tell which bus and bus stop applies. 2) Is there an info counter at the airport?”

Helpful Report

Posted 1 year ago

Hi, Timetables are available on our website which is airoach.ie and yes we have a kiosk and information desk at Dublin Airport.

Posted 1 year ago

“Card machine not working so standing on side of road waiting for another bus after running for cash. Asked driver could we pay online while on bus but not option. Unhelpful. Please have an option for when your tech fails.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback about your recent experience with Aircoach. We truly appreciate customers like you who provide valuable insights into our services. Firstly, we would like to sincerely apologize for the inconvenience you faced with our card machine malfunctioning. We understand how frustrating it must have been to have to stand on the side of the road, waiting for another bus after running to find cash. This is definitely not the kind of experience we want our customers to have. We also regret that our driver was unable to offer an option for online payment while on the bus. We understand how important it is to have alternative payment methods available when our technology fails. Rest assured, we take your feedback seriously and will work to improve our services accordingly. In order to prevent such situations in the future, we would greatly appreciate any suggestions you may have on how we can make our services better. Your input is invaluable in helping us provide a seamless and efficient travel experience for all our customers. Once again, thank you for bringing these issues to our attention. We apologize for any inconvenience caused and assure you that we will strive to offer a better service in the future. Warm regards, Aircoach Customer Support

Posted 1 year ago

“Lost property system is not acceptable for those who live in areas of Ireland that are not Dublin …. Very easy to give property to drivers under the proviso that they have no responsibility for the items… but flat refusal to do so, so to collect lost property you must travel to Dublin …. Unacceptable”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback about your experience with Aircoach. We genuinely appreciate your input and apologize for any inconvenience you encountered with our lost property system. We understand that the current system may not be convenient for individuals residing outside of Dublin. We truly value your suggestions on how we can improve our services and make the lost property collection process easier for customers residing in other areas of Ireland. We would be grateful if you could provide us with any specific ideas or recommendations that could help us enhance our system and ensure a more convenient experience for all passengers. Once again, we apologize for any frustration you may have experienced, and we thank you for making us aware of this issue. Your feedback is invaluable as we continuously strive to improve our services. Best regards, Aircoach Customer Support

Posted 1 year ago

“At 4.50 on Wednesday afternoon we boarded the coach at Dublin airport to go to Belfast. The driver was reckless in both his overtaking manoeuvres and distance behind other vehicles. He has no idea on safe braking distances. I had the most frightening experience. On leaving the vehicle in Belfast I told him how dangerous I thought his driving was. I have a great many years driving experience and was police qualified.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide feedback on your experience with Aircoach. We greatly appreciate your valuable input and apologize for the unfortunate events that occurred during your journey. We deeply regret any inconvenience caused by the driver's reckless overtaking manoeuvres and lack of consideration for safe braking distances. Your safety and comfort are of utmost importance to us, and we sincerely apologize for the frightful experience you had. We would like to assure you that we take this matter seriously and will investigate the incident thoroughly. To further understand your concerns and improve our service, we kindly ask if you could provide more details on the specific issues you encountered. Please email as at info@aircoach.ie with the relevant information so we could investigate this. Best regards, The Aircoach Team

Posted 1 year ago

“The time on my ticket booking does not match the timetable given at the bus stop. They’re 20 minutes apart from each other.”

Helpful Report

Posted 1 year ago

Please ensure the correct day is selected at the top of the timetable, as they can vary depending on the day.

Posted 1 year ago

“Took the 11am bus to Dublin Airport from Cork today. Had an exceptionally rude driver which dampened the trip. The bus was clean and comfortable.”

Helpful Report

Posted 1 year ago

hi can you send me your booking details and more information to info@aircoach.ie so we can investigate please

Posted 1 year ago

“Absolute terrible services. Bus is definitely cancelled and they didn’t even announce it online to let everyone know. Lost my flight because of this. Would not recommend at all.”

Helpful Report

Posted 1 year ago

Thank you sincerely for taking the time to share your experience with Aircoach. We truly appreciate your feedback and we apologize for the inconvenience caused by the cancellation of the bus without prior online notification. We understand how important it is for our passengers to be updated and we deeply regret the impact this had on your flight. It is disheartening to hear that you had an absolute terrible experience, and we want to assure you that we are committed to improving our services. Your feedback is invaluable to us, and we would greatly appreciate any specific suggestions or ideas you may have on how we can make things better. We genuinely want to address the issues you faced and prevent such incidents from occurring in the future. Once again, thank you for bringing this matter to our attention. We truly apologize for the inconvenience caused and hope that you will give us another chance to provide you with the service you deserve.

Posted 1 year ago

“Booked overnight bus 2 weeks in advance. Departure time changed 10 days prior to departure to accommodate a new stop. Ok no problem. Then receive an email cancelling the service altogether 5 days prior to departure leaving me having to book a very expensive hotel room at the airport. This was due to the "unforeseen circumstance" that is the clock change. Yes. The clock changing that happens every year and, according to their staff "causes scheduling issues every year". Well how about you don't making it bookable at all? Very poor customer service and I dare say this will be my last time travelling with this company.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with your valuable feedback about your recent experience with Aircoach. We sincerely appreciate your honesty and apologize for the inconvenience caused. We understand that the change in departure time, as well as the subsequent cancellation of the service, due to the clock change was frustrating for you. We completely acknowledge our responsibility in not effectively managing this situation, and we apologize for any inconvenience caused, especially regarding your unexpected expenses. Your suggestion to avoid making bookings during the time of the clock change is duly noted. We will definitely take this into consideration and work towards improving our scheduling system to avoid similar issues in the future. We genuinely value your relationship with us as a customer, and we want to ensure that your next experience with Aircoach is a positive one. We would appreciate it if you could share any further insights or suggestions on how we can improve our customer service and overall experience. Once again, we are truly sorry for the inconvenience caused, and we hope to have an opportunity to regain your trust in the future. Please do not hesitate to reach out to us if there is anything else we can assist you with. Thank you for choosing Aircoach.

Posted 1 year ago

“We wanted to travel to Dublin Airport at 8.40. but as there was no bus at that time we booked 7.40. which gave us three hours at the airport instead of the planned two. Shortly after booking the timetable was changed to7.10. putting another half hour onto our time at the airport. Travelling with a child a very early start and no possibilty to cancel and look for better transport A very poor service and not one I`ll be recommending.”

Helpful Report

Posted 1 year ago

hi thank you for contacting Aircoach we are very sorry to hear of your experience the time change on this route was due to our expansion of this route.. we apologise for the inconvenience caused by this.

Posted 1 year ago

“3 services in a row cancelled without notice or explanation from 12:50am to 3am in Dublin, left stranded. Untrustworthy company. Travel with any other company to avoid a terrible experience.”

Helpful Report

Posted 1 year ago

hi we are sorry to hear this can you send me your booking reference number and some more details so i can investigate this please

Posted 1 year ago

“Timetable only gives up to Dec 2024 I need to see if there is a difference in May 2024”

Helpful Report

Posted 1 year ago

Dear Customer. thank you for taking the time to provide us with your feedback. To better understand your concern, could you kindly provide more details about the specific differences you are expecting between May 2024 and December 2024? Your input will help us ensure we are meeting our customers' needs and expectations accurately. You could email as in at info@aircoach.ie Best regards, Aircoach Customer Support

Posted 1 year ago

“DO NIT USE THIS SERVICE ITS A SCAM!They drip you off in Dublin and they promise to bring you back and they don’t and the phone numbers work!!! Got a return and no return offered. Waited any fake bus stop neve came paid £40 for Uber and tried to ring but all numbers are fake!!! Disgusting company dot fall for it.”

Helpful Report

Posted 1 year ago

Dear Ian,Thank you for taking the time to share your feedback regarding your experience with Aircoach. We truly appreciate your honesty and it is through valuable feedback like yours that we are able to identify areas for improvement. We sincerely apologize for the inconvenience you faced during your journey. It is certainly not our intention to disappoint our customers, and we deeply regret that you were let down by our service. We understand how frustrating it must have been for you to not receive the return service as promised and the difficulty you encountered while trying to contact us. Please accept our sincerest apologies for any inconvenience caused. We want to assure you that we take your concerns seriously and we are committed to rectifying this situation. In order to ensure that this does not happen again, we kindly request that you provide us with further details regarding your experience, such as the specific date, time, and location of the incident. Your feedback is extremely important to us, Ian. We would greatly appreciate if you could let us know how we can make things better and regain your trust. Our team is dedicated to resolving these issues promptly and preventing similar occurrences in the future. Once again, we sincerely apologize for any inconvenience caused and thank you for bringing this matter to our attention. We hope to have the opportunity to restore your faith in our services and provide you with a more positive experience in the future. Warm regards, Aircoach Customer Service Team

Posted 1 year ago

“The bus was over 45 minutes late. The pick up location was changed and the bus driver wasn’t aware of it. The driver stopped off at the original location, sold tickets and when we flagged the bus down at the new pickup location he didn’t want to let people on because he stopped at the original location (where he shouldn’t of) and sold extra tickets.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback about your recent experience with Aircoach. We greatly appreciate your input and want to sincerely apologize for the inconveniences you encountered during your journey. We are truly sorry for the delay in service, especially the bus being over 45 minutes late. We understand that this can be frustrating and we apologize for any inconvenience caused. We also apologize for the confusion regarding the pick-up location change, and for the driver's lack of awareness about it. We truly value your feedback and would love to hear from you on how we can make things better. Your suggestions and insights are invaluable to us, as we are always striving to improve our services and ensure the best possible experience for our customers. Once again, we thank you for bringing these issues to our attention, and we sincerely apologize for any inconvenience you experienced. We hope to have the opportunity to make it up to you in the future. Warm regards, Aircoach Customer Support

Posted 1 year ago

“I was unable to bring up the option to travel from Athlone B&Q to Dublin airport”

Helpful Report

Posted 1 year ago

Dear Joseph, Thank you so much for taking the time to provide us with your valuable feedback about your recent experience with Aircoach. We truly appreciate your willingness to share your thoughts and concerns with us. Our Galway to Dublin route 706 and 706x will no longer operate from the 8th of April 2024. Warm regards

Posted 1 year ago

“I booked an Aircoach ticket for 07.56 departure from Donnybrook. The bus departed at 07.53 ie 3 mins. early - they said so themselves - so that I missed it. They then wouldn’t return my emails or calls. Very poor service & then very poor follow up customer service.”

Helpful Report

Posted 1 year ago

Dear Andrew, Thank you for taking the time to provide us with your feedback on your recent experience with Aircoach. We truly appreciate your valuable input and apologize for the inconvenience you faced. As on your ticket we ask to please be at your stop 10 minutes before departure. Best regards, Aircoach Customer Service Team

Posted 1 year ago

Aircoach is rated 4.0 based on 19,258 reviews