Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

“25 mins late, sullen and argumentative driver. This route ABSOLUTELY needs competition. BTW this review is going on Google too so you can't censor it.”

Helpful Report

Posted 1 year ago

Dear Paul,Thank you so much for taking the time to provide us with your feedback about your recent experience with Aircoach. We genuinely appreciate the opportunity to hear from our customers and learn how we can improve our services. We sincerely apologize for the delay you encountered, as well as the behaviour of the driver. This is certainly not the level of service we aim to provide, and we understand how frustrating and disappointing this must have been for you. We genuinely appreciate your feedback and apologize for any inconvenience caused. Please be assured that we take your comments seriously. If there is anything else you would like to discuss or if you have any further concerns, please do not hesitate to reach out to us directly. Thank you for choosing Aircoach, and we look forward to serving you better in the future. Kind regards

Posted 1 year ago

“No bus for 35 minutes at Westmoreland Street stop, then unbelievably THREE arrive together. Shocking service. Don’t use if you’re on a tight schedule.”

Helpful Report

Posted 1 year ago

Dear Joe,Thank you so much for taking the time to share your feedback about your recent experience with Aircoach. We truly appreciate hearing from our customers and their thoughts on our service. We would like to apologize for the inconvenience you encountered with our service. We understand that waiting for 35 minutes at the Westmoreland Street stop, only to have three buses arrive together, can be frustrating and unexpected. Please accept our sincerest apologies for any inconvenience caused by this incident. We apologize for any inconvenience caused and sincerely appreciate your feedback. We look forward to hearing from you and striving to provide you with a better experience on your next journey. Best regards, Aircoach Customer Support Team

Posted 1 year ago

“I had a horrible experience driving with aircoach from the airport to the city. And I think it's because of 1 single bus driver. On 15/5 around 19.30h I took the bus and the bus driver was extremely impolite. He didn't stop at the stops and when I asked him to stop at my stop he screamed at me saying I shouldn't talk to him when he was driving. Luckily there were many people who helped me out in the bus. This is a horrible first experience when arriving in Dublin.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback about your recent experience with Aircoach. We sincerely appreciate your valuable input, and we apologize for the unpleasant encounter you had with one of our bus drivers. We understand how important it is to have a positive and comfortable journey and are truly sorry for any inconvenience caused by the impolite behaviour of our driver. This is not reflective of the standards we strive to maintain at Aircoach, and we take such incidents very seriously. We genuinely apologize for your horrible first experience in Dublin and for any impact this may have had on your overall impression of our service. We value your business and are committed to making improvements based on customer feedback. If there is anything else you would like to share or if you have any suggestions on how we can enhance our service, please do not hesitate to reach out to us. Your opinion matters greatly to us, and we sincerely appreciate your assistance in helping us make things better. Thank you once again for bringing this matter to our attention, and we hope you will consider giving us another chance to serve you in the future. Warm regards, Aircoach Customer Support Team

Posted 1 year ago

“I arrived to a low queue of 15 people maximum. The driver told me I had to buy a ticket because the card machine didn't work and he couldn't accept cash. I went to the ticket office who refused to sell me a ticket stating the bus had already left so it was impossible to do so. The bus was still there and people were still getting on the bus. I asked for further explanation from one of the aircoach workers why I couldn't get on the bus with cash or card or with a ticket and the staff member became extremely aggressive, almost confrontational, stating they also have to cater for terminal 2. By the time the bus left, it was barely half full. I have used this bus for years and never encountered this before and it was disgraceful behaviour from the staff member. Welcome home. Never again, Dublin Airport Express is better.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your recent experience with Aircoach. We greatly appreciate your feedback and are sincerely sorry for the issues you encountered during your journey. We are truly sorry for the inconvenience caused by the malfunctioning card machine and the unavailability of tickets at the ticket office. It is certainly not the level of service we strive to provide to our valued passengers. We understand your frustration and apologize for the confrontational behaviour exhibited by one of our staff members. We value your loyalty as a long-term customer and we are genuinely disappointed that we fell short of your expectations on this occasion. We appreciate your understanding and assure you that we will take your feedback seriously and address the issues you raised. We would be grateful if you could provide us with any further details on how we can improve our service. Your insights are invaluable in our ongoing efforts to enhance the customer experience. Once again, we apologize for any inconvenience caused and thank you for bringing these matters to our attention. We hope that you will consider giving us another chance to provide you with a more positive experience in the future. Sincerely, Aircoach Customer Service

Posted 1 year ago

“Terrible - timed coach 702, they come rarely enough then 20 minutes late- we had to get a taxi and the coach arrived at the same time, hopelessly unreliable. We tried the 700 route last time and it was over 30 minutes late. Scheduling is not good enough.”

Helpful Report

Posted 1 year ago

Hi Lisa, send your booking reference code to info@aircoach.ie

Posted 1 year ago

“Flying is a time sensitive way of travel and I have now been waiting 35 minutes for an aircoach that I booked in advance. Even asking me to arrive 10 minutes early. Need to start getting this right for people.”

Helpful Report

Posted 1 year ago

Hi. There was a serious collision outside Monkstown this morning. Road closed by the Garda.

Posted 1 year ago

“Terrible timings, tickets are frequently cancelled and changed to bookings that are beyond unhelpful - particularly when travelling to/from airports. There are no regular services and the timetable does not consider. Aircoach should never have bought over the airporter service - at least they actually provided for their customers and the communities they served.”

Helpful Report

Posted 1 year ago

Hi. If you send your booking reference to info@aircoach.ie for a refund.

Posted 1 year ago

“Dear Sir/Madam, I am writing to formally lodge a complaint regarding an incident that occurred on May 16, 2024, at the Aircoach station. My companions and I, all Asian students, experienced what we believe to be discriminatory treatment while attempting to board a bus. We had tickets for the 19:30 bus, purchased on May 9. When we arrived early at the station, we noticed there were still available seats on the 17:30 bus. The ticket checker informed us that passengers could board in the order they purchased their tickets, as long as there were seats available. However, when we presented our tickets and student IDs, including student leap cards, the ticket checker questioned our student status and insisted on verifying with the relevant authorities. During this time, the ticket checker allowed other passengers, who bought tickets on the spot, to board without checking their student IDs. Eventually, we were told that the bus was full, and we were the only ones left behind. Given that all of us were Asian students, this incident raises serious concerns about racial discrimination. We felt humiliated and unfairly treated, as our legitimate student IDs were disregarded, and we were given no satisfactory explanation for the delay in verifying our status. This experience has left us feeling distressed and unwelcome.”

Helpful Report

Posted 1 year ago

Hi. If you email to info@aircoach.ie with your booking reference code we will investigate the incident.

Posted 1 year ago

“Ireland is a developed country. There are no buses after 1.25 am till 6am. I saw 100s sleeping on chairs and floor in the airport. As it is iteland has the worst and most expensive transport system and this no buses after 1.25 am from airport is another joke.”

Helpful Report

Posted 1 year ago

Hi Ravi. This is the service we provide. You may take alternate transport if a coach is not available. There are also other coach and transport services available at the Airport.

Posted 1 year ago

“We booked our ticket for the 700 from The Clayton Hotel, Leopardstown at 10.15am. It was 20 mins late, which was not really an issue as we knew another would be along at some point. When the coach arrived the driver allowed us to put our bags in but then closed the door and went in to the hotel. Again, not the biggest issue although he was blunt when telling us we couldn't get on. When we were able to get on, I showed my ticket on the phone but he ignored me, so I proceeded to go and take a seat. He then bellowed at me he needed to see my ticket. He then rudely asked me to enlarge the QR code. It wouldn't read on his tablet, so again he rudely asked to see the details. I am generally not one to complain, I know things go wrong and I am accepting of that. However, my trip from the airport on the 10th was met with an extremely rude driver too (who made someone actually sit on the floor of the coach) although it was not directed at my family. I thought that I should inform you of how uncomfortable I was made on todays journey. I don't appreciate being spoken to like a piece of dirt.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback about your recent experience with Aircoach. We sincerely appreciate hearing from our customers and value your input. Firstly, we want to offer our sincerest apologies for the issues you encountered during your journey. We understand that the delay and the behaviour of the driver were not up to the standards we strive to maintain. We are truly sorry for any inconvenience or discomfort caused. Your feedback regarding the driver's attitude and rudeness is concerning to us. Treating our passengers with respect and courtesy is of utmost importance to us, and we deeply regret that this was not reflected in your experience. We will be investigating this matter further and taking appropriate action to ensure it does not happen again in the future. In order to make things better and prevent such situations from occurring in the future, we would greatly appreciate if you could share any additional details. If you could email us in at info@aircoach.ie with all the information we can surely investigate this further. Once again, thank you for bringing this matter to our attention. We truly value your feedback and will be taking the necessary steps to rectify the situation. We hope that you will give us another opportunity to provide you with a more pleasant experience in the future. Best regards, Customer Care Team

Posted 1 year ago

“This is a pretty long and horrible story but please take the time to read,it's worth it. Our son, who has autism had a specialist appointment in Dublin, now we have all been working together for years to give him more and more independence, it's taken years of work from him and finally he asked can he go himself, we were delighted, drop him to the bus, bus to Dublin, his aunt (my sister) meets him at the other end, great. Checked aircoach reviews, very good and although very nervous, we were excited also. Trip up great, everything perfect, had his specialist appointment, great, went to the zoo, went for dinner, fierce excitement, all obviously with his aunty. They both went to get the coach back and everything went great, he called me a few times on his way back to Cork and I was waiting at the drop off point,seen the bus pull in and he called me to see if I was there when the bus stopped. Telling us all his stories about his adventure in Dublin, the zoo, everything, next day he wanted to show us all the photo's he took of the animals and all the photos of Dublin. No phone, 100% not the fault of aircoach, but this is where it gets interesting, he called them himself and spoke to a member of staff and they actually found his very specific phone and his very specific phone case, crises avoided! and also a lesson learned so, it may sound strange but in a way I was happy that he learned a lesson of responsibility and sometimes things happen but its not the end of the world, previously he would have reverted, anybody with an autistic person in their lives or understands autism will understand what I mean, but everyone was so helpful to him and he fixed the problem himself. Proud as punch, but he lost the reference number, all of a sudden aircoach had no record of any such phone being reported in lost property (emails to prove this), asking to to prove that he called and that he did not make this up, but he did call but we could not find the call log, maybe/probably he used the landline, old phone not digital. I spoke with them on the phone, through email and nothing, no record. You know this saying "if your mother can't find it, it is lost forever" my wife found the reference number a day or two later but he had started to go back into himself by then. Magically the phone that did not exist suddenly appeared in the lost property after the reference number was found. GREAT NEWS! Ordered a courier, delivered some days later, it was like Christmas morning in our house, opened up the well sealed not tampered with package, it was a struggle to open it was so well packaged. He took it out and said "dad, this isn't my phone", I looked, yes it is I thought, its 100% his case, very unusual and a slight bit of wear and tear because of how he holds it. Somebody had taken his very expensive phone (its not about money) and replaced it with a non functioning cracked,broken Samsung phone and put it into his case and sent it back. Distraught is not the word. I am his father and I always have the answer's for him or at least we try, sometimes you try to have the answers but this I had no answer to tell him. I contacted aircoach on numerous occasions, and I am a very calm person, I need to be in front of my son because if he see's me or my wife angry or upset, he is triggered, the same as any child although he is not a child anymore he does get very emotional. I asked politely could I please speak with a manager and I was told we don't do that here, then I explained the situation and asked for an explanation and said to them that I don't care how this happened just please return the phone maybe it was in "the back of a shelf or something", got hung up on, refused a manager through email, eventually I was told through email that management are looking into this and will contact me shortly. Now I have been stone walled, also when I first contacted them about the right case but wrong phone they told me it was checked before being handed over and it was not damaged in anyway. Now I have contacted Celine Coleman who is the commercial manager of aircoach to no reply. I do not think these people understand how detrimental this is for my son's mental and physical health. All his friends from the groups he attends are on it in his whatapp group chats, all his appointments are on this phone, all his music, his facebook account, his games, videos he likes to watch, his medication alarms, his independence is on this phone now he has not went to the group meetings since this happened. The phone arrived in Cork and was put into the lost property in the offices of aircoach. My son now, won't leave his room, will not use a different phone, he picked this out himself for a Christmas present. It is so much easier for this company just to pretend that we do not exist and ignore us, when it is pretty obvious what has happened, I am not going to accuse anybody of doing anything illegal. I will let people make up their own minds about what happened, but I think it is completely impossible for my son to call me on my phone number, not through an app but a normal phone call from cork as I am looking at the bus on a broken totally different phone that also had no sim card. If they had sent the wrong phone and case, Okay, mistakes happen, but a different phone in his case, after all the mystery of the phone being in the office to the phone not being in the office to the phone suddenly reappearing, and then the right case and wrong phone. I will not let up on this until I get answers and stop being ignored. Something that somebody could sell for a few hundred euro has completely turned my family's life upside down. I am going to wait until Tuesday to get a reply, I do not even want an explanation, I just want my son's phone back. After Tuesday I am going to post at least one review about this on every site I can find, I will write one a day. I have lots of emails, this has been going on for weeks now and I just want the phone back. Please read the attachments below and please excuse my redacting skills, I just learned badly how to do it. This is so unfair and ignoring me is not going to make me go away. This is completely unprofessional and just plain wrong for such a company to behave in this manner.”

Helpful Report

Posted 1 year ago

“The bus is not coming....”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback about your experience with Aircoach. We truly appreciate your openness and honesty in letting us know about what happened. Firstly, we would like to sincerely apologize for the inconvenience you faced with the bus not arriving on time. We understand how frustrating and disappointing it can be to rely on a service that doesn't meet your expectations. Please know that we take your concerns seriously and we are committed to addressing these issues to ensure a better experience for our passengers. To further improve the situation, we would greatly appreciate it if you could kindly provide us with more details regarding the specific incident. Could you please share with us the date, time, and departure location of your journey? Additionally, any additional information or suggestions from your perspective would be extremely valuable in helping us understand and address the problem effectively. you could email us in at info@aircoach.ie Once again, thank you for sharing your experience with us and for giving us the opportunity to make things right. Your feedback is highly valued, and we are dedicated to continuously improving our services based on invaluable inputs like yours. We hope to have the chance to regain your trust and provide you with a seamless and reliable Aircoach experience in the future.

Posted 1 year ago

“I booked 2 tickets for the Air Coach on the 8th of April for the 9th of April from Wyckham to Dublin airport for a flight at 1035. The bus was supposed to pick us up at 0815, we waited and no bus arrived, eventually we had to take taxi at 0850 for a cost of €60 I emailed the same day 09 April and advised that the bus did not arrive and that I would like to be refunded. After 1 month I have now been told that the bus was late due to heavy traffic and there was no refund due. The service was not provided and therefore I believe I should be refunded, You can not wait around when you have a flight and we had no idea if the bus would arrive at all as we were told by other people wiating for the bus that sometimes it does not arrive at all and. This I believe is a disgrace. I certainly will not be recommending the Air Coach to anyone. Regards Deirdra”

Helpful Report

Posted 1 year ago

Thank you for your review, Aircoach do not operate from Wyckham. https://www.aircoach.ie/timetables

Posted 1 year ago

“Went from the Fitzpatrick hotel 9/5-08.55. We had the most grumpy, rude and aggressive driver ever. Beeping 6 times on the way to the airport and driving very fast. Hope I never see him again on the bus. Will though say we have been going on the bus many times and it has always been a pleasure - nice friendly drivers. Just thought you should know.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide us with feedback regarding your recent experience with Aircoach. We truly appreciate hearing from our valued customers, as it helps us continue to improve our services. Firstly, we would like to apologize for the unpleasant experience you had with one of our drivers during your trip from the Fitzpatrick hotel on the 9th of May at 08:55. It is disheartening to learn that the driver was grumpy, rude, and aggressive, and we understand how this could have greatly affected your journey. We sincerely apologize for any discomfort or inconvenience caused. We are glad to hear that aside from this incident, your previous experiences with Aircoach have been positive, with nice and friendly drivers. We strive to consistently provide a comfortable and enjoyable travel experience, and the behaviour you described is certainly not reflective of our usual standard. To ensure incidents like this do not happen in the future, we would greatly appreciate it if you could provide us with additional details regarding the specific driver or any other information that may help us identify and address the issue. Your input will greatly assist us in making improvements and providing a better experience for all of our passengers. Once again, thank you for bringing this matter to our attention. We value your feedback and hope to have the opportunity to serve you better on your future journeys with Aircoach. Kind regards, Aircoach Customer Support Team

Posted 1 year ago

“Coach did not stop and your office when I phoned could not care less what”

Helpful Report

Posted 1 year ago

Thank you kindly for taking the time to provide us with your feedback of your recent experience with Aircoach. We sincerely appreciate customers like yourself who share their thoughts, as it helps us improve our services. We would like to extend our sincere apologies for the inconvenience caused. We understand how frustrating and disruptive this can be, and we are truly sorry for any inconvenience caused. Additionally, we apologise for the lack of support provided when you contacted our office. This is certainly not the level of service we strive to deliver, and we are truly sorry for falling short on this occasion. Your feedback is truly valuable to us, and we would like to learn more about your experience to ensure such issues are rectified and prevented in the future. We would greatly appreciate it if you could provide us with further details regarding the incident. Specifically, we would like to understand what more we can do to make things better and avoid any similar situations. Your insights will greatly assist us in enhancing our services and addressing any areas of improvement.

Posted 1 year ago

“The driver is extremely rude and his trying to optimising time by letting people board and then asking for the ticket or cards to pay for it is not really professional. Plus he does not open the luggage storage at all and costumers have to bring them up on the bus. That is the treatment for younger costumers. Older have a bit of help but that's it. Aircoach is a good service but as a company you should probably take care more of your employees and employers in general”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide your valuable feedback about your experience with Aircoach. We greatly appreciate your input and apologise for any inconvenience caused during your journey. We are truly sorry to hear that you encountered a rude driver. We understand that this kind of behaviour is not acceptable, and we deeply regret any negative impact it had on your overall travel experience. As a company, we continuously strive to improve our services and ensure our customers have a pleasant journey. Your feedback is crucial in helping us identify areas requiring attention. We take your concerns seriously and will address them with our staff to prevent such incidents from happening in the future. We would like to learn more about your specific experience and any suggestions you may have to make our service better. Please feel free to share any additional information or concerns so that we can further improve our services and deliver a more satisfactory experience to our valued customers. Once again, thank you for sharing your thoughts with us. We truly appreciate your feedback and we look forward to serving you better in the future.

Posted 1 year ago

“Buses are never coming, we waited more than an hour, and we ended up rushing and taking a taxi”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with us regarding Aircoach. We truly appreciate your feedback and are sorry for the inconvenience you faced during your wait for the bus. We understand how frustrating it can be when the buses are delayed or do not arrive on time, causing you to wait for more than an hour. This situation clearly led to you having to rush and ultimately taking a taxi. We sincerely apologise for any inconvenience and disappointment this may have caused. We constantly strive to ensure that our services meet our customers' expectations, and your feedback helps us identify areas where we need improvement. In order to make things better, we would be grateful if you could provide us with more details about your experience. Once again, we appreciate your feedback and sincerely apologise for any inconvenience caused. We look forward to hearing from you and working towards a better experience for you and all our valued customers.

Posted 1 year ago

“Terminal 1 stand, staff laying back while there is a queue waiting.. then coach arrives almost full.. decided to go to terminal 2.. Gets the ticket, bus comes almost full.. staff lets randomly people in, not even caring, while I was there waiting 15min before anyone else.. no system in place.. nobody seemed to know if the bus would have a seat, but kept giving tickets.. very unprofessional and stressful”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with your feedback regarding your recent experience with Aircoach. We truly appreciate your valuable input and sincerely apologize for the inconvenience you encountered at Terminal 1 stand. We understand your frustration with the staff's demeanour while there was a queue waiting. We acknowledge that this behaviour does not meet our standards of professionalism and we will address this issue with our staff members to ensure it doesn't happen again in the future. We also apologize for the inconvenience caused by the almost full coach at Terminal 2. It is certainly not our intention to let randomly people in without considering those who have been waiting. We pride ourselves on having efficient systems in place, and it appears that we have fallen short of our own standards in this instance. Your feedback about the lack of system and the uncertainty regarding the availability of seats on the bus is crucial to us. We would appreciate any suggestions you may have about how we can improve our processes to provide a better, more professional and stress-free experience for our passengers. Once again, we sincerely apologize for any inconvenience caused during your journey. We value your feedback and will take immediate action to rectify the issues you have highlighted. We hope to have the opportunity to serve you again in the future and provide you with a positive experience. Best regards, Aircoach Customer Support Team

Posted 1 year ago

“Waiting at Dalkey stop for the bus that has not arrived. It's 5.20 now. It's raining, so no fun waiting.”

Helpful Report

Posted 1 year ago

Dear Noreen,Thank you for taking the time to share your feedback with us regarding your experience at the Dalkey stop. We truly appreciate your effort in letting us know about what happened. Firstly, we apologize for the inconvenience caused by the bus not arriving at the scheduled time of 5.20. We understand that waiting in the rain can be quite frustrating and it's definitely not an enjoyable experience. Please accept our sincere apologies for any inconvenience this may have caused. Your feedback is important to us, and we would like to understand how we can make things better for our customers. Could you please provide us with more details by sending us an email to info@aircoach.ie Once again, we appreciate your valuable feedback and apologize for any inconvenience caused. We look forward to hearing from you and working towards a better customer experience. Warm regards,

Posted 1 year ago

“We went to a bus in the airport was was told by the drive we need to buy a ticket from the ticket desk and we could NOT buy one on boad and he closed the door an drove off. The website states we can buy on board. I contacted AirCoach via there website contact page and 7 days later I am still waiting for a replay.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide feedback on your recent experience with Aircoach. We sincerely appreciate customers like you who share their opinions with us, as it allows us to continually improve our services. Firstly, we would like to apologize for the inconvenience you encountered when you were informed by the driver that tickets needed to be purchased from the ticket desk and were unable to board the bus. We understand how frustrating this must have been, especially considering that our website states tickets can be bought on board. We apologize for any confusion caused, as we aim to provide clear and accurate information to our passengers. Additionally, we are sorry to hear that you did not receive a timely response when you reached out to us via our website's contact page. This delay is not reflective of the level of customer service we strive to provide, and we apologize for any inconvenience caused by the delayed reply. Please email in again at info@aircoach.ie so we could have a look into this. Once again, thank you for sharing your feedback with us, and we sincerely apologize for any inconvenience caused. We look forward to hearing from you and working towards delivering a better travel experience in the future. Best regards, Customer Service Team, Aircoach

Posted 1 year ago

Aircoach Reviews