Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,256 Reviews

75 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Derry/L'Derry and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown and Dalkey. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at great value prices.

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overly complicated process for someone that just wants to buy a bloody ticket on a bus!!!!!!”

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Posted 1 year ago

“The 702 bus from Greystones due at Booterstown (opp. Dart station) never showed up. Terrible service. On top of this, you can’t buy young person fares in person they need to be booked online 1 hour before travel.”

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Posted 1 year ago

“6.22am bus from Dublin city to airport was over 30 mins late. No apology, no notice, no explanation. Driver was exceptionally rude and arrogant, and refused to assist with our luggage, even though I was travelling with my elderly mother. My suitcase was pushed right into the centre of the hold, and when I said I couldn't reach it, he said "Not my problem". Will never travel with Aircoach again if this is their standard of 'service'.”

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Posted 1 year ago

“Your bus failed to turn up from UCD to airport for 6.12 this morning and waited for 25 minutes before having to take a taxi. This is not good enough and will never use you again or recommend you to anyone either. Martin Gilligan”

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Posted 1 year ago

“Too late, not on time.”

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Posted 1 year ago

“I booked the 08:55 bus. Bus arrived at 09:25 and said it was full even though I had a pre-booked ticket. Still waiting for a bus 15 minutes later and now I'm late for work. €10 for a 9km journey. Don't waste your money or time”

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Posted 1 year ago

“Worse bus service ever. Either it arrives 15/20 minutes late, or leaves before the departure time. I bought a ticket for 12 pm on Sunday from Dublin to Cork. The bus driver left the bus stop 4 minutes before the departing time, therefore people that arrived around that time missed the bus. That is completely unacceptable. We paid for the service and couldn’t use it. Also if you have to communicate with them during a weekend it is not possible cause it is outside their working hours. Go to Citylink, they have an incredible service, departs at the exact time, and have an office right on the bus stop that is open even on Sundays.”

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Posted 1 year ago

“Booked for Airport-7.20 am Wed 22nd. Didnt turn up so l had to book a taxi at 7.50 I rang customer service that afternoon but they said-no one in office till 8.30am so no one could put message on website stating it was running late(it turned up at 7 55!!!) This was absolutely no good to me as l would have missed my flight My taxi was €22. Extremely dissatisfied with service.”

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Posted 1 year ago

“Have now waited an hour for a Belfast bus that never showed, while multiple others have appeared, with drivers variously shirking responsibility, as it isn't their problem. Genuinely appalling, worthless non-service. No replacement bus, no excuse, nothing.”

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Posted 1 year ago

Thank you for taking the time to share your feedback about your recent experience with Aircoach. We truly appreciate customers like yourself who help us understand how we can improve our services. Could you please tell us when this happened as all our coaches from Derry and Dublin ran as planned today. Kind Regards, Aircoach

Posted 1 year ago

“On air coach 700 to Dublin airport. Coach driver is rude and abrupt. I have noticed this on my last few trips with various drivers. I am Irish but I can see the tourists are just as shocked as I am It does not take much to be nice to people Air Coach please ask your drivers to be polite and friendly they are probably the first people tourists see on arrival and it is not friendly or welcoming!!”

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Posted 1 year ago

Thank you so much for taking the time to share your feedback about your experience with Aircoach. We truly appreciate knowing about your recent trips and the behavior of our coach drivers, particularly on the 700 route to Dublin Airport. We sincerely apologize for the rude and abrupt attitude displayed by some of our drivers. We completely understand how important it is for our passengers, including tourists, to feel welcomed and comfortable right from the start of their journey. We will definitely address this issue with our drivers and emphasize the significance of being polite and friendly to all passengers. Your comment about being nice to people resonates deeply with us. Our aim has always been to provide exceptional service and create a friendly and welcoming atmosphere for everyone. We genuinely appreciate your insight and will use it to improve our services. If you have any additional suggestions or ideas on how we can further enhance our passengers' experience, please do not hesitate to let us know. We value your opinion and are committed to making the necessary changes to ensure that every individual has a positive and enjoyable journey with Aircoach. Thank you once again for sharing your thoughts with us. We hope to have the opportunity to restore your faith in our services and leave a lasting positive impression on all our passengers. Warmest regards, Aircoach Customer Service Team

Posted 1 year ago

“Bus 702 25 mins late on 30/5 at 0913. Rang service number 6 times: 4 x engaged, 1 x number unavailable message, 1 x immediate hang up. Another passenger got through eventually. When it did arrive, driver made no attempt to help with luggage.”

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Posted 1 year ago

Dear Graham,Thank you so much for taking the time to provide us with your feedback on your recent experience with Aircoach. We truly appreciate your valuable input and sincerely apologize for the inconveniences you encountered. It is indeed regrettable to hear about the issues you faced on Bus 702, with it being 25 minutes late on 30/5 at 0913. We understand how frustrating it must have been. We are also sorry for the difficulty you had in reaching our service number, experiencing engaged signals, an unavailable message, and an immediate hang up. We are glad to know that another passenger eventually managed to get through and assist you. However, we deeply apologize for the driver's lack of initiative in helping you with your luggage upon the bus's arrival. We are committed to improving our services, and your feedback plays a vital role in achieving that. We would be grateful if you could share any further suggestions or recommendations on how we can make things better for you and our future passengers. Your insights will be instrumental in helping us enhance our customer experience. Thank you once again for sharing your experience, Graham. We truly value your feedback and hope to have the opportunity to serve you better in the future. If you have any additional concerns

Posted 1 year ago

“Bus never turned up, so pre-booking was an expensive mistake. Choose a different company.”

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Posted 1 year ago

Thank you so much for taking the time to share your feedback about your recent experience with Aircoach. We genuinely appreciate your willingness to let us know about your disappointment and concerns. Please accept our sincere apologies for the inconvenience caused by the bus not turning up, especially after pre-booking. We understand that this resulted in an expensive mistake for you, and we deeply regret any frustration or inconvenience caused as a result. We value your trust in our company and rest assured, we are committed to providing a reliable and efficient service to all our customers. It is through feedback like yours that we can identify areas for improvement and prevent similar issues from happening again. To ensure a better experience for all our customers, we would greatly appreciate it if you could share more details regarding your specific situation. This would enable us to understand the root cause of the problem and take necessary measures to rectify it. Additionally, we would love to hear any suggestions you may have on how we can make amends and prevent such occurrences in the future. Once again, we extend our sincerest apologies for any inconvenience caused and we are dedicated to making your future experiences with Aircoach a smooth and pleasant one. We hope to have the opportunity to serve you better in the future.

Posted 1 year ago

“I had been waiting for my booked bus for 15 minuts and it did’t show up,I run to take a city bus to airport and I am risking to loose my flight”

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Posted 1 year ago

Dear Ele,Thank you so much for taking the time to provide us with your feedback on your experience with Aircoach. We sincerely appreciate your valuable input and apologize for the inconvenience you faced. We understand how frustrating it can be when a booked bus doesn't arrive as scheduled. Additionally, having to rush to catch a city bus and risking missing your flight must have been incredibly stressful. We apologize for any inconvenience and anxiety caused by this situation. We would like to make things right and ensure that this kind of issue does not happen again. We value our customers and their time, and we are committed to improving our services. If you have any suggestions on how we can enhance our operations, we would love to hear your thoughts. Please feel free to reach out to us with any further details or concerns. We appreciate your understanding and hope to have the opportunity to serve you better in the future. Thank you once again for your feedback and for bringing this matter to our attention. Warm regards, Aircoach Customer Support

Posted 1 year ago

“I’ve contacted you by email to discuss the bus incident (Aircoach hit a Dublin bus). I was hurt and had zero follow up, even though I gave my details at the time and followed up with emails.”

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Posted 1 year ago

Thank you for taking the time to share your feedback about your experience with Aircoach. We sincerely appreciate your valuable input and want to express our gratitude for bringing this matter to our attention. We understand that the bus incident you mentioned was a matter of concern, and we apologise for the lack of follow-up and communication you experienced. This is certainly not the standard of service we strive to provide our customers. We regret any inconvenience or distress this may have caused. In order to address the situation and make things better, we would appreciate the opportunity to further discuss the incident with you via email. We value your insight and would like to learn more about your specific concerns and how we can improve our services. Once again, we extend our heartfelt apologies for any inconvenience caused, and we thank you for bringing this matter to our attention. Your feedback is instrumental in helping us enhance our operations and ensure a better experience for all our passengers.

Posted 1 year ago

“This is not a review. But a follow up to my experience with aircoach. Just a quick reminder. My partner booked a return ticket on the 2-55 from Derry to Belfast international. We received a email a few days before informing us that departure time had changed not a problem. We phoned aircoach earlier that day as it was the 1hour forward for summer time. And was told by their representatives the bus was leaving on summer time. We arrived 20min before departure and waited till 3-30 at which point had to make difference arrangements. When l emailed aircoach was told that thy email us a few days before informing us that service was cancelled. After several emails back and forth with one of there supervisors and geting no answers to my questions that l asked thy just ignored my questions. So phoned to speak to there supervisor that replied to my emails. Was told he was busy and he would return my call that l never received. So l phoned again a few days later asking to speak to him when their representatives returned was told the supervisor was away on a training with aircoach and would not return till june. . After reading some of there recent reviews. I had to post this and the way thy treat there customers complaints. But l will call there supervisor in June mabey then he will be an holidays we will see.”

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Posted 1 year ago

Hi G., Thank you for taking the time to share your experience with Aircoach. We sincerely appreciate your feedback. An email as been sent to all customers advising of the change of schedule ahead of time. If you want to discuss your case with us, please contact us at info@aircoach.ie or +44 (0) 28 90330655.

Posted 1 year ago

“Hello. Everything was fine until yesterday. Yesterday, 23.05.24 I used your services, bus after flight 705Kh Belfast-Dublin. I bought tickets both ways. But the bus in the opposite direction: Dublin-Belfast at 14:50, 1 hour late. There were no reports of changes in the bus schedule. I had to cancel an important meeting that I had planned in advance. It was difficult for me to explain to the person the reason for postponing the meeting.”

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Posted 1 year ago

Thank you so much for taking the time to provide your valuable feedback on your recent experience with Aircoach. We truly appreciate customers like you who take the time to let us know about their journey. Firstly, please accept our sincerest apologies for the inconvenience you faced regarding the delay of the Dublin-Belfast bus on 23.05.24. We understand how frustrating it can be when unexpected changes occur without prior notification. We completely empathize with your situation, especially when important plans have to be rearranged. Your feedback helps us identify areas where we can improve our services, and rest assured that we will address this issue with our team to ensure better communication regarding any schedule changes in the future. We deeply regret that this experience resulted in the cancellation of your important meeting, causing inconvenience and difficulty in explaining the reason for the delay. We genuinely value your suggestions on how we can make things better. If you have any specific recommendations or would like to share additional details about your journey that could help us enhance our services, please feel free to reach out to us. Your input is vital as we continuously strive to provide an excellent travel experience for our customers. Once again, we thank you for bringing this matter to our attention. We apologize for any inconvenience caused, and we hope you will give us another opportunity to serve you in the future. Warm regards, Aircoach Customer Support Team

Posted 1 year ago

“Booked a return ticket. Travel Date: Thu 23rd May 2024. Departure Time: 07:45, Dublin outside Ned Nelly Casino. Bus arrived at 7.40. The driver was inside but not open doors, no info. We tried to for many minutes to call him, but he ignored us. At 8, after many knocking at the doors, he opened the window (not the door) asking me to come in the middle of the road (it is dangerous!), and screaming me "are you blind? It is out of service!". No more information when I said him that I had a reservation. He looks to be drunk. There was no indication that it was out of service (pictures attached). Then, I had to take a public bus, arrived very late at the airport and I had to literally run to arrive at the gate before the closure. I have not received any reimbursement or apologies yet. Aircoach is unrealiable, no information, drivers are unpolite and (maybe) drunk. Terrible experience.”

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Posted 1 year ago

Dear Mirko,Thank you so much for taking the time to provide us with your feedback on your recent experience with Aircoach. We sincerely appreciate your honesty and bringing these issues to our attention. Firstly, we would like to offer our sincerest apologies for the inconvenience and frustration you encountered during your journey. It is completely unacceptable that our driver ignored your attempts to contact him and displayed unprofessional behavior. Rest assured, we take this matter very seriously and appropriate action will be taken to address this situation. We understand the inconvenience caused by the delay and the subsequent need for you to take a public bus. We apologize for any stress this may have caused and for the lack of communication regarding the out-of-service status of the bus. This is certainly not the level of service we strive to provide our customers. We have reviewed the attached pictures showing that the bus did not indicate it was out of service, and we will be conducting an internal investigation to ensure this does not occur in the future. Regarding your request for reimbursement and apologies, we will handle this promptly and ensure that you receive the appropriate resolution. Our customer service team will be in touch with you shortly to discuss the necessary steps. Your feedback is invaluable to us as we continuously work towards improving our services. We genuinely apologize for the unprofessional behavior displayed by our driver and the overall negative experience you encountered. We would like to assure you that this is not a reflection of our usual standards. Once again, we apologize for the inconvenience caused and thank you for bringing this matter to our attention. If there's anything else we can do to make things right or if you have any further suggestions, please do not hesitate to let us know. We appreciate your patience and understanding. Kind regards, Aircoach Customer Support

Posted 1 year ago

“The 17.30 Aircoach has not shown up at all!!!!!!”

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Posted 1 year ago

Thank you for taking the time to share your experience with us regarding the 17.30 Aircoach service. We appreciate your feedback and apologize for the inconvenience caused by the coach not showing up at all. We understand the frustration and inconvenience this must have caused you, and we would like to make things right. In order for us to improve our services, could you please provide us with more details about what happened? We would greatly value any suggestions or insights you may have that could help us prevent such issues in the future. Once again, we would like to extend our sincerest apologies for this oversight. Your feedback plays a crucial role in our efforts to continuously enhance the quality of our service and ensure a reliable experience for all our passengers. Thank you for your understanding and your valuable input. Kind regards, The Aircoach Team

Posted 1 year ago

“It was very difficult to navigate returning journey. I tried several times to change time of return bus but it wouldn’t let me . The facility would only keep to outward journey. Took far too long and in the end I only bought single ( my daughter offered to collect me as she saw my frustration) . Not a great experience at all . PS I travel a lot and have no issues with price .”

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Posted 1 year ago

Thank you for taking the time to share your experience with Aircoach. We appreciate your feedback and apologize for the difficulties you encountered during your return journey. We are sorry to hear that you had trouble navigating the process of changing the time of your return bus. We understand how frustrating this must have been for you. Our team continuously strives to improve our services, and we apologize for any inconvenience caused in this instance. We sincerely apologize for the inconvenience you faced, leading you to ultimately purchase a single ticket. Your daughter's kind offer to collect you highlights the impact that these difficulties had on your experience. We understand that this was not the level of service you were expecting from Aircoach, and we apologize for any disappointment caused. At Aircoach, we value our customers' opinions and aim to provide a seamless journey. We would appreciate it if you could share more details about the issues you encountered during the process of changing the return bus time. This will help us identify areas of improvement and ensure that such issues are addressed promptly. Once again, we apologize for any inconvenience caused during your journey. We sincerely appreciate your feedback, as it allows us to learn from our mistakes and provide you with a better experience in the future. If there is anything else we can do to make it right, please do not hesitate to reach out to us. Thank you for choosing Aircoach, and we hope to have the opportunity to serve you better in the future.

Posted 1 year ago

“702 arrived very late. The punctuality record of Aircoach is increasingly poor. I have decided that it is too unreliable for future use.”

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Posted 1 year ago

Dear Mike,Thank you so much for taking the time to share your feedback regarding your recent experience with Aircoach. Your input is truly appreciated, and we apologize for the inconvenience caused by the delayed arrival of our service on route 702. We are genuinely sorry to hear that our punctuality record has not met your expectations, as we always strive to ensure timely and efficient service for our passengers. Rest assured that we take this matter seriously and will be looking into ways to improve our reliability. As a valued customer, we would love to hear more about your experience and how we could make things better. Your feedback is invaluable in helping us identify areas that require attention and implement necessary changes. Once again, we sincerely apologize for any inconvenience caused, and we hope to have the opportunity to restore your faith in Aircoach in the future. If you have any further comments or suggestions, please do not hesitate to reach out to us. Thank you for choosing Aircoach, and we appreciate your understanding.

Posted 1 year ago

Aircoach is rated 4.0 based on 19,256 reviews