Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,254 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Metrics

Info

About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Derry/L'Derry and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown and Dalkey. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at great value prices.

Visit Website

Write Your review

Tell us how Aircoach made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bus never showed so as a result 30 minutes behind schedule rushing for my flight. Unable to book online beforehand. Terrible service”

Helpful Report

Posted 1 year ago

“I’d like to question the Aircoach pricing policy for students.Why do students in full time education aged 14-16 have to pay for an adult ticket? It seems as though students aged 16-19 receive a 50% discount when they have a student leap card.An international student card was also not accepted on the Aircoach website during the booking process. Very disappointing.”

Helpful Report

Posted 1 year ago

“I ask the public to reply to this post.... After my complaint and phone calls plus my posts of no reply and excuses why there service was cancelled and emails sent that l never receive. I have taken to reading reviews posted by other customers. I have noticed aircoach give no reply to posts saying what a awful service thy have.... Buses not showing up... cancelled service... People having booked seats and then not available. If you read this post please give your thoughts why you think aircoach do not comment on these posts. As I said in a earlier post 81% giving a terrible service .”

Helpful Report

Posted 1 year ago

“Site is unusable”

Helpful Report

Posted 1 year ago

“Currently waiting at a bus stop for an hour, two timetabled buses have not arrived . Will now have to get a taxi to the airport”

Helpful Report

Posted 1 year ago

“The drive was fast, however, the driver didn’t stop at terminal 2. He said he would but then…didn’t. Blamed the passengers when we got off at terminal 1 since we didn’t stand up on a moving bus once we were close to terminal 2. How were we supposed to know that? Just. Stop. At. The. Terminal. And tell the passengers we are at the terminal. It isn’t that difficult. Being blamed as a passenger for not knowing where the terminal was located wasn’t okay.”

Helpful Report

Posted 1 year ago

“I have used the aircoach many times in the past but this morning I was very disappointed. We were at our stop 14 mins prior to the scheduled time. The bus didn’t come for another 22 minutes after the scheduled time. I was not alone, as I spoke to other passengers who had the same problem and are now very stressed and anxious about getting to the airport late! No apology from the very unfriendly driver either!”

Helpful Report

Posted 1 year ago

“Nothing short of a disgrace. Used to be excellent. Having been using this service since its inception and I can't recollect another service going so noticeably and visibly downhill. The bus did not appear this morning which left me in a very stressful situation prior to a long journey. Only that I had a relative close by that could assist I would have missed my flight. I travel frequently and have probably used this service 100s of times. From phantom buses not appearing to journeys taking twice as long as advertised to rude and unhelpful staff the list goes on. I have to agree with the group of passengers I witnessed last time I took this bus home complaining about how terrible the service has become. Find alternative ways even if it involves spending more money. The stress and hassle of this is not worth it. Particularly for tourists without a back up plan avoid!!!!”

Helpful Report

Posted 1 year ago

“Not a reliable bus company. I would recommend using a service 2 in advance of the suggested one to ensure your travel plans. For a bus firm connected to the airport, and the inflexibility of flight schedules, I would have thought the timing aspect would be attended to a lot better!”

Helpful Report

Posted 1 year ago

“No show! No staff to contact, appalling!”

Helpful Report

Posted 1 year ago

“For a service I have loved for years it just keeps going seriously down hill. I am booked to travel Monday with 2 children. I have been informed by email my booking is no longer valid they are literally cancelling all passenger bookings it seems. Then a second email to say ignore that. However, a glance at the website says it’s only a walk up service, no ability to book ahead for a 7-10 period while they ‘sort’ themselves out. I need to walk up to a bus, with a temporary schedule - so actually who knows when a bus might turn up- if I’m lucky I can buy (a more expensive) ticket there on the bus. So if the bus is full say goodbye to catching your flight, Aircoach just is not bothered. We are not going to dinner in town, or going to a gig. Yeap you’d be annoyed you missed those, or were 2 hours late. But missing a long haul flights could literally mean €5-10,000 out in last min flights and a shortened holiday. Why, oh why, are Aircoach so totally cavalier about their loyal customers? I’m deeply shocked. And there is no working phone number to clarify what is actually going on. Never mind that since Covid the schedule was cut from hourly to once every 2 hour's, and often 4 hours apart, as without notice busses are cancelled. Again then no one to call in Aircoach to find out when the next bus might be. Very happy to put my name to this review. Aircoach have you any regard for your loyal customers? Because it really looks like you hold us all in contempt.”

Helpful Report

Posted 1 year ago

“No organisation of a queue. We waited 25 minutes for a coach to arrive. When it arrived people who had bought tickets after us boarded the bus, while we waited for the luggage storage to be opened. The luggage storage was never opened and the driver informed us there was no space for us. Even after I told the driver and the attendant we had been waiting longer, they said there was nothing they can do. I then asked for a refund for my ticket and was told this wasn’t possible either. So I then I’m left with a ticket for a service they couldn’t provide. I asked the guy who could give me a refund if he, the guy who sold it to me could not. He replied ‘the company’. At this point I just gave up. Air coach has deteriorated significantly and I’m embarrassed that this is the type of service tourists potentially receive on arrival for their holiday. I will never use this service again”

Helpful Report

Posted 1 year ago

“Late and missed my flight thanks”

Helpful Report

Posted 1 year ago

“Stuck at Belfast International Airport for nearly an hour now, seems to be a problem with not getting the door closed. Absolutely no communication from the driver, everyone is tired and getting frustrated”

Helpful Report

Posted 1 year ago

“This is a follow up to my review and two follow ups to my review from two weeks ago. Aircoach never replied to my last two posts. As l said in my last post 81% of posts rated there service as terrible. With comments of Thieves.... Don't give them your money... Don't care about there customers... Ect... Ect. As l said at the top of this text l had no reply. That to me proves to me customer care... Customer assistant. To reply to questions and speak to there supervisor is a no no. Reading many reviews of bus not turning up... Passengers left stranded late at night as l was 3-30 in the morning and many others. I believe this company should be reported to fare trades department and investigate. Report it to your local T. D.the way thy treat the people. I believe that if thy don't reply the public will forget about it. And thy can sweep it under the carpet as thy say. To aircoach l will be following my complaint up and will see you in the small claims court”

Helpful Report

Posted 1 year ago

“I'm a frequent traveler on the Aircoach from Dublin to Cork, I'm using my student leap card to book tickets and travel for ages. The driver charged me extra 11 euros today when traveling from Dublin to Cork at 12pm, 23rd June 2024 stating that Student Leap Card is not a valid way to travel on a Young Adult Leap Card. The Driver was very rude infact. Please let me know how can I report this behavior towards me”

Helpful Report

Posted 1 year ago

“Don't bother paying extra for the flexi ticket. Its a con. Currently standing on my own on the Quay in Dublun after midnight because although I was in the queue before two women, and showed the driver my flexi ticket,, he randomly choose them for the last two seats. A joke.”

Helpful Report

Posted 1 year ago

“It is impossible to book online as an OAP - seems a deliberate ploy to ensure that we pay €30 each (when it should be free of charge)”

Helpful Report

Posted 1 year ago

“If you forget an item of luggage as our Turkish students did on Friday 14th June 2024 it is impossible to get on to anybody to trace it. Are the staff keeping lost property for themselves. This included personal documents and duty free items.”

Helpful Report

Posted 1 year ago

“Bus never showed up”

Helpful Report

Posted 1 year ago

Aircoach is rated 4.0 based on 19,254 reviews