Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,256 Reviews

75 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Derry/L'Derry and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown and Dalkey. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at great value prices.

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Todays 702 (10-July-24) service from Greystones planned to arrive at Frascati, Blackrock at 06:56 did not arrive. Several passengers (pre-booked and paid) had to take a taxi to the airport. This is a USELESS service if it is not reliable. I am travelling to the airport tomorrow morning and have already booked a taxi but would much prefer to take the bus.”

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Posted 1 year ago

“I have used your service over many years. In January 2023 I was stood in queue at Dublin airport for airbus. As I have a disability, ie limited mobility in both legs when I boarded bus and handed in my travel pass, which I had used on other occasions with no problems, I was told by a rude driver that I had to get off bus and wait till all other passengers with a paid ticket had boarded. Which I did and stood outside bus and when I boarded bus to sit in empty front seat as a disabled passenger the driver told me I couldn't sit there. I asked him why and he told me he was keeping the seat for someone. On arrival at terminal 2 bus stop a young girl boarded bus and sat in front seat. I wrote a formal complaint and stated I felt discriminated against due to being told passengers with travel pass had to wait until all other passengers had boarded. I also stated to company about the issue of not being allowed to sit in front seat but yet a young girl could sit in it at terminal 2. I also told company I was not looking for preferential treatment, just common courtesy. I got no reply from your company and have never used your service since.”

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Posted 1 year ago

“It used to be a brilliant service - fast and reliable, now with all the dreadful route changes its gone to dogs, it takes literally 3hrs how to get from Greystones to Dublin Airport, 2hrs from Cherrywod to the Airport! For comparison, I takes 2.5hr to get to Paris or Madrid from Dublin! Absolutely joke of the planning, people who did it, have to be fired as incompetent, because they have no clue what they are doing. Please return the old routes back and 702 from Greystones once an hour as it was before. Its just a disgrace now, utter disappointment ... Thank you!”

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Posted 1 year ago

“Bus never showed up.”

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Posted 1 year ago

“I booked a 04:00 air coach but no bus came along. Money has been taken but I missed my flight.”

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Posted 1 year ago

“I tried booking a fare for my 14 year old child, she is travelling with family who already have an existing booking, I could not book a child fare. I tried to add her to an existing booking but could not do this either. I called your customer service department for assistance but again they could not add a child fare to an existing booking, I was told the only option is to purchase an adult ticket. I have a registered leap card for my child but I'm still expected to pay an adult fare for a 14 year old who will be travelling with her Aunt and Grandparents. Your booking system should allow for this service. Is is an absolute disgrace that my only option is to purchase an adult fare.”

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Posted 1 year ago

“I just want to know, why the air coach doesn’t pass anywhere near Rathfarnham or Knocklyon. We had it many years ago, going through Templeogue, but suddenly stopped!. Many people would use it ! Margaret Brennan Knocklyon”

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Posted 1 year ago

“Any routes planned up the Malahide Road or Houth Road direct to the Airport”

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Posted 1 year ago

“Didn’t even want to give 1 star. Booked the aircoach and it never showed up. Useless service”

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Posted 1 year ago

“Waited for the 702 at Hyde road Dalkeyit didn’t arrive . Ended up having to get a taxi . No information available. Not a good start to a new service . Appalling .”

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Posted 1 year ago

“Unfortunately there isn’t zero stars. Where is the 626 am bus from Greystones Dart station. Glad I reserved a seat”

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Posted 1 year ago

“Delayed buses.”

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Posted 1 year ago

“I’m confident that Aircoach like to promote positive reviews so it is unlikely they will welcome this very honest review regarding my recent experience with Aircoach I am writing this review to express my deep dissatisfaction with the recent experience I had with Aircoach but also to help inform others of the pitfalls of using Aircoach.The entire process, from the misleading information provided to the very poor customer relations, has been extremely disappointing and frustrating. Firstly, the information on the Aircoach website and in your promotional materials was highly misleading, you state that bookings can be changed easily, but that’s not the case as amendments can only be made via your representative who at their discretion can approve or reject your request for changes. I booked a package that was advertised and paid extra for this to include flexible options. I booked a return ticket from foyle st Derry to Dublin and return. But due to Aer Lingus pilots dispute and cancellation of my flight I rearranged my travel from Belfast International so requested my travel ticket to be changed to and from Derry to Belfast. Aircoach refused to make the changes because they say I was changing my destination even though the coach stops at Belfast international on route to Dublin and back. It should be noted that I had paid the fees to travel to Dublin and return to Derry and was not looking for any discount for the much shorter journey. In addition to not accepting my request for amendment they also refused to refund my original ticket cost. So they state you can only change the date or time. This isn’t made clear on the website. This misrepresentation is unacceptable and has significantly impacted the quality of our trip. Secondly, the customer service we encountered in trying to resolve these issues was abysmal. When we initially raised our concerns, the response was dismissive and unhelpful. We were passed from one representative to another, each one more uncooperative than the last. There was a clear lack of communication and accountability, and it was evident that our issues were not being accurately noted or taken seriously. When I put my query in writing I waited a week to receive a response. Despite multiple attempts to seek resolution, including calls, emails, and in-person discussions, we were met with indifference and a refusal to provide any meaningful assistance. The failure of your team to work with us to resolve these issues is deeply concerning and suggests a severe lack of commitment to customer satisfaction. Overall, this experience has left a very negative impression, and I would strongly caution others against using your services. I hope that you take this feedback seriously and make the necessary improvements to ensure that future customers do not face similar frustrations. Sincerely, Mr ODonnell”

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Posted 1 year ago

“Waiting at Dublin airport for a bus that didn’t come - told the driver ‘didn’t show up’. Next bus isn’t going, so have to wait an hour longer. Can’t get a refund because ‘the ticket machines shut out’. All being blamed on a new roster. It’s a joke. But not funny.”

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Posted 1 year ago

“Bad company, not serious. Waiting for the bus to Belfast on 8 july at 8:50 am at O’conell st and the tickets already paid. The bus didn’t appear and when we phoned Aircoach they didn’t offer any solution. Just wait for the next bus , two hours later and no garanty for seat. Bad experience, money lost and not recomended.”

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Posted 1 year ago

“Went to drop my mother to the 3am cherrywood Aircoach, got there at 2.40, waited at the stop. Bus was there with driver inside. 3.05 still no movement from the driver from his phone. I knocked and asked what time is he planning to leave. "I don't start work until 3.30. So I ask where was the 3am bus, I get a rude "I don't know, wait until 3.30." So I just drove my mother in myself, ignorant and unhelpful. There was no 3am bus even though my mother had booked and planned around it. Dublin needs a proper metro! Terrible/unfriendly and unreliable service.”

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Posted 1 year ago

“Booked 11:30am departure from Blackrock. Bus simply didn’t show up. After 25 minutes decided I had no choice but to grab a taxi. Very stressful experience. What sort of a company is this that leaves its customers completely stranded.”

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Posted 1 year ago

“Had to buy my ticket from the driver as the online service was down but was then told that Young Adult tickets were only available online. Had to pay the full price (€12 instead of €5) which is ridiculous considering that booking online was not an option!”

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Posted 1 year ago

“Buses not operating to timetable on website. Arrived for 6.57 from Shankill but no bus arrived. Not happy….”

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Posted 1 year ago

“Waiting for 60 mins with my family from Shankill to Dublin airport and no bus. Tried ringing the phone number on the website and it’s no longer in service. Needed to get a taxi in the end. We’ll never use this service again.”

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Posted 1 year ago

Aircoach is rated 4.0 based on 19,256 reviews