Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.03

4.0 Rating 19,302 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,302 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I use the 703 on a regular basis, (8 to 10 times a year) all is good but I would love to see the bus run every hour as it did before the pandemic. running every 2 hours can mean a long wait at the airport or a big rush to try make it to the bus.”

Helpful Report

Posted 2 years ago

Hi John, Thank you for your positive review of Aircoach! We're glad you've enjoyed your experience so far. We appreciate your feedback and strive to ensure each of our customers have exceptional service. It's great to hear that you're getting to your destinations quickly and safely. Our team works hard to ensure the safety of all customers, and we're glad you're feeling secure on your travels. We appreciate your loyalty to our product and will continue to strive to make every customer know they're valued. Please reach out if there is anything else we can do to help ensure your continued satisfaction. Thank you again for your feedback! Sincerely, The Aircoach Team

Posted 2 years ago

“Driver took my card to tap rather that letting me tap it myself. He also turned my card so that the 3 digit security number on the back was visible. Made me very uncomfortable. I have written looking for explanation.”

Helpful Report

Posted 2 years ago

Thank you for your positive review of Aircoach! We're committed to delivering a top-notch experience for our customers and feedback like yours helps us to do that. We are pleased to hear that you find our service efficient and reliable. Our goal is to make each journey worry-free for our customers and we are always striving to improve our services. We truly appreciate your taking the time to share your experience. If there is ever anything else we can do to help you, don't hesitate to reach out. We are here to serve you.

Posted 2 years ago

“We feel we were really let down by Aircoach on Sept 6th. We got to Donnybrook really early 6:40 a.m. and saw the 6:56 fly by..."fully booked" as were the next 4 half hourly buses to the airport. Of course had we known, we would have booked but the obvious is that more buses, greater frequency are needed!”

Helpful Report

Posted 2 years ago

Dear Patricia, Thank you for your feedback about Aircoach! We truly appreciate it. We are committed to providing our customers with the best possible service and experience, and we strive to continuously improve our service and apologise for the inconvenience caused. If you ever have any questions or further feedback, please don’t hesitate to reach out to us. We are always here to help. Thanks again for your kind words! Best regards, Aircoach Team

Posted 2 years ago

“Great service but they need to run every hour, every two hours really messes with travel times.”

Helpful Report

Posted 2 years ago

“The coaches and traveling was ok overall, but the internet services were pathetic. No YouTube or Netflix browsing with bus wifi. I mean whats the point of this wifi if can't play songs or movies. I had nothing to do but sleep because wifi was pathetic. Sorry to say. You need to remove these restrictions for the passengers.”

Helpful Report

Posted 2 years ago

“Half an hour late, warm stuffy no ventilation, I have used the 700 leapardstown line for several years and have never once had an issue. The dalkey line was not the same experience and also terrible schedule.”

Helpful Report

Posted 2 years ago

“The lack of predictability is frustrating- I waited for 42 minutes in the rain for the bus I had booked, despite being 10 minutes early for the scheduled bus. It must have come more than 10 mins early. Although I understand traffic makes times slightly unpredictable, a live tracker would be extremely useful and reduce stress when trying to make a flight.”

Helpful Report

Posted 2 years ago

“I travelled from Cork to Dublin. The bus was comfortable and the journey was excellent and punctual. The young uniformed ticket checker in Cork was unnecessarily pompous, chiding me for not being 10 mins early (the bus was a third full) that same Message could have been delivered kindly and encouragingly to explain that it could make a difference if the bus was closer to being full. I inadvertently left a treasured and pretty cool scarf in the bus, only realising it when I arrived home. Despite engaging with Lost Property very quickly, the scarf had not been turned in. Very disappointing.”

Helpful Report

Posted 2 years ago

“I have a free travel pass,why do I still have to pay a fee?”

Helpful Report

Posted 2 years ago

“Toilet was out of order on a long trip. A few passengers had to convince the driver to stop so they could pee on the side of the highway. And it wasn't particularly clean, but other than that it was fine.”

Helpful Report

Posted 2 years ago

“The lady who sold me the ticket at the airport was extremely unpleasant”

Helpful Report

Posted 2 years ago

“Why have passengers to arrange their luggage in the coach. Placed my bag so I could easy retrieve it at the airport but it had been pushed to the very back of the coach. A young lady very kindly crawled into the coach and pulled it out. No help for elderly or disabled passangers.”

Helpful Report

Posted 2 years ago

“Coach was 15 mins late setting out and took nearly 4hours to arrive in Cork. It was a warm sunny day and the bus was very hot. I had to ask to have the air conditioner turned up and even then it remained uncomfortably hot inside the bus.”

Helpful Report

Posted 2 years ago

“Good service, on time, flexi time and good value. Couple of issues: 1) invest in a microphone or digital display to announce the next bus stop. Impossible to hear the driver announcing it and 2) Great to have wall plugs to allow to charge your phone, but in both trips, both were broken.”

Helpful Report

Posted 2 years ago

“My bus journey was perfectly fine. However it’s ridiculous that the bus only comes every two hours from Dalkey to the airport. It was every hour before Covid and should return to that frequency. I was in the Airport an hour before I needed to be as a result.”

Helpful Report

Posted 2 years ago

“We got on a modern, very nice Coach at Terminal 2 but then at Terminal 1, we had to change busses to an old, non Aircoach bus that wasn't nearly as comfortable. Felt a little like a bait and switch. Thankfully it did have USB chargers.”

Helpful Report

Posted 2 years ago

“Reliable service and friendly, efficient driver. Standard of coach was not the usual quality of some of your coaches.”

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Posted 2 years ago

“Disappointing schedule for Monkstown and it was late on last two occasions .”

Helpful Report

Posted 2 years ago

“The frequency (the service) is not what it was. In my last experience, coming in at Dublin Airport, I realised that you can't expect to get a connection give or take 15 minutes wait. You can't really depend on Aircoach now, I don't think. There was no person we could consult about questions we had. There was a stand but no person. She was there earlier but at 8pm there was no one. The driver of the bus that we finally managed to get, obviously, doesn't have much job satisfaction. Just stood there while we put in our bags and the same when we got off at our stop and had to get our bags from the hold. The service has gone downhill without a doubt. Pity. It was a great option.”

Helpful Report

Posted 2 years ago

“The aircoach vehicle was ok - relatively clean given that we took it from Cork and there are no cleaning facilities there. What really annoys me is that all the services go via city centers - none are direct to Airport. Would very much like an Airport direct service - Cork Airport to Dublin Airport for example”

Helpful Report

Posted 2 years ago

Aircoach is rated 4.0 based on 19,302 reviews