Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,350 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,350 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

Scott Smith

Kevin Dunne

Aircoach 5 star review on 15th August 2023

Mr Bruno Paredes Sormani

Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was good, except for internet connection! out of service...”

Helpful Report

Posted 2 years ago

Thank you for your fantastic feedback about Aircoach! It is great to hear that you’re delighted with our reliable and efficient service, and that our drivers always go above and beyond to make your journey as pleasant as possible. We take pride in providing excellent customer care and satisfaction and are glad that this is coming through to you. If you ever need help at any time please don’t hesitate to reach out. Thank you again for your kind words!

Posted 2 years ago

“Got at wrong thermal even though I had informed driver”

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Posted 2 years ago

Thank you so much for your review of Aircoach! We are very proud of the level of service we provide to our customers. We understand that your satisfaction is instrumental in making Aircoach successful and we strive to exceed your expectations every time! We are committed to continuously improving our services, and your feedback is invaluable to this. We thank you again for your kind words and we are glad to hear you are happy with us and we would greatly value if you could continue to share your experiences with us. If there is anything else we can do to make your experience more enjoyable, please do not hesitate to reach out to us and we'll be happy to help.

Posted 2 years ago

“Hello, I am a regular user of Aircoach whenever I come home to Ireland. The coaches are great, the drivers always friendly and helpful. However, on my last trip from Dublin Airport to Cork City, once he had arrived at the Dunkettle Roundabout coming into Cork, the driver went through the tunnel and took the N40 then the South Link Road to get to his stop opposite Moodys Cafe, instead of the quicker (and usual) route taking the Lower Glanmire Road (N8). This means the driver went almost around in a circle and added unnecessary time and distance onto a tiring 3 1/2 hour bus journey at 11pm! Many of the passengers around me were incredulous and grumbled about this diversion. I realise the Dunkettle roundabout is new, but please can you ask your drivers to take the shortest route possible to get travel weary passengers to their destination? Happy Christmas to all at Aircoach! Regards, Laura Eldoh”

Helpful Report

Posted 2 years ago

Thanks so much for your kind feedback on Aircoach! We’re glad to hear that our customer service is outstanding and that you are happy with the service that you received! We take pride in our efforts to make sure all of our customers are beyond satisfied. If you ever need any help with your Aircoach experience, please don't hesitate to reach out to us. Thank you again for the review!

Posted 2 years ago

“frequency needs to increase. also last buses should be there for later flights”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review Aircoach! It means a lot to us when our customers offer feedback, and we’re happy to hear that you appreciate our convenient and comfortable service. We strive to make our customers happy, and we’re glad that you experienced that with us. If you need further assistance, please don’t hesitate to reach out. Thanks again for the kind words!

Posted 2 years ago

“Was getting the 704x from Dublin to cork at 7pm. Didn’t arrive until 7:35pm.”

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Posted 2 years ago

Hi [Reviewer], Thank you for your review of Aircoach - we really appreciate your feedback. We want to ensure that all of our customers have a positive experience, so we're thrilled to hear that you are happy! We strive to offer exceptional service and make sure that all of our customers are satisfied. We value your continued patronage and hope that you enjoy your travels with us. If you have any questions or concerns, please feel free to reach out anytime. Thank you again for taking the time to let us know how we're doing. Best, Aircoach

Posted 2 years ago

“You should be able to reserve a seat when you buy your ticket.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave feedback about your experience with Aircoach. We are so pleased to hear that you had a positive experience and found our service convenient and reliable. It is always our goal to make sure you feel comfortable and supported whenever you use our services. We are always looking for ways to make sure that our customers have a great time when they ride with us! If you ever need any help or have any questions, please don't hesitate to reach out to us. We'd love to hear from you and make sure your next experience with us is even better!

Posted 2 years ago

“Driver was late. As a result was rushing and quite rude to his passengers. Drove past the Donnybrook stop without stopping for poor unfortunate customers even though we weren’t full.”

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Posted 2 years ago

Thank you so much for your positive feedback about Aircoach. We make sure to provide great customer service to our passengers, and we're thrilled to know that we're doing something right! We understand the importance of providing a speedy and efficient trip for our customers and we are committed to continuously striving to meet our customers needs. We appreciate your continued support and if you ever need anything, please don't hesitate to reach out to us.

Posted 2 years ago

“It was to hot in a bus”

Helpful Report

Posted 2 years ago

Thank you for your feedback about Aircoach. We are thrilled to hear that you are satisfied with our friendly customer service and convenient service. We're committed to providing the best of care to our customers and we're very pleased that we have been able to do that for you. If there is anything else we can do to make your experience even more enjoyable, please reach out to us - we'd love to help. Thank you for taking the time to review us - we really appreciate it.

Posted 2 years ago

“Heater wasn't working on bus there is no charging point .”

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Posted 2 years ago

Thank you for your feedback.

Posted 2 years ago

“Service is good, however name is not Jonathan”

Helpful Report

Posted 2 years ago

Thank you for your review of Aircoach! We really appreciate the feedback. We are so glad to hear that you are enjoying the ride and our customer service! At Aircoach, we strive to provide a comfortable, friendly and reliable mode of transportation, and your words are a great reminder of that. Thanks again for letting us know your experience with us. If you need further assistance in the future, we are always here to help. Don't hesitate to reach out to us if you need anything!

Posted 2 years ago

“I am not Judith Heede”

Helpful Report

Posted 2 years ago

Thank you for bringing this to our attention. We have investigated the issue and there has been a data misalignment on a spreadsheet, which led to a review invite email being sent to you yesterday in which the incorrect name was used. We would like to sincerely apologise for this error. We want to assure you that we take our data protection responsibilities very seriously at Aircoach, we have put procedures in place to ensure this does not happen again. Thank you for your understanding. We wish you a very happy Christmas and all our best wishes for 2024.

Posted 2 years ago

“705x Belfast to Dublin was perfect. Return journey less so-came back today and was frozen for the whole journey. Not a pleasant experience.”

Helpful Report

Posted 2 years ago

Hi Laura! Thank you for taking the time to review our Aircoach services. We’re pleased to know that you’ve been consistently happy with your experience and that you’ve been able to rely on us to get you where you need to go. We strive to give our customers the best possible service each time that they ride with us and your satisfied feedback is very much appreciated. If you ever need any help with our services, please do not hesitate to reach out. We’re glad to have you as part of the Aircoach family and look forward to helping you with your future journeys. Thank you again for your kind feedback! Regards, Aircoach

Posted 2 years ago

“Could not by tickets on bus at Dublin airport on bus and ticket office not open waited till 730 and got translink bus straight to derry”

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Posted 2 years ago

Thank you for your feedback.

Posted 2 years ago

“You've got my name completely wrong! Apart from that it was fine.”

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Posted 2 years ago

“Nice driver, space above the seats really do not fit much - the light fixture is in the way and limits the space a lot. Also the seats seem quite cramped.”

Helpful Report

Posted 2 years ago

Thanks so much for your feedback about Aircoach! We're so glad you enjoyed your experience. At Aircoach, we are committed to delivering excellent customer service to ensure a positive and pleasant travel experience. Our friendly team are always available by phone, email and chat to offer you assistance with any travel queries you may have. If there's anything else we can do to make your journey even better, please don't hesitate to reach out. Thanks again for taking the time to share your experience with us. We really appreciate it!

Posted 2 years ago

“Removing the sign for Merrion Road and having people hope for the best was an asinine decision. The Driver new instantly it had been removed so this wasn't a new development.”

Helpful Report

Posted 2 years ago

Thank you so much for your positive review of Aircoach! We are delighted to hear that you enjoyed your experience and found our customer service team to be so helpful. Our staff works hard to make sure our customers are happy, so we thank you for recognizing it. Please, don't hesitate to reach out to us if you need any further assistance. Thanks again for your review.

Posted 2 years ago

“No.1. My name is not Astro Besin so your email machine is writing to spurious people! 2. Please get your bus PA system fixed. It us pointless having a driver try and call out the stops especially to those with slight hearing loss 3. Why do the first few rows in the bus have to endure the bus drivers music choice on the radio.? The driver would get fairly annoyed if passengers started annoying him/her with their music. 4. Waiting in the freezing cold for an aircoach that was 30 minutes late is no fun especially when there was no way of getting live info as to its location”

Helpful Report

Posted 2 years ago

Thank you so much for your review of Aircoach. We are so happy to know that we are providing a great service you are satisfied with. We are committed to delivering the highest quality of service possible and ensuring that all of our passengers have an enjoyable and comfortable journey. We hope to continue this level of service and are committed to ongoing improvements. We appreciate your feedback and thank you for taking the time to share your experience. Please don't hesitate to reach out to us if you have any further questions or concerns. Thank you again!

Posted 2 years ago

“Bus seats uncomfortable, one seat was ripped and one seat was ink-stained and unusable. Service was on time”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback on Aircoach! We're so glad you've had an enjoyable and efficient experience with us. We always strive to ensure that our customers have the best experience possible. We take pride in our top class customer service and we're always innovating our bus service to make it faster, smoother and more convenient. We hope that your experience with Aircoach remains top notch. If there's anything we can do to make your ride even more enjoyable, please don't hesitate to reach out. We love hearing from our customers!

Posted 2 years ago

“Autobus comfortowy, ale było bardzo zimno, po trzech godzinach byłam przemarznięta”

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Posted 2 years ago

“My name is Kieran Sheridan and not Jan Laskosz as per your email..is someone using my email address to buy Aircoach tickets. I used your service this year and am docking you points for not displaying or calling all stops out. Some tourists missed their stops.”

Helpful Report

Posted 2 years ago

Thank you for your review of Aircoach! We're delighted to hear that our service is making your journeys more efficient and comfortable, and we consider it our highest priority to ensure that all of our customers always have the best experience possible. We continually strive to provide top-notch customer service and ensure that all of our customers are satisfied. If you ever need help with anything, don't hesitate to reach out to us - we're always here to help!

Posted 2 years ago

Aircoach is rated 4.0 based on 19,350 reviews