Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.04

4.0 Rating 18,784 Reviews

75 %

of reviewers recommend Aircoach

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About Aircoach:

Ireland's favourite coach operator with services from Dublin Airport to Cork, Belfast, Derry/L'Derry and three routes to Dublin City Centre and onward to the South Dublin suburbs of Leopardstown and Dalkey. Hop on board our modern coaches for safe, reliable, convenient journeys to Dublin Airport and beyond - all at great value prices.

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Aircoach 5 star review on 13th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry, more frequent service needed. Every 2 hours to South Dublin is not enough. It used be every hour, which was great and buses were always full.”

Helpful Report

Posted 1 year ago

Dear Gra, Thank you so much for taking the time to give us your feedback about Aircoach. We are always striving to make sure our customers have the best experience possible. We value your comments and take them into account in order to improve our service. We’re glad that you found us to be reliable and convenient and that we were able to provide the travel experience you were hoping for. We want all of our customers to have a great experience, so please don’t hesitate to reach out to us if you need any help in the future. Thanks again for your kind words! Best, Aircoach

Posted 1 year ago

“I use the 703 on a regular basis, (8 to 10 times a year) all is good but I would love to see the bus run every hour as it did before the pandemic. running every 2 hours can mean a long wait at the airport or a big rush to try make it to the bus.”

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Posted 1 year ago

Hi John, Thank you for your positive review of Aircoach! We're glad you've enjoyed your experience so far. We appreciate your feedback and strive to ensure each of our customers have exceptional service. It's great to hear that you're getting to your destinations quickly and safely. Our team works hard to ensure the safety of all customers, and we're glad you're feeling secure on your travels. We appreciate your loyalty to our product and will continue to strive to make every customer know they're valued. Please reach out if there is anything else we can do to help ensure your continued satisfaction. Thank you again for your feedback! Sincerely, The Aircoach Team

Posted 1 year ago

“Driver took my card to tap rather that letting me tap it myself. He also turned my card so that the 3 digit security number on the back was visible. Made me very uncomfortable. I have written looking for explanation.”

Helpful Report

Posted 1 year ago

Thank you for your positive review of Aircoach! We're committed to delivering a top-notch experience for our customers and feedback like yours helps us to do that. We are pleased to hear that you find our service efficient and reliable. Our goal is to make each journey worry-free for our customers and we are always striving to improve our services. We truly appreciate your taking the time to share your experience. If there is ever anything else we can do to help you, don't hesitate to reach out. We are here to serve you.

Posted 1 year ago

“We feel we were really let down by Aircoach on Sept 6th. We got to Donnybrook really early 6:40 a.m. and saw the 6:56 fly by..."fully booked" as were the next 4 half hourly buses to the airport. Of course had we known, we would have booked but the obvious is that more buses, greater frequency are needed!”

Helpful Report

Posted 1 year ago

Dear Patricia, Thank you for your feedback about Aircoach! We truly appreciate it. We are committed to providing our customers with the best possible service and experience, and we strive to continuously improve our service and apologise for the inconvenience caused. If you ever have any questions or further feedback, please don’t hesitate to reach out to us. We are always here to help. Thanks again for your kind words! Best regards, Aircoach Team

Posted 1 year ago

“Great service but they need to run every hour, every two hours really messes with travel times.”

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Posted 1 year ago

“The coaches and traveling was ok overall, but the internet services were pathetic. No YouTube or Netflix browsing with bus wifi. I mean whats the point of this wifi if can't play songs or movies. I had nothing to do but sleep because wifi was pathetic. Sorry to say. You need to remove these restrictions for the passengers.”

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Posted 1 year ago

“Half an hour late, warm stuffy no ventilation, I have used the 700 leapardstown line for several years and have never once had an issue. The dalkey line was not the same experience and also terrible schedule.”

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Posted 1 year ago

“The lack of predictability is frustrating- I waited for 42 minutes in the rain for the bus I had booked, despite being 10 minutes early for the scheduled bus. It must have come more than 10 mins early. Although I understand traffic makes times slightly unpredictable, a live tracker would be extremely useful and reduce stress when trying to make a flight.”

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Posted 1 year ago

“I travelled from Cork to Dublin. The bus was comfortable and the journey was excellent and punctual. The young uniformed ticket checker in Cork was unnecessarily pompous, chiding me for not being 10 mins early (the bus was a third full) that same Message could have been delivered kindly and encouragingly to explain that it could make a difference if the bus was closer to being full. I inadvertently left a treasured and pretty cool scarf in the bus, only realising it when I arrived home. Despite engaging with Lost Property very quickly, the scarf had not been turned in. Very disappointing.”

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Posted 1 year ago

“I have a free travel pass,why do I still have to pay a fee?”

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Posted 1 year ago

“Toilet was out of order on a long trip. A few passengers had to convince the driver to stop so they could pee on the side of the highway. And it wasn't particularly clean, but other than that it was fine.”

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Posted 1 year ago

“The lady who sold me the ticket at the airport was extremely unpleasant”

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Posted 1 year ago

“Why have passengers to arrange their luggage in the coach. Placed my bag so I could easy retrieve it at the airport but it had been pushed to the very back of the coach. A young lady very kindly crawled into the coach and pulled it out. No help for elderly or disabled passangers.”

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Posted 1 year ago

“Coach was 15 mins late setting out and took nearly 4hours to arrive in Cork. It was a warm sunny day and the bus was very hot. I had to ask to have the air conditioner turned up and even then it remained uncomfortably hot inside the bus.”

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Posted 1 year ago

“Good service, on time, flexi time and good value. Couple of issues: 1) invest in a microphone or digital display to announce the next bus stop. Impossible to hear the driver announcing it and 2) Great to have wall plugs to allow to charge your phone, but in both trips, both were broken.”

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Posted 1 year ago

“My bus journey was perfectly fine. However it’s ridiculous that the bus only comes every two hours from Dalkey to the airport. It was every hour before Covid and should return to that frequency. I was in the Airport an hour before I needed to be as a result.”

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Posted 1 year ago

“We got on a modern, very nice Coach at Terminal 2 but then at Terminal 1, we had to change busses to an old, non Aircoach bus that wasn't nearly as comfortable. Felt a little like a bait and switch. Thankfully it did have USB chargers.”

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Posted 1 year ago

“Reliable service and friendly, efficient driver. Standard of coach was not the usual quality of some of your coaches.”

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Posted 1 year ago

“Disappointing schedule for Monkstown and it was late on last two occasions .”

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Posted 1 year ago

“The frequency (the service) is not what it was. In my last experience, coming in at Dublin Airport, I realised that you can't expect to get a connection give or take 15 minutes wait. You can't really depend on Aircoach now, I don't think. There was no person we could consult about questions we had. There was a stand but no person. She was there earlier but at 8pm there was no one. The driver of the bus that we finally managed to get, obviously, doesn't have much job satisfaction. Just stood there while we put in our bags and the same when we got off at our stop and had to get our bags from the hold. The service has gone downhill without a doubt. Pity. It was a great option.”

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Posted 1 year ago

Aircoach is rated 4.0 based on 18,784 reviews