Aircoach Reviews

Name: Aircoach
Address: Airport Business Park, Airport Business Park, Dublin
Rating: 4.02

4.0 Rating 19,349 Reviews

75 %

of reviewers recommend Aircoach

Company Reviews

Questions

Metrics

4.0

Based on 19,349 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

info@aircoach.ie

Location:

Airport Business Park,
Airport Business Park
Dublin
david.oconnor@aircoach.ie

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Aircoach 5 star review on 13th November 2023

Anonymous

Aircoach 5 star review on 4th September 2023

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Aircoach 5 star review on 15th August 2023

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Aircoach 5 star review on 10th July 2023

Myco Gem Licayan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I reviewed the three options for transport to the Airport- car and parking, taxi and Aircoach. As we live quite close to the Leopardstown stop and were able to book seats on a specific bus we opted for the Aircoach. The journey to the airport was exactly as expected, the bus was on time, the driver had details of our booking and we arrived just before the indicated time. Our return journey was not as pleasant. We arrived 40 minutes before the bus I'd booked. I spoke to the Aircoach employee who said it was no problem to take seats on the earlier bus. The bus arrived and there were not enough seats to accomodate my family. This was not an issue as it was not our booked journey. The bus failed to turn up at 7.30 and at 7.45 when we checked with the Aircoach employee she informed us that there had been mechanical issues with the 7.30 bus. I found it incredible that this information was not relayed to customers waiting nearby for the 7.30 bus... We did get our seats on the 8pm service but there were many passengers left behind. Based on this experience I would not opt to take the bus from the Airport home again, it is unreliable and there is no effort to keep customers informed. I sent an email about our experience and it took two days to receive an unsatisfactory response.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review Aircoach. We are sorry to hear that your return journey was not as pleasant as your journey to the airport. It is unacceptable that there were mechanical issues with the 7.30 bus and that customers were not informed in a timely manner. We take this feedback seriously and thank you for bringing this to our attention. In the future, is there anything we could do differently to improve your experience with us? We value your feedback and appreciate your time in letting us know.

Posted 2 years ago

“Easy online booking with punctual arrival and drop off - excellent service.”

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Posted 2 years ago

“Coach was on time clean and comfortable Driver communicated well All in all great service which i will use again no doubt”

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Posted 2 years ago

“A young man was very abusive and high on drugs the bus driver had to redirect to urlingford Town called the gaurds and they drove passed without stopping the driver had to continue to drive with this passenger on board as he refused to get off a very uncomfortable experience”

Helpful Report

Posted 2 years ago

Thank you for your review of your experience on Aircoach. We appreciate you taking the time to let us know. We are sorry that you had to experience a young man who was very abusive and high on drugs. We apologize for the uncomfortable experience and would like to work on how to make things better. Can you tell us more about your experience? Your feedback is valuable and will help us learn and grow.

Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Always on time, very good choices to get to the airport whenever you want.”

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Posted 2 years ago

“Excellent, on time , clean and fast”

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Posted 2 years ago

“It takes one experience to ruin a great reputation - on 2 occasions the air coach bus did not turn up despite my ticket being purchased online, one experience was the Greystones - Airport route (and another but wasn't due for 2 hours so I was left uninformed about the bus not coming) and the other one was Leopardstown - Aiport with the following but booked out. I have used Airoach for many years and have had great experiences until post-pandemic times when the bus is unreliable. I had to go on Twitter to get a response from Aircoach and emailing you with my feedback after I almost missed my flight did not work. You have a lot of work to do when it comes to communication with and respect towards customers. Good luck.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience. We apologize for the two occasions on which one of our buses failed to turn up. We take your feedback seriously, and we understand how frustrating this situation was for you, especially since you have relied on us for many years. We welcome any suggestions on how we can improve our customer service and communication going forward. It would be great to hear your views on how we can make things better. Please reach out to us directly so that we can take your feedback into consideration and see how we can improve our services for all our customers. Thank you for your time and feedback.

Posted 2 years ago

“Drivers were very polite on each trip my return trip was lady driver who went above and beyond looking after the tourists on board. Gave them a guide advised them where best to eat excellent service”

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Posted 2 years ago

“On time, comfortable seat.”

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Posted 2 years ago

“Driver was a rude and the fact that my stop in blackrock only has an aircoach every 2hrs makes it very difficult”

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Posted 2 years ago

“I lost something on an aircoach and because of the opening hours of the lost and found office I am never able to collect them. I have been in the airport and they are always closed. If you work normal hours monday to friday they dont have an option for you”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to let us know about your experience. We apologize that you lost something on an Aircoach coach and weren't able to collect it because of the opening hours of the lost and found office. We understand that this must be a very frustrating situation, and we'd like to know how we can make things better for you. Is there another way, maybe outside of normal office hours, that you would be able to collect what you lost? We value your feedback and would like to try to help rectify the situation. Please do not hesitate to contact us directly for further assistance.

Posted 2 years ago

“Went to book the Young Adult fare for my 17 year old online. It asked for the relevant Young Adult card number. However the Young Adult/Leap card ID number that he has was constantly being declined saying the number was incorrect. Tired several times and eventually gave up and had to buy him a full Adult fare ( VWQV-WOMU-COUA) Maybe it’s deliberate! The FAQ and online “help” was not helpful at all either. I would like to hear back and help me understand what happened and also a clearer set of helpful instructions online.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your experience of Aircoach. We apologize for the issues you encountered when attempting to book the Young Adult fare for your 17 year old. We understand how frustrating it is to experience difficulties and we greatly value your feedback on the website FAQ and online help. Your feedback is essential for us to improve and we want to thank you for bringing this to our attention. Could you please let us know how we can make things better for you in the future? We really appreciate the time you have taken to give us your honest feedback. Again, thank you for your experience and feedback - we value it greatly.

Posted 2 years ago

“All good and punctual”

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Posted 2 years ago

“Bus was bang on time both times I used it. Buy tickets online in advance whenever possibile as it is definitely cheaper”

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Posted 2 years ago

“Was prompt and got us to the airport in perfect timing comfortable seats too”

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Posted 2 years ago

“Firstly, the coach was 20 minutes late, unacceptable at the best of times. Even less so when it was hammering down with rain. The coach was then so cold, I feared I could be catching Hypothermia!”

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Posted 2 years ago

Thank you so much for your feedback. We're really sorry about the delay and the cold conditions you had to endure on the coach. It's unacceptable for us and we want to make sure it doesn't happen again. To that effect, could you please detail the experience you had so we can investigate and see what can be done to prevent this from happening again? Our utmost apologies for not providing the level of service and comfort you deserve.

Posted 2 years ago

“Great service. On time. Very helpful driver. Thank you.”

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Posted 2 years ago

“Comfortable and punctual”

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Posted 2 years ago

“Ran a bit late but the journey was safe.”

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Posted 2 years ago

Aircoach is rated 4.0 based on 19,349 reviews