AJIO.com Reviews

Name: AJIO.com
Rating: 1.24

1.2 Rating 1,881 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

Questions

Metrics

1.2

Based on 1,881 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how AJIO.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

AJIO.com 1 star review on 30th April 2025

Tejas Gowda

AJIO.com 1 star review on 29th April 2025

Sanskriti Pandey

AJIO.com 1 star review on 24th April 2025

Anonymous

658

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad I ordered clear cotton block print but I got worst material. It's synthetic ver bad quality. Even in my ordered list it's not visible to return. Give me suggestions to return”

Helpful Report

Posted 11 months ago

“Worst app to order anything. They keep on delaying the delivery date. No support of customer care. Please do not buy from them. You will keep waiting for ages. Pathetic”

Helpful Report

Posted 11 months ago

“Delivery of wrong item.(Order ID: FN9834504854)Daevish women 3 piece cord set. wrong item delivery at my doorstep by ajio.I have opened the package in front of delivery agent and showed the wrong product delivery.When I filed complaint from my ajio app along with pictures,they denied return saying that the correct item has been sent to you.When I asked proof for that they again denied.I have been ordering from ajio for past 1 year almost every month and since then I have never such type of cheating act from ajio.”

Helpful Report

Posted 11 months ago

“I have purchased one wrist watch unfortunately from Ajio. Upon unboxing the packet found it was discolored and defunct. When return request initiated the person came, he refused to pick up as it's little bit different from website. Spoke to Ajio customer care executive they seemed very helpless. Sent mails but till the date there is no resolution comes out. Ajio is just extending the dates of resolution. It's painful for me. Much better Flipkart or other window shopping app. Please please refrain from Ajio”

Helpful Report

Posted 11 months ago

“Fake company.......worst experience ever .....poor customer service”

Helpful Report

Posted 11 months ago

“I recently purchased the O3+ Dermal zone Face Wash from Ajio.The price I paid was Rs. 354, while the MRP is listed as Rs. 285. When i call customer services said to send a mail when i sent mail reply contact customer care.again i call customer services again said to send mail again.again i sent mail no reply.”

Helpful Report

Posted 11 months ago

“Very pathetic company I have experience. They ship wrong product and deny to take it back and refund your money. They are making fool to the customer and earning money and spending on there lavish lifestyle and wedding.”

Helpful Report

Posted 11 months ago

“I have recently ordered sliders and shoes from Ajio and its a pre paid order. They canceled my order by saying technial logistical issue. And when i placed the same order for COD. It was delivered. This is soo unacceptable!!”

Helpful Report

Posted 11 months ago

“They're terrible. I ordered 3 items for a friend with a wrong pin code. They delivered 2 of them but kept saying they couldn't deliver the third coz of the pin code. They couldn't update the pin or cancel the product. As a customer, my only option is to wait for the 3rd failed delivery attempt for tje product to reach tje warehouse and tje refund to be processed. They can't do anything including communicating with their delivery partners. No process in place, no help, no options, no service. The customer service rep even said the friend should pick up the order from the pin code mentioned - as if a pin code is a mall or a temple. Terrible is the word”

Helpful Report

Posted 11 months ago

“Delivery is too slow. I still not received my order since 20 days. Now they told me that ur order is going to cancel.”

Helpful Report

Posted 11 months ago

“I had a worst ever experience with AJIO, i ordered fit Jeans on 14th june 2024 but delivery date moved for 27, but again it's not delivered, then delivery date change to 30th June, Now it shows 3rd of July, Still how many time u change the delivery date...?? so am completely disappointed with this. Here it's shows the complete negligence & poor response . If I ordered today means they will deliver by next month....?”

Helpful Report

Posted 11 months ago

“Ajio keeps posting products with discounted rates and sends defective products. After sharing the images to customer care still the shadow fax courier boy refuses to take the product”

Helpful Report

Posted 11 months ago

“They don't deliver the goods on time and after damaging it they say that your order has been cancelled”

Helpful Report

Posted 11 months ago

“They sell wrong products and don't take returns. Their delivery partners keep sending messages that they tried to pick up the package but could not with an obvious intention to not accept returns. Scoundrels!! Don't know how they are surviving with such pathetic return policy and no one to listen”

Helpful Report

Posted 11 months ago

“On the app it shows refunded but the amount has not yet been credited to my bank account it's been more than 7 days.Also their customer service is so poor I didn't find any way to reach out to them and report my problem...”

AJIO.com 1 star review on 29th June 2024

Helpful Report

Posted 11 months ago

“Very poor service Ordered 3 products After 20 days , delivered one product only and cancelled other 2 products after 20 days 🤣🤣. Totally unreliable. I think they have no inventory and tries to make jugads to arrange the products after the order. That's why they take too much time in delivery the orders and cancel if jugad is not set. Very bad experience.”

Helpful Report

Posted 11 months ago

“Fake site .I returned some items and not get my refund back .now no number from where I can resolve my issue”

Helpful Report

Posted 11 months ago

“AJIO customer service is very bad, also delivery not sent on time.. I have ordered 1 order and I got the order after 1 month.”

Helpful Report

Posted 11 months ago

“I ordered a heel from ajio but it didn't fit me well also the quality so decided to return and get refund. But it is has been more than 20 days i haven't got my refund yet. Also when I call customer care they doesn't respond and if they do they're always like give me reference id and ask me to mail my bank statement. So even if I do that they're like do it again and again.. Such a disgrace we live in... Scamming innocent money... And the fun part is in my ajio account they're showing refund initiative to directly refunded like really? Do buy from ajio such a shame and scamming apps u got...”

Helpful Report

Posted 11 months ago

“It's a SCAM! SCAM! SCAM. This app earns so much money just by the orders and returns wil explain how. 1st u order a product they wil take 6_ 7 days to deliver BUT! BUT! On last day they wil cancel ur order saying due to some technical issue. Now think of lakhs of such orders for 7 days they get interest on that amount. Now 2nd when u return the product they won't pick up the product for months so again for month they get interest in that amount again think of lakhs of such return issue. So it's a SCAM! SCAM! SCAM!”

Helpful Report

Posted 11 months ago

AJIO.com is rated 1.2 based on 1,881 reviews