AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 1,959 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 1,959 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 25th July 2025

660

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst service. My purchased product not return yet.no response from customer care service.”

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Posted 5 months ago

“I bought a sweater from ajio now I want to return it but they are saying I can't return it because I applied a coupon on my order I can't use the product and my money is wasted now”

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Posted 5 months ago

“Worst app order one item and after 20 days they cancelled it without reason. Worst app.”

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Posted 5 months ago

“Worst experience with Ajio I've ordered 3 times and 3 times it scammed me”

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Posted 5 months ago

“Very bad service. i paid on 20-3-25 for two quantity. one quantity delivered. balance one quantity still not delivered. today 1-4-25. 11 days gone. Very bad experience. No proper reply for second quantity despatch”

AJIO.com 1 star review on 1st April 2025

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Posted 5 months ago

“I have issue regarding return.Delivery agent neither visit at my plave to pick my product nor contact me.Now ajio is not helping me to return my product.”

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Posted 5 months ago

“I am a regular customer of Ajio.Last month I ordered a tee from Ajio which was oversized for me.The return request was generated immediately.After repeated changes in return pick up dates from Ajio's end ,one fine day Ajio cancelled the return pick up without any explanation after more than 20days.After more than 1.5 months and 3 complaints and multiple calls ,the customer care has not resolved the issue.They raise new complaints every time.The convenience fee we pay is definitely not giving any convenience.This has happened a few years back too but later the delivery and pick up issues have been resolved.As I have no way to escalate the level and resolve my issue,I am forced to leave this review.”

AJIO.com 1 star review on 28th March 2025

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Posted 5 months ago

“Very bad delivery services never deliver anything on time don't order anything from here bcus you never get anything on time”

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Posted 5 months ago

“Very bad delivery services never deliver anything on time don't order anything from here bcus you never get anything on time.”

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Posted 5 months ago

“Refund process very bed ,still now I not receive refund amount,”

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Posted 5 months ago

“No one to hear customer care grievances …almost a month trying to reach for the refund of wrong product delivered”

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Posted 5 months ago

“Late delivery and didn't give the delivery date always due my parcels”

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Posted 5 months ago

“I ordered some non returnable stuff and I am literally so upset . Why did I even trust ajio without reading any review. Not gonna buy anything again from your app! So sad to say I wasted my money. And this is the last time I ordered something. The product is purely different from what was showing in the picture. And it's non returnable.! Well done ajio !!!”

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Posted 5 months ago

“Very bad quality product sold in your app,waste customer care, return policy is very bad,3rd class product sold by Ajio”

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Posted 5 months ago

“Ajio service is toooo worst ... my parcel is delayed 3 time . I didn't received my parcel .”

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Posted 5 months ago

“Thank you the product is so awesome ✨ It's very good and the fabric is also awesome plus the shoulder and length is accurate over all I'm satisfied with my purchase thanks ❤️✨🎀”

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Posted 5 months ago

“We have been following up with the customer care team for over 2 weeks now for a refund of the wrong product that was delivered. The customer care department is not at all helpful. We have been emailing the team with all the required images of the wrong product that was delievered however they are not able to coordinate with their email department to check on the details. Each time we follow up they just have to say we are sorry but the email department could not view the images and nothing much we can do, you have to wait for 48 hours. They do not even coordinate with email team to check the concerns. AJIO has the most unprofessional team. Our money is yet not refunded.”

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Posted 5 months ago

“They are not refunding the amount”

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Posted 5 months ago

“Ajio is not refunding amount .. Not a proper reply from customer care Don't buy anything..”

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Posted 5 months ago

“The worst app ever. Dont use it guys. They are frauds”

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Posted 5 months ago

AJIO.com is rated 1.2 based on 1,959 reviews