AJIO.com Reviews

Name: AJIO.com
Rating: 1.24

1.2 Rating 1,883 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 1,883 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 30th April 2025

Tejas Gowda

AJIO.com 1 star review on 29th April 2025

Sanskriti Pandey

AJIO.com 1 star review on 24th April 2025

Anonymous

658

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ajio is associated with Xpressbees for their delivery. I think criminals are working on this. They refused to deliver my prepaid order and he has been so abusive to me. 9995999420- Siraj is the person who was so rude when I asked for the details. He even told Ajio is the worst company ever and he doesn't like to deliver the orders from Ajio to the clients. Unfortunately, I ordered a no-exchange product and I am in the middle of the sea now.”

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Posted 11 months ago

“Am v much happy 😃 for being n AJIO for last one year. Actually I buy Kurtis from AJIO n I really look like an angel with their attire ! Am not understanding why the review s v much toxic ,I would definitely recommend AJIO”

AJIO.com 5 star review on 19th June 2024

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Posted 11 months ago

“Worst experience I have forever I order a sliders from Ajio but size was bigger and on 14 June I request to return that product but no one coming for pickup it been 5 day’s I called to costumer care as well but they said it will be pickup by today by 9 pm but still no one is coming for pickup”

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Posted 11 months ago

“This company is very big CHOR. I Odered 3 tops buy but they send me only 2 tops its prepaid Oder I made call to cc instantly I received the parsol and told the same . They close my complaint within contacting me. They update that no default firm our side. I again made a call to cc they said our senior wil call u but no one called. Again complaint was closed by update same. They r realy chor they cheat people and make company. I Odered tops his associate SHEETAL associate my oder number is FL0380235137. If u don't want to waste your harden money. Don't ever buy anything form ajio app . It's better go market and by”

AJIO.com 1 star review on 19th June 2024

Helpful Report

Posted 11 months ago

“Ordered for a pack of three socks (colour opted was different shades of blue)which falls under non-returnable catagory,but received black ,grey and dark grey coloured socks. In spite of providing with all the details yet it was not exchanged or returned . The reason given by them is that I have received same coloured product. Request everyone to take open delivery to make sure you receive the same product.”

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Posted 11 months ago

“Ordered a Kate spade trouser and its in delivery since 15 days, neither they are delivering nor they are canceling it. Money is stuck. Pathetic service. I believe they dont even care about these feedbacks. Nobody cares”

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Posted 11 months ago

“I am a happy customer of Ajio, But too much dealy of delivery, It is taking atleast 10 or more days to get the product”

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Posted 11 months ago

“Having such a bad experience with Ajio app.... I had ordered 2 items on 3rd of June it was supposed to be delivered on 12th of June but it got delayed to 15th of June and then to 16th June ... It's been 2 week since I ordered my parcel but didn't receive it yet ... They are charging extra for delivery but providing such bad customer service... I am never ever going to shop from Ajio ... They are doing scam with people .... Please don't prepay for your order in Ajio app .”

Helpful Report

Posted 11 months ago

“I ordered 2 dress for 3000rs but received totally different item. The customer care is not processing return request saying that they have correctly shipped and cannot return my money. Big SCAM happening daylight. Bloody scammers..”

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Posted 11 months ago

“If I could, I would negative. They sent me wrong product. I ordered a top and recieved some old saggy pant. Upon no returning, no refund was initiated by them. No answer to the numerous customer care calls. No help from the customer care option. It's practically non existent. **SCAM - FRAUD - AJIO**”

Helpful Report

Posted 11 months ago

“They have delivered wrong products and after complaining they aren't ready to refund and proceed with a return. Pathetic service. There is so service provided to the customer.”

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Posted 11 months ago

“I have ordered for 3XL women suit and you sent M size. It was a gift , Ajio has ruined it all.”

AJIO.com 1 star review on 15th June 2024

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Posted 11 months ago

“Very pathetic service. Never going to buy things from AJIO.”

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Posted 11 months ago

“my products not dilver on time all through you are screening the date some how dilvery date is near you are change the status of dilver .. totally not to dilver on tym.. also abhi bi vo dilvery me delay hi show kr rehe hai .. upr se aap customer care vaale ai use krke customer se baat tk nhi krne de rehe taaki me unnko bol sku ki kuu muje abhi tk mera project nhi mila hai”

AJIO.com 1 star review on 14th June 2024

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Posted 11 months ago

“If possible to give in negative I'll give that. Very pathetic service. I have ordered a suit they have delivered me a saree and now saying that they have delivered right product. I'll never ever buy from ajio. Not accepting their fault and pressurizing you take that product. How can they justify that they have delivered right product.”

AJIO.com 1 star review on 13th June 2024

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Posted 11 months ago

“I bought CASSEIY CLOGS for women..i u wont believe how awesome those clogs are..stepped in the clogs n felt that soft touch n equally comforting..height of the clogs is also perfect for shorty like me..quality is awesome too..and also i had to choose size 2 times smaller than my actual size for the perfect fit..soft n comfortable at the same time is the value combo..my money was worth..and m so happy for choosing CASSEIY clogs for my rainy wear..Thnk u so much AJIO & CASSEIY for give me soft touch of happiness for entire mansoon..PERFECT CLOGS FOR MONSOON..”

AJIO.com 5 star review on 13th June 2024

Helpful Report

Posted 11 months ago

“Worst app ever.they will provide you incomplete order and then they will cancel your return..after making so many call”

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Posted 11 months ago

“I will give them zero if possible, recently lost 7000 rupees because their courier partner picked up the stuff and it was not returned, raised the complaint, without any resolution. They have no system or checks in place to protect the customer, terrible service !”

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Posted 11 months ago

“very poor service I am ordering before 30 days but order not deliver till now”

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Posted 11 months ago

“Take it as I'm writing to AJIO so I could be honest. Dear AJIO Team, Wow, just wow. You guys really outdid yourselves this time. I placed a prepaid order for a pair of sneakers from my long-time wishlist during the big billion sale. You know, the sale that had me staying up late, refreshing my browser like a maniac to snag those sneakers I've been eyeing for ages. Fast forward 15 days—fifteen excruciating days of anticipation—only to receive a note that my order was canceled with a casual "sorry for inconvenience." Oh, but the plot thickens! The sneakers are now out of stock. Isn't that just the cherry on top? One would think that in a first-come, first-serve world, my dedication to shopping on your platform would be rewarded. But no, AJIO seems to operate in a different dimension where customer satisfaction is a mere myth. This isn’t my first rodeo with your stellar service. I've had the pleasure of experiencing such bitter disappointments before. If you can’t handle the customer flow during a sale, maybe it's time to reconsider what exactly you're serving in the market. Because it's certainly not a reliable shopping experience. Thanks for turning my long-awaited shopping joy into sheer frustration. You never fail to surprise, but always in the worst possible way. From, A (now very exasperated) customer”

Helpful Report

Posted 11 months ago

AJIO.com is rated 1.2 based on 1,883 reviews