AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 1,965 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 1,965 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 25th July 2025

660

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don't want to give single star for ajio.com...pathetic service...they are plying with customers time and money”

Helpful Report

Posted 1 year ago

“Worst aap ever my first suit order was sent wrong product and second order was right but I wanted to return that particular product which almost 10 days to return worst app ever and there customer care service is as bad as their return Even meesho is the 1000 times better .”

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Posted 1 year ago

“Ajio has partnership with delhivery executives and they don’t collect the returns and delay as planned so that they need not give the refund back such a cheap business plan”

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Posted 1 year ago

“The service from this brand has been terrible. The field executive has canceled my refund four times, and today, he called and said he would be here within half an hour, only to cancel for the fifth time. If they don't want to work, why do they join such arrangements? And why hasn't your management tracked all these issues?”

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Posted 1 year ago

“I am extremely disappointed with my experience with Ajio. I recently placed an order and was expecting it to be delivered tomorrow. However just received an email stating order has been canceled due to unavoidable circumstances which does not make up for a valid explanation. Upon contacting customer service, I didn’t receive a satisfactory response and was told to wait for over a week for the refund leaving me to opt for alternate sources. A QUICK REFUND FOR AN ISSUE FROM THEIR END WOULD BE A SENSIBLE THING TO DO. With the lack of transparency and communication i would suggest to think twice before ordering.”

AJIO.com 1 star review on 12th August 2024

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Posted 1 year ago

“I wish I could give negative vibes infinity their Costumer care sucks … I am mailing for almost 2mnth and they are replying only with automated generated messages… they asked to provide bank statemen I provided that tooo but same messages… don’t shope from them they are real fraud .,”

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Posted 1 year ago

“Very worst seriously they take my Myntra parcel with out checking n customer support is very worst”

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Posted 1 year ago

“Worst App don't belive to Ajio. I ordered Three Arrow with their discount deal on 1st August 24 and after making payment to them waiting for 10 days for delivery. They delivered two ladies dress I bought for my wife quickly which has worst quality. I am deleting their app once my this order refund is received . Third class customer support. Please be careful of theirs discount trap. If you pay them they will sit on your money for 10 to 15 days and cancel your order. Some one should bought them on consumer court....”

Helpful Report

Posted 1 year ago

“Very bad experience about return policy....I received a wrong product but declined for return....I wasted my 1700 rs”

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Posted 1 year ago

“I face very bad service in return. Concern staff haven't picked my return and the status is still will collect the return. Worst service for return.”

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Posted 1 year ago

“Very bad service. I ordered 4 bedsheets . Allthe bedsheets came without any tag n brand name. On putting the return request they are refusing to pick up the return saying there is no tags. I have repeatedly called their customer care as well as sent mail but to no avail. Please be beware of this site n dont ever buy from this site.”

Helpful Report

Posted 1 year ago

“3 Sandals of Elle Brand were delivered Diffectiv & Damaged product to me on 6-8-24 the product is showing out of stock for exchange. No Return Option is show Never buy from Ajio Worst Customer Service Oder No. FN8574501489”

Helpful Report

Posted 1 year ago

“I ordered 4 items recently from Ajio. All items arrived more than 2 weeks late. Delivery was done by Delhivery who knows very well that there is no complaint or review procedure in Ajio. One item still not received even after 3 weeks. I decided not to order any item from Ajio in future due delivery related issues.”

Helpful Report

Posted 1 year ago

“Please do not buy anything from Ajio .I ordered a product on 31st July and suppose to get deliver on 6th aug.Till 8th it didn't get deliver neither any update when it wl get delivered . When called call center they are gvng me date of 14th aug.Serioulsy to get a product have to wait till 15 days. Such a worst service they are providing . Worst service ever.Their delivery partner is worst and what not ....We all should take legal action against them .Simply harassing the customers .No one is going to read our reviews iam sure and they would continue to cheat their customers . Iam gng to file. A case .U all also go ahead and do it”

Helpful Report

Posted 1 year ago

“Worst service, poor quality, delivery issues what not it has all the issues. Please stop facing and fooling customers with your service.”

Helpful Report

Posted 1 year ago

“First of all I will never order again on Ajio because i received a different damaged product ,I went through a lot of harassment to get my refund .Sorry Ajio very unprofessional service from your side .”

Helpful Report

Posted 1 year ago

“3 Sandals of Elle Brand delivered to me on 6-8-24 which size does not fit me the product is showing out of stock for exchange. No Return Option is show Never buy from Ajio Worst Customer Service Oder No. FN8574501489”

Helpful Report

Posted 1 year ago

“This app earns so much money just by the orders and returns wil explain how. 1st u order a product they wil take 6_ 7 days to deliver BUT! BUT! On last day they wil cancel ur order saying due to some technical issue. Now think of lakhs of such orders for 7 days they get interest on that amount. Now 2nd when u return the product they won’t pick up the product for months so again for month they get interest in that amount again think of lakhs of such return issue.”

Helpful Report

Posted 1 year ago

“I have ordered a product Daniel Klein watch which i received in damage condition on 29th July 2024. Within 5mins of receving the watch i have raised the concern and mail the team with shared images multiple times, but still they have not returned/exchanged the product and also not even refunded the money. Very Poor service from the team.”

AJIO.com 1 star review on 6th August 2024

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Posted 1 year ago

“Return is not picked up. Why it is coming cancelled. Not able to to talk to or contact customer care. Useless app and service. Never go for Ajio”

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Posted 1 year ago

AJIO.com is rated 1.2 based on 1,965 reviews