AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 2,063 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 2,063 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 14th September 2025

Amit

AJIO.com 1 star review on 12th September 2025

Rajesh

667

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ugh, so frustrated! 🚫 My return pickup has been pending since June 5th, and they've rescheduled 3 times. We're home every time, but they still mark it as 'false response'. Can someone please help me resolve this? 🤯📦”

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Posted 6 months ago

“I tried for last four days to connect customer care number, but failed. Not even chat.So horrible and disgusting.”

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Posted 6 months ago

“I received a brand less suit which i tried to return. Pick up person denied to take it as brand name missing. But Ajio feels customer is supposed to accept the brand less suit. They are not ready to return. Pathetic experience with Ajio”

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Posted 6 months ago

“Terrible app and their delivery partner is joke”

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Posted 6 months ago

“Wrost delivery and shopping experience. They take 1month to deliver their orders”

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Posted 6 months ago

“Every order delivered late”

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Posted 6 months ago

“Worst app!”

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Posted 6 months ago

“Very bad experience. I had been waiting for delivery eagerly but your delivery person wants me to visit him and collect my parcel from where he is calling. Adamant person took the parcel back after I showed my inability to reach him. Such people ate defaming your business. Person named Zuber Khan. Kindly initiate action and inform me. Would share voice recording if needed.”

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Posted 6 months ago

“Worst experience ever...they harass customers in the name of easy returns...go back on their words and much more...we ordered a dress and raised an issue within 5 mins of receiving it that tag is missing and they assured that there will be no issues later went back on that and Said that they never said that...worst digital shopping app ever...would never recommend it to others.”

Helpful Report

Posted 6 months ago

“Frustrating Return Process Makes AJIO a Hassle to Recommend Rating: ★☆☆☆☆ My experience with AJIO’s online shopping platform has been deeply disappointing, primarily due to their chaotic and unresponsive return process. While placing an order was straightforward, attempting to return a product turned into an endless loop of frustration. Here’s what happened: 1. Failed Pickup Attempts: After initiating a return, AJIO assigned a delivery partner and sent an SMS confirmation. However, no one ever showed up for pickup, nor did the delivery agent bother to call. This happened repeatedly—2-3 times—despite me being available at the specified time and location. 2. Misleading App Updates: The AJIO app falsely marked these attempts as "return pickup attempted," even though no one arrived. This inaccuracy feels like a system flaw designed to delay or deny legitimate returns. 3. Closed Requests Without Resolution: After multiple failed”

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Posted 6 months ago

“Ordering from Ajio is very costly. They charge ₹100 as platform fee and ₹ 99 as delivery fee. On the other hand Myntra and flipkart provide free delivery or they charge very nominal amount.”

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Posted 6 months ago

“Iike u r company's products”

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Posted 6 months ago

“It's very good”

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Posted 6 months ago

“Certainly! Here’s a refined zero-star review that clearly outlines your experience and frustrations with AJIO: ⸻ Zero Star Review – Worst Shopping Experience Ever with AJIO I had a terrible first experience with AJIO, and I will never shop here again. I placed my first order and AJIO assigned Shadowfax as the delivery partner. They even provided the delivery agent’s number, but he never picked up my calls and didn’t bother calling me when the order was out for delivery. Despite calling him several times, I got no response. He didn’t come to my address at all and falsely updated the status as “delivery attempt failed.” After 3-4 days of constant follow-ups, and only when it suited him, I was finally able to collect the product. The packaging was horrible — the box was torn, barely packed, and it looked like it had already been opened. The product was also not as expected, so I placed a return request. To my dismay, the same irresponsible delivery agent was assigned for the return. Again, no response to calls. When I finally got through, he flatly refused to come upstairs and told me to leave the product with the security guard in my society or hand it over to someone he sees regularly. I had no option but to leave it with the security, and he picked it up from there. The product was completely unused, with all original tags and stickers intact, and in perfect condition when it was collected on 27th April 2025. But then, on 6th May, I was informed that the quality check had failed, claiming the product was “damaged and used.” That was a complete lie. I raised a complaint with AJIO customer care, and after over a week, the product was returned to me on 14th May — now in a worse condition, missing tags and stickers, which were intact when it was collected. Who is responsible for this? The delivery agent checked the product at pickup and found it in perfect condition. Now, the product is back with me, unusable, and worth ₹7500, and I’m being denied a refund. This kind of service is absolutely unacceptable. I’ve been shopping with Flipkart and Amazon for years, and never once have I faced such negligence, dishonesty, and poor customer support. AJIO and their delivery partner Shadowfax have completely failed to meet even the basic expectations of online shopping. Do yourself a favor — avoid AJIO at all costs.”

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Posted 7 months ago

“Very bad experience with ajio customer care and product”

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Posted 7 months ago

“Pathetic customer service it's been one month they are not ready to refund my money. I have sent so many emails so many calls I made but they are just pathetic. Worst experience.”

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Posted 7 months ago

“Ajio is a totally irresponsible company which has zero respect towards its customers. There has been a total mismanagement with respect to their deliveries as most of the time they have been delivering wrong articles and then the worst part is when u complain they say this article doesn’t belong to AJIO and we can’t issue a refund against it. Where will a customer go if there’s been a mismanagement on company’s part. They don’t even provide any resolution after that in case u want to put up a return or refund request and will simply deny from taking up any responsibility of their own fault. I would request buyers to choose wisely their shopping site.please don’t fall trap to irresponsible companies like Ajio who have zero respect towards their customers.They have big problem with their delivery and return and exchange segment.”

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Posted 7 months ago

“Ajio is a serious 'No' for me. I always had a bad experience with the products which they deliver also their delivery partners and their customer service is the worst from all the clothing brands. We order something and we get different products, this has happened to me multiple times. I really hate and I am saying this because this has happened with me for the 3rd time.”

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Posted 7 months ago

“Pathetic service its been a month i did not receive my order and they did not even initiating the refund l, when asked for it they refused saying you have to cancel the order when it comes to your door steps. Lol”

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Posted 7 months ago

“Refund not yet done after 10days of product return worst experience I've ever had”

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Posted 7 months ago

AJIO.com is rated 1.2 based on 2,063 reviews