AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 2,128 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 2,128 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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AJIO.com 1 star review on 14th March 2026

Sameer

AJIO.com 5 star review on 21st December 2025

Anonymous

AJIO.com 1 star review on 14th September 2025

Amit

AJIO.com 1 star review on 12th September 2025

Rajesh

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service,”

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Posted 8 months ago

“Have been writing to customer care for over 1 month to resolve an issue with wallet, unable to use my wallet for purchases. Every email replies with generic advice on using wallet. There have been promises to escalate and call me. Then emails saying we tried to reach but you were unavailable. However, I have no missed calls. Promises for managers to respond and follow up which never happen. On call today with customer care today, refused to escalate or give me a resolution. Said, "I will tell my team and they will respond in 48 hours". No accountability, no way to follow up. @VineetNair, is this really a way to run a company? Complete and utterly incompetence.”

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Posted 8 months ago

“Awesome product with reasonable pricing and timely dilivery.”

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Posted 8 months ago

“Don't know now a days ajio order is being cancelled.. ajio cash is being expired.. if order is cancelled by ajio then they have no right to expire the ajio cash . 2nd time it has happened to me . Poor experience”

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Posted 8 months ago

“Ajio has delivered me product without brand name and tag but at time of returning it's asking for tag. Everytime I complain to customer care they tell me please wait for few days you get reply from out side. Still waiting for reply.”Still they are not accepting the return. Request you all not to buy product from this app”

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Posted 8 months ago

“Wrost and 3rd class shipping facility”

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Posted 9 months ago

“Ajio doesn't take care of their customers, trying to reach over call and chat since yesterday but everytime same message received and marked mail too but no bothered to call me back”

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Posted 9 months ago

“Very Good Products”

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Posted 9 months ago

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Posted 9 months ago

“Got product in bad condition still not refunded. or return.”

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Posted 9 months ago

“Very bad experience with Ajio. The delivery agent refused doorstep delivery, spoke rudely, and used abusive words. He said, “Return it if you want doorstep delivery,” and didn’t even try to deliver. All items were returned without any attempt. Worst part – customer care didn’t help at all. They were careless and unresponsive. Very disappointed. Ajio is going down because of such poor service.”

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Posted 9 months ago

“Pathetic services. I ordered for the first time . I did not like the product due to poor quality requested for return. The delivery guy refused to take return claiming its a different brand. When I double checked i realised I ordered from svaraa but they sent from some Caniban brand. But thats not my fault they delivered it. First time I am having such a bad experience that too on the first order.”

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Posted 9 months ago

“Do not shop from this app. It's the worst. They charge for convince and delivery fee of total 200. And when i had to return an item, they did not even refund me back the full amount. Worst experience ever”

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Posted 9 months ago

“Whenever I returned a product , they deduct rs 100 or more amount . Refund policy is so poor .”

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Posted 9 months ago

“AJIO is very bad at delivering the product. And if I cancel the product due to delivery issue then I can’t get the refund for that product even after so many days. I had a very bad experience with AJIO and no other platform is as bad as AJIO.”

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Posted 9 months ago

“I have ordered a dress and received a used one, not even folded properly. So, i placed exchange and again received in same condition. Not expected the same thing twice.”

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Posted 9 months ago

“I ordered jeans from ajio once and i haven't received any parcel nor any notification about delivery and they returned it without trying to contact me once”

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Posted 9 months ago

“Worst service Lines are always busy they don't pickup the call”

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Posted 9 months ago

“I ordered a couple of items from Ajio. Item 1 was wrongly depicted in terms of quality of cloth (composition mentioned cotton) hence returned, item 2 a US Polo short was a totally different shirt sent to me. The Customer care is so pathetic that no one is reachable on phone, on email there is no response - after multiple follow ups they did return the item but put a return fee which is illegal since a wrong item was shipped. Above that they have put a platform fee of 149 on whatever next order one puts - if Ajio is serious about its platform it needs to have a working customer care and post sales support - I would advise neevr to buy from it unless you know what you are buying and dont go by the description they put validate it from other sites. Horrible experience, they have deducted money which is illegal and for such paltry amounts no one has time to take legal remedies. Avoid!”

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Posted 9 months ago

“I ordered 3 items from Ajio app on 4th June, 2025. I was informed that delivery will happen by 13th June. But they keep on changing the delivery date and it has now extended to more than 15 days. There is no option to contact anyone as everytime the helpline no is busy. Worst customer care and online shopping service.”

Helpful Report

Posted 9 months ago

AJIO.com is rated 1.2 based on 2,128 reviews