AJIO.com Reviews

Name: AJIO.com
Rating: 1.24

1.2 Rating 1,881 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 1,881 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 30th April 2025

Tejas Gowda

AJIO.com 1 star review on 29th April 2025

Sanskriti Pandey

AJIO.com 1 star review on 24th April 2025

Anonymous

658

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very very poor service please suggestion for no one canpurchase any product from AJIO please keep in mind very bad experience due to proper service.”

Helpful Report

Posted 7 months ago

“They just keep delaying the delivery. If this is the thing and they are already recieving the large no. of orders, why do they even accept the order and keep it delaying.”

Helpful Report

Posted 7 months ago

“Their service is pathetic and customer service sucks. Their representatives are of no use. Email team on the other hand i dont understand why they even have an email team. They don’t read the trail mail and ask you to send the pictures of the product to return again. In one email they as to send the pictures and in the next email they ask you to send one more picture. How can their process be changed so quick. Their refund takes forever. Their representatives don’t leave any comments when you call them and every time you call them you have to explain everthing which is again very difficult for their employees to understand. When you ask for their supervisor or manager, they are not available. Their CSRs are running the process. You never get a call back from the supervisor if you were promised. I have been waiting to return a product for which i am not able to raise the return since on their website it was showing undelivered. I return a pair of shoes for which i am still waiting for my refund. They make you fool and expect you to do everything. No one is helpful at all. Shame on Ajio and it’s customer service representatives. Really disappointed with their attitude. I wish I could rate them in negative but again its of no use. It doesn’t really matter to them.”

Helpful Report

Posted 7 months ago

“One of the worst shopping experience with this e-commerce facility. Will never recommend this site to anyone. Horrible 😞 Placed an order on 6th October and its almost 14 days and status showing delayed and absolutely no action taken from customer care.”

Helpful Report

Posted 7 months ago

“Very bad experience with ajio. They have not mentioned the exchange policy at the time of exchage for the first time, and then afterwards when u need to exchange it again, it will not allow you to do so. Says 'u can only exchange once'. If they actually have this rule then they should clearly mention this at the time when customer is doing exchage for the first time. If you will return the item all the coupons that u might have applied to the order will be lapse too. Don't belive ajio. Honest and personal review.”

Helpful Report

Posted 7 months ago

“Very bad experience with ajio..the cheat by giving coupon codes..chor h sab”

Helpful Report

Posted 7 months ago

“Worst site they have accepted my order after payment they are saying delivery delayed and after few days they automatically cancel the product and place return product they are scam and blocked my money and I have order clothes from ajio on September 13th 2024 till 18th October 2024 they did not return my money. Ajio is a big scam. Team Realince and Ajio refund my money otherwise I sue you in court fraudster.”

AJIO.com 1 star review on 18th October 2024

Helpful Report

Posted 7 months ago

“Order placed on 5.10.24 Promised to be delivered by 9.10.24 Actually delivered on 14.10.24 Product packaging came without any label and thus denied return. After repetitive persuasion, product returned on 15.10.24 Quality check to be done by 1.11.24 !!!!! 15 days to Quality check !!!!!!! Miserable !!! Disgusting !!!!! No value to customer's time and money !!!!! Not even bothered to reply properly, except some stupid, non sensical automated messaages !!!!”

Helpful Report

Posted 7 months ago

“Image and product quality differ too much, and even return is denied because of usage of coupon which is clear case of fraud and misleading”

Helpful Report

Posted 7 months ago

“Firstly they delivered the wrong product. Totally different, and then they say they can exchange or return it even when it is there fault, when the wrong product has been delivered from there side, then it's the responsiblity of ajio to exchange or return the wrong product which has been delivered by them . Firstly they wasted by 15 days by saying share this image , share that image , i have shared everything and then they said sorry we cant do anything on this issue, i would suggest please think twice before ordering , because my money has been wasted on the wrong product which they have delivered .”

Helpful Report

Posted 7 months ago

“Worst site ever . I am not able to return my product since last 15 days . Dont but from this site.”

Helpful Report

Posted 7 months ago

“from 10 days I am trying to return the order, which I receive without Brand tags, when calling to customer care they disconnected the call every time and no call backs, customer service is very bad. asking for image of the product sent 20 times still they are asking for image, they are only play with customer the the return window will get closed n then they will only say sorry we cannot do anything as return window is closed.”

Helpful Report

Posted 7 months ago

“It is very rude that your company is just harassing that I ordered Wrangler, instead ordered Lee and they harass the customer by saying that it will be done/not be returned/is in process.”

Helpful Report

Posted 7 months ago

“Brand level or tag price is not mentioned mostly product”

Helpful Report

Posted 7 months ago

“A month back I ordered freehand jacket from AJIO. Because of size issue, on the very next day after receiving the product I requested for return order ! It’s been one month now, no one from AJIO has come to pick up the return order. I called customer care thousand times. Every time they told me that your return will be done ! Three time they rescheduled my return pick ! And one time it was showing that return pickup is successful ! Whereas the product was with me only! Despite being such big brand there’s no customer satisfaction ! Worst service provided from AJIO! Even customer care is not taking any responsibility of the issue! One month they are just giving silly answers & Making it more delay ! If this is the I am never gonna order anything from AJIO ever! Worst customer experience!”

Helpful Report

Posted 7 months ago

“Recieving wrong products from your side and facing so many issues to return the product Not taking the product back”

Helpful Report

Posted 7 months ago

“Terrible return service .They shall keep on giving assurance of the product being picked up but their logistic partners are even worst than them.They keep on updating fake attempts and the product shall still be lying with you. Myntra and other online shopping stores are much much better and are quick in doing the needful.Never buy anything from ajio,if only to make your experience miserable”

Helpful Report

Posted 7 months ago

“Worst experience, worst support from the team and they are there to only harras you. I suggest the people not to shop on ajio.com it’s waste of money, time and loss of patience I wish to give 0 rating in all but option is not there”

Helpful Report

Posted 7 months ago

“Pathetic , really pathetic service. They promise one delivery date and after placing order they deferred it atleast byb7 days without any clarifications Now while return request done they cancel it by showing that there are no price label on the box as if it was my fault. Coming to the customer care team they are the worst. Completely ill-trained, no value to customer's money and time”

Helpful Report

Posted 7 months ago

“Pathetic, worst experience, never place anything from ajio, no work ethics”

Helpful Report

Posted 7 months ago

AJIO.com is rated 1.2 based on 1,881 reviews