AJIO.com Reviews

Name: AJIO.com
Rating: 1.24

1.2 Rating 1,881 Reviews

4 %

of reviewers recommend AJIO.com

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Metrics

1.2

Based on 1,881 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 30th April 2025

Tejas Gowda

AJIO.com 1 star review on 29th April 2025

Sanskriti Pandey

AJIO.com 1 star review on 24th April 2025

Anonymous

658

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad service... when ever I place order the delivery person from kammanahalli, never deliver my parcel ... I complained many times to Ajio customer care.. problem never solved.. actually I liked the products from ajio but the service part very worst....”

Helpful Report

Posted 8 months ago

“Fake Ajio please don't get trapped in Ajio they are providing pathetic products with no resolution. There has been issues with few of the returns made through Ajio, where delivery agency Shadowfax is denying to pick up the delivery products despite having the issues with the products mentioned below - 1 - Return ID - RT161857964 - Original Product received was damaged - at the time of pickup delivery boy refused to pick up the product stating that the item is defective and cannot be taken back. 2 - Return ID - RT161763693 - Original product received was not looking good at me, hence raised a return, however delivery boy was asking for the bottom even though it was not a part of the description, and asked to select the wrong item shipped so I raised the pickup selecting the same reason however its been put on HOLD. Now when the pickup agent have picked up the product still not marked as picked up 3 - Return ID - RT161747335 - Return was created due to the quality issue, delivery boy picked up the wrong product which was under return RT161690676 now, we are unable to return the product of RT161690676 due to mismatch in the image. - NEED THE RESOLUTION ON THIS The call center representative is disconnecting the calls. Also I was expected to get a resolution by 24 hours and now it is 48 hours however no calls no response received”

AJIO.com 1 star review on 28th September 2024

Helpful Report

Posted 8 months ago

“I received a product without tag and I want to return it now because of fit issues. No one from Ajio’s team is reaching out to me or resolving my queries even after multiple emails and calls on their customer care. They always keep saying that “We are trying to resolve your query” but no one has even tried to resolve it. Bad service even with such a big brand”

Helpful Report

Posted 8 months ago

“Worst not value for money fake app”

Helpful Report

Posted 8 months ago

“34 days since my products were picked up for return, still the refund has not been initiated. Customer Service keeps on "raising the issue". Product returned on 1st September 2024”

Helpful Report

Posted 8 months ago

“Returned the product but money not refunded. Very difficult to get through to customer care. Ajio is a horrible platform. DO NOT BUY.”

Helpful Report

Posted 8 months ago

“Worst experience with customer care. I got a saintg sandals which was bigger than my size so I wanted to exchange it first with a smaller size but to my astonishment the delivery boy refused to exchange it because there were no tags on the product. I realised that I received the product without tags and without AJIO poly bag. So after 3 attempts by the delivery I finally managed to put the product on return and also after contacting customer care many times and mailed them n times. Also uploaded pictures of the product without tags as it was received. The return was canceled many times by the app or customer care. I called them again to generate a return request but it was of no help. They lodged complaints many times but don’t intend to resolve it. All the onus is on me!! They simply couldn’t tell the delivery person to pick up the product without tags which was purely their fault. The product is still lying with me waiting to be picked up. Either they are selling fake products and fooling the customers or just don’t have any policy to resolve the complaints!!!”

AJIO.com 1 star review on 26th September 2024

Helpful Report

Posted 8 months ago

“Worst experience with ajio app , I ordered one boots revived defected now with ajio return policy is 3rd class .”

Helpful Report

Posted 8 months ago

“12 sep ko order Kiya tha still it haven't received me. Aaj 22 Sep hai.😑 And this is the 1st and last time I ordered from ajio”

AJIO.com 1 star review on 22nd September 2024

Helpful Report

Posted 8 months ago

“0 SCORE TO AJIO.. VERY BAD ONLINE SHOPPING APP.. Clothes quality is average n if returned product payment not received.. I have faced two times same problem..”

Helpful Report

Posted 8 months ago

“Ajio customer service is of no use, they don't have anything in their hand. Recently I placed an order and I don't know how, noreturn coupon is applied in order... Which makes products non returnable. Now think about this fraud from Ajio... This is a clothing ecommerce plateform and they found a cunning way of making ordered product as non returnable. And even customer service team cant do anything in that... They even don't care how old customer is connected with Ajio and doing frequent shopping. It has become a fraud and not customer friendly plateform. So avoid shopping from Ajio if you want to save ur hard earned money...”

Helpful Report

Posted 8 months ago

“Worst experience with AJIO as if they sent the wrong or broken item ,they are not exchanging not take return , it's a scam but Flipkart , Amazon , Myntra, and firstcry I experienced good support from them , this is the first time I am faced the problem and I am installing this AJIO app”

Helpful Report

Posted 8 months ago

“Firstly, the image and the description on ajio showed pallazo pants whereas these are kurti pants or leggings. Secondly, my items were returnable. As mentioned in my previous mails and the proof and images shared, nowhere in the terms and conditions of the product or the coupon I availed does it say that I cannot return these items. Thirdly my products came without tags which might as well mean that they are used products. Fourthly nobody is coming to pick up the items for exchange and I am assuming that even exchange for the size has been halted for me for some reason. So I conclusion, I have products which don't fit me but I can't exchange them. I have products which I don't like but I can't return them and I have products which are absolutely different from what is promised but I still can't return them. I have wasted my money on this website. I cannot reach any customer care regarding any of these issues. I was an avid ajio user but now this platform feels like a fraud and I am never going to buy from here and I will make sure to spread the word so that others don't fall for this scam.”

Helpful Report

Posted 8 months ago

“Ajio doing a big SCAM!!! They are going a non return coupon with no alert message for customers. There is no specific alert popup for this product not eligible for return. And I try to exchange the product atleast but it's showing all the size is not available for this location. But I can order that same dress for my location. What the cheapest thing this is!! Never ever going to use this AJIO here after.”

Helpful Report

Posted 8 months ago

“Dear team This is Nitin Belagali order a product from Ajio placed order on 5th September Tracking ID 13670423886095 Order ID FN5538505683 why it is taking so long to delivery Such a worst service it's been 11 days and the product is not yet delivered because of your team mistake why should we wait for our product this is real a worst service when we can't get a product on time then why should we choose Ajio this such a worst service it is prepaid order still not yet delivered Xpressbe is such worst delivery partner useless service provider the trust which we had on a Ajio is really loosing if I won't get delivery by tomorrow I will cancel the product..... At any cost I want the product by tomorrow”

Helpful Report

Posted 8 months ago

“Worst app my ajio wallet money not working. Should be ban”

Helpful Report

Posted 8 months ago

“Ordered a frock for my daughter. It is not wht was shown in photo, now m trying to return but there is no response from them. They are just delaying pick up from last two weeks. Worst online buying Worst 👎👎👎👎👎”

Helpful Report

Posted 8 months ago

“Do not order anything from ajio they have the worst delivery service, my order was delayed for 2 weeks and when I was out for delivery the agent didn't even call me and marked it as delivered attempted later they refused Home delivery and it was returned to the seller”

Helpful Report

Posted 8 months ago

Helpful Report

Posted 8 months ago

“Cheap site not fullfill promise Company motive only profit and money and only money Very disappointed experience”

Helpful Report

Posted 8 months ago

AJIO.com is rated 1.2 based on 1,881 reviews