AJIO.com Reviews

Name: AJIO.com
Rating: 1.24

1.2 Rating 1,880 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 1,880 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 30th April 2025

Tejas Gowda

AJIO.com 1 star review on 29th April 2025

Sanskriti Pandey

AJIO.com 1 star review on 24th April 2025

Anonymous

658

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have worst worst experience with Ajio, recently received garment product which was completely garbage but then logged the issue in customer care. They truly fooling the customer and it has been 20days as of today, they did not resolve my issue. They are closing the ticket by their own repeatedly and then creating new ticket again asking customer to narrate again the whole story. They must be enjoying behind by frustrating customer. Horrible customer care.”

Helpful Report

Posted 7 months ago

“I am giving a star only because the app requires one to submit feedback, but it truly deserves none. I’ve had multiple issues with my orders recently. Over the last 5-6 orders, I have consistently received products that are either different from what I ordered or defective. This has been incredibly frustrating, and I no longer trust the platform for accurate or quality deliveries. I strongly advise others to avoid using this app if you expect to receive what you order.”

AJIO.com 1 star review on 6th November 2024

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Posted 7 months ago

“It’s the worst app I have ever used I never had a good experience with the First time I didn’t get my refund and second I order a shoes which was a gift and they cancelled it for no reason and they refused to give me the shoes on the same price it’s the worse the app always disappoints me”

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Posted 7 months ago

“Very poor service, meri ek jecket destination se apne aap adress change karke kidhre hor hi bhej di, 20 days ho gae abhi v nahi mili, help line beka hai, please es site pe bharosa na karo ji 🙏🙏”

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Posted 7 months ago

“I had very bad experience within last 2 months. After delivering the product if you raise any exchange or return request then it will more than 15 days....and everytime you connect with support team, you will get the same response. I recommend not to purchase any product with Ajio app now”

Helpful Report

Posted 7 months ago

“I have been using steve madden brand and this time i bought a product from Ajio amount of mrp 10k and wd discount 7k.. and i started ripping in 10 days.. after complaining at ajio they hv no policy to take complaints where i have been using the brand and brand always take care of complaints…its always better to purchase from brand straight.”

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Posted 7 months ago

“Very bad experience with AJIO. Lipstick box was empty when delivered and my money was not refunded nor was the lipstick sent. Customer service is bad.”

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Posted 7 months ago

“Worst app ever, just because i returned some two orders they have blocked me. I'm unable to place any order. So many times I requested to unblock but they are adamant. Never will i buy from Ajio,”

Helpful Report

Posted 7 months ago

“it has the worst delivery system takes and long time to deliver.and if by any chance u want to exchange it takes a lot of time . I just don't understand their logic, I called the company to enquire about my exchange and they took the complaint ,when I asked when can I expect my delivery they were clueless and told me that I will get an update about the complaint in a few days.after 2-3 days I check the app and it just says that my complaint is resolved.but I still didn't get my exchange.so I call them again and they tell me that after 7 days I have to place the exchange again .I just don't understand.i would definitely not recommend this app to anyone.”

Helpful Report

Posted 7 months ago

“I have ordered an Armani exchange belt, spent 6500 on it and it turn out the worst quality ever. Buckle has scratches and the box is in pathetic condition.”

AJIO.com 1 star review on 28th October 2024

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Posted 7 months ago

“Ajio is a pathetic app. Wrong delivery commitments, helpline is also very bad they clearly says we can’t do anything. I losses 1800 on Ajio due to ajio fault. Please dont go for ajio. I am deleting this app.”

Helpful Report

Posted 7 months ago

“Company return policy is third class.”

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Posted 7 months ago

“I received grey market shoes from ajio With out brand tag and brand box Be careful everyone before ordering on ajio”

AJIO.com 1 star review on 26th October 2024

Helpful Report

Posted 7 months ago

“Poor service with Ajio.I received a wrong product.Return also not possible for the product.”

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Posted 7 months ago

“I received the product 5 days late. The image showed a green lehenga and what I received was blue in colour. Also it no where mentioned that the product is unstitched, I expected a ready made lehenga. And now that I have initiated a return it will be picked up after 11 days and they additionally apply some convenience fee which they will not be refunding. I do not recommend using ajio for shopping as the product, its description, the delivery and the return is a faulty and troublesome process.”

AJIO.com 1 star review on 24th October 2024

Helpful Report

Posted 7 months ago

“They will not gave my refund many times”

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Posted 7 months ago

“Please beware of the service of ajio they are pathetic and horrible service of their back end refunded my money without my consent after a long period of time so the product which is a gift for someone didn't reached him and the auspicious day I missed to surprise him”

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Posted 7 months ago

“Never trust Ajio, product will not be delivered and no customer care service also”

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Posted 7 months ago

“This is the worst shopping site I have ever come across, they are running a fraud business. If you opt for a return/exchange, you have to sit for ages. I have had to take multiple work from home just to return the product I had bought which was disgusting. It took them 15 days to send someone to pick up, God knows how long would I be waiting now to get a refund. Absolutely ridiculous!!! Never ever go for AJIO”

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Posted 7 months ago

“Very very poor service please suggestion for no one canpurchase any product from AJIO please keep in mind very bad experience due to proper service.”

Helpful Report

Posted 7 months ago

AJIO.com is rated 1.2 based on 1,880 reviews