AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 2,128 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 2,128 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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AJIO.com 1 star review on 14th March 2026

Sameer

AJIO.com 5 star review on 21st December 2025

Anonymous

AJIO.com 1 star review on 14th September 2025

Amit

AJIO.com 1 star review on 12th September 2025

Rajesh

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Useless customer care. No one answers. The delivery of the product is deferred indefinitely. And their delivery partners expresbees are equally misfit and do not deserve to be called delivery partners.”

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Posted 9 months ago

“Terrible customer service. It's so difficult to get a contact customer service. When i initiated a chat regarding my concern the agent joined after 6hrs, had one-sided conversation and marked my compaint as resolved. Which customer waits on the chat for 6hrs? Atleast let the customers know when agents join. Regarding calls always given fake promises that they callback but they never do. Then they'll update the Complaint status as resolved after failed callback attempts (which is untrue because never received callbacks).”

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Posted 9 months ago

“I ordered trousers from ajio app that was Aahwan women single pleated relaxed fit trouser, I ordered 2 trousers but received only one! I thought they will refund my money for 1 trouser or send me the another trouser but they didn't do anything. I'm very disappointed from this! I called customer care 5-6 times they didn't answered my call at all!”

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Posted 9 months ago

“Wish I could give 0 stars Extremely disappointed with Ajio. I placed an order for multiple items, but only one was delivered. The rest never arrived, even after waiting over 15 days. To make it worse, the one item I did receive was incomplete—I ordered a night suit but got only the top, no shorts. Returning it was another struggle that took 10 days. Really frustrating experience.”

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Posted 9 months ago

“They never pickup our return product .Always says unavailability of us .We are always home and they didn't contact either .So frustrated of their return pickup .It's been three times return pickup failed.”

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Posted 9 months ago

“Ugh, so frustrated! 🚫 My return pickup has been pending since June 5th, and they've rescheduled 3 times. We're home every time, but they still mark it as 'false response'. Can someone please help me resolve this? 🤯📦”

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Posted 9 months ago

“I tried for last four days to connect customer care number, but failed. Not even chat.So horrible and disgusting.”

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Posted 9 months ago

“I received a brand less suit which i tried to return. Pick up person denied to take it as brand name missing. But Ajio feels customer is supposed to accept the brand less suit. They are not ready to return. Pathetic experience with Ajio”

Helpful Report

Posted 9 months ago

“Terrible app and their delivery partner is joke”

Helpful Report

Posted 9 months ago

“Wrost delivery and shopping experience. They take 1month to deliver their orders”

Helpful Report

Posted 9 months ago

“Every order delivered late”

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Posted 9 months ago

“Worst app!”

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Posted 10 months ago

“Very bad experience. I had been waiting for delivery eagerly but your delivery person wants me to visit him and collect my parcel from where he is calling. Adamant person took the parcel back after I showed my inability to reach him. Such people ate defaming your business. Person named Zuber Khan. Kindly initiate action and inform me. Would share voice recording if needed.”

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Posted 10 months ago

“Worst experience ever...they harass customers in the name of easy returns...go back on their words and much more...we ordered a dress and raised an issue within 5 mins of receiving it that tag is missing and they assured that there will be no issues later went back on that and Said that they never said that...worst digital shopping app ever...would never recommend it to others.”

Helpful Report

Posted 10 months ago

“Frustrating Return Process Makes AJIO a Hassle to Recommend Rating: ★☆☆☆☆ My experience with AJIO’s online shopping platform has been deeply disappointing, primarily due to their chaotic and unresponsive return process. While placing an order was straightforward, attempting to return a product turned into an endless loop of frustration. Here’s what happened: 1. Failed Pickup Attempts: After initiating a return, AJIO assigned a delivery partner and sent an SMS confirmation. However, no one ever showed up for pickup, nor did the delivery agent bother to call. This happened repeatedly—2-3 times—despite me being available at the specified time and location. 2. Misleading App Updates: The AJIO app falsely marked these attempts as "return pickup attempted," even though no one arrived. This inaccuracy feels like a system flaw designed to delay or deny legitimate returns. 3. Closed Requests Without Resolution: After multiple failed”

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Posted 10 months ago

“Ordering from Ajio is very costly. They charge ₹100 as platform fee and ₹ 99 as delivery fee. On the other hand Myntra and flipkart provide free delivery or they charge very nominal amount.”

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Posted 10 months ago

“Iike u r company's products”

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Posted 10 months ago

“It's very good”

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Posted 10 months ago

“Certainly! Here’s a refined zero-star review that clearly outlines your experience and frustrations with AJIO: ⸻ Zero Star Review – Worst Shopping Experience Ever with AJIO I had a terrible first experience with AJIO, and I will never shop here again. I placed my first order and AJIO assigned Shadowfax as the delivery partner. They even provided the delivery agent’s number, but he never picked up my calls and didn’t bother calling me when the order was out for delivery. Despite calling him several times, I got no response. He didn’t come to my address at all and falsely updated the status as “delivery attempt failed.” After 3-4 days of constant follow-ups, and only when it suited him, I was finally able to collect the product. The packaging was horrible — the box was torn, barely packed, and it looked like it had already been opened. The product was also not as expected, so I placed a return request. To my dismay, the same irresponsible delivery agent was assigned for the return. Again, no response to calls. When I finally got through, he flatly refused to come upstairs and told me to leave the product with the security guard in my society or hand it over to someone he sees regularly. I had no option but to leave it with the security, and he picked it up from there. The product was completely unused, with all original tags and stickers intact, and in perfect condition when it was collected on 27th April 2025. But then, on 6th May, I was informed that the quality check had failed, claiming the product was “damaged and used.” That was a complete lie. I raised a complaint with AJIO customer care, and after over a week, the product was returned to me on 14th May — now in a worse condition, missing tags and stickers, which were intact when it was collected. Who is responsible for this? The delivery agent checked the product at pickup and found it in perfect condition. Now, the product is back with me, unusable, and worth ₹7500, and I’m being denied a refund. This kind of service is absolutely unacceptable. I’ve been shopping with Flipkart and Amazon for years, and never once have I faced such negligence, dishonesty, and poor customer support. AJIO and their delivery partner Shadowfax have completely failed to meet even the basic expectations of online shopping. Do yourself a favor — avoid AJIO at all costs.”

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Posted 10 months ago

“Very bad experience with ajio customer care and product”

Helpful Report

Posted 10 months ago

AJIO.com is rated 1.2 based on 2,128 reviews