alcocovers.com Reviews

Name: alcocovers.com
Rating: 4.85

4.9 Rating 1,721 Reviews

96 %

of reviewers recommend alcocovers.com

Company Reviews

Metrics

4.9

Based on 1,721 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Anonymous

Anonymous // 01/01/2019

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“The cover came in and we were pleasantly surprised. The cover looks and feels of good quality. The price was decent. Overall, we are happy and just placed a second order for another size we need.”

Helpful Report

Posted 3 years ago

“Very high quality material and workmanship. The cover was made to my exact specifications and fits perfectly. Very pleased with the product. Will defiantly use this company again. Graham.”

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Posted 3 years ago

“I just received my custom cover for my outdoor kitchen. This cover was by no means a a simple cookie cutter cover. While working with Alco we worked together to ensure the measurements were spot on. As a result I got a custom cover that I am pleased with.”

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Posted 3 years ago

“I couldn’t keep rodents out of my BBQ . I had a six sided zipped cover made and it works great. This cover is made extremely well , fits perfect and is completely water proof. This company was a pleasure to work with from ordering to delivery. Very satisfied with this product.”

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Posted 3 years ago

“Just make sure you know what you need for fit. But keeps water and dust out. Very happy with what I ordered.”

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Posted 3 years ago

“Quality seems good, but it would have been great if they wrote the finished size somewhere on the tarp. I bought 5 different sizes and now I have too measure each one to install…..”

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Posted 3 years ago

“I had a custom cover made for my small 8'x5' V-nosed enclosed cargo trailer. The cover fit absolutely perfect! The 18 oz vinyl is heavy-duty and waterproof which should hold up well in Michigan winters. Could not be happier!”

Helpful Report

Posted 3 years ago

“The first order was not as expected. The color was wrong and the drawstring did not work as well as I was hoping for my BBQ table. I was disappointed. I called Jed at Customer Service hoping I wouldn’t get a lot of push back. Surprisingly, he wanted to make it right. We got the measurements adjusted, the color changed and he suggested a lighter weight for the cover since the weather is not as harsh in Virginia and thought a center slit instead of a drawstring would serve me better for my BBQ table. He even told me to keep the original cover instead of sending it back and thought maybe I would find another purpose for it. They didn’t charge me for the new cover either and that one turned out to be just what I wanted. I was so relieved that this company admitted that they had made a mistake and was able to fix the problem at no charge to me. I will do business with you folks again when I need a custom cover for sure. Thank you.”

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Posted 3 years ago

“The product arrived as described. The communicative staff made ordering easy.”

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Posted 3 years ago

“The product was correct and I received it on schedule as promised Good quality and thank you”

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Posted 3 years ago

“Overall, a great experience. The customer service was excellent and communication with them and their manufacturing group seemed to be very effective. The process of getting the exact measurements was a back-and-forth process that ended up getting the measurement correct. If you need a custom patio grill/smoker cover, I encourage you to consider including Alco in your evaluation of companies to work with.”

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Posted 3 years ago

“Great product, made to my specifications! I will definitely be a returning customer!”

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Posted 3 years ago

“Excellent material and fits like a glove! I'm very pleased with my outdoor bench cover and I would highly recommend this company for all your covering needs!”

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Posted 3 years ago

“Customization options are perfect. I have a terra cotta chiminia with a-typical dimensions. It must be covered during Colorado winters. Alcove is the only brand that has what I needed. Also fabric options. Perfect.”

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Posted 3 years ago

“Great quality and they went above and beyond to get my complicated custom cover to fit”

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Posted 3 years ago

“Small job. Requested a cover for a small cargo trailer. Spoke to a rep and provided great advice on material for the environment. Ordered based upon their recommendation. Received cover and was almost perfect. Contacted them and they immediately corrected the concern. Excellent folks to deal with and a great product.”

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Posted 3 years ago

“Bought a custom made welder cover from them fits perfectly very heavy duty👍I could not be more pleased with this purchase great value also.planning on purchasing a cover for my other welder from them also 👍👍”

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Posted 3 years ago

“I ordered from this company under the impression my 2 safe covers would be made at their manufactory office. USA. I placed an order in August and I am still waiting on my order. The first time (6 weeks later) I followed up I was told it was in production. I called 10 days later and I was told it was in transit. I sent another email to get the tracking info. Come to find out my safe covers are being shipped from China. Had I of known this I would of ordered directly from WISH. I could of saved a bunch of money.This explains the reason for the delay in receiving. I hope my safe covers are satisfactory as these reviews say their product is. At this point I am already disappointed.”

Helpful Report

Posted 3 years ago

Very Sorry to hear that you are unhappy with the order. We are a USA based company but do have several warehouses in several countries including the USA

Posted 3 years ago

“Monica and the team - went thru - carefully - the exact dimensions of our bbq island and made sure it would fit. AND - it does! Fits like a glove and looks great. We are now ready to order anothed cover for our outdoor furniture. Thank you!”

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Posted 3 years ago

“I sent these folks some pictures with dimensions of a very tricky cover and they made it perfectly. Great to deal with and awesome finished product.”

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Posted 3 years ago

alcocovers.com is rated 4.9 based on 1,721 reviews