alcocovers.com Reviews

Name: alcocovers.com
Rating: 4.85

4.9 Rating 1,721 Reviews

96 %

of reviewers recommend alcocovers.com

Company Reviews

Metrics

4.9

Based on 1,721 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Anonymous

Anonymous // 01/01/2019

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“We had a custom cover made for our 100+ year old family vintage stove. It sits outside on our patio. Although the patio is covered it's open to the weather. The cook top surface is exposed iron and the rest of the stove is powder coated blue. With the slightest bit of fog or rain it begins to rust. Even though it's powder coated it's old, so it also sees some rusting come through. It needed to be covered in the winter. This cover was exactly as I hoped it would be. They followed my measurements exactly as I wanted and put the zipper and the gromets right where I expected them. It fits perfectly. Thank you so much!”

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Posted 2 years ago

“I ordered a 100% custom cover for a surfboard rack, 12oz vinyl-made rectangular shape, with zippers to take gear in and out. I must say that the whole process was very efficient and seamless. The salesperson was responsive upon initial contact, by email and over the phone. I created a sketch to provide desired dimensions, locations of zippers, etc. They understood my design well and quickly responded with a quote. Then it took about 2 weeks to build the cover, and another few days to ship it. Overall the whole process took about 3 weeks, with a very high quality product. The only thing I would change is on me: I would redo the same cover in a thinner vinyl. Because I think I would still get the same level of protection in a less thick and less heavy material. So my advice to future customers: if possible, go to some local shop to see and touch a sample of the material before ordering. I was a bit anxious and skeptical about ordering such a custom product online. It turns out I'm really impressed by this service! Good reliable makers are rare, this company really deserves good reviews to be promoted and gain business!”

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Posted 2 years ago

“Just received our custom outdoor sofa cover, and we are so impressed!! The quality is fabulous and should withstand our NH weather quite nicely. I was a bit hesitant at spending $160 on a sofa cover, but I'm so glad I did (and after seeing it, my husband totally agrees!). The fabric is thick and waterproof with plenty of grommets to secure the cover at the bottom. First time ordering from Alco Covers and it will not be my last - great product, great service.”

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Posted 2 years ago

“The perfect custom cover for my waterfall patio fountain! The fit is perfect and material will certainly protect from winter weather! Awesome!”

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Posted 2 years ago

“Going on two years now and my barbecue cover is holding up very nicely in the Southern California sun. The fit is perfect. No complaints. Good value.”

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Posted 2 years ago

“Cover fits great for my Horizon Smoker and Customer service was the best during the process to make sure the cover was a good fit”

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Posted 2 years ago

“The cover I ordered for my lawn swing was even better than I could have imagined. It fit perfectly and was so well made. I don’t usually write a review but this cover deserved kudos.”

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Posted 2 years ago

“These guys are amazing! I built an outside Granite Pizza station, totally customized, it looks amazing… but better yet, Alco Covers worked with me on a custom cover, there team was attentive to details, over email and after a few back and fourth dimensions, they made me a cover that fits like a glove, very reasonable price, and delivery was super fast! I am so happy! Highly recommend these guys! Thanks Bill”

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Posted 2 years ago

“Great product. Pretty easy process to get the measurements and order. Cover came exactly as billed and perfectly fits the furniture which has unusual shape and dimensions. Tough water proof material. Looks good”

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Posted 2 years ago

“the fit, feel and look of the cover was far better than I had imagined. Very pleased with the product.”

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Posted 2 years ago

“Everything seemed to go pretty well through the transaction, except that "Gretchen" would NOT answer our question: WHERE ARE YOUR COVERS MANUFACTURED? Our only reference is the statement on every single page on their website that claims that their HQ is in Jacksonville, Florida. Today we received the cover via DHL from PAKISTAN. Goodbye US Dollars and American jobs - and they refuse to even be honest with us when we ask that specific question. Never buying from these liars again.”

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Posted 2 years ago

Thank you for your feedback. We value all feedback to help us grow. As called out on our "about us" page, which is on every page of our website, we state (and with a global map) the locations that we ship from. https://www.alcocovers.com/about-us/. We are sorry you had a bad experience.

Posted 2 years ago

“We are very pleased with the custom made covers. They are great at measuring and charting against photos to ensure we get exactly what we need. We have purchased several different designs from this company and will continue to use them. Customer service, delivery, accuracy all spot on!”

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Posted 2 years ago

Thank you Kim! Glad you like it

Posted 2 years ago

“From the first contact with customer service I got great communication and feedback on my project with the many changes I made. The process was very simple and the price was very reasonable even better than I expected. I will definitely use Alcovers again for future projects.”

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Posted 2 years ago

Thank you Ryan! We strive to provide great service

Posted 2 years ago

“Fast quick service. Much better than buying a tarp and bungee cord. Get it custom”

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Posted 2 years ago

Thank you. Quality is what we do best

Posted 2 years ago

“I have a lovely large ceramic urn in my Midwestern garden which I had recently turned into a small fountain. It needed a cover from rain and snow in the winter when it wouldn’t be used. But it’s a beautiful urn which continues to give the garden some color throughout the year, so I didn’t want to cover completely. I asked for a “shower cap for a jam jar” and given the dimensions Alco crafted a perfect fit. It took a little discussion, but in the end we got there. Kudos to them.”

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Posted 2 years ago

“This was my 2nd cover from them. My first cover was for a small wood holder for the outside. I have the diminutions from amazon and upload a pic of what I was covering. It fit perfect. The last cover I just bought: I needed a custom cover for my fire pit to keep it "dry" during the winter. I am an engineer and designed exactly what I wanted, and they took my drawing and made it happen. But all and all I am very happy. I definitely recommend them to anyone with custom or stock jobs. P.S. I only removed one star due to the communication difficulties we had with answering my questions.”

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Posted 2 years ago

“I did have to take a star off because it took so long for us to get our covers. Though the covers fit perfectly and work well for what we got them for. Hopefully it works out well because we just started using them so we don't know how they will hold up in our extreme weather. So far they fit really well and work great.”

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Posted 2 years ago

“Amazing!! I was so impressed with these covers that I immediately ordered 3 more. After having spent thousands on other covers that are falling apart in a few short years, I will only be buying alco covers from now on. Excellent customer service too. Trust me - you won’t be disappointed.”

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Posted 2 years ago

“I received covers from ALCO for outdoor furniture that exceed expectations. Meeting the demands to protect from the elements the covers as well present a favorable fashionable appearance. In the online submission for non-standard shaped furniture, including sofa, ottoman, and end tables, ALCO professional staff returned photos of the furniture to validate measurements prior to fabrication which ensured the quality and protective requirements of those covers to the measured specifications. ALCO LLC is my go-to vendor for excellent fit covers that may needed in the future.”

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Posted 2 years ago

“We got our net. It was made to our specifications and the quality is very good. We are happy with the product and the price was well worth it.”

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Posted 2 years ago

alcocovers.com is rated 4.9 based on 1,721 reviews