Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,338 Reviews

36 %

of reviewers recommend Aldi

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Metrics

2.5

Based on 1,338 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Micro rice contaminated with dead flesh but aldi said it was mold looking at picture we sent lies I took it back to shop I’m plastic container 16mile round trip the first manager said that it s not mold it flesh I was told it would be collected and taken to their lab it was never collected as I found out when I went to see yet another manager who said it had been in office for two weeks but need had not looked at it but put it in bin it all lies from the start I was then offered £5 what an insult it cost more than that in fuel to take it back then they offered 10£ they sold contaminated food that could have killed somebody if they had eaten it for example people with sight loss funny thing is I think it is a smelly dirty chain of shops who cut on quality to make you think it cheaper but it not just rip off you get less in weight for your money I have been in some shops to look but way before this I knew it sold rubbish it was a friend said to me did I want anything from ludlow that I need up with rubbish I never did shop there all that chain have stale dirty smell maybe it all those dead rats like what was in rice I spoke to E H Shropshire and aldi told them same lie hope that put you off shopping at a inept chain inept means on fit for purpose still not had any compensation shame on them”

Helpful Report

Posted 9 months ago

“I brought potatoes brussels and some beans all 3 awful quality taking back I won't be rushing to go back to Aldi any time soon”

Helpful Report

Posted 10 months ago

“The ground beef with the blue tag. Sorry, threw away package. The hamburger was grainy, as though sawdust was in it. Virtually no taste. Don't buy it.”

Helpful Report

Posted 10 months ago

“I am an Asian Hijabi female and have been buying from the same Aldi for 4 years. Today morning when I went to the checkout till the staff asked me to pick up my bags which I have never experienced. It was very humiliating as I didn’t see her asking anyone ahead of me. And when I enquired why is she asking me as she’s being racist. Her response was that it’s an Aldi policy. Why the policy is not effective with the other customers? My question to everyone reading this post is how many times have you been asked to pick up their empty grocery bags to see what’s under.”

Helpful Report

Posted 10 months ago

“Aldi's sometimes okish with some products .I buy mainly at m& s or waitrose and not often for one and two items at Aldi's,however why at Aldi's at the orchardson streets branch is so made up and unpleasant ,It's a real turnoff. Bec you can be serious without being unpleasant and latele this happens if you try to say hello when leaving the store, he frowns at you I find this sort of behavior offensive, and I also feel insulted.( Bec I I am kind and courteous to everyone there, it's offensive ,and i tell you the securitu need to speakto the sec urity staff there,talk to all of them ,that they need to be more courteous annd Respectful to valued customers or they lose them. It's happened more than one but ime, and I'm afraid to go back,because I find this very daunting and uncalled for. I'm not telling him how to do his job; but if that's how he does his job. Then it is just not good enough .. he's just being mean but it's just not good enough. (One doesn't have to have a badly made up face to be a good security.Comeon.”

Helpful Report

Posted 11 months ago

“Aldi staff member very helpful south steet store willenhall west mids Nathaniel helped load car the previous member of staff female very dismissive I wasn't asking her to help me I was just asking was there anyone that could anyone to help me my opinion very rude to the point she wore it on her face..”

Helpful Report

Posted 11 months ago

“Worst meat ever. Today I’ve eaten the worst beef medallions ever. It was tasteless and impossible to chew. It says 21 days matured but it was awful. I would like to know how they manage to provide such awful meat. My advice for everyone: Go buy from a proper butcher. You buy it cheap from Aldi but after spending all the energy, it comes to the same price. What a disappointment”

Helpful Report

Posted 1 year ago

“Always buy Aldis own sliced white bread, but lately it has tasted and smelt very 'yeasty', and not pleasant.”

Helpful Report

Posted 1 year ago

“If you are a victim of a scam there is a chance of getting your money back provided you got evidence of the reported scam. We guarantee you a safe and secure recovery. 100% reliable . Message me via email (dorisashley71 (@) gmail com) for more info Be careful of most of this online investment. WHATSAPP: +1---(404)--721---56--08”

Helpful Report

Posted 1 year ago

“Staff at Muller road Bristol are poorly trained and rude- wanted to pay for goods at the self service. Instead, the sales assistant looked into my bags and then demand maned to see receipts. And treated me like a shoplifter- clearly one that wanted to pay for goods at the till. Was made to feel like a criminal. Their online complaints process doesn't work ie doesn't recognise the postcode for the store. Had to send letter in post - still no response.”

Helpful Report

Posted 1 year ago

“Ruined clothing - worst customer service I placed a click and collect order. Went to the store, collected the shopping and went home. Noticed a bottle of bleach had leaked over a large number of items. Called Aldi who wanted photos of this and told me to go back to the store. The store replaced those items in that particular bag and refunded my click and collect charge along with a token bunch of flowers. I then noticed whilst in the store that a bleach stain had now shown up on my T-shirt. I showed the manager who told me to call customer service again. I did this and sent photos of my damaged item and a link to the website showing the cost of the £40 top. I was told that because I do not have a receipt (who keeps a receipt once you know you are keeping an item???) that they would only refund £30 in store vouchers. No kind of compensation for all the stress and inconvenience! Why would I want store vouchers for someone that I know longer want to shop at? Dealing with customer service both on the phone and through email is shocking. They genuinely don't care. No emotion at all and made me feel like my situation was insignificant. Now they are not even replying to my emails!!!!”

Helpful Report

Posted 1 year ago

“I was charged for products that I did not purchase. I don't buy potatoes or chocolate due to being type 2 diabetic. Added to this that they want to search my bags before I'm allowed to use them. I thought that in the UK we were innocent until proven guilty.”

Helpful Report

Posted 1 year ago

“I normally shop at Lidl but as Aldi Witham had self service tills put in I thought it would be quicker. Wrong. They are never open. Apparently not enough staff. Rotas need changing etc etc. Very annoying. Back to Lidl.”

Helpful Report

Posted 1 year ago

“Most of the Aldi store ,the food is… Most of the Aldi store ,the food is without any doubt under standards ,quality ,fruits ,meat as well all under the ,fruits are ok ,the staff at the tills are stopping customer without any reasons looking in their bags ,are rude in general ,they don t work in team or help customers .Aldi food and product are below standards value ,to save money it is totally a joke managers at top employees you are just a number at the bottom list .90 % of the food at aldis is below standards advise customers to buy food from other sources .Toiletrees and cleaning stuff of , anything else even is reduce do not buy all the food goes to animals farm .I have seen myself food at aldi out of date ,marketing is bad and food is not healthy at all . Money value you buy what you paid for . Date of experience: 28 May 2024”

Helpful Report

Posted 1 year ago

“I went to Aldi Yeovil do my full weekly shop today and was disgusted when they demand to search my empty bag before they would serve me. I think it's disgusting that Aldi make you feel like a theft. I DO NOT STEAL The girl at the till and the manager of the Yeovil Aldi store were very rude and called me rude because I questioned it asking do I look like I would steal. They have no right to go through my bags. I thought that the customer was always right!! Aldi you will lose many customers by continuing with this so called policy one being me and all of my friends and family who I will tell what happened.”

Helpful Report

Posted 1 year ago

“I love Aldi first of all , I travelled to burscough Aldi yesterday such a nice shop going through the till the assistant was chatting small talk with customers the lovely young girl seemed to be no rush however I usually shop in Fazakerley Aldi where all my shopping gets thrown at me ! So different why !!”

Helpful Report

Posted 1 year ago

“Once again I have had an issue at the Kidbrooke Aldi Uk store over staff wishing to rummage through my empty shopping bags before processing my shopping. This time I was called a ‘stupid woman’ by this young man called Luke when I told him I’d had this before more than once and with Aldi Customer Services online. I have just left £100 worth of shopping at the till and I do £200 shopping per week mostly in the Kidbrooke store because the staff are rude. Aldi has no right to rummage through my shopping bags. They are mine. If I walked out of the store with a trolley load of shopping unpaid for they would not stop me yet they think it’s ok to rummage through my empty bags when I’m trying to pay for my shopping.”

Helpful Report

Posted 1 year ago

“I’ve just spent £114.21 at Aldi (Wragby Road Lincoln store) and the beans were labelled at 28pence, however at the checkout they wanted to charge me 42pence. I questioned this so the cashier called for the manager who said it was a mistake because of an overflow of 42pence stock which had been placed on the top shelf, labelled at 28pence. I suggested they remove that label as it was confusing and could I replace them with the 28pence beans? He told me they were out of stock but he refused to sell the 4 tins on the checkout at the advertised price or even at a reduction. I therefore asked them if I should go to Tesco instead to which he politely replied we don’t want you to go to Tesco but he still wasn’t willing to offer at least some kind of reduction as a gesture. So for the sake of 56pence this customer, on principle will not return to Aldi and they have lost my average weekly spend of £150. Tesco and Asda’s gain!! I have tried to add photos but it won’t upload from my iPhone”

Helpful Report

Posted 1 year ago

“They have just put in self-service checkouts in my local Gainsborough Aldi store. When I went in all the tills were closed except the self-service. I asked which till was open and they said these pointing to the self-service. I said I had cash and looked at me as if I did not have a choice, they did open a till up But if I wanted cashback or some carrier bags, you cannot get from these from the self-service machines so why push them onto the people who don't want to use them?”

Helpful Report

Posted 1 year ago

“Stafford Aldi, queensville….what has happened to this store? No cottage cheese for the past 3 weeks, no squash, went today, Saturday at lunchtime…no milk???!!! No brown rolls….I’m going back to tescos.”

Helpful Report

Posted 1 year ago

Aldi is rated 2.5 based on 1,338 reviews