Aldi Reviews

Name: Aldi
Rating: 2.53

2.5 Rating 1,352 Reviews

36 %

of reviewers recommend Aldi

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Metrics

2.5

Based on 1,352 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aldi -little Venice store The staff are rude and arrogant and racially profile Lots of Arabs stealing and pushing in the (very long) queue The place and staff need a radical overhaul”

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Posted 1 year ago

“I have just been shopping in Aldi Petersfield and found the wine and customer service excellent. I was helped by Sienna who found the wine I wanted and could not have been more helpful - thank you. Paul”

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Posted 1 year ago

“I went to Aldis in Newbury Park. I had a basket paid for my things. The Assistant said can I see in your bag it was a small Mn S bag with a bra in it I had been to hospital as I have breast Cancer. I said no there was a man behind me she said she had too look in it . I was so Embarrassed coustomer service do not care they said they will surch people. They done the same to my sister a few weeks ago wanting to see what was in her shopping trolley and she is ill. Apparent I was told they are loosing customers doing the same to them. I will shop at Lidls now more fresh. At Christmas Aldis had two doors of the fridge all the food was warm. Rude staff .,yet there ment to support cancer”

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Posted 1 year ago

“For the first time today me and my children visited the new Store in Reading Retail Park . Such an amazing big store ! All member of staff friendly and happy to help . Especially the girl who works at one of the tills , happy to explain to me with some issues that I had about the dates on the products and when I asked if there is any (same) product available she was more than happy to ask and find out . Happy with the service that they and she provided .”

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Posted 1 year ago

“Always good quality and reasonable prices.more stores opening soon so not far to travel”

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Posted 1 year ago

“I often go to Aldi, this store is near my house. The selection is average, but the prices are good, and sometimes they have interesting products.”

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Posted 1 year ago

“i got spat on”

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Posted 1 year ago

“Aldi is a good shop as far as uk shops go at least, it's nice and cheap however the only gripe I had was that I bought a twilight Reed diffuser thinking it was going to smell like the candle version i smelled in shop when I bought it it had an awful slightly sickly floral smell not like the candle which had a slight sea salt smell to it it gave me headache too-dont buy”

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Posted 1 year ago

“Cullompton Aldi has the worst customer service out of all the supermarkets they constantly talk to each other on their headsets,if we used our mobile phones we would be classed as rude”

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Posted 1 year ago

“If only Aldi can train their staff. Worst customer service. Dirty and untidy store. Endless queues!”

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Posted 1 year ago

“My car broke down in a Aldi Winchester car park, I have spent 1hr.40min waiting for the Rac service. And in a few days I have received Penalty notice. I have returned to Aldi and met Assisted manager Christian, who helped me to cancel that notice. He was confident and professional .I was very grateful.”

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Posted 1 year ago

“Being asked to place my flat bags on the checkout (to which i complied) to then have a cashier who may pick her nose and scratch her dirty privates rifle through my bags which are bought and paid for looking for goods i am presumed to have stolen is an insult, not a quick glance, a proper rummage through When i am told this is because others ruin it for everyone else and everyone is now treated the same, i am obviously going to say so you treat everyone as thieves then, i then told her its not theft until someone has left the store and that some customers will feel embarrassed and insulted at this new rule, she said she was told to do this, i felt sorry for her because she is a cashier. BUT next time I'm asked to place my personal bag on the till it may contain a pair of my dirty underwear which she can then rummage with all she wants as i can carry what i want in my own bags that i bought, you see i treat others as they treat me, so if im treated liked scum i will let that person handle my scum”

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Posted 1 year ago

“Inferior produce and meat. Bought potatoes, yams and prime steak for Christmas dinner. The steaks were the worst. chewy and grizzly.”

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Posted 1 year ago

“Their services are 5star and you get what you are looking and the staff is very good”

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Posted 1 year ago

“I ordered a $50 order online. When delivery time came, I received a text telling me the driver was having a hard time finding my address. About two minutes later after I text more directions, I received another text saying the order was delivered. I did not receive the order at all, so I called customer service, which is a terrible experience. I was put on hold many times, and the when I finally was given a refund it was only for the groceries. I needed another $14 for delivery charges. So I was transferred to a Specialist! She put me on hold more than once and finally said I would be given a gift card to spend at Aldis because of the inconvenience I had endured. But it turns out the gift card was only for the delivery charges they owed me ($14). As I only shop on line and this card has to be spent in store I have had to give it away. It is no use to me. I spent more than an hour on the phone, and it has left me very unhappy with Aldi, and will not shop there again.”

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Posted 1 year ago

“No one to check us out so went to self check out and finally a lady showed up and was the rudest person i have ever incountered. She stated we have other things to do than check u out and if you don’t like it don’t come back. Well we never will. Aweful person very rude in Missouri”

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Posted 1 year ago

“I popped into my local Winchester branch of Aldi's this evening after a long drive home. At the checkout I was TOLD to put my flat folded bag on the conveyer belt. This was examined by the assistant and proved to be empty. I was fuming, but too tired after my journey to speak to the manager as I new I would be fobbed off. I know shops have a problem with shop lifting, but that's not my fault. Treating honest customers as thieves is not the way to go. I have looked on various websites this evening and found that many of your customers have experienced the same treatment, and feel as I do. Needless to say I won't be coming back to your store until you have stopped treating me and the many, many honest customers as thieves. I don't like being treated as one.”

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Posted 1 year ago

“I actually really like shopping at Aldi's. Have great prices and some hard to find products. But their website, including their online shopping delivery and pick up is just terrible. They give you absolutely no information on the products which is not helpful if you have allergies. You would think that they could just take one extra picture with the nutritional value. I am allergic to celery and cinnamon. I can't even look to see if these ingredients are in certain products. Including with so many people watching their weight and such you would think that they would tell you calories and other nutritional value.”

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Posted 1 year ago

“A Humiliating policy. I recently was on the recieving end of Aldi's new 'random' 'bag check' policy. Never felt insulted by a cashier before but there's a first for everything apparently. From reading reports online, this doesn't sound like something the staff are necessarily happy doing. I'm all for deterring shop lifting but the fact this is something they do randomly and no doubt reluctantly results in the customer in front of you not being asked to 'lift their bag to see there's nothing in it' And you being asked... Seriously, Humiliating. So if they want to enforce such a policy you either do it to everyone or no one. If you do it randomly, the implication is that you obviously feel singled out for looking 'suspicious'. I genuinely don't think I'll be going back because of this, I don't want to go shopping in a place where I might be 'randomly' selected Infront of other customers to prove I'm not a shoplifter.”

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Posted 1 year ago

“Poor customer service and attitude, humilating experience. I visited the Northwich store recently where I have been a regular customer. However, this time, I received some very poor customer service. I went to get 4 pints of milk from the shelf. As I placed it in my trolley, a young female employee asked me if she could get in front of me to push a fully loaded trolley of milk in place. She was in a hurry and couldn't wait for me to finish. But I politely moved out of her way. After she pushed all the milk in place, she walked away as a 4 pint bottle fell down onto the floor and covered my trousers and suede boots in milk. I was soaked. I called after her to show her what had happened after her impatient actions. She shouted back at me and said that she hadn't done that and tried to blame me even when I had already moved out of her way and already had my milk in the trolley. She didn't come back to even ask me if I was ok or offer to help. I asked her if she was going to help clean the mess up, and she said with attitude, that's what she was going to do. She even looked amused at how I looked in the mess. To make matters worse, I was so upset and asked another female employee to find the manager for me. As I was explaining the situation to her, a co-worker (who wasn't even at the scene) began to back up the employee in a raised voice. I felt they were teaming up against me before I spoke to the manager, all in front of the other customers. I felt humiliated. The female manager eventually came out to see me. She was more understanding and apologetic, and said the other employees should not have got involved. She said I could use the toilet to dry myself off. I told her that I was just too upset to come back to the store again that I have shopped at for years. I left my trolley of shopping in the store and left, I didn't even retrieve the £1 coin. I had to wash my trousers on a hot wash and my boots are now ruined even after wiping the suede down, they smell of stale milk and are stained. Eventually, I got through to customer services, and I suggested to them to watch the CCTV to see exactly what had happened by the milk section. I was offered a voucher to spend in an Aldi store. It didn't even cover the cost of the boots to be fair, besides the whole experience. I will only shop occasionally in the Knutsford store. There is a much better attitude there and they are more helpful.”

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Posted 1 year ago

Aldi is rated 2.5 based on 1,352 reviews