Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,338 Reviews

36 %

of reviewers recommend Aldi

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Metrics

2.5

Based on 1,338 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a $50 order online. When delivery time came, I received a text telling me the driver was having a hard time finding my address. About two minutes later after I text more directions, I received another text saying the order was delivered. I did not receive the order at all, so I called customer service, which is a terrible experience. I was put on hold many times, and the when I finally was given a refund it was only for the groceries. I needed another $14 for delivery charges. So I was transferred to a Specialist! She put me on hold more than once and finally said I would be given a gift card to spend at Aldis because of the inconvenience I had endured. But it turns out the gift card was only for the delivery charges they owed me ($14). As I only shop on line and this card has to be spent in store I have had to give it away. It is no use to me. I spent more than an hour on the phone, and it has left me very unhappy with Aldi, and will not shop there again.”

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Posted 1 year ago

“No one to check us out so went to self check out and finally a lady showed up and was the rudest person i have ever incountered. She stated we have other things to do than check u out and if you don’t like it don’t come back. Well we never will. Aweful person very rude in Missouri”

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Posted 1 year ago

“I popped into my local Winchester branch of Aldi's this evening after a long drive home. At the checkout I was TOLD to put my flat folded bag on the conveyer belt. This was examined by the assistant and proved to be empty. I was fuming, but too tired after my journey to speak to the manager as I new I would be fobbed off. I know shops have a problem with shop lifting, but that's not my fault. Treating honest customers as thieves is not the way to go. I have looked on various websites this evening and found that many of your customers have experienced the same treatment, and feel as I do. Needless to say I won't be coming back to your store until you have stopped treating me and the many, many honest customers as thieves. I don't like being treated as one.”

Helpful Report

Posted 1 year ago

“I actually really like shopping at Aldi's. Have great prices and some hard to find products. But their website, including their online shopping delivery and pick up is just terrible. They give you absolutely no information on the products which is not helpful if you have allergies. You would think that they could just take one extra picture with the nutritional value. I am allergic to celery and cinnamon. I can't even look to see if these ingredients are in certain products. Including with so many people watching their weight and such you would think that they would tell you calories and other nutritional value.”

Helpful Report

Posted 1 year ago

“A Humiliating policy. I recently was on the recieving end of Aldi's new 'random' 'bag check' policy. Never felt insulted by a cashier before but there's a first for everything apparently. From reading reports online, this doesn't sound like something the staff are necessarily happy doing. I'm all for deterring shop lifting but the fact this is something they do randomly and no doubt reluctantly results in the customer in front of you not being asked to 'lift their bag to see there's nothing in it' And you being asked... Seriously, Humiliating. So if they want to enforce such a policy you either do it to everyone or no one. If you do it randomly, the implication is that you obviously feel singled out for looking 'suspicious'. I genuinely don't think I'll be going back because of this, I don't want to go shopping in a place where I might be 'randomly' selected Infront of other customers to prove I'm not a shoplifter.”

Helpful Report

Posted 1 year ago

“Poor customer service and attitude, humilating experience. I visited the Northwich store recently where I have been a regular customer. However, this time, I received some very poor customer service. I went to get 4 pints of milk from the shelf. As I placed it in my trolley, a young female employee asked me if she could get in front of me to push a fully loaded trolley of milk in place. She was in a hurry and couldn't wait for me to finish. But I politely moved out of her way. After she pushed all the milk in place, she walked away as a 4 pint bottle fell down onto the floor and covered my trousers and suede boots in milk. I was soaked. I called after her to show her what had happened after her impatient actions. She shouted back at me and said that she hadn't done that and tried to blame me even when I had already moved out of her way and already had my milk in the trolley. She didn't come back to even ask me if I was ok or offer to help. I asked her if she was going to help clean the mess up, and she said with attitude, that's what she was going to do. She even looked amused at how I looked in the mess. To make matters worse, I was so upset and asked another female employee to find the manager for me. As I was explaining the situation to her, a co-worker (who wasn't even at the scene) began to back up the employee in a raised voice. I felt they were teaming up against me before I spoke to the manager, all in front of the other customers. I felt humiliated. The female manager eventually came out to see me. She was more understanding and apologetic, and said the other employees should not have got involved. She said I could use the toilet to dry myself off. I told her that I was just too upset to come back to the store again that I have shopped at for years. I left my trolley of shopping in the store and left, I didn't even retrieve the £1 coin. I had to wash my trousers on a hot wash and my boots are now ruined even after wiping the suede down, they smell of stale milk and are stained. Eventually, I got through to customer services, and I suggested to them to watch the CCTV to see exactly what had happened by the milk section. I was offered a voucher to spend in an Aldi store. It didn't even cover the cost of the boots to be fair, besides the whole experience. I will only shop occasionally in the Knutsford store. There is a much better attitude there and they are more helpful.”

Helpful Report

Posted 1 year ago

“Cashiers have bad attention service located at South St Aldi. December 1, 2023. Against customers attending to use their cleaned cart, that's what customers wanted. Other cashiers know low-price products do not respect people —bad attention to customers. * We shop at Aldi for a price and pay not for free.”

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Posted 1 year ago

“Queued in the cold before opening to purchase special buys only to be told they weren’t there Last time I queued for special buy I was told they even put out on previous date Not impressed”

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Posted 1 year ago

“I had come into store yesterday to pick up some bits before work. Everything was okay at best up until I went to pay and leave. I went to the self service till with a basket and paid. I was watched during this but I don't mind this as sometimes we have to do it at the store I work at. Since I was watched while I paid you would think I would then be free to leave. This was not the case as the security asked to check my rucksack. When asked if there was a reason behind this I was told its policy. Policy to check a rucksack with no reason? I would understand if I had not bought anything or if I had even put my shopping in my bag after I paid. However, I was watched while I paid and packed a shopping bag rather than putting it in my rucksack. When questioned about the policy, the guard said that it was a 'managers policy' not aldis. I understand this is a new store and there will be some teething issues but a manager who would put this in place should not have been given that job in the first place. I understand that the pompey centre has a lot of issues with thieves, I have seen it first hand since I work in a store nearby but if I had checked a customers personal belongings without valid reason of suspected theft I would have been dismissed! Being forced to show your personal belongings when no valid reason has been given can be considered harassment, cause distress and embarrassment especially when not even asked discreetly. Joyline Dapadap from customer service online would only try to back the store up and did this by lying about their policy even though this can be accessed online. When caught out on this they changed their answer to it being a 'short-term measure' rather than their original 'national policy'. Clearly there is a lack of training being given to Aldi employees. Honestly disgraceful!”

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Posted 1 year ago

“Aldi wrekenton Mr Phil a store manager at Aldi wrekenton. There is no reason to be racist to the the customer.”

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Posted 1 year ago

“Pathetic staff attitude at the checkout, searched my bags for suspicious shoplifting. Went to have routine shopping after work, without any indication of suspicious behaviour. On asking, they said it's their store policy. Even more appalling, they only pick on random customers, searching their bags. This looked biased and racist behavior by looking at gender, colour and then searching.Never had this experience elsewhere ..while store need to keep eye on shoplifting etc, they could do so by using technology and better staff training. Searching like this cause extreme embarrament.Will never shop in Truro Aldi.”

Helpful Report

Posted 1 year ago

“Hello, I had a very bad experience of the racist manager phill, at Wrekenton store Gateshead. Very unprofessional, rude, and sadly racist behaviour.”

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Posted 1 year ago

“we purchased a 4.99 soft dog toy a calming toy with a squeak after 1 minute the squeak was dead and after 4 minutes the toy was in pieces, we only have a small dog and I would expect it to last longer than this we are going to return it and get a refund this is clearly not fit for dogs to have as it could of choked him.”

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Posted 1 year ago

“My disappointment is with a product. I'm an Aldi enthusiast, but, oh dear, what has happened to marzipan these days, as there is only a tiny blob of it in your so called "Authentic Marzipan Stollen"? Before Covid, when my partner and I went to J Lewis for coffee and cherry scones, he'd say to me "Whistle when you find a cherry"! I guess I'll need to try someone else's Stollen to check out on their amount of marzipan. It's so disappointing when stated ingredients are so sparse.”

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Posted 1 year ago

“Aldi North Cheam is just around the corner from me where I used to shop almost on a daily basis, unfortunately after my last shopping experience in Aldi Cheam I will never ever be going to Aldi in this country. On 15.09.23 I went to this store to do my regular shopping not realising that they change the parking conditions, I was totally unaware that I had to register my number plate, also, on that occasion I paid by cash and I did not keep the receipt. After receiving the parking notice I asked them to cancel it, I explained whole situation to them, and despite of presenting numerous till receipts from the past they refused to cancel the fine. After spending thousands of pounds in this branch my reward was a Fine, I just can not express my ANGER!!!!!!!!!!”

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Posted 1 year ago

“aldi helped me recover from my grandma dieing”

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Posted 1 year ago

“0n separate occasions we got spoiled rotten produce we just came home and put in the trash”

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Posted 1 year ago

“It's not the products it's the god dam awful parking eye that run your car parks,no way will I shop at aldi when I can shop any where else that won't send me a demand for £60 saying I stayed for 24 hours on there car park when I dropped my daughter off to pick up a few things on consecutive days.I WILL NEVER SHOP AT ALDI EVER AGAIN.Thank god for lidl and there self service check outs and generous PACKING areas to.”

Helpful Report

Posted 1 year ago

“As with many low rated reviews on here I experienced being spoken to in an unacceptable manner when asked to lift my bags to check I was not stealing items. I decided instead of just writing a review to try and rectify the situation by bringing it to the attention if the CEO. Unfortunately the response I received was equally as disrespectful, 'this is why we do it, here's a £10 voucher, go away'. Being barked at "Lift your bag, LIFT YOUR BAG" really isnt how I expect to be spoken to by anyone let alone a spotty, bum fluff cultivating male high on the meagre power he has supposedly been given. The highlight of the whole saga was the signs in store claiming staff will not tolerate abuse. HOW HYPOCRITICAL!! I went and shopped over the road in Lidl.”

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Posted 1 year ago

“I have been a regular shopper at my local Aldi for many years now. This store has recently been refurbished, but since then, there are not always prices displayed, even for vegetables. So it’s impossible to select The best priced sweet peppers, for example, if you are trying to budget. As I turned a corner, I had to slow down due to an elderly person n front of me, but a staff member pushing a large trolley kept really close behind me, hurrying me forward. I was worried I would be hit. She didn’t ask me to move or apologise. Staff do work hard, but the haste will put off anyone not able to jump out of the way fast. I also saw a woman trying to reach something on a very high shelf, and spill lots of tins all over the floor. I think it’s dangerous unless you are 6 feet tall.”

Helpful Report

Posted 1 year ago

Aldi is rated 2.5 based on 1,338 reviews