Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,338 Reviews

36 %

of reviewers recommend Aldi

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Metrics

2.5

Based on 1,338 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Most awful shopping experience ever, presumed guilty of shoplifting until they have rifled through your bag in front of a shop full. No apology. I take offence at a skanky cashier going through my private things, in case I slipped a lettuce into my trolley. Rotten from the shop floor up. All a bunch of c£*ts. C£*ts that wont be getting a penny more of my hard earned cash”

Helpful Report

Posted 1 year ago

“Taurus darkfruit cider. Increased the price to £3.99, which would be fine if they hadn't reduced the cans to 330mls instead if 440mls. The cans are tall but thinner, so because of the packaging you think you are getting the normal size.”

Helpful Report

Posted 1 year ago

“Do not allow this nasty company to get away with not allowing people to shop with them who do not have their disgusting app on their phone to let them do so. Who on earth do they think they are. Vote with your feet and stay away folks. There will no doubt be some who will go along with it, up to them of course. This is England.If they want to do so in their own country then fine, but somehow I do not think the German people would put up with it.”

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Posted 2 years ago

“Went to aldi Thornaby. 5th July.super 6 fruit .veg offer had bannanas on offer in normal fruit shelves They were 6p cheaper for same ones.keep eye on Ues by dates ect have spotted some past it.”

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Posted 2 years ago

“ALDI Harrogate I had a nightmare experience today (26/06/2023). In the store, I was discriminated against as RACHEL assistant store manager and ANDREW store manager. They behaved rudely, inappropriately and violated human rights. Hopefully ALDI management will figure it out soon. I await an apology. Or I will pass all information about them to my lawyer.”

Helpful Report

Posted 2 years ago

“What has happened to Aldi, very little or nothing available for on line ordering, and a change in country for customer service staff who don't understand very simple questions and who's accent is very difficult to understand. And stuff that was ordered in December, sat in the delivery warehouse, till it was returned to Aldi without any attempt to delivery. So THANK YOU Adli, you have cured me of my on line habit with lack of availability and extremely poor customer service you have saved me a fortune, and lost your company money. Well done”

Helpful Report

Posted 2 years ago

“I bought a dual fuel barbecue for my sons birthday in March. When it arrived the lid was dented and scratched. I called customer services and was told that it was nothing to do with them and to call the makers of the BBQ. I did this and they told me that it was Aldi's responsibility, so I called them again and was offered a 20% discount, but was told if I took this, that the three year warranty would be void. I asked if I could have the damaged one picked up and was assured that there was plenty of stock and as soon as they had received it back, they would send another one. It was picked up and two weeks later I had heard nothing. I called them again to be told that there had actually been no stock at all and that I was lied to and they were processing a refund. Two weeks later, still no refund, so I had to call them again. This time the refund was issued. If I had known that there was no stock I would have kept the BBQ and taken the partial refund. I have now had to buy another BBQ which was over £100 more. NOT a happy customer!!”

Helpful Report

Posted 2 years ago

“Aldi , The WEF digital passport supermarket , avoid , use small stores that take cash .”

Helpful Report

Posted 2 years ago

“Shockingly bad customer service In total over 2 months to return a faulty item and just been told 3 weeks to receive the money back Avoid them”

Helpful Report

Posted 2 years ago

“Ordered a Bistro set on the 19th May. Told it would be delivered on the 30th May. Received an e mail on the 26th May to say they were refunding the money. No explanation. This was fir my daughters birthday. She is very disappointed and angry as I am. I will never buy from ALDI again. Disgraceful attitude and customer service. Shame on you ALDI.”

Helpful Report

Posted 2 years ago

“The egg custards are awful, pastry was soggy & tasted bland, yes they are cheap but not worth the price,and would prefer to spend extra money for some nice food, we threw them in the bin! Love Aldi but get rid of them 🤢”

Helpful Report

Posted 2 years ago

“TO ANYONE OUT THERE PLEASE DONT EVER BUY FROM ALDI ON LINE I wouldnt even give ALDI 1 star. I ordered a garden table/chairs set for ny daughter, 6 weeks ago. I got a lot of e/mails saying it was on schedule for delivery. Then said it would be delivered on time. Then another e/mail to say it had been re directed. Think it must have been deliverd to the moon. UNFORTfor me, I had never looked at the reviews on line. Called their african call centre/cancelled order and 6 weeks on still waiting for a refund. I was forced to call the investigation team at my bank who are kindly looking into it/will sort this issue out for me. If you want lots of grief/want to wait months for your delivery/get lies about your delivery dates/wait months to try to get your money back/make countless calls. Then Aldi is the on line hassle shopping for you.”

Helpful Report

Posted 2 years ago

“I ordered a small greenhouse on line and was told 2- 7 days for delivery that order date was on April 30th 2023 arrived May 9th 2023. On opening the damaged box that was taped up again found that there was no fittings in the box to put it together so rang the help line and spoke to a German lady who told me to ring Aldi Customer service. Rang customer service what a waste of time could hardly understand what he was saying after explaining the situation he was not helpful at all saying I had to ring the help line I said I had already spoke to them and told him I had to ring them he said he could not do anything and it was out of stock I told him I wanted to talk to a supervisor or manager and was told one would ring me between four and five hours STILL WAITING It’s as though ALDI want to sell you items and quick at taking your money then that’s it as far as they are concerned Got a greenhouse no fitting like buying a jigsaw with pieces missing What a waste of money MY ADVICE ANYONE BUYING ONLINE FROM ALIDS DONT BUY”

Helpful Report

Posted 2 years ago

“Aldi Hilton is the worst one I’ve been… Aldi Hilton is the worst one I’ve been in for customer service. I went yesterday 6/5/2023 in the afternoon and there was only one checkout open with people queuing and the lady on the checkout had her son with her just got up and went and said that someone would be out in a few minutes to take over. Eventually she came out and was talking to one of her friends not even bothered about the customers and by this time a good queue had built up so she asked for another till to open up all the time talking to her friend about the night before and had she woken up this morning. Her customer service was terrible and just kept on talking to her friend while scanning the shopping”

Helpful Report

Posted 2 years ago

“Bad customer service,was spoken down to by a checkout girl I told her I didn't like the way,I was being treated or spoken to in front of a queue of customers.I complained to customer services,and they apologised.I went in to Aldi ,Hexham this evening and was told by a manager I was barred pending investigation as I was abusive to a member of staff.He was very rude,so I left the store.Absolutely disgusting to treat customers in that manner,I won't be returning and I was a regular.”

Helpful Report

Posted 2 years ago

“Gabriella North Finchley, excellent customer service, positive friendly focused and helpful, made the experience the best it could be. Thank you Gabriella”

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Posted 2 years ago

“Why have Aldi changed the beans ? The ones they are selling now are not nice they leave a weird after taste ...no variety in plant based veggie food ...just two brands.. both of which I don't like ...I love Aldi and disappointed they have switched the beans”

Helpful Report

Posted 2 years ago

“The local Wootton Bassett store now demands to see inside any bags that you bring into store. Apparently this is now Aldi policy. Presumably they now think all their customers are thieves. I am now going to shop at a supermarket that assumes their customers are basically honest.”

Helpful Report

Posted 2 years ago

“I tried finding a product replacement part for an item that I bought a while back. I know it is not covered by warranty, which is fine. I understand that I have had it quite a while. I only wanted to get an item that WE lost. I tried online to find the product and replacement parts. Could not! I understand it has been a while, but, could not find any information to help me with my question. I ended up calling customer service and after a while waiting, I was told to go on line and request a warranty replacement. After numerous times of telling the rep that I wanted to purchase the replacement part, if it was it was still available, he told me how to go online and to see if the part was still available!!!! After I told him that I had already done that, he said I could call the store manager where I bought the item. Thus "Customer SERVICE " SUCKS!!!”

Helpful Report

Posted 2 years ago

“I am really disappointed with Aldis on line shopping experience so far, I ordered a power washer which was die to be delivered on a specific date. Received an email to tell me it had been returned to warehouse, further enquiries made via customer services money offered has no product available. I have also ordered furniture due to be delivered following day took day off work. No emails regarding this no explanation given. I will be very surprised if it arrives, aldi shop assistant informs me that this is a regular occurrence as they sell too many and can't fulfil demand. Let's see how long it takes to return my money. Really poor show”

Helpful Report

Posted 2 years ago

Aldi is rated 2.5 based on 1,338 reviews