“I bought 1kg of top rump from Aldi last weekend and I had to throw out most of it as it was full of gristle and so tough despite following cooking instructions Had visitors .Soo embarrassing”
“Aldi Queensville Stafford
i have done part of our monthly shop by myself since I retired but my wife has come with me on the last 2 occasions. After last weeks experience in Aldi Queensville Stafford my wife said she wouldn't shop there again on principle! I have put up with bad behaviour because of keen prices but having been nearly hit by a pallet truck coming out of the rubber doors from the warehouse at a rate of knots with no apology and a male cashier talking non stop to someone else while serving us!! enough is enough. i wont wait around to have my bags checked. I have been associated with customer service for most of my working life and know good and bad when I see it. This store has much to learn.”
“Aldi -little Venice store
The staff are rude and arrogant and racially profile
Lots of Arabs stealing and pushing in the (very long) queue
The place and staff need a radical overhaul”
“I have just been shopping in Aldi Petersfield and found the wine and customer service excellent. I was helped by Sienna who found the wine I wanted and could not have been more helpful - thank you.
Paul”
“I went to Aldis in Newbury Park. I had a basket paid for my things. The Assistant said can I see in your bag it was a small Mn S bag with a bra in it I had been to hospital as I have breast Cancer. I said no there was a man behind me she said she had too look in it . I was so Embarrassed coustomer service do not care they said they will surch people. They done the same to my sister a few weeks ago wanting to see what was in her shopping trolley and she is ill. Apparent I was told they are loosing customers doing the same to them. I will shop at Lidls now more fresh. At Christmas Aldis had two doors of the fridge all the food was warm. Rude staff .,yet there ment to support cancer”
“For the first time today me and my children visited the new Store in Reading Retail Park . Such an amazing big store ! All member of staff friendly and happy to help . Especially the girl who works at one of the tills , happy to explain to me with some issues that I had about the dates on the products and when I asked if there is any (same) product available she was more than happy to ask and find out . Happy with the service that they and she provided .”
“Aldi is a good shop as far as uk shops go at least, it's nice and cheap however the only gripe I had was that I bought a twilight Reed diffuser thinking it was going to smell like the candle version i smelled in shop when I bought it it had an awful slightly sickly floral smell not like the candle which had a slight sea salt smell to it it gave me headache too-dont buy”
“Cullompton Aldi has the worst customer service out of all the supermarkets they constantly talk to each other on their headsets,if we used our mobile phones we would be classed as rude”
“My car broke down in a Aldi Winchester car park, I have spent 1hr.40min waiting for the Rac service. And in a few days I have received Penalty notice. I have returned to Aldi and met Assisted manager Christian, who helped me to cancel that notice. He was confident and professional .I was very grateful.”
“Being asked to place my flat bags on the checkout (to which i complied) to then have a cashier who may pick her nose and scratch her dirty privates rifle through my bags which are bought and paid for looking for goods i am presumed to have stolen is an insult, not a quick glance, a proper rummage through When i am told this is because others ruin it for everyone else and everyone is now treated the same, i am obviously going to say so you treat everyone as thieves then, i then told her its not theft until someone has left the store and that some customers will feel embarrassed and insulted at this new rule, she said she was told to do this, i felt sorry for her because she is a cashier. BUT next time I'm asked to place my personal bag on the till it may contain a pair of my dirty underwear which she can then rummage with all she wants as i can carry what i want in my own bags that i bought, you see i treat others as they treat me, so if im treated liked scum i will let that person handle my scum”
“I ordered a $50 order online. When delivery time came, I received a text telling me the driver was having a hard time finding my address. About two minutes later after I text more directions, I received another text saying the order was delivered. I did not receive the order at all, so I called customer service, which is a terrible experience. I was put on hold many times, and the when I finally was given a refund it was only for the groceries. I needed another $14 for delivery charges. So I was transferred to a Specialist! She put me on hold more than once and finally said I would be given a gift card to spend at Aldis because of the inconvenience I had endured. But it turns out the gift card was only for the delivery charges they owed me ($14). As I only shop on line and this card has to be spent in store I have had to give it away. It is no use to me. I spent more than an hour on the phone, and it has left me very unhappy with Aldi, and will not shop there again.”
“No one to check us out so went to self check out and finally a lady showed up and was the rudest person i have ever incountered. She stated we have other things to do than check u out and if you don’t like it don’t come back. Well we never will. Aweful person very rude in Missouri”
“I popped into my local Winchester branch of Aldi's this evening after a long drive home.
At the checkout I was TOLD to put my flat folded bag on the conveyer belt. This was examined by the assistant and proved to be empty.
I was fuming, but too tired after my journey to speak to the manager as I new I would be fobbed off.
I know shops have a problem with shop lifting, but that's not my fault. Treating honest customers as thieves is not the way to go. I have looked on various websites this evening and found that many of your customers have experienced the same treatment, and feel as I do.
Needless to say I won't be coming back to your store until you have stopped treating me and the many, many honest customers as thieves. I don't like being treated as one.”
“I actually really like shopping at Aldi's. Have great prices and some hard to find products. But their website, including their online shopping delivery and pick up is just terrible. They give you absolutely no information on the products which is not helpful if you have allergies. You would think that they could just take one extra picture with the nutritional value. I am allergic to celery and cinnamon. I can't even look to see if these ingredients are in certain products. Including with so many people watching their weight and such you would think that they would tell you calories and other nutritional value.”
