Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,338 Reviews

36 %

of reviewers recommend Aldi

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Metrics

2.5

Based on 1,338 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello, a few months ago Aldi opened a store at 11601 Regency Village Drive, Orlando, FL 32821. Everything is good, except the customer service of one cashier (Jackie), she was very rude, impolite, she throws the food in the shopping car without any care, that happened to me two times, notify the managers regarding this, she should not work with customer service, because what happened to me must happen to many people. I hope they take action on this cashier. Thank you.”

Helpful Report

Posted 2 years ago

“When shopping in the Sandhurst store today, I picked a box of champagne flutes reduced to 99p, they were on display with a ticket. When going through the checkout I was told that these can't be sold because they are not on the system, I asked whether they could be scanned as a miscellaneous code and was told that this couldn't happen. A manager was called over and said that HQ instructed that all remaining Christmas stock can't be sold. This is absolutely horrendous customer service, stock should have been removed from the shop floor and I really don't understand why my purchase could not have been honoured, I wrote to the Customer Service team and received an obviously pick a paragraph scripted response with a few paragraphs, the last paragraph included: Unfortunately the product is no longer available so maybe that is the reason why it cannot be sold anymore maybe they forgot to pull out the item and we are very sorry for this happened and we hope you understand. In most cases I would have let this go. But we are talking about a 99p glass that Aldi refused to sell, yet it was on display with a price label.”

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Posted 2 years ago

“Every item of food does not need to be increased in price tho every thing has by now come on Aldi where is the customer loyalty time to give people a break”

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Posted 2 years ago

“On arriving at Aldi shop in Airdrie checkout I removed my used Aldi carrier bag, which by the way was all crumpled up from my pocket in front of the checkout girl so she could acknowledge I had not purchased it new, obviously an old bag. When all items were scanned she did not issue me with a receipt as requested before I paid, after payment she asked me twice to touch my bank card again to machine before I finally got my receipt, in total I had to use contactless three times to obtain my receipt which I thought was a bit off. When I got home I noticed she had charged me 20 pence for a carrier bag that I did not purchase and thought this strange as she did not even scan my own carrier bag. I would advise anyone shopping at Aldi not to use an Aldi carrier bag, why was this allowed to happen. Not a lot of money but then again its my money. .”

Helpful Report

Posted 2 years ago

“I really love Aldi's there red beets are the best they're cereal is awesome. I buy a lot of they're products and they're very reasonable . Thank you for being there”

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Posted 2 years ago

“On 15/01/2023, I had excellent customer service at Aldi in Kidbrooke by employee Gian and I would like to share my experience. I had problems passing my groceries in the self checkout, and the employee Gian gave me all the assistance, with a lot of education, patience and professionalism… I will summarize the story so the text does not get long. Some grocery items were not registering automatically, I had 2 boxes of broken eggs (my fault), my credit card Bank It didn't work, I had to go home to get another one, I paid half of the groceries at checkout and the other half at Self-checkout . Bad day for me, but I had full assistance and guidance, it was my luck. 🙂 Before that another situation had happened , when I went to remove 3 packs of 2 liters of water, which were piled up and could fall when removed, the employee Gian was passing by at the time and asked if I needed help, and he removed the packs for me. 🙂 Honestly, it's very difficult to find attentive staff who are ready to help. But, today for the first time, I had this great experience. I hope Gian has a great future at the Aldi supermarket, because he is a rare person to find. Thank you so much Gian”

Helpful Report

Posted 2 years ago

“I bought a ferex inpact Driver on the 30/12/22 it was completely useless does not work it was 2.99 when I complained about it to customer service that they sold rubbish to me knowing it doesn't work when I was advised by customer service to return it and ask for a exchange for one that does work the manager said that he would give me a new one but only if I pay £15 pounds not the £2.99 I was charged originally I rang customer service and was abused by Genna a customer service Aldi person this is nothing but rubbish being sold cheap instead of throwing it in the bin I'm not shopping with Aldi again been ripped off with rubbish goods”

Helpful Report

Posted 2 years ago

“Purchase a Specially selected free Range whole Chicken. Followed cooking instruction to the letter the chicken was over cooked and dry on the breast and pink at the side of the legs and blue underneath. Only had quart of the beast and the rest was thrown in the bin. Had no choice but to serve it because it was Christmas day was so upset and embarrassed Christmas lunch was ruined. Dont Believe the Hype on Aldi food like i did. I have been going to Sainsbury for my Organic Free Range chicken for 15 years and this has never happend. I will never shop in Aldi again you get what you pay for.”

Helpful Report

Posted 2 years ago

“I bought Aldi's rack of lamb. as a treat for my husband and myself. We had it tonight and it was horrible. It cost me £14'95 and it was all fat. 4 small loin chops which were thick with fat. I have often cooked rack of lamb at home but never had such little actual meat to eat. Never again will I spend so much money on so little about of edible food.”

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Posted 2 years ago

“The staff at Aldi Fort William are blatantly racist towards English people.”

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Posted 2 years ago

“Gluvine - Foul. Pigs in Blankets Quiche - Foul. Unfortunately, times being like they are and such expense in cost of living meaning we have to shop here with such low quality bad tasting produce!”

Helpful Report

Posted 2 years ago

“Never going again, so expensive, I thought I'd give it a try, people said it was cheap and good, definitely not so incredibly expensive 🤔”

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Posted 2 years ago

“Bought 5 pounds of beef from aldis on clyde park n 28th street 2 days ago got it home to separate it and it smelled like straight sewage! I will never buy stuff from yall ever again. Oh and on top of the meat being bad when u buy fruit from them with in 24 hours it goes bad!!! Would love yall to make this right but I highly doubt it!”

Helpful Report

Posted 2 years ago

“Used them last month. Found them very disappointing. Although they are cheap. Their own brands are extremely low quality and they compromise quality for this. For example. A pack of 4 frozen chicken pies for a very cheap price of about £1.60 must have had 1 cube of chicken in each pie. Chicken is very cheap meat. Having literally pastry mash and pease for supper made my blood boil that day. I will never buy their own brands again. Stick to big labels if I use them again. Which are a touch cheaper than other supermarkets.”

Helpful Report

Posted 2 years ago

“Oceane and Ariel had great attitudes and kindness. Best customer service ever. In my opinion, they should both be employee of the month. Also, Aldi is organized, clean and neat. The food is not only good but amazing. 5 Stars!”

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Posted 2 years ago

“I recently ordered wine online from Aldi as I have previously enjoyed wines from Aldi. Unfortunately their delivery service falls well short of what is acceptable. Despite being give a date which was the latest it would be delivered, it still hadn’t arrived two days later. I discovered using tracking that the wine was with the delivery company local depot, where it had been for 4 days with no sign of it being sent out anytime soon. As I had stayed at home for two wasted days I wasn’t prepared to sacrifice a third day and cancelled the order. This experience has resulted in me looking elsewhere for all my future wine deliveries.”

Helpful Report

Posted 2 years ago

“The fishing boots my partner bought from Aldi with a brand name of Crane two years ago were not worn until October 2022.First time out a small crack appeared behind the toecap. Boots were relegated to rainy dog walking duties the crack grew and the boots are no longer any good for anything. I am annoyed because my partner and I thought these cheap boots would replace the twenty year old set that had cost a lot more but at least they gave 20 years of service.”

Helpful Report

Posted 2 years ago

“Bought an Aldi chicken Balmoral on 09/11/22. I don't write negative reviews lightly as shop weekly at Aldis. Gastro meal assumed would be good. Only got one piece of chicken 1 cm square and complained, never complain, photos and photos of Aldi packaging. Very little acknowledgement that this was a problem and WITHOUT A RECEIPT you'll not get a refund or any compensation, even though is an Aldi product. Absolute joke, who keeps a hold of their receipt for days after purchase, if indeed you take a receipt. CUSTOMER SERVICE IS A JOKE. Great policy from Aldi, ignore the issue, and make no effort to resolve it or acknowledge customer concern. Would give zero stars if could.”

Helpful Report

Posted 2 years ago

“For the most part , we love aldi products . However , the lamb roasts we purchased were disappointing . After cooking there was more fat than meat .”

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Posted 2 years ago

“Almost every time I go to Aldi's in Woodstock Georgia the lines are Enormous. They usually only have 1 cashier to serve dozens of customers. Maybe 1 employee on the floor to stock. I asked the manager last week if they are hiring anyone and her response was that they have enough staff and that they were NOT hiring anyone. I was told by an employee that they don't really hire so they can keep costs down. DONT SHOP there unless you have time to waste!”

Helpful Report

Posted 2 years ago

Aldi is rated 2.5 based on 1,338 reviews