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Aldi Reviews

2.5 Rating 1,278 Reviews

36 %

of reviewers recommend Aldi

Company Reviews

2.5

Based on 1,278 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 1 star review on 11th May 2024

Aldi 1 star review on 15th April 2024

Aldi 5 star review on 13th November 2022

Robyn From Hoppers Crossing Victoria

Aldi 5 star review on 13th November 2022

Robyn From Hoppers Crossing Victoria

Aldi 5 star review on 13th November 2022

Robyn From Hoppers Crossing Victoria

Aldi 1 star review on 15th September 2022

Aldi 5 star review on 30th June 2022

58

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a chair from Aldi online and would be delivered today (15 August 2022) This hasn’t arrived and no contact. Tried to track and no information Looked on Google and no help Customer Service should be renamed to Customer no service. Fuming.”

Posted 1 year ago

“No garden furniture delivered; no warning; no apology!”

Posted 1 year ago

“Great value good product range.”

Posted 1 year ago

“Went to aldi in shettleston with two £5 vouchers. I found the prices extremely expensive. For £9.82 I got a pizza, a ready meal (macaroni and cheese), a carton of apple juice, two yoghurts, tub of butter, tub of cream cheese, a pkt of sanitary towels, two macaroni pies and a pkt of bagels. I was 2p short for a carrier bag and instead of just letting me have one, I had to run round the shop asking people for two pence or the woman behind the till was going to make me walk home struggling to carry all my shopping in my arms. Terrible customer service, will not be shopping here again”

Posted 1 year ago

“Long queues. Massive even. Staff blocking aisles when restocking. Good are prices”

Posted 1 year ago

“Clean modern supermarkets, very well laid out design and good value. Have visited several different stores and they all offer the same great experience.”

Posted 1 year ago

“Absolute farce, home delivery items just don’t arrive!, go missing never to be seen!, other customers order received instead, everything, everything is late if it not missing, and worse the recent large item took nearly a month to arrive dspite it sitting at an XDP depot for 3 weeks, aldi did NOTHING to find out why it wasn’t on its way and I called every day for 3 weeks, got cut off, lied to, promised 8 times it was on a van, never got here. The item, a gazebo, arrived nearly a month late, dumped on my doorstep, box burst, canvas filthy and stained and ripped, and a broken leg! I didn’t even get to see it up, went straight back in burst box and am now waiting on a replacement which will no doubt either never arrive, will go ‘missing’ or will arrive broken. The customer service at Aldi is a disgrace, they have obviously outsourced to India as all calls now go through to people with terrible attitudes, cut you off and who have appalling English. Couriers are a joke,aldi are using substandard 3rd parties but do nothing about bad service. Very let down.”

Posted 1 year ago

“Don't get produce as whoever shops for you doesn't know how to pick it out I got strawberries and have of them were moldy and she packed a melon on top of a plastic container of blueberries so they were smashed and all over the bottom of the bag I can understand the melon being hard I left it out to ripen and it never did This was my second experience had no problem with the first order I had delivered”

Posted 1 year ago

“Fantastic shop. Dump the M&S brands which cost an arm & a leg and shop at Aldi as the quality of food and all the random stuff it sells is excellent. I’ve had tools, cycling equipment, toys for my son- brilliant!”

Posted 1 year ago

“Let's face it . Also have had their day. They are history. Nothing more than a toyshop and baby clothing shop. They LIE CONSTANTLY about stuff coming to store. Their brochurea are only fit for riloilet paper these days. GIVE IT UP ALDI. LEAVE IT TO PROFESSIONALS LIKE LIDL.”

Posted 1 year ago

“While shopping at Aldi’s I had two carts full of groceries I could barely push them and nobody would help me out not happy about it all the other stores will help you out with your groceries”

Posted 1 year ago

“Great prices and lots of choices”

Posted 1 year ago

“Blackpool Aldi Marton. It has been noted over the last few weeks that count as one and two do not offer you a bag to purchase no matter how much shopping you've got they keep on behind the Checkout and only offer you a 25p bag instead of a green bag that cost 5 p beware of this it is a tactical ploy to get more money out of you the Robing lot”

Posted 1 year ago

“Aldi keeps its prices cheap during these trying times I am mum to 5 kids and I cannot afford the big brands anymore.”

Posted 1 year ago

“Still waiting for my phone call, lady phoned me I asked the lady phone me next day which she said she will and no one phoned me back been a week”

Posted 1 year ago

“Iv just used self service tills in aldi brilliant if you only want bits bobs saves queuing at the till all need now is aldi points card”

Posted 1 year ago

“Never, never order goods online as you never get what you've ordered. Scam! How on earth Aldi are getting away with so many unhappy, out of pocket customers I don't know but Trading Standards in this country need to be notified!”

Posted 1 year ago

“Didn’t deliver after 10 days so cancelled order and got one from Homebase Numerous messages from courier company saying it will be delivered but false promises”

Posted 1 year ago

“Bought a cordless nail gun that has a 3 year warranty, it broke within the 3 years so when I phoned aldi I was told it had to be sent back to be fixed or replaced. On 14th June it was collected by dpd and returned. On 22nd June I was told it can't be fixed and can't be replaced as aldi can't get 1 so I have to have a refund. Two weeks later still no refund so phoned again to be told it can take upto 30 days and what a surprise 30 days later and still no refund just an email to say they need more proof of price. This is just absolutely disgusting to think it takes so long to get money back that they owe you but it didn't take them 30 days to take the money from my bank when I was buying from them.”

Posted 1 year ago

“We ordered a BBQ from Aldi on line, they took the money straight away,order was placed 11/7/22,on monday the 18th received an email telling me delivery would be between 15-22 and 17-22 on that day, no delivery arrived, called tuesday the 19th,promised delivery by weds 20th,still no delivery, phoned this morning asked to cancel the order and informed them i required a refund, they hung up on recalled back was informed she had no details on her screen !,many calls later got to speak to a man who says he will cancel my order and refund my money, wonder how long that will take ?,beware once Aldi get your money they give awful service,”

Posted 1 year ago

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Aldi is rated 2.5 based on 1,278 reviews