Login
Start Free Trial Are you a business?? Click Here

Aldi Reviews

2.5 Rating 1,303 Reviews
36 %
of reviewers recommend Aldi
2.5
Based on 1,303 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 23%
Accurate And Undamaged Orders
Greater than 63%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Write Your review

Aldi 1 star review on 11th May 2024
Anonymous
Aldi 1 star review on 15th April 2024
Anonymous
Aldi 5 star review on 13th November 2022
Robyn From Hoppers Crossing Victoria
Aldi 5 star review on 13th November 2022
Robyn From Hoppers Crossing Victoria
Aldi 5 star review on 13th November 2022
Robyn From Hoppers Crossing Victoria
Aldi 1 star review on 15th September 2022
Darren F
Aldi 5 star review on 30th June 2022
FelHil
58
Anonymous
Anonymous  // 01/01/2019
Still waiting for my phone call, lady phoned me I asked the lady phone me next day which she said she will and no one phoned me back been a week
Helpful Report
Posted 2 years ago
Iv just used self service tills in aldi brilliant if you only want bits bobs saves queuing at the till all need now is aldi points card
Helpful Report
Posted 2 years ago
Never, never order goods online as you never get what you've ordered. Scam! How on earth Aldi are getting away with so many unhappy, out of pocket customers I don't know but Trading Standards in this country need to be notified!
Helpful Report
Posted 2 years ago
Didn’t deliver after 10 days so cancelled order and got one from Homebase Numerous messages from courier company saying it will be delivered but false promises
Helpful Report
Posted 2 years ago
Bought a cordless nail gun that has a 3 year warranty, it broke within the 3 years so when I phoned aldi I was told it had to be sent back to be fixed or replaced. On 14th June it was collected by dpd and returned. On 22nd June I was told it can't be fixed and can't be replaced as aldi can't get 1 so I have to have a refund. Two weeks later still no refund so phoned again to be told it can take upto 30 days and what a surprise 30 days later and still no refund just an email to say they need more proof of price. This is just absolutely disgusting to think it takes so long to get money back that they owe you but it didn't take them 30 days to take the money from my bank when I was buying from them.
Helpful Report
Posted 2 years ago
We ordered a BBQ from Aldi on line, they took the money straight away,order was placed 11/7/22,on monday the 18th received an email telling me delivery would be between 15-22 and 17-22 on that day, no delivery arrived, called tuesday the 19th,promised delivery by weds 20th,still no delivery, phoned this morning asked to cancel the order and informed them i required a refund, they hung up on recalled back was informed she had no details on her screen !,many calls later got to speak to a man who says he will cancel my order and refund my money, wonder how long that will take ?,beware once Aldi get your money they give awful service,
Helpful Report
Posted 2 years ago
Went into the Aldi at Idle Bradford the other day and was disgusted with the filthy blue hand baskets in the entrance. Everyone of them was filthy I refused to pick one up I mentioned it to one of the staff on the alcohol section and re-itterated please tell the manager as it is unacceptable from a hygiene point of view Let's see what they do about it?
Helpful Report
Posted 2 years ago
Ordered a jack hammer, when arrived bits missing customers care was wast of time, emailed ceo team no reply so says it all there don’t care.
Helpful Report
Posted 2 years ago
Sold me faulty electrical goods, then had a bad attitude from the manager when I returned it even though a store worker had opened many other boxes of the electrical item and confirmed they all had the same fault, then complained and not had any response or explanation in months apart from generic ones from the customer service team in south Africa which hasn't helped at all, went from spending over £400 a month in Aldi to spending nothing since this happened as they have shown they do not care about selling faulty items or about customer complaints
Helpful Report
Posted 2 years ago
I shopped at Aldi when I lived In Germany and England and was very happy when stores opened in Greenville, SC. I shop at the store located on Worley Rd. and the store is exceptional clean compared to some of the other locations and the staff is always so friendly, knowledgeable, and professional. However, I have noticed that this location is not as well stocked as other locations and I've known people who have stopped trading at this location because of this. I would like for corporate management to strongly consider keeping this location as well stocked as the other stores. I find that now I have to also shop at other stores (not Aldi) to be able to fulfill my shopping list and at times I just bypass Aldi and do all the shopping elsewhere. I enjoy shopping at Aldi and don't want to give that up. Please evaluate the supply and demand of this store and keep it better stocked. Thanks in advance for doing this.
Helpful Report
Posted 2 years ago
Your business is literally full of racist. I literally went in yesterday and was told to apply because they need people. Was told by some employees not to put I was Hispanic ir I wouldn’t get the job and look at that. Your company is disgusting and I’m glad I wasn’t chosen. You’re a horrible business to work for.
Helpful Report
Posted 2 years ago
I am horrified at the customer service. I have not received my parcel and I am chasing it up constantly. I am frustrated at how the aldi customer service do not have access to the courier and it takes them up to 72 hours to get a response! I have never heard of something like that. I have had inconveniences for weeks now! And not much can be done, I am not able to collect from store or depot! They leave you with no choice it is horrible! I really wanted the chair for a gathering I will be hosting and I am not able to now. You are also unable to speak to a manager and on top of all that they do not even give a partial refund for all the inconvenience, just the delivery is free, but it’s over 80 pounds the item so that shipping should be free anyway. I am horrified at the delivery service and never again will I be shopping at aldi for furniture or delivery service. Cheap for a reason!
Helpful Report
Posted 2 years ago
I had an interview scheduled, but was never called and wasn’t told that the position was closed for a week. I completely understand if I was not selected and the position is closed, that’s not an issue. But I do take issue with the fact that I planned time to call and interview, and was given no notice. The least they could do would be to call and let me know it’s been filled. Or to call and speak with me at least. I have never been in an Aldi store in my life, but if this is the type of service they give, I don’t want to be a part of that team
Helpful Report
Posted 2 years ago
Delivery was quick and precise. Delivery personnel was Jennifer. Thank you.
Helpful Report
Posted 2 years ago
Ordered Click and collect groceries from Rugby Central Drive store. Husband collected today and half the shopping is missing - no meat/ veg or fruit. Had to drive 9 miles back to store to pick up missing items. Just what you need with sky high fuel prices. Phoned their head office who gave me a complaint ref number only to be told I am not the first it’s happening all over and they need to do an internal investigation. And I won’t hear back and need to sort with the store manager. Absolute joke. Don’t use Aldi click and collect. Back to Tesco!
Helpful Report
Posted 2 years ago
Good click and collect but far too expensive at 4.99. Costs less to have groceries delivered by other supermarkets.
Helpful Report
Posted 2 years ago
Thought we would try aldi to save a few quid there is a reason why they are a cheaper supermarket had there ultimate burgers disgusting why would anyone think adding bone marrow to a burger is a good idea one mouthful in the bin just had there curry sauce with chicken and basmati rice what is up with there rice don't taste right also bought mince and meatballs and there sauce I think I know where they are going to end up would rather starve than ever buying anything from this so called supermarket as the saying goes you get what you pay for you definitely do
Helpful Report
Posted 2 years ago
I am so in love with Aldi! I shop there every week in the service is excellent! I love fruits, vegetables and everything in the store. My favorite of all are my weekly finds for my garden and house. This week I bought a Belavi 3 tier Urn planter that I love. When I opened it was a little broken edge, but still love it. Also I bought 2 Belavi Kinetic Wind Spinner. They are so pretty and they can stand the time. Last year I got one. My Glass folding table is adorable and price was great.
Aldi 5 star review on 30th June 2022 Aldi 5 star review on 30th June 2022 Aldi 5 star review on 30th June 2022 Aldi 5 star review on 30th June 2022 Aldi 5 star review on 30th June 2022 Aldi 5 star review on 30th June 2022 Aldi 5 star review on 30th June 2022 Aldi 5 star review on 30th June 2022 Aldi 5 star review on 30th June 2022 Aldi 5 star review on 30th June 2022 Aldi 5 star review on 30th June 2022
Helpful Report
Posted 2 years ago
Let’s just say there’s a reason it’s cheap.
Helpful Report
Posted 2 years ago
Dont bother ordering online your item won't turn up and the customer service is terrible. They just fob you off saying wait. After 7 weeks the item still didn't arrive. After emails, fb messages and phoning they have just given me a refund. What a joke.
Helpful Report
Posted 2 years ago
Aldi is rated 2.5 based on 1,303 reviews