Aldi Reviews

Name: Aldi
Rating: 2.53

2.5 Rating 1,281 Reviews

36 %

of reviewers recommend Aldi

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Metrics

2.5

Based on 1,281 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Aldi 5 star review on 13th November 2022

Robyn From Hoppers Crossing Victoria

Aldi 1 star review on 15th September 2022

Darren F

FelHil

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn’t deliver after 10 days so cancelled order and got one from Homebase Numerous messages from courier company saying it will be delivered but false promises”

Helpful Report

Posted 1 year ago

“Bought a cordless nail gun that has a 3 year warranty, it broke within the 3 years so when I phoned aldi I was told it had to be sent back to be fixed or replaced. On 14th June it was collected by dpd and returned. On 22nd June I was told it can't be fixed and can't be replaced as aldi can't get 1 so I have to have a refund. Two weeks later still no refund so phoned again to be told it can take upto 30 days and what a surprise 30 days later and still no refund just an email to say they need more proof of price. This is just absolutely disgusting to think it takes so long to get money back that they owe you but it didn't take them 30 days to take the money from my bank when I was buying from them.”

Helpful Report

Posted 1 year ago

“We ordered a BBQ from Aldi on line, they took the money straight away,order was placed 11/7/22,on monday the 18th received an email telling me delivery would be between 15-22 and 17-22 on that day, no delivery arrived, called tuesday the 19th,promised delivery by weds 20th,still no delivery, phoned this morning asked to cancel the order and informed them i required a refund, they hung up on recalled back was informed she had no details on her screen !,many calls later got to speak to a man who says he will cancel my order and refund my money, wonder how long that will take ?,beware once Aldi get your money they give awful service,”

Helpful Report

Posted 1 year ago

“Went into the Aldi at Idle Bradford the other day and was disgusted with the filthy blue hand baskets in the entrance. Everyone of them was filthy I refused to pick one up I mentioned it to one of the staff on the alcohol section and re-itterated please tell the manager as it is unacceptable from a hygiene point of view Let's see what they do about it?”

Helpful Report

Posted 1 year ago

“Ordered a jack hammer, when arrived bits missing customers care was wast of time, emailed ceo team no reply so says it all there don’t care.”

Helpful Report

Posted 1 year ago

“Sold me faulty electrical goods, then had a bad attitude from the manager when I returned it even though a store worker had opened many other boxes of the electrical item and confirmed they all had the same fault, then complained and not had any response or explanation in months apart from generic ones from the customer service team in south Africa which hasn't helped at all, went from spending over £400 a month in Aldi to spending nothing since this happened as they have shown they do not care about selling faulty items or about customer complaints”

Helpful Report

Posted 1 year ago

“I shopped at Aldi when I lived In Germany and England and was very happy when stores opened in Greenville, SC. I shop at the store located on Worley Rd. and the store is exceptional clean compared to some of the other locations and the staff is always so friendly, knowledgeable, and professional. However, I have noticed that this location is not as well stocked as other locations and I've known people who have stopped trading at this location because of this. I would like for corporate management to strongly consider keeping this location as well stocked as the other stores. I find that now I have to also shop at other stores (not Aldi) to be able to fulfill my shopping list and at times I just bypass Aldi and do all the shopping elsewhere. I enjoy shopping at Aldi and don't want to give that up. Please evaluate the supply and demand of this store and keep it better stocked. Thanks in advance for doing this.”

Helpful Report

Posted 1 year ago

“Your business is literally full of racist. I literally went in yesterday and was told to apply because they need people. Was told by some employees not to put I was Hispanic ir I wouldn’t get the job and look at that. Your company is disgusting and I’m glad I wasn’t chosen. You’re a horrible business to work for.”

Helpful Report

Posted 1 year ago

“I am horrified at the customer service. I have not received my parcel and I am chasing it up constantly. I am frustrated at how the aldi customer service do not have access to the courier and it takes them up to 72 hours to get a response! I have never heard of something like that. I have had inconveniences for weeks now! And not much can be done, I am not able to collect from store or depot! They leave you with no choice it is horrible! I really wanted the chair for a gathering I will be hosting and I am not able to now. You are also unable to speak to a manager and on top of all that they do not even give a partial refund for all the inconvenience, just the delivery is free, but it’s over 80 pounds the item so that shipping should be free anyway. I am horrified at the delivery service and never again will I be shopping at aldi for furniture or delivery service. Cheap for a reason!”

Helpful Report

Posted 1 year ago

“I had an interview scheduled, but was never called and wasn’t told that the position was closed for a week. I completely understand if I was not selected and the position is closed, that’s not an issue. But I do take issue with the fact that I planned time to call and interview, and was given no notice. The least they could do would be to call and let me know it’s been filled. Or to call and speak with me at least. I have never been in an Aldi store in my life, but if this is the type of service they give, I don’t want to be a part of that team”

Helpful Report

Posted 1 year ago

“Delivery was quick and precise. Delivery personnel was Jennifer. Thank you.”

Helpful Report

Posted 1 year ago

“Ordered Click and collect groceries from Rugby Central Drive store. Husband collected today and half the shopping is missing - no meat/ veg or fruit. Had to drive 9 miles back to store to pick up missing items. Just what you need with sky high fuel prices. Phoned their head office who gave me a complaint ref number only to be told I am not the first it’s happening all over and they need to do an internal investigation. And I won’t hear back and need to sort with the store manager. Absolute joke. Don’t use Aldi click and collect. Back to Tesco!”

Helpful Report

Posted 1 year ago

“Good click and collect but far too expensive at 4.99. Costs less to have groceries delivered by other supermarkets.”

Helpful Report

Posted 1 year ago

“Thought we would try aldi to save a few quid there is a reason why they are a cheaper supermarket had there ultimate burgers disgusting why would anyone think adding bone marrow to a burger is a good idea one mouthful in the bin just had there curry sauce with chicken and basmati rice what is up with there rice don't taste right also bought mince and meatballs and there sauce I think I know where they are going to end up would rather starve than ever buying anything from this so called supermarket as the saying goes you get what you pay for you definitely do”

Helpful Report

Posted 1 year ago

“I am so in love with Aldi! I shop there every week in the service is excellent! I love fruits, vegetables and everything in the store. My favorite of all are my weekly finds for my garden and house. This week I bought a Belavi 3 tier Urn planter that I love. When I opened it was a little broken edge, but still love it. Also I bought 2 Belavi Kinetic Wind Spinner. They are so pretty and they can stand the time. Last year I got one. My Glass folding table is adorable and price was great.”

Helpful Report

Posted 1 year ago

“Let’s just say there’s a reason it’s cheap.”

Helpful Report

Posted 1 year ago

“Dont bother ordering online your item won't turn up and the customer service is terrible. They just fob you off saying wait. After 7 weeks the item still didn't arrive. After emails, fb messages and phoning they have just given me a refund. What a joke.”

Helpful Report

Posted 1 year ago

“I ordered on line with Aldi garden furniture which was not in itself a problem. However the delivery company they use XDP is horrendous! They messaged me on the day at 9:30 am saying my delivery would be there between 9-11am (it wasn’t even expected on that day) then emailed saying they had tried to deliver and no one home. My son was home and he said no one came abs no card was left as evidence. They email says you can rearrange delivery on their app or website. You cannot rearrange there is no option. You cannot email as it bounces back, you can’t call as there is no phone number, the live chat doesn’t work as they have no one to reply. So you cannot physically Re arrange it. I contacted Aldi who just said wait until next week as that’s the official delivery date. Then today I get a text saying delivery between 1:16 - 3:16 I actually come home from work half an hour early. Whilst sitting in my house I receive an email saying I have missed my delivery. I can say I actually didn’t as no one came to my house. For a second time. I called Aldi customer services as the number for XDP I found on google doesn’t let you speak to anyone! Aldi customer service line appears to be a call centre not in the UK and the line is poor. I was told I could not cancel my order and gave a refund I had to wait until after 24th June. I asked to speak to a manager and have been told I will get a call back after 4 hours. I would not order on line again DXP are clearly a terrible company. There are poor reviews exactly same as mine yet Aldi continue to use them! Never again !”

Helpful Report

Posted 1 year ago

“The mature 30 day Beef steaks are a let down recently something is not right now tastes like liver plus bought beef diced cubes to make a curry very tough won’t buy in future”

Helpful Report

Posted 1 year ago

“Illegally sold out of date goods at Shirebrook store. Purchased meat that was past its used by date. If I hadn't noticed, it could have caused sickness or worse. It is unlawful to sell out of date goods when the item is past its used by date. Would not recommend. I am not travelling 5 miles back for a refund. Would cost me more in fuel than the item. Poor customer service that send a generic response. Poor. Would not recommend.”

Helpful Report

Posted 1 year ago

Aldi is rated 2.5 based on 1,281 reviews