Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,343 Reviews

36 %

of reviewers recommend Aldi

Company Reviews

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Metrics

2.5

Based on 1,343 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

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Posted 7 months ago

“I have been to your little Venice shop since it has opened I live near but when I go in to buy shopping and sometimes wine I always get sales assistant saying you having a party or you should stop buying drink but I always wonder if I was buying 4 or 5 cakes would they say the same thing if persons do not drink that fine by me but if Iam buying 6 wine maybe a month so now I go to your Kilburn shop or Sainsbury's it the same price which is sad because I only live 8min away from your shop maybe the manger should have a word I also work in retail would not dream of saying this to a customer”

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Posted 7 months ago

“Hello there,Well today I was on your self service,I,no,the machine,had to call the attendant a few times,he was perfectly pleasant and explained things to me.I have had the same attendant on the manned checkout and seen him,and probably asked for his help at times,so I know he is good. I saw another older woman who I thought was being very grumpy with him and thought in case she complains I want to counter argue his case! I did not get his name,I imagine from the receipt you will know who it is,was a nice young man with a fabulous beard! :) My compliments to him :) I would like to add that mostly I am ok with your machines,but honestly do you really need them,the service on the checkout was always excellent,so swift and efficient always,I think you have come down a bit by using self service too much.”

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Posted 7 months ago

“Chicken Kiev Bake…. Absolute delicious, plenty of Chicken and a very tasty meal indeed, EXCELLENT value for money - please make it for ‘serves 2’”

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Posted 7 months ago

“I would like to lodge a complaint regarding the disgusting service I received during my recent visit to the Aldi store near the Magic Roundabout in Swindon at 8:25. I was asked by the assistant to return some unwanted fruits while using the self-service till, which I found to be unacceptable. As a customer serving myself and paying at Aldi, I am extremely disappointed with the level of service provided. Your staff on a self service till not there to hang around! They are meant to help! You need to give them more training!”

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Posted 8 months ago

“Price and quality of products. I'll stick my neck out and say it's the best overall supermarket in the world. I would never go anywhere else. You don't need any frills just good honest pricing. Well done aldi...”

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Posted 8 months ago

“I was on break, went to buy a drink and few things I will be needed for dinner I finished at the pay point,noticed I need id for drink. I tried showing him from my point, because of the nature of my job, he shove my phone away, without listening to me As a customer rep, you can talk to the customer without raising your voice But no he should that he is a rascist and black people are not welcome in the store I had to call my colleague to come with the id, in between the manager came, he was the rude of all. You can address a customer without been rude! Countless times to show my id on my phone even if I don’t get the drink was abortive I was embarrassed, but I learnt a lesson, I take my money elsewhere where, where the understand customer rapport, not showing his ego, however it’s gonna be my last time there. Hope they go for training and work on customer relationship Good luck”

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Posted 8 months ago

“Hi,didn't have a good time everything was nearly out of stock.Really not happy.”

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Posted 8 months ago

“Great service ,fantastic products ,why shop anywhere else”

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Posted 8 months ago

“Clean stores with everything clearly marked so easy to see items and their prices Helpful staff at checkouts and very quick and clear when using auto checkout Last great quality on fresh produce and naturally great value”

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Posted 8 months ago

“I have been happy shopping weekly at Aldi, Sherburn for many years. Recently, I find items with no prices displayed. Finding someone to help is tricky as staff are all trying to meet targets getting stock out. Sometimes, I have to wait till they’ve finished stocking shelves to pick up an item myself. I don’t think it’s their fault though, just the policies in place for efficiency! Last week I needed 3 regular items in particular, but they weren’t available - coffee beans, noodles and vitamins. I drove to my next nearest store in Wetherby, and found all 3 items.”

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Posted 9 months ago

“Best meats easy shopping low prices. Good service”

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Posted 9 months ago

“We just tried the new lamb curry and enjoyed it.we would have it again.”

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Posted 9 months ago

“Went to Aldi today they was so help taking my shopping to car has hurt my back not in Aldi so where else packed it for great just need to ask”

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Posted 9 months ago

“The prices are always reasonable and the product quality is amazing”

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Posted 9 months ago

“Had a great shopping experience at Aldi, so much cheaper than my usual supermarket. Love their candles and all the washing products too.”

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Posted 9 months ago

“Decided to buy the Duck with plum sauce and pancakes. Absolutely delicious the duck had so much meat on it and you get so many pancakes. I will definitely buy it again 🤩”

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Posted 9 months ago

“The discovery of this laundry product. I use it in every wash. Thank you Aldi ...”

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Posted 9 months ago

“Almat wash powder leaves hard residue in my soap dispenser drawer, no way to contact customer services via email so posted on here.”

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Posted 9 months ago

“Kings Norton aldi, all the staff are really helpful such a clean and tidy store so glad opened near me”

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Posted 10 months ago

Aldi is rated 2.5 based on 1,343 reviews