Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,338 Reviews

36 %

of reviewers recommend Aldi

Company Reviews

Questions

Metrics

2.5

Based on 1,338 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Aldi made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give you a 0 I would! Shopped at Aldi in Wallsend for years. Been today and worker had absolutely shocking attitude! She has no customer service skills. Someone needs to send her back to training. Only problem is I never got her name. Won't ever step foot in Aldi again. Shocking experience.”

Helpful Report

Posted 1 year ago

“This Aldi‘s was the dirtiest store I’ve ever seen. I had my little dachshund with me which I take everywhere and the store was so dirty that I had to hold him in my arms because he kept trying to lick the floor.there was food on the floor. He’s usually very good about that in a clean store. Then some person named Libby walked up to me who I had passed when I first walked into the store with my dog and told me that I would have to leave because the store doesn’t allow dogs. Why she didn’t tell me that when we first walked into the store I don’t know. I told her that we had been in the store for 30 minutes and we were almost done and we would not bring the dog back again . She said no you have to leave now or I’m gong to call the police. Never been treated so rudely in my life. She was loud and did this in front of other people in the store. It was so embarrassing. I will never be going back to that dirty disgusting store ever again.”

Helpful Report

Posted 1 year ago

“Shocking customer service, the till assistant told me that I should have gone to the checkout instead of coming to her till after she let someone push infront of me, continued smirking. I asked for the manager the manager took her side I started recording the incident and he snatched the phone off me and pushed me to which I then pushed him back and banned me from his store. I asked for both their names but they wouldn’t provide me with it even though the customer service team said they need to be wearing their badge and provide the first name. I shop at aldi many times, so they’ve just lost a customer . The staff need serious training. The situation could have been handled completely differently if the manager just deescalated the situation instead of escalating it. I’ve worked in customer service before and I’ve never experienced anything like it. Aldi need to have a serious word with them because they’re bad for business! Awful customer service and I’ll never shop at aldi again. I’ve posted the interaction on TikTok and I hope people can avoid the Leeds road Thornbury store in Bradford”

Helpful Report

Posted 1 year ago

“Hello team, I have always been a big fan of your Belmont fig roll biscuits, until the last box I bought when I was hugely disappointed that you seem to have changed the recipe,they were not even good,it wasn't an out of date box, in fact the usual ones I liked even if i had left them out to get hard! I went to pick one up today to try again, but sadly really they are not even palatble enough. I don't eat many biscuits but they were my go to, and only Aldi fig rolls! So sad about that.Otherwise Aldi is still a great store!”

Helpful Report

Posted 1 year ago

“I bought 1kg of top rump from Aldi last weekend and I had to throw out most of it as it was full of gristle and so tough despite following cooking instructions Had visitors .Soo embarrassing”

Helpful Report

Posted 1 year ago

“Aldi Queensville Stafford i have done part of our monthly shop by myself since I retired but my wife has come with me on the last 2 occasions. After last weeks experience in Aldi Queensville Stafford my wife said she wouldn't shop there again on principle! I have put up with bad behaviour because of keen prices but having been nearly hit by a pallet truck coming out of the rubber doors from the warehouse at a rate of knots with no apology and a male cashier talking non stop to someone else while serving us!! enough is enough. i wont wait around to have my bags checked. I have been associated with customer service for most of my working life and know good and bad when I see it. This store has much to learn.”

Helpful Report

Posted 1 year ago

“Aldi -little Venice store The staff are rude and arrogant and racially profile Lots of Arabs stealing and pushing in the (very long) queue The place and staff need a radical overhaul”

Helpful Report

Posted 1 year ago

“I have just been shopping in Aldi Petersfield and found the wine and customer service excellent. I was helped by Sienna who found the wine I wanted and could not have been more helpful - thank you. Paul”

Helpful Report

Posted 1 year ago

“I went to Aldis in Newbury Park. I had a basket paid for my things. The Assistant said can I see in your bag it was a small Mn S bag with a bra in it I had been to hospital as I have breast Cancer. I said no there was a man behind me she said she had too look in it . I was so Embarrassed coustomer service do not care they said they will surch people. They done the same to my sister a few weeks ago wanting to see what was in her shopping trolley and she is ill. Apparent I was told they are loosing customers doing the same to them. I will shop at Lidls now more fresh. At Christmas Aldis had two doors of the fridge all the food was warm. Rude staff .,yet there ment to support cancer”

Helpful Report

Posted 1 year ago

“For the first time today me and my children visited the new Store in Reading Retail Park . Such an amazing big store ! All member of staff friendly and happy to help . Especially the girl who works at one of the tills , happy to explain to me with some issues that I had about the dates on the products and when I asked if there is any (same) product available she was more than happy to ask and find out . Happy with the service that they and she provided .”

Helpful Report

Posted 1 year ago

“Always good quality and reasonable prices.more stores opening soon so not far to travel”

Helpful Report

Posted 1 year ago

“I often go to Aldi, this store is near my house. The selection is average, but the prices are good, and sometimes they have interesting products.”

Helpful Report

Posted 1 year ago

“i got spat on”

Helpful Report

Posted 1 year ago

“Aldi is a good shop as far as uk shops go at least, it's nice and cheap however the only gripe I had was that I bought a twilight Reed diffuser thinking it was going to smell like the candle version i smelled in shop when I bought it it had an awful slightly sickly floral smell not like the candle which had a slight sea salt smell to it it gave me headache too-dont buy”

Helpful Report

Posted 1 year ago

“Cullompton Aldi has the worst customer service out of all the supermarkets they constantly talk to each other on their headsets,if we used our mobile phones we would be classed as rude”

Helpful Report

Posted 1 year ago

“If only Aldi can train their staff. Worst customer service. Dirty and untidy store. Endless queues!”

Helpful Report

Posted 1 year ago

“My car broke down in a Aldi Winchester car park, I have spent 1hr.40min waiting for the Rac service. And in a few days I have received Penalty notice. I have returned to Aldi and met Assisted manager Christian, who helped me to cancel that notice. He was confident and professional .I was very grateful.”

Helpful Report

Posted 1 year ago

“Being asked to place my flat bags on the checkout (to which i complied) to then have a cashier who may pick her nose and scratch her dirty privates rifle through my bags which are bought and paid for looking for goods i am presumed to have stolen is an insult, not a quick glance, a proper rummage through When i am told this is because others ruin it for everyone else and everyone is now treated the same, i am obviously going to say so you treat everyone as thieves then, i then told her its not theft until someone has left the store and that some customers will feel embarrassed and insulted at this new rule, she said she was told to do this, i felt sorry for her because she is a cashier. BUT next time I'm asked to place my personal bag on the till it may contain a pair of my dirty underwear which she can then rummage with all she wants as i can carry what i want in my own bags that i bought, you see i treat others as they treat me, so if im treated liked scum i will let that person handle my scum”

Helpful Report

Posted 1 year ago

“Inferior produce and meat. Bought potatoes, yams and prime steak for Christmas dinner. The steaks were the worst. chewy and grizzly.”

Helpful Report

Posted 1 year ago

“Their services are 5star and you get what you are looking and the staff is very good”

Helpful Report

Posted 1 year ago

Aldi is rated 2.5 based on 1,338 reviews