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Aldi Reviews

2.5 Rating 1,275 Reviews

37 %

of reviewers recommend Aldi

Company Reviews

2.5

Based on 1,275 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 1 star review on 15th April 2024

Aldi 5 star review on 13th November 2022

Robyn From Hoppers Crossing Victoria

Aldi 5 star review on 13th November 2022

Robyn From Hoppers Crossing Victoria

Aldi 5 star review on 13th November 2022

Robyn From Hoppers Crossing Victoria

Aldi 1 star review on 15th September 2022

Aldi 5 star review on 30th June 2022

Aldi 5 star review on 30th June 2022

57

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would give Aldi 0 if this would allow me. I have had nothing but stress from the minute I ordered a lazy Spa and accessories on the 29th August. I never received my pool only received accessories cancelled the order and had to wait weeks for a refund. Eventually they refunded £249 of my £321 i Asked twice for the accessories to be picked up I'm still sitting in my house waiting on them being picked up by yodel. ALDI WON'T LET ME RETURN THEM TO A STORE. I'm now going to have to pay interest on my credit card for goods that I did not receive and for accessories that are absolutely no use to me without the Lazy Spa. Aldis customer service is the worst customer service I have ever come across they have a script that they continually say and are not solution focused. ALDI YOU REALLY SHOULD BE ASHAMED OF YOUR SERVICE. YOU TOOK MY MONEY AND HAVE MADE IT SO DIFFICULT TO RETURN MY MONEY. I HAVE SAT IN MY HOUSE FOR DAYS WAITING ON MY DELIVERY THEN WAITING ON YOU PICKING UP THE RETURNS BECAUSE YOU COULD NOT HONOUR THE ORDER OR DELIVERY. I will never shop in your shop again.”

Posted 1 year ago

“Overtaking Lidl in terms of quality and availability for some time. Also better variety of products on offer. Switched from Lidl now since they reduced their rewards scheme and recycling rewards stopped.”

Posted 1 year ago

“The only worse thing about Aldi, is no barcode on food or any item, just stupid lines. Get that sorted. I'm gluten free and I can never scan an aldi product.”

Posted 1 year ago

“I would be giving Aldi 0 points if I could. I ordered a lazy Spa on line on the 29th August at £321 and was told by tracking my order on Aldi website that it would be delivered on the 6th September then again on the 7th September. I sat in all day waiting on the order it never arrived. I looked at the tracking again and it said it would arrive on the 8th it never arrived. I looked at the tracking again and it said it would arrive on the 9th I sat in all day again it didn't arrive. I phoned customer service on the evening of the 9th and was lied to. They said the courier company had sent emails and tried to deliver which was a lie. They told me to give them to the 12th September to resolve the issues. I phoned at 18.30 on the 12th to be told they had only sent an email at 17.00 and were waiting on a response from the courier. I therefore asked for a refund and to cancel my order. To be told they would not refund my money until the £50 accessories were returned. I asked for this to be picked up on the 13th September at 09.30 as this would be the time someone would be at home as I had already taken an unpaid day of work. For the courier to turn up at 15.00 on the 14th. I put 2 reviews and feedback on Aldis website. They refused to publish. I put in a complaint on the 18th September as I'm stilling waiting on my money being refunded. I received an email telling me that my refund would not be processed until they scanned the return. For an expensive item I never ever received. I phoned customer service again on the 20th September to be told I would not get a refund until October. I asked to speak to a manager and received a call back who had no intention of resolving this and was as helpful as a chocolate teapot. I explained to the manager that my credit card would now have interest as it was due to be paid by the 26th September. She really did not care told me there was nothing they could do. THIS IS THE 2ND TIME THAT Aldi has missed placed an order of mine blaming their courier company, the last being a hoover. I shop in store at Aldi every week which I will no longer do. Customer service who are all foreigners are only there to block you at every turn. Aldi is robbing people of their money and delaying refunds at every cost. Their complaints procedures are an absolute waste of time as this goes straight to the mangers you deal with in the first instance. Shame On you Aldi. I told the women I believe they had oversubscribed their orders of the lazy spa and they clearly did not have my order and the manager did not respond. I understand these things can happen but you do not refuse to refund your customers money because of your errors and through no fault of their own. I would rather pay a bit extra elsewhere for a satisfactory service and customer service. ALDI you have just lost a loyal customer and I will be shopping in Morris ons and Liddle from now on you won't get another penny from my hard earned cash.”

Posted 1 year ago

“its not about the money even though were pensioners,its about the hassle we have to go through to try and return your mistake,we ordered a single mattress cover but were delivered a ferrex toolkit,being honest we explained what had happened and you said its up to us to send it back which in itself is difficult especially at this time, and due to our age.were honest people but in hindsight wish we hadnt said anything due to the problems we are having returning it.”

Posted 1 year ago

“Price at the checkout more than shown on the Isle, be very wary of what you pay . First time shopping at Aldi will not be going back , Tesco is just as cheap and better quality and the stores are better laid out”

Posted 1 year ago

“I purchased two packets of minced beef from Aldi Tarleton and on opening then found the meat was off! I messaged customer service who replied two days later saying there must have been a problem within the chill chain. No money returned or offered. Terrible customer service after a poor service.”

Aldi 1 star review on 15th September 2022

Posted 1 year ago

“I was an Aldi s customer and because of my disability I would have my food delivered to my home. Their drop off people are rude and do not even make eye contact with the customer. On more than one occasion they left my food outside, they never even knocked and many times there was meat in the bags. This last delivery was my last, It is to bad because the prices are very good. This is not my first time writing about this problem. No one has ever gotten in touch with me so I guess they do not need my buissness,”

Posted 1 year ago

“I have just attempted to eat speciality melt in the middle cod fish cakes I’m sorry but I nearly was sick they were just awful 😞”

Posted 1 year ago

“Slim well chicken saag Looked forward to trying this low calready meal. On the positive side, plenty of chicken and spinach and a decent portion size. The downside unfortunately was lack of taste and was very watery. If the curry was thicker maybe the flavour would have been more enhanced. Please Aldi, if you want to compete in the slimming/ healthier market, take note.”

Posted 1 year ago

“The products at Aldi are mainly quite good. Training should however be given to staff. Re stocking pallets blocking aisles. Blasé replies or even grunts when asked to move obstruction. Till staff completely unconcerned when they push checked items off the extremely small collections area onto the floor. They check items so fast, it’s impossible to keep up with placing them into my trolley. A jar of jam being the latest casualty. Not a good advert for the company.”

Posted 1 year ago

“Bad customer service. I put on a n order from instacart for pickup on 09/03/2022 arrived at store at 11:55 AM and on the app it showed that my order was already picked up at 11:47AM. I went into store to advise that they made a mistake and gave my order to someone else. They stated they gave it to the right name, but I asked did you see ID, order number, vehicle information and to each one, the manager said they don’t check any of that , they only say the name and if they say yes that is my name they give them the order without verification. The manager had an attitude because I was upset that they gave away my food to someone else and never apologized for their mistake. The Aldi store is located at 864 Cypress Pkwy, Kissimmee,FL 34759.”

Posted 1 year ago

“Always a good place to buy your weekly shop and also look at their other home goods on sale. Plus all the shops are laid out the same so it doesn't matter which Aldi shop you are in you are familiar with the layout.”

Posted 1 year ago

“The most tasteless stuffed crust Pizza that ever passed my lips! Sorry I can not supply you with pictures as I threw it out for the seagulls and they even left it.”

Posted 1 year ago

“I was in Dunfermline Aldi with my daughter, she wanted icecream and i a bottle of cider for myself, unfortunately a cashier refused to sell me a cider, although I am 50 yo as he said he was sure a cider was meant for my daughter. than a manager came, she suggested to come tomorrow without my daughter, otherwise they will refuse to sell a cider again. First of all, I wanted to celebrate my friend's birthday today, not tomorrow, secondly, I don't need cider tomorrow or any other day later. Who is cashier and a manager to tell me what to buy or not to buy. Aldi is a joke.”

Posted 1 year ago

“The bagels, which used to be the best have declined to a fluffy bread roll which is tastless and bland. Not sure why because they used to be the best.”

Posted 1 year ago

“The best value of any supermarket plus great choice of products”

Posted 1 year ago

“Ordered a chair from Aldi online and would be delivered today (15 August 2022) This hasn’t arrived and no contact. Tried to track and no information Looked on Google and no help Customer Service should be renamed to Customer no service. Fuming.”

Posted 1 year ago

“No garden furniture delivered; no warning; no apology!”

Posted 1 year ago

“Great value good product range.”

Posted 1 year ago

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Aldi is rated 2.5 based on 1,275 reviews