“Oceane and Ariel had great attitudes and kindness. Best customer service ever. In my opinion, they should both be employee of the month. Also, Aldi is organized, clean and neat. The food is not only good but amazing. 5 Stars!”
“I recently ordered wine online from Aldi as I have previously enjoyed wines from Aldi. Unfortunately their delivery service falls well short of what is acceptable. Despite being give a date which was the latest it would be delivered, it still hadn’t arrived two days later. I discovered using tracking that the wine was with the delivery company local depot, where it had been for 4 days with no sign of it being sent out anytime soon. As I had stayed at home for two wasted days I wasn’t prepared to sacrifice a third day and cancelled the order. This experience has resulted in me looking elsewhere for all my future wine deliveries.”
“The fishing boots my partner bought from Aldi with a brand name of Crane two years ago were not worn until October 2022.First time out a small crack appeared behind the toecap. Boots were relegated to rainy dog walking duties the crack grew and the boots are no longer any good for anything.
I am annoyed because my partner and I thought these cheap boots would replace the twenty year old set that had cost a lot more but at least they gave 20 years of service.”
“Bought an Aldi chicken Balmoral on 09/11/22.
I don't write negative reviews lightly as shop weekly at Aldis.
Gastro meal assumed would be good. Only got one piece of chicken 1 cm square and complained, never complain, photos and photos of Aldi packaging.
Very little acknowledgement that this was a problem and WITHOUT A RECEIPT you'll not get a refund or any compensation, even though is an Aldi product.
Absolute joke, who keeps a hold of their receipt for days after purchase, if indeed you take a receipt.
CUSTOMER SERVICE IS A JOKE.
Great policy from Aldi, ignore the issue, and make no effort to resolve it or acknowledge customer concern.
Would give zero stars if could.”
“Almost every time I go to Aldi's in Woodstock Georgia the lines are Enormous. They usually only have 1 cashier to serve dozens of customers. Maybe 1 employee on the floor to stock.
I asked the manager last week if they are hiring anyone and her response was that they have enough staff and that they were NOT hiring anyone. I was told by an employee that they don't really hire so they can keep costs down. DONT SHOP there unless you have time to waste!”
“This happened for the third time today, male cahier who was operating on tilt four toady at about 14:13 refused to hand me my receipt, instead placed it on the counter.
The reason I am upset because, this didn't happen with the other customers who were white.
I observed while in the que because I made a note of it mentally when it happened before. I even waited after I caused to see if he handed it to the other persons cashing after me and sure thing he did.
I am not easily phased by these things but for the third time happening it tells me something about you sir.”
“Just bought the Aldi 7ft Pre Lit Luxury Premium Christmas Tree.
WOW how beautiful, have been looking for several weeks been to David Jones, Myers, Costco, Target ,K Mart , Big W as well as specialty Christmas Shops.
Then I went to Aldi purchased this tree it looks just as good as the specialty shops, Myers or David Jones, and so much cheaper only $139.
Easy to assemble comes in 3 sections. Place bottom section into the sturdy steel base, unfold the branches, and fluff them out.
Repeat with mid and top sections.
Tree is now looking fantastic.
Plug in and switch on, up to you on whether you want to decorate it further or leave as is.
The built in lights are just stunning and you have a few settings to choose from.
Excellent tree for such a low price highly recommend.”
“Do not buy your smokeless coal from Aldi.£6-99 a bag,absolutely disgraceful,especially with what's happeng with the fuel bills.Home Bargains is a lot cheaper and better coal.”
“I have been accused of being a shoplifter on multiple occasions by the OVER AGED MIDDLE AGED so called Aldi security guard in their Crayford store. Firstly , I am not a thief and secondly my professional position would have been this Silly Cows Regional Manager. She is a RACIST .She is part of BLM ,whom are targeting people they perceive to be caucasian. Last night the till staff had to get in between this employee and I and tell her to back off, go stand 6 feet or more away . It seems that Aldi employ Low cast staff and those are jealous of socalled "Posh" customers and then make MALICIOUS AND LIBELLOUS ACCUSATIONS TOWARDS THOSE PERSONS.
I AM NOW DECIDING WHETHER OR NOT TO SUE ALDI ......”
“Purchased a Turkey and within 4 days it went on sale. Went to the store and ask for a price adjustment. We were told they do not do that, and I would have to do a return and then repurchase it. Took the Turkey back for a refund and wanted to repurchase at sale price, again we were told they could not do that. As a senior on a fixed income and having shopped at Aldi's for a long time I now realize they are not customer friendly. I will use Facebook to get this message out to other customers about the service received.”
“Ordered a laptop which when delivered the box was badly ripped and the original security tags were broken and replaced so following their instructions, I returned it immediately by Royal Mail. It was delivered to Aldi a few days later and according to their website I was supposed to get an email within 24 hours saying a refund was being processed. I never received one. Despite contacting them several times and sending proof of posting and proof of delivery, they have not responded. I am really worried as this was a Christmas present for my husband and it cost £530.”
“Bought a vehicle pet barrier in another state while visiting. I misplaced the receipt (and am still looking for it). The box was missing 2 essential pieces. I emailed them for possible solutions, and they will only send a form letter response to check the warranties and manual page? The manual doesn't give any info on how to get the replacement pieces, other than to say to look at the product card in the box. The same product card i told them that was also missing...... Great prices, good products, poor customer service.”
“Bought 3 Pressure washers from aldi on 8th oct, was told delivery would be on friday 21 oct, by XPD , waited in all pm as time slot was 1:30 to 3:30 , no one delivered check tracking later and see a picture of a telegraph pole about 100m up the road in a section of the road that you cannot park in saying could not deliver and "email carded " I had no email, waited in the following Monday all day for delivery , still nothing, phone Monday evening to cancel order as fed up with waiting around , received an email to confirm this , Tuesday 7 am get an email to say delivered successfully , no delivery was made , get a phone call at 10:50 am from aldi customer service to ask if i have the three items , I inform them I do not. , wait for my refund , them nothing , phone back a week later to be told they were delivered , despite me already confirming that they had not been. was told then I would have to wait for an investigation into the courier. they have my £240 I have no goods and they will not refund me. What a bunch of THEIVES I WILL NEVER BUY FROM ALDI AGAIN AND BASED ON THIS AND THE INCOMPETENCE OF THEIR CUSTOMER SERVICE I WOULD STRONGLY ADVISE ANYONE HAVEING LARGE ITEMS DELIVERED BY XPD COURIERS TO JUST DONT DO IT YOU DO NOT GET YOUR ITEMS AND ALDI WILL NOT REFUND.”
“Bought boots online exclusive
Rerturned later to Aldi Sandhurst store as per the Aldi receipt instructions...
On arrival at the store queued for a cashier who had no idea how to process the return.
Called the duty manager (Martin) who also had no idea how to process the return. He went away to find out and then said he didnt know how to return the item so I would need to return via post / courier.
Frustrated I called Aldi online team customer services while still waiting in store (Aqeela.) She appeared well trained online and apologised profusely but said - you can't return exclusive offers via the store (despite the Aldi return instructions!)
After 35 minutes in store and her apologies, Aqeela our online call handler and her supervisor confirmed this has happened many times before and no "good will gesture" eg store refund could be raised as this was not their procedure despite the written return instructions...
Perhaps it is best to avoid the online side of Aldi as no training has been offered to their stores and their return instructions are factually incorrect.
I will return via the post office / courier - Such a shame as the concept could have worked with more planning and better execution.”
