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Aldi Reviews

2.5 Rating 1,289 Reviews

36 %

of reviewers recommend Aldi

Company Reviews

2.5

Based on 1,289 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second time I've had to pull the Cannock store about the quality of their fresh veg. Yesterday the brocolli was disgusting - brown & mouldy. I pointed it out to a store girl who said, quote, "it's going off really quickly & it wasn't like that this morning (it was midday). And I only do labels but I'll get it removed now". 20 minutes later it was still there waiting for someone with poor eyesight to buy. This store clearly has no pride or care about the produce & I've said it before - the manager needs a good shake up if this is what he allows.”

Aldi 1 star review on 20th May 2022

Posted 2 years ago

“Great place! Awesome service”

Posted 2 years ago

“Problem is you pop in for a bottle of wine or a sandwich and no self check outs. Queues of people with trolleys upon trolleys and not waiting 30/40 min. Complete Joke and total lack of customer awareness”

Posted 2 years ago

“Ashfield Big Daddy steak. Worst ever. Barely fit for human consumption. Jaws were bouncing off it. Horse steak more like. Straight in the bin.”

Posted 2 years ago

“Sells faulty goods and complaints department just ignore complaints and will not respond to them, I used to be a loyal customer but wouldn't shop with them again after my recent experience”

Posted 2 years ago

“I bought these on an off chance to try, as can be quite fussy about yogurt, loved the look of the little pots, after trying to twist of the lid like a jar, realising the lid is plastic and just pops off 🙄, the yogurt is lovely thick and smooth and creamy, at the bottom there is either lemon curd, or strawberry sauce, these are both amazing, but have to admit, lemon curd is my favourite 😍, the jars you can reuse for other things once cleaned, I have found my one and only go to yogurt, ideal for me to pop into my bag for my night shift, there is just enough in the jar to satisfy my appetite, thank you, I’m one happy customer with my find”

Aldi 5 star review on 18th May 2022

Posted 2 years ago

“Worst customer service ever! I placed and online order for a garden furniture set to be delivered. I waited for two weeks but never received the product. There was no information on Aldi’s tracking system as well. I requested for a refund. They are asking me to wait till the delivery company returns the product in their warehouse. How is this fair on me? The delivery company has lost the package and Aldi is making me wait till they get it back from the delivery company. This is my Worst ever experience on a online purchase. Aldi is making the customer pay for their internal faults. I still haven’t got my money and no information has received. I requested for a manager to talk with me. They said they all are busy and can’t come to the phone and lady who spoke just hung up the phone. Worst experience ever!!!!!”

Posted 2 years ago

“They do some things right but in my experience, they NEVER have what they advertise.”

Posted 2 years ago

“I ordered a multi-purpose ladder to be delivered within 5-7 days... two weeks later a lawn-mower turned up! I refused delivery (because that's not what I ordered) and contacted customer services. I was eventually told that they didn't have the ladder I ordered in stock any more and so when the lawn-mower was returned to them they would start a refunds process... within 14 days! So Aldi have had my money for 2 weeks already, didn't deliver what I ordered and expect me to wait for an item to be returned to them that has nothing to do with me and was never in my possession then I have to trust that their warehouse staff who don't know the difference between a ladder and a lawn-mower will trigger a refund process that might take about 14 days or might never happen at all! I don't think so - I'm in the process of triggering a fraudulent transaction process with my bank as they clearly had no intention of honouring my order in the first place! I only hope that a marker is put against Aldi's bank account to freeze any further transactions so that no-one else can be conned by these fraudsters!”

Posted 2 years ago

“Wonky easy peelers. They are not. They drive me mad. The skins are as thick as ordinary oranges. You need lots of time and patience to peel these. Don't bother.”

Posted 2 years ago

“Inspired Cuisine Liver and Bacon. As you can see from the picture, the liver is at least 2 different types. (Light and dark?) There was plenty of it, but my Cat's would not eat it, even after dicing it. The amount of bacon is very sparse. I would not buy it again.”

Aldi 3 star review on 8th May 2022

Posted 2 years ago

“Went to the Aldi in Buckeye Az on Watson Road. Went to get some things that were on sale for only 2 days. Went the second day. They told me they didn’t have it. FALSE ADVERTISING. This was the second time this happen to me. They want you to come in to buy other things. I ask to talk to the manager. She would not talk to me. poor customer service. Don’t waste your time if you are looking to get sale items.”

Posted 2 years ago

“First of all, I don't speak Spanish, don't want to and I live in the U.S.A. Some of the Aldi in Miami have Spanish speaking only people and their service is lousy. Long lines and only one cashier open, poor selection.”

Posted 2 years ago

“seriously what went wrong? The cart locked after leaving the store? who's idiot idea was that? I'm 71 ,I have 6 compression fracture vertebra in my back, how am I supposed to get my items from the front door to my car 300 ft away where my car is parked? Change the policy to the cart being locked leaving the Aldi parking lot or I wont be the only shopper never shopping at the store again!!!!!”

Posted 2 years ago

“Nearly got killed by an Aldi van whilst out cycling on the weekend . Put in a complaint to Aldi to get them to look into the incident as thought they should know about it and check the drivers cctv footage etc to see what a bad driver he is. They have not had the decency to even contact me about the incident and I submitted the complaint online to them 5 days ago. Disgusting that they (a) have such bad drivers and (b) can't even be bothered to look into the incident. A very disappointing company”

Posted 2 years ago

“If you are over or even below 40, don't even bother applying for a Job at ALDI. they discriminate against age. You can go to any ALDI in the US and can tell with your own eyes. Only Young people are hired. I've been to several interviews in the state of Florida. They don't last a minute before they tell me that they will review and email the answer while other younger people have been interviewed for much longer.”

Posted 2 years ago

“Ashfields Chicken En Croute. Please don't buy this product. I've shopped in Aldi lots of times and most things have been great. However this is awful. I froze it on the day I bought it. Left it out to defrost in the morning and cooked it as instructed for dinner. When cooked it was disgusting. Its extremely oily and the bacon used in it is just fat! There was no meat on it at all. The chicken was soggy and greasy as hell. Do yourself a favour don't even try it.”

Posted 2 years ago

“Pretty much everything in the nedrow store is a 1 Star. Stiockers give the impression they’d rather be anywhere else. Cashiers really win the boobie prize though. When they did finally open another line this cashier was rude, dismissive and was gabbing to the other cashier behind her. This was about an hour after the store opened. If it wasn’t for the runaway inflation, I don’t think half of the customers they get now wouldn’t even walk in the door here. They NEVER put items into your bag and today she was dropping them almost a foot into the cart - except the eggs- the height has to be a new record! Other Aldi’s in better neighborhoods actually pack the bags and when I mentioned they don’t do this in Syracuse & Nedrow and she just smiled and said “we’re nicer here! Stores with the same name with a difference of night and day.”

Posted 2 years ago

“I’ve always shopped in your store but from today I will never go back. I was told to go to checkout 4 which I did but let another customer in front as she only had a few items. I loaded my shopping in the cart and scanned my debit card. The reader said to put card in, I let the cashier know just so she would instruct me to do so. Her attitude was very aggressive stating if it says put card in to do it. Stating after 3 uses of card u have to put card in. I said I tried that the last time and was stopped and asked to scan card again. She went onto say no that does not happen.Customer service skills and her attitude was terrible. After collecting my receipt I did say I’m not 5. She then went onto say in a loud voice and I’m not 5 either. I returned cart and went back to ask the lady’s name (I asked in a polite low toned manner)and she was chatting to 2 other staff members discussing me and laughing. She gave me her name and said I don’t have to give you my name and shouted I was rude. I said she was rude and she went onto shout get out get out several times as I was leaving. I have never been spoken to like that by no one. I will take my custom elsewhere in future. I shall be writing to head office regarding the customer care I was given. At no point did I shout at her and please review ctv. I can’t express how insulted I felt and how aggressive she was. I have always followed any instruction given by staff at any store and thanked them for service. I’m sure this is not how Aldi would expect staff to communicate with customers. I am very disappointed and will make a point never to shop in Aldi again if that’s how I will be treated. All of the staff I have been served by in the past always had excellent customer service skills and were very helpful. This lady needs some training in customer service. In no way did I disrespect her but was made to feel that I did something wrong by asking for instruction on the card reader.”

Posted 2 years ago

“I love Aldi and so do my friends! The Cheese & Dill Salmon Wellington I recently perched was so delicious! I went back and bought the last three available. I have one left in my freezer and I am savoring it! It is a perfect thing to pull out if you have unexpected company and everybody loves it! I know this is not something that’s always available so the next time I see it I will definitely stock up!”

Posted 2 years ago

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Aldi is rated 2.5 based on 1,289 reviews