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ALEKO Reviews

3.9 Rating 3,317 Reviews

95 %

of reviewers recommend ALEKO

Company Reviews

Product Reviews

3.9

Based on 3,317 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

ali.marks@alekoproducts.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 28th April 2024

Guillermo De La Garza

ALEKO 5 star review on 28th April 2024

ALEKO 5 star review on 28th April 2024

ALEKO 5 star review on 26th February 2024

ALEKO 5 star review on 22nd October 2023

KFS Paula Kulhanek

ALEKO 5 star review on 22nd October 2023

KFS Paula Kulhanek

ALEKO 5 star review on 22nd September 2023

166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Up date on previous review: after posting my negative review WOW got an email right away. I was told that the RV awnings would be about another 2 weeks, so why didn’t I know that when I placed my order. So, I emailed back to cancel the order and requested a FULL refund. According to their advertisement the order can be cancelled before its shipped, which I fall into this category. I’m sure based on other reviews this will be a nightmare. Will see!”

Hi Gary, your order was cancelled and a full refund was processed yesterday. I'm sorry we could not meet your timeline.

“ALEKO awning arrived boxes damaged. Hardware missing! Paid installer two day and it is not working because the frame is bent. Product looks like returned item and just shipped out to me! Tech support has not answered their phones two day and I am left with damaged product! Helpppp!”

Hello, I have asked the tech you were working with to follow up with you again. We will be in touch in 3-5 days.

“Terrible experience with Aleko. Purchased my awning in June. While instructions weren't very clear, I managed. Within two weeks I noticed one side faded really bad. I took pictures and sent in to Aleko (first I tried calling three times and disconnected three times after long wait each time). It has been two weeks now and they replied twice in that time giving me a complete runatound. At no point have they honored their product warranty. They seem to just put you off. I wish I never bought it!!!!!”

“Aleko sent me the incorrect order, argued with me in regards to my order.... I even sent pictures! Customer service is garbage! Had to file a BBB claim to get a response from them.... and a month later here I am still waiting on the original order I paid for”

“They sent me an email asking if I wanted a refund because apparently the item I ordered was not in stock (although it said it was when I purchased it) and im unable to reply to their email. My email response keeps bouncing back and not being delivered. I WANT A FULL REFUND AND CANCELLATION. Still not able to reach anyone in the phone, the call drops after 4-5 minutes on hold and they don’t return their voicemails.”

Good day, Mr. Morin. Thank you for elevating your concerns. I located your order for a hot tub placed Monday morning and see that we contacted you within 7 hours to advise that item was no longer available. I apologize for the inconvenience. I'm not sure why your emails to us are bouncing back. We receive over 13,000 emails a week. If you've read any of the other reviews on our site, you'll see that we have experienced a tremendous growth in a very short period of time, culminated by having to cut our call center staff in half because of COVID-19 restrictions. When you add in the fact that all eCommerce companies are having a difficult time getting inventory delivered, we have the perfect storm. I know that seems like a series of excuses to you but it is our reality. We are doing our absolute best to get to every call, every voicemail and every email we have. It is taking us an average of 48 hours right now. In the meantime, please know how sorry we are that the item you want won't be available until September. We wish we had control of that.

“My gate is 22 ft so I oreder a spare chain at a premium price. When I tried to install I noticed that the type of chain they supplied as extension is not the same type. Literally dozen calls and emails to their customer service and no response yet. Stay away!”

“I contacted by their preferred email about a defective motor but have not received a response. Multiple calls have been unanswered. So now I am stuck with an awning that does not work on my RV.”

Good afternoon Brent, I'm sorry to hear your motor is not working. I have asked Konon to call you immediately. We'll do what we can to resolve your issue.

“I ordered a 96x96 replacement awning on June 29th and have yet to receive it even though I paid extra for fedex priority shipping. I have tried calling several times, left messages with no response. I also tried to send an email but my mail bounced back undeliverable. They still charged my credit card for $106.78”

Good morning, thank you for taking the time to share your concerns. We emailed you to verify some pertinent information but because we did not receive a response, the order was placed on hold. We have fully refunded your purchase and await your response. One of my sales agents tried to call this morning to obtain the information we need. Please let us know if you still want the awning. I'll expedite shipping if you do.

“Purchased the ALEKO Half Cassette Retractable 10'x20' online with its retailers. It came with broken boxes (the packaging was so poor that I believe it was one of returned item from others), missing the center roller. Requested a support to the retailer, never responded. Willing to pay so I contacted the ALEKO company for part purchase. So far 1-2 weeks, no response either. This makes me doubt of Customer services and capability to support customers when they have issues after sale. I have to think twice for this brand if I need another awning in the future.”

ALEKO 1 star review on 7th July 2020

ALEKO 1 star review on 7th July 2020

ALEKO 1 star review on 7th July 2020

Hello. Thank you for taking the time to share your concerns. I have asked our Customer Service Lead who also works with eBay to reach out to you immediately regarding the missing roller. I also appreciate you sending the photos of the damaged boxes. I will elevate that feedback to our shipping vendors. Thanks again. We look forward to finding a solution for you.

“Aleko is a company that truly cares about its customers. I decided to ordered directly from Aleko because they are the manufacture, an logically would care more than third party distributors. I was correct! Aleko ended up paying for shipping that was almost as much as the cost of the product, to rectify a delivery issue. A company like Aleko is a breath of fresh air. Thanks Bill Vavro Satisfied Customer”

Hi Bill, I apologize for your frustration. I see you placed an order last Wednesday afternoon, then emailed us to make sure we could ship to a different address. I apologize for the delay in getting back to you and now see you need your item for an event. I'm terribly sorry for this. We are working very hard to improve our customer service by hiring and training new agents. I'll have my Customer Service Supervisor reach out to you immediately.

“ZERO COMMUNICATION since order. I have $2.5k that has been taken from my account and zero update as to when the order will be ready to pick up. It's been 5.5 weeks. I was told it would take 4. I've called 7 times left voice mails with no return calls. I've emailed via the web form and their direct email address with no responses. If I can spend 2.5k and get no customer service, what do you think that means for you? I'd steer clear. My experiences has been very bad so far.”

“no correspondence at all been trying for two weeks to find out status of my order. sign in and it says i have no orders. it sure didn't take long to take the money out of my account. very very hard to do any business after the order is placed. very poor web site.”

Thanks for reaching out, Mr. Christianson. We actually emailed you two days after your order was placed advising the items are on back order. At that time, we asked if you would like to continue to wait for the items or cancel your order and receive a full refund. I'm sorry you missed that communication. I'll follow up with a phone call later today.

It was a pleasure to speak with you, Mr. Christianson. I'm glad we were able to connect and answer your question. As discussed, your product is on back order and will be shipped within 48 hours of entry to our warehouse. Thank you again for your understanding and support.

“This is a follow up to my previous review just showing you the chat sessions I had showing that Aleko lied to the company I was trying to buy this from.”

“This is a very dishonest company. DO NOT PURCHASE FROM THEM. I was told upon my purchase, and again during a follow up conversation that my item would ship on 6/30 so I'd have it in plenty of time for my son's birthday party on 7/18. Then when 6/30 comes and goes I followed up again and I was again lied to and told I got a "communication" "yesterday" that the item was not in fact available for delivery and would not be in stock until October! I never got the "communication" they claimed they sent and I am furious that I was told the item was in their inventory and was not actually there. The company I purchased from was mybouncehouseforsale.com they are just as dishonest and I'm warning you not to purchase from them either. The company and the manufacturer were both blaming the issue on each other and neither would take responsibility. The company said they were told multiple times from Aleko that they had plenty of inventory to fulfill all their orders and that when the time came to ship them they were told at the very last minute from Aleko that there were none available. The also said they attempted to get in contact with Aleko every day with no response and then told them it was because of their new phone system being buggy. Just tons of excuses and lies.”

“Charged credit card. Withdrew money. Claimed the never received payment. Must avoid! Only after a dozen emails, multiple phone calls, reaching out on social media, have they finally replied and said they issued a refund. Be prepared to do the same.”

Hello Miwa. ALEKO takes fraud very seriously. I'll forward your concern directly to our Customer Service Supervisor for investigation. Please expect a call from her by the end of business today.

“BEWARE spend your cash with other reputable company . Worst customer service, none existent, they take your money, nothing arrives from Aleko, you e-mail them 0ver 15 times , no one returns e-mails, you call them they never pick up, or return your call like they say they would over 30 days now no product, no one contacts me back, terrible service I would not recommend to any one STAY AWAY.”

Thank you for your review. Please accept our sincere apologies for this issue. Unfortunately, I was not able to find any email in our email inbox from the email address provided here, however I have sent you an email from our sales email with details of this order. Please rely to that email and we will work on this issue from there. Thank you for your patience and understanding. In case if you want to reach out to us for any other issue - please give us a call at 888 246 8596 or send an email to hello@alekoproducts.com. Thank you ALEKO

“I am so disgusted and disappointed with this company!!! I ordered two awning fabrics on May 17/2020, and I have not received them!! NO HELP from Aleko about my order - I have sent many emails, left a dozen voice messages (for both sales and tech), and NO ONE HAS EVER REPLIED!! Calling is a waste of time - the call is answered, and immediately switched to the "Thanks for calling, and leave us a voice mail" message. No help online - my account page says "order shipped" - FedEx says they never received the shipment from Aleko... Seems they are HAPPY TO TAKE MY MONEY, but NEVER SUPPLY THE PRODUCTS I PAID FOR!! I am so done with all this - if no one at Aleko can be bothered to call me back, or answer any one of my many emails about my order, then I'm contacting my credit card company to report this and begin action!”

Thank you for your review. Please accept our apologies for the delay on your orders. Unfortunately, I could not find an email from your email address in our inbox, so I have sent you an email with details of your orders. Please do not hesitate to reply to that email with any questions or concerns. We appreciate your understanding. ALEKO

“I purchased a boat cover from Aleko which didn’t fit my boat despite being advertised as suitable. Customer service ignored me and then only responded when I left a bad review here, offering to “do anything they could” Reality was different. Took weeks to respond and then declared that I was outside the 30 day warranty period. Awful company DO NOT deal with them. I’m over $200 out of pocket.”

Hi Mark, please accept my sincere apology for your experience. Due to Covid-19, we were shut down for weeks as many of our suppliers were. This created an enormous backlog. We have reopened with less staff due to restrictions and are dedicated to responding to all inquiries and filling every order. I would like the opportunity to make this right by having our Customer Service Supervisor reach out to you. Please expect an email by the end of business tomorrow.

“Unable to get call backs from customer service for several days despite sending emails. Either they say they will call back and don't or they do not answer the emails. I have a simple part that I need replaced since it was broken but it is impossible to get a response from anyone.”

Good afternoon, I apologize for your frustration. We implemented a new phone system last week and have had enormous technical difficulties. We also had to make staffing changes to be compliant with Washington mandates, due to COVID-19. Please know our team is working through each voicemail and email. We will get back to you as soon as we can.

“The canopy, made of cheap material, did not even last a year! Began completely disintegrating. When I contacted Aleko to ask about purchasing a replacement canopy, I got an email asking for some pictures, and then no response.”

Hi Chris, I apologize for your frustration. We ask for pictures to determine if the damage might be covered under our warranty guidelines. We are experiencing a very high call volume and in order to be compliant with Washington mandates, have had to reduce staff in the office. I encourage you to email us at hello@alekoproducts.com for resolution.

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ALEKO is rated 3.9 based on 3,317 reviews