ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.87

3.9 Rating 3,317 Reviews

95 %

of reviewers recommend ALEKO

3.9

Based on 3,317 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

ali.marks@alekoproducts.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

Guillermo De La Garza

166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is really not their strength. they don't want to apply a discount on an order and the refund takes more than 30 days.”

Helpful Report

Hi Simon, We're extremely sorry for the inconvenience. Please let us know what we can do to resolve this for you and possible update your review. Thank you

“I ordered an 8 x 10 awning fabric kit. It's 4 inches too wide and the spline cord are too large to fit in one of your 2012 awnings. I called on Friday 9/25/2020. The person that answered said they would call me back but here it is Tuesday the 29th. Not one call back or email like I was promised. This is not customer service at all.”

Helpful Report

Hello Mike, As per our email conversation, our awnings have been constantly updated hence you've had the awning for over 8 years we no longer offer the same size awning fabric you need however we can still help you resolve this issue. Please give us a call at 833-926-2323 and one of our Customer Service associates would be happy to assist.

“Firs order I made a month ago was sent incorrectly, extra parts that I didn't order, missing part that I requested. Second order still not processed, spent an hour on the phone to verify my address, still not resolved, I don't understand why it takes 3 different 3 phone operators to verify my address.”

Helpful Report

Hi, Thank you for reaching out to us regarding your concerns. I do apologize about the inconvenience this has caused and the delay you have been experiencing, this was never our intent. Currently, we are working as hard as we can to get every order fulfilled, so we do apologize if you are experiencing a longer than normal wait time. Taking a look at your order, I see it has been shipped and delivered. Please let us know if you have any further questions. Thank you!

“Bought from Home Depot, all parts are mixed up and missing some oh them are damaged,have to return to Home Depot. Got 4 post instead of 3 but V track rail is missing, 2 Side Roller with Bracket for Sliding Rolling Gate - 12-Inch missing, hardware damaged, no set up tools included, bought a Steel Sliding Driveway Gate but received parts for Dual Swing and Dual Swing with chip and crack paint and damaged hinge J-bolts. Instead of order expensive parts and wait for delivery that might take a month I have to return to store for my own expenses and forget for the money paid for deliver to my house. Unfortunately bad experience!”

Helpful Report

Hi Aleksey, We're extremely sorry for the inconvenience. Although Home Depot takes full responsibility for the shipping and all of the damages, we're more than happy to help you resolve this issue. Please give us a call at 833-926-2323 and our LTL team member would be happy to assist you.

“I ordered an awning and told them I did not want the electric kind, I wanted the kind you pulled down yourself and they sent the electric one. I had to order another one before I got my refund on the first one that was $1200.00 out of my account at once. It took several people to understand what I wanted then received the wrong one. I needed it for an up coming holiday weekend to camp and didn't get it by then. Now it is into chilly weather and not needing it until next year. Then they told me part of it was out of stock and it would take longer and it showed up sooner than they said . So I could not trust anything I was being told.”

Helpful Report

Hi, Thank you for reaching out to us regarding your concerns. I do apologize about the inconvenience this may have caused you as this was never our intent. Please let us know how we can rectify this issue.

“I e-mailed your 'customer service' to complain about the awning I purchased asking about a refund but never received a response! The following are some of my comments: the awning assembly seemed to be a used, re-packaged product. I also found -dented valence arm -slightly bent main support bar (so I could not fit the bolt of one of the wall brackets) - two large nuts are slightly rusted. -several scratches on paint Very disappointed; will not purchase Aleko products again.”

Helpful Report

Hi Allen, Thank you for reaching out to us regarding your concerns with your product. Taking a look at emails, I see there was nothing sent to us. I will personally be writing you an email so that we may fix the issue you are experiencing. Please let us know if you have any further concerns. Thank you!

“Still have not received my item. Order in May 2020. Now September 25, 2020.”

Helpful Report

Hi Alexander, Thank you for reaching out to us regarding your concerns. I do apologize about the inconvenience this has caused you. Taking a look at your order, I see there was a item delivered to you on the 15th of June. Were you still missing the item? If so, please let us know so that we may assist you accordingly. Thank you!

“Zero Stars! Broken net. Broken frame. No replacements sent. They want me to pay for shipping and return items for a refund. Order was placed in AprIl. First item (net) received in August and broken frame in September.”

Helpful Report

Hi, Thank you for reaching out to us with your concerns. I do apologize about the situation that you have ongoing. I see a replacement order has been made for you, the only issue is that the trampoline is currently on backorder. We are expecting trampolines back in stock within the month. Once they are available, we will ship yours out right away. Please let me know if you have any more questions. Thank you!

“Product faded in the first month. Also the measurement width is 1 foot shorter than the label specifies.”

Helpful Report

Hi, Thank you for reaching out to us today. I do apologize about the fabric, they never lose color like that. Can you please email us a photo of the fabric at Hello@alekoproducts.com? We can send out a new fabric for you. As for the dimensions, they are listed on the products page, they are made a bit smaller so they can fit perfectly onto the awning itself. Please let me know if you have any further concerns. Thank you!

“i would like to talk to a human please call me at 918-232-3513”

Helpful Report

Hi, Thank you for reaching out to us regarding your concerns. I was taking a look at your email chain with us and I see you have requested to speak to a Technician of ours. I will have someone reach out to you by the end of day today. Please let us know if this works with you Thank you!

“i never received my back order for the Bimini top for the inflatable raft we purchased”

Helpful Report

Hi, Thank you for reaching out to us. I was taking a look at your orders and I see everything has been delivered. However, I have created a replacement for your order, this item will be shipping out for you by Monday the 28th. Please let me know if you have any further concerns, Thank you!

“We ordered a green awning. They sent a blue one. We called to get the exchange, but they did not have any green ones. They wanted us to pay for return shipping. We contested that and they did send us a return label. We sent back blue awning immediately. Still waiting for our refund 3 weeks later. Had to dispute it with our credit card company, and it still isn't resolved. Customer service is very bad.”

Helpful Report

Hi, Thank you for reaching out to us regarding your concerns. I do apologize about the inconvenience this may have caused you as this was never our intent. Looking at your order, I see a full refund has been issued. Please allow 2-7 days for the refund to show back up into your original purchase method. Once again, I do apologize about the experience you have had. Please let me know if this has been taken care of to your liking. Thank you!

“I ordered a tent because it said pop-up, when i received the tent it was a bunch of poles which had to be assembled, if you have to assemble it, it is not a pop-up. when i contacted customer service they had the nerve to want me to pay for shipping if i returned i”

Helpful Report

Hi, Theresa, Thank you for writing this review. We're extremely sorry for the inconvenience. Please allow us to fix this minor mistake as we would like to keep you as our valued customer. We will get in contact with you shortly to provide you with the correct product.

“I would like to give 5 stars but my experience is tiresome & ongoing! My sliding gate order was made July 7 2020. So far I’m still trying to get everything. Just received 3 6’ v- tracks. I need 2x18’. 3x6’ is only 1x18’. I guess when it rolls open it’s supposed to roll on my grass! They did change the web site because when I first ordered It showed (4) 18’ now it shows (2) 18’, I also was missing my (2) 12” guide rollers! My next order was for the opener. It was supposed to have 2 remotes & I ordered 1 extra. I received the extra but not the 2! I know it’s 2020 and we have a pandemic and this is a Washington company with shipments via China and Tariff Trump is POTUS but I’d like to get this all done by election so I don’t have to get out of my car during BLM riots oh I’m sorry protests!”

Helpful Report

Hi Jon, Thank you for reaching out to us regarding your concerns with Aleko. I do apologize about any inconvenience this has caused you as well. Taking a look at your order, I see there were replacement orders made for the items you have specified. Did you have a chance to look at these items and see if they worked for you? Please let us know. Thank you!

“I bought this in March, and it lasted 4 months. Bubble jet and heater button do not work now. HORRIBLE customer service. You can never get anyone on the phone and when you do they accidently hang up. I gave it one star because I could not give it minus. garbage.... paid alot of money for something that is useless. PLEASE DO NoT BUY.... it will not last and you can NEVER get ahld of anyone... There are much better spas out there and customer service is better than Aleko.”

Helpful Report

Hi, Thank you for reaching out to us regarding your concerns with Aleko. I do apologize about the inconvenience this has caused you as well. I will have a technician reach out to you ASAP so they may assist you with the issues you are experiencing. Please let us know if this works with you. Thank you!

“First I asked for install instructions. They sent me the wrong ones that had a longer rail. I moved my sidelight due to this and it did not need to be moved so now i have a hole in the side of the rig. The "correct" instructions came in Chinenglish and also had the incorrect dimensions. Fortunately I was smart enough to put together the pieces on the ground and adjust the rails as necessary. It was about 1/2" off on the overall Center to center. When i did get installed, the motor does not work. I have been going back and forth with customer service for 3 weeks with no resolution. I currently have a working manual shade but it is a workout. The customer service has been absolutely terrible. I understand having some delayed response with the current situation but come on!”

Helpful Report

Hi, Thank you for reaching out to us with your concerns and issues. I truly apologize for the inconvenience this has caused you as this was never our intent. I wanted to let you know that I have created a new order for you. Unfortunately, the RV motor is out of stock, we are expecting a new shipment to come in towards the middle of October to late October. Once available, we will ship it out right away for you. We thank you for your patience with us. As always, stay safe and have a great day!

“Ordered a 3000 dollar driveway gate relieved it damaged and missing half the order and the customer service refuses to refund my money fix the damages or give me my missing parts been communicating with them for atleast a month and have gotten literally no where”

Helpful Report

Hi Frederick, Thank you for expressing your concerns with us today. I would like to apologize about the delay in response that you have been receiving. I was taking a look at your order and I see that it is currently being worked on by our LTL team. I will get them to expedite a resolution for you and give you a call back as well. If this handling is not sufficient, can you tell me what you would like us to do. Thank you!

“Bought a product, have tried to contact them at least a dozen times. Once you buy they will fall off the face of the earth. No way to contact. Tried email, no answer. Tried leaving messages, never a return call. Buyer beware.”

Helpful Report

Hi Patricia, Thank you for taking the time to reach out to us with your concerns. Due to the higher volume of calls and emails, we are trying our very best to get back to everyone. We apologize about the delay you have been experiencing. If you can give me your order number and issue you are having I will personally look into it for you. Thank you!

“Order date: 08/09/2020 Order#: 8514 Ordered one DIY Steel Dual Swing Driveway Gate Kit - ATHENS Style - 13 x 5 Feet with Pedestrian Gate - 3 x 5 Feet As of 08/24/2020 = 15 days after, the order still has not been shipped (ALEKO promises 24 to 48 hours shipping in its website) ALEKO doesn't have any person attending the Call Centre, and sending an email to them as the Voice Menu suggests is useless. This company should be shutdown...”

Helpful Report

Hi Hernan, Thank you for expressing your concerns with us. I was taking a look at your order and I see it has been placed under AVS. We can happily assist you in fixing this issue and getting the item sent out to you right away. I will have one of our reps reach out to you right away to fix this issue. Thank you!

“Box came in destroyed and taped shut. Weeks of trying get replacement parts and still nothing. Finally get someone on the phone and now they want an exact parts list missing. That should have been figured out weeks ago”

Helpful Report

Hello Travis, Thank you for taking the time to reach out to us and expressing your concerns. We apologize for the condition the item has arrived in, the items leave our warehouse brand new and it may have been damaged in transit. If you are able to provide an order number to us, we can call you back right away to get all the parts you needed. Thank you!

ALEKO is rated 3.9 based on 3,317 reviews