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ALEKO Reviews

3.9 Rating 3,317 Reviews

95 %

of reviewers recommend ALEKO

Company Reviews

Product Reviews

3.9

Based on 3,317 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

ali.marks@alekoproducts.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 28th April 2024

Guillermo De La Garza

ALEKO 5 star review on 28th April 2024

ALEKO 5 star review on 28th April 2024

ALEKO 5 star review on 26th February 2024

ALEKO 5 star review on 22nd October 2023

KFS Paula Kulhanek

ALEKO 5 star review on 22nd October 2023

KFS Paula Kulhanek

ALEKO 5 star review on 22nd September 2023

166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service was good, the product was horrible. I ordered 5' by 50' chain link fence, which took me approximately 30 minutes to unravel. It appeared to had been pieced together and unusable condition. It cost me $93.00 to return the 3 rolls.”

“Costume had a hole in it and leg was sewn on wrong. Guess that’s what I get for $12.”

Hi, Thank you for taking the time to write this review and bringing this to our attention also. I do apologize that the costume did not end up working for you. I attempted to call you today but it has went to voicemail. Can you give us a call at 833-926-2323 and ask for Alex? I would love to assist you with this. Thank you!

“1. I returned the gate order that I purchased directly though Alekoproducts.com and was told I would be charged the shipping fee, which I agreed to, and would be refunded the total of the gate minus the shipping fee. Completely fair. However I was credited the shipping fee. Complete opposite of what should have happened. I filed a dispute with my credit card company. To get this rectified. 2. Gate post that comes with the gate is set in concrete, but is not thick enough to prevent deflection in the post when hanging the gate on the post. The post is plumb/level and square and set in 10 bags of concrete. The actual steel is deflecting half way up the post. The post is set 3 feet into the ground. The gate is the 16 foot prague gate. I bought it though homedepot for 700 cheaper than directly through alekoproducts.com which is the gate I am returning to save my client money. I own a welding company, and thought it would be faster to use your 4x4 post since it is already powered coated and has the riveted top on it. But due to it not being at least 1/4" wall thickness or heavier, I had to reinforce it with additional steel plate. That is being cheap on your side. The gate design looks nice, but heavier wall posts are needed to perform this job adequately. Over building is under rated. The deflection is only on the hinge post, due to the weight of the gate. Please consider charging more for proper posts that can do the job adequately, so additional time isn't needed to fix weak posts.”

“I have not received my order yet.”

Hi, Thank you for reaching out to us and writing this review! I was taking a look at your order and I see it is on backorder. I have attempted to call you with a resolution but the call went to voicemail. Can you give us a call at 833-926-2323 and ask for Alex? I would love to help you resolve this. Thank you!

“Soft tub heater won't go above 96 degrees.”

Hello Steve, Thank you for reviewing our Hot Tub. We're sorry for the inconvenience. Please give us a chance to provide you with a excellent service we have. You can contact us at 833-926-2323 and our Tech Support will be happy to help you with your hot tub. P.S. - we called and left you a voicemail.

“Horrible customer service! Received an item with a note on it that it was defective. They would not take it back until I actually paid my electrician to verify that it was indeed defective which it was . For the 80 buck we threw it out and will not buy another item from aleko. Buyer beware”

Hi, Thank you for taking the time to write this review. I do apologize about the inconvenience this has caused you as well. I have went ahead and refunded you for the board, you will see this in about 2-7 days. I was also wondering if you would like to talk to a technician of ours to further assist you? Please let me know. Thank you!

“For $65 the least you could have done is included the front valance/zip up door with the order. The sides are useless without a front. This car canopy is the most cheaply made car canopy on the market. It doesn't even last a year before it dries out and shreds to pieces. And this is in a mild southern California climate. Step up up Aleko and make a half way decent product. At least the frame is acceptable.”

Hi Danny, Thank you for taking the time to write this review. I do apologize about the experience you have had as well, we want all of our customers to share the same great experience. I have attempted to call you today but the call kept dropping. Can you please call us at 833-926-2323 and ask for Alex? I will happily assist you with this. Thank you!

“Little to no communication - no sense of urgency”

Hello Gary, Thank you for taking the time to leave us a review. Looking at your order it was cancelled and we've issues a full refund back to your account. Please let us know what we can do change the rating. Thank you

“Lady sold me a beige top! Received a white top! Now I have beige sides, front and back. Looks retarded! Thanks for screwing up my order . I will never order a damn thing from you again.”

“We ordered a 13x8 ft awning fiber the box was labeled 13x8 ft. We opened the box the awning fiber was 12 ft 2in. We called Aleko and the person who we talked to was absolutely no help whatsoever so we are stuck putting up a awning that is 10 inches too short. We will not order from your company again the order number is 10468105 Wayne Waibel”

Hi Wayne, Thank you for reaching out to us regarding your concerns. I must apologize that the item did not work for you as well. I will get into contact with you so that we may reach a resolution that works for you. Please be on the lookout for this. Thank you!

“Do not buy, multiple issues with this product! I had it up for less than 24 hours and due to weather it already is falling apart! Three panels came off in the wind!!!!!!! The cheap plastic piece for the curtains that they recommended I buy do not hold, on the picture it shows hooks which these are definitely not, I am missing four pieces but we’re able to buy them from a local store but that isn’t the point! The product also has scratches all over from shipping. This product was put together why three people; myself, my FIL and my Dad, we followed all directions, it says that it can with stand wind up to 45 mph our wind was only 25 mph today and look..... what happened! I am honestly so disappointed! Such a crappy product to receive as my 30th birthday gift! Customer service is no help, they tell you to email and create a case and never call back!”

“We ordered and paid and when it was time to be delivered they canceled my order without my knowledge”

Hi, Thank you for reaching out to us and making us aware of this issue you experienced. I do want to apologize about this as well, we would love for you to have this order placed with us and become a valued client of ours. Taking a look at your order, I see this was placed under AVS which is a security feature we have. I have attempted to call you but have had no luck, I will follow up with you periodically so we can discuss this over the phone. Please let me know if you have any more questions. Thank you!

“Interminable hold for Customer attention which turned out to incompetent and disinterested, BUT the main problem was the infernal website where placing an order took many attempts, and was totally exasperating No interest in ever resuming business with you, and by the way, I thought I had opted out of any more emails from you.”

Hi, Thank you for reaching out to us and expressing your concerns as well. I do apologize about the difficulty you had trying to place an order, we will be working on this for you. Taking a look at your order, I see your items have been delivered. I would like to offer you a discount on a future order with us. Please let me know if this works with you. Thank you!

“We started an order and our credit card was charged even though we didn't complete the order. We were told that we would be credited but haven't been yet.”

Hi, Thank you for picking up my phone call today and I do want to apologize about the delay in the refund. Per our call, I have went ahead and gave you a refund for this order, I do apologize that it took this long but I am glad we finally got it taken care of. Please let us know if you have any further concerns. Thank you!

“The item I ordered was never shipped. I waited weeks, no updates unless I contacted your company first and asked. I was told the item would be shipped the next day, then another week or two would go by and it still wasn’t shipped. I finally had to cancel the order. Your company needs to be honest with ship dates, and do not offer an item for sale unless you actually have it in stock.”

Hi, Thank you for reaching out to us regarding your concerns with your order. I do apologize about the long delay in getting the shipment to you, due to Covid, we are experiencing longer than expected shipping delays. Taking a look at your order, I see it is in stock so if you would like to place this order again, we would be happy to assist you and provide a discount. Please let me know if you have any further questions or concerns. Thank you!

“This company is absolutely horrible at communication and customer service. Impossible to get thru to. Yesterday I asked about the products to replace the ones that are now failing and I specifically asked if they were in stock. They flat out lied to me. They said it would be here in 3 to 5 days. Today they email me, not call and say its back ordered. I emailed back and asked them to call me so I would be on terminal hold. Instead I get yet another ticket email.Absolutely horrible company on every level”

“Worst customer service I ever received in my entire life. This company commits fraud and theft and is wrongfully stealing my money. I will warn everyone - never do business with Aleko - it is a criminal organization and fraudulent company. Would give zero stars if I could. The worst experience I've ever had in my life with a purchase. I am going to be filing a class action lawsuit against Aleko. This is theft, Aleko is stealing my money and I will let everyone know”

Hello Scott Bieluch, Thank you for sharing your concerns with us. We will be getting this handled for you as soon as possible. Please feel free to reach out to us directly if you have any additional questions or concerns.

“Been on hold for over 20 minutes trying to place an order. This company's service has always been horrible.”

Hi Chris, Thank you for reaching out to us and expressing your concerns. I do apologize about the wait time you have experienced, this was never our intent. I will have a sales rep reach out to you today, we will be offering you a discount for the inconvenience this has caused you. Please let me know if this has been taken care of to your liking. Thank you!

“I ordered a privacy fence cover in June and never received it after many months. I called multiple times and was disconnected by the automated system. I called for a refund finally in Sept and was told it would be refunded within 14 business days but I am calling in again in October because I still haven't received a refund. I was transferred to a supervisor and call was disconnected. Worst place ever.”

Hi, Thank you for reaching out to us regarding your concerns with Aleko. I do apologize about the experience you have had as well, we are currently experiencing a high call and email volume and are doing our best to get back to everyone ASAP. Taking a look at your order, I see there was a refund issued on the 9th of September. After this is issued, it takes about 2-7 days to see the refund. Please let me know if this has been taken care of to your liking. Thank you!

“This is the worst company ever to return a product. I returned an unopened window awning in 9/2 which they received back on 9/4 waited allowing them time to do refund and it still has not happen today 10/5. First call they said they didn’t have it. Gave them the tracking information and then they said it was purchased thru Wayfair and gave me a number to call but it wasn’t so called them back and they were going to issue a refund and supposedly I spoke with a manager and he did it himself right then a week and 1/2 later still no refund called was told it was never processed and that no one I had spoken to was a manager and Tashina could not find a manager for me to complain to. she stated it will be issued within 3 to 5 days. Really. It was paid with PayPal and they do not take that long to process if Aleko would do their job.”

Hi, Thank you for contacting us regarding your concerns. I do apologize about all the hassle this has caused you as well as this was never our intent. Taking a look at your order I see a refund was issued on the 5th, please be on the lookout for it as it will arrive any day now. Please let me know if this was taken care of to your liking. Thank you!

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ALEKO is rated 3.9 based on 3,317 reviews