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ALEKO Reviews

3.9 Rating 3,356 Reviews

96 %

of reviewers recommend ALEKO

Company Reviews

Product Reviews

3.9

Based on 3,356 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

ali.marks@alekoproducts.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 28th April 2024

Guillermo De La Garza

ALEKO 5 star review on 28th April 2024

ALEKO 5 star review on 28th April 2024

ALEKO 5 star review on 26th February 2024

ALEKO 5 star review on 22nd October 2023

KFS Paula Kulhanek

ALEKO 5 star review on 22nd October 2023

KFS Paula Kulhanek

ALEKO 5 star review on 22nd September 2023

166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The representative sold a product that they could not deliver and as a result the order was cancelled.”

“I was expecting to get this sooner by paying more for shipping. I ordered this on Thursday June 21, and have not received it yet.”

Hello, Thank you for contacting us, I do apologize for any confusion there may be. Our free shipping means our shipping department is provided with the option to choose the carrier and takes 3-5 business days. When paying for FedEx Home Delivery this will still take 3-5 business days, but ensures you will have your product delivered by FedEx. Please let us know if you have any questions in regards to this, we are happy to help! Thank you

“I ordered and paid for a gate opening sensor. They sent me a tracking number then didn't send me the product. They told me the product was actually out of stock and would take at least two months to get. After four months with no word from them I called and they said it would take another six months. They then offered me a whole 5% off on a replacement that wasn't as good for $50 more.”

“I received the shipment of the 20 x 10 foot Walk-in Chicken Coop missing five 1815 mm tubes. I notified Aleko and was emailed that the missing parts were being sent via FedEx. I contacted Aleko asking if I could order additional 940 mm tubes to increase the coop height since it shorter than expected per the picture of the coop. I plan on using the coop for my peafowl which need the height. The representative told me they could not order additional parts. This is surprising in hindsight because I received a call after the email from Aleko stating they did not have the missing parts in stock and the parts had to be ordered. I have sent an additional message addressing my request to order an additional 12 x 940 mm tubes via Aleko chat online on June 23rd and have yet to get a response. At this point I am frustrated and at a standstill with a coop that cannot be fully assemble to use. I still hope I am able to order the parts needed to enhance the coop for my intended use. Thank you for your assistance on this matter.”

Hello, Thank you for you feedback! I do apologize about all inconveniences this has caused. Unfortunately we do not sell these parts separately and it will only come with the kit. We are able to provide these parts as a replacement as it falls under warranty but we are unable to sell them separately. We do apologize about this and please let us know how we can turn your negative experience into a positive one. Thank you.

“Did not receive all the parts for my item purchase. Had to wait an additional two weeks on top of the three weeks promised for delivery.”

“Was not in stock when I placed my order. They told me the next day.”

Thank you for your feedback, Please let us know what we can do to turn your negative experience in to a positive one. We would love to assist you in rectifying this. Thank you.

“I ordered a 10 X 10 dog kennel and it was missing parts. When I called customer service the lady told me I had to email them what my missing parts were, it’s very inconvenient when I could’ve just told her. Now I have to wait till they email me back to get my missing parts.”

“Hardware is obviously cheap Chinese. Instructions are very hard to follow. Not enough diagrams.”

“The packaged arrived with tape in the wrong places. We were not home when FedEx dropped it off in the driveway. We had to tear the box apart to open it. There was hardware missing when we put it together. A lot of hardware. 8 carriage bolts with nuts, 15 clip springs, 2 male hinges, 2 female hinges, 12 clamps. Very disappointed.”

“I was immediately charged for my first order that was out of stock, reordered other items a day or two later. Immediately charged for those items and received a phone call the next day with no explanation just to call them. I called and left message on 6/8 and never received a call back nor why Customer Service was calling and what the issue was. I followed up today with an email and told they needed verbal verification of my address. Simple as that, yet it was never communicated in that way. Thank you!”

“Cannot get an answer to a technical question regarding two alenko products. Apparently no one is specifically involved with the technical aspects of the gate openers.”

“i was supposed to get my order last Friday and didn't. I called your company and was told that it would be delivered on Saturday. I knew Fed Ex doesn't deliver on the weekends but I asked the girl if they did just to hear what she would say. She said they did deliver on the weekends. Yeah right. Here it is Monday and I still don't have my order. I am very angry about this and I should change my selection to very poor.”

Thank you for your feedback, I do apologize about the issues you have encountered. Please let us know what we can do to turn your negative experience in to a positive one. We would love to assist you in rectifying this. Thank you

“The unit shipped late and came delivered damaged. The order took 10 days to arrive. The boxes had no external damage, when opened the foam was crushed at top of the unit and the cover was broken where the screws attach to the unit, also the 4 plastic holders on the circuit board were all broken and circuit board was was damaged (the receiver unit had seperated from the board). I called and left a message with customer care on Saturday June 9, 2018. I would like a call from customer service, I will re-call on Monday during business hours to get replacement parts. Thank you Keith Royer. I can be reached at 617-283-2959”

Thank you for your feedback, Please let us know what we can do to turn your negative experience in to a positive one. We would love to assist you in rectifying this. Thank you

“15 days have passed, and the product has not been sent to me. On the page they indicate that the product will be sent to me from 3 to 5 days.”

Hello, Thank you for contacting us, It does look like your order was fully cancelled and refunded, meaning the order will not be getting shipped out. Please let us know at 253-246-8222 how we can assist you in turning your negative experience into a positive one. Thank you, Sadie.

“1) the order entry person messed up entering my billing address which was the same as my shipping address. 2) had to recall and wait on hold for another long period of time. 3) had to reorder the item which was a second billing and wait for first billing to be canceled on my credit card. 4) person who took second call was very rude. 5) had to recall a third time to ask for an invoice as one was never sent. "this person was much nicer" 6) never received anything saying if and when it shipped along with a tracking number. very disappointed in my first purchase with you. will not be buying from you again anytime soon.”

“#930402 changed delivery date from sat 26th to thurs. 31st.”

“It said 3-5 days and it’s been 7 days and fedex say it doesn’t know the delivery date”

Hello, Thank you for your feedback! I do apologize about the inconvenience, there is a 24-48 hour processing time before it gets shipped out. Your order is showing to be delivered today. Please let me us know how we can help you. Thank you.

“Your new website does not list all your product and the shipping to Hawaii is astronomical. It used to be reasonable shipping. Out of 4 phone orders, only one made it through. Your agents are not completing order after taking all info.”

“I haven't received my whole order.”

“Waited a week before being told the item was no longer available. I called customer service to ask about my refund and the woman I spoke to was very rude. I’m not complaining about the site as much as the poor customer service.”

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ALEKO is rated 3.9 based on 3,356 reviews